Information about Fitness World
Opening hours
- sunday: 8h-20h
- monday: 8h-20h
- tuesday: 5:30-22h
- wednesday: 5:30-22h
- thursday: 5:30-22h
- friday: 5:30-20h
- saturday: 8h-20h
Our comment from FitFit Canada about Fitness World:
Welcome to Fitness World, located in Surrey, Canada! Our gym offers spacious facilities and a wide variety of equipment to cater to all your workout needs.
Highlights:
- Extensive range of machines and free weights for all fitness levels.
- Highly skilled trainers, including Paras, Shanu, and Prab, who provide personalized coaching to help you meet your fitness goals.
- Caring and friendly staff, creating a welcoming atmosphere for all members.
- Specialized women's section available for added comfort.
- Convenient amenities like massage chairs to enhance your relaxation post-workout.
While many members praise the cleanliness and organization of the gym, some concerns have been raised about parking availability and certain maintenance issues. Management is committed to addressing these matters and improving member experience continuously. Whether you're a beginner or an experienced gym-goer, Fitness World strives to provide an enriching fitness journey for everyone.
Come and experience our supportive community and help us turn feedback into a realm of improvement!
Services, Machines and Guided Classes
Fitness World: Opinions
Negative experience: Bad customer service and gym timings. Gym lacks with the amenities and overall hygiene specially in the washrooms
Thank you for your feedback, and we apologize for not meeting your expectations. We take your concerns about customer service, gym timings, and hygiene seriously. We’re actively working to improve our facilities, including washroom cleanliness, and will review our amenities and hours. We appreciate your input and hope to provide a better experience in the future. Best regards, The FW Team
Negative experience: Lol the guy at the front kept following me to the washroom told me my eyes are red and to come to the front and he also asked me if I’m on drugs even tho I smoke weed should not be there concerns haha he took me to the front and asked the other employees to pull my account out so I left due to the disrespect I would recommend white rock location not this one
Negative experience: Some of the equipment have been out of service for over a month.
Thank you for your feedback, and we apologize for the inconvenience. The equipment you mentioned was temporarily out of service to have new leather covers installed, and we're happy to inform you that the issue has now been fixed. We are also working on improving hygiene and customer service across our facilities. We appreciate your input and hope to provide a better experience moving forward. Best regards, The FW Team
Fantastic experience: Paras is an exceptional trainer! He’s not only highly skilled and professional, but also incredibly friendly and encouraging. His sessions are always tailored to my individual needs, making workouts both effective and enjoyable. I highly recommend Paras to anyone looking to achieve their fitness goals!
Thank you for the wonderful feedback! We’re so glad to hear that Paras has made such a positive impact on your fitness journey. His dedication to tailoring workouts to meet individual needs is something we truly value, and it’s great to know that you’re enjoying your sessions with him. We appreciate your recommendation and look forward to continuing to support you in reaching your fitness goals! Best regards, The FW Team
Fantastic experience: I have been training with Paras and he is amazing as he understands your personal fitness goals. I began at level- zero and now I’m getting addicted to the sessions.. I really like the ambience of the gym because there’s more space and equipment than the number of people. I’m also following the diet which Paras gave me and it is super easy to cook but very effective!! I appreciate the efforts that Fitness World’s Team makes to help us achieve what a healthy and fit body is!!!!! Just go for it, you’ll be skeptical in the beginning but once you join.. you’ll definitely love it!!! Thank you Ainan for such an amazing orientation and customer service !! Thank you Paras for the patience that you keep with a newbie like me!!
Thank you so much for your kind words! We’re thrilled to hear about your progress and that you're enjoying your sessions with Paras. It's fantastic to know that our gym's atmosphere, equipment, and the personalized training and diet plan are helping you reach your fitness goals. We're also grateful for your recognition of the efforts from both the Fitness World team and Ainan. We strive to provide the best experience possible, and it’s wonderful to see that reflected in your journey. Thank you again for sharing your experience, and we look forward to continuing to support you on your fitness journey! Best regards, The FW Team
Negative experience: Parking is horrendous. Good luck finding a spot at peak hours. So much illegal parking, I had to wait for the driver to get out and move the car before I could get out. Inside the gym is not much better. Free weights are always misplaced and there are not enough plates. Need to scavenge the gym to do a workout. Garbage everywhere. Bathroom is disgusting and the whole gym smells like an armpit. The staff is nice
Thank you for your feedback, and we apologize for the negative experience you've had. We take your concerns seriously, especially regarding parking, cleanliness, and equipment availability. We're actively working on addressing these issues to ensure a more organized and pleasant experience for all of our members. It's great to hear that our staff has been friendly, and we will continue to focus on improving the overall environment at the gym. We appreciate you bringing these matters to our attention and hope to provide a better experience during your next visit. Best regards, Fitness World Surrey
Fantastic experience: I did personal training with Shanu and got excellent results over the last few months. Shanu creates thoughtful workouts that address my goals and specific needs. My knowledge, technique and confidence has increased a lot, and I am lifting more than I thought I would be able to. Shanu is knowledgeable, motivating, caring and fun to work with. The gym itself is large and well-equipped, I especially love the lifting platforms.
Thank you for sharing your positive experience! We're thrilled to hear that Shanu has helped you achieve such great results. It’s fantastic that you're feeling more confident and capable in your workouts. We're proud of our team and facilities, and we're glad the gym's equipment, especially the lifting platforms, are supporting your progress. We look forward to continuing to support your fitness journey! Best regards, Fitness World Surrey
Fantastic experience: Great gym, very spacious and has a good variety of machines and free weights. Steven was very knowledgeable about the gym facilities/membership options and gave a good tour. i highly recommend checking out this gym
Thank you for the wonderful feedback! We're glad you enjoyed the space and variety of equipment, and it's great to hear that Steven provided you with helpful information during your tour. We appreciate your recommendation and look forward to seeing you again soon! Best regards, Fitness World Surrey
Fantastic experience: The management is amazing really helped me out with my experience.
Thank you for your kind words! We’re thrilled to hear that our management team was able to assist you and enhance your experience. We’re always here to support you, and we look forward to continuing to serve you! Best regards, Fitness World Surrey
Fantastic experience: Steven he was rellay friendly. And gym was always clean
Thank you for your feedback! We're glad to hear that Steven made a positive impression with his friendly service, and that you noticed the cleanliness of the gym. We take pride in maintaining a clean and welcoming environment for all our members! Best regards, Fitness World Surrey
Fantastic experience: Paras is my trainer and is very knowledgeable, professional, and passionate about the work he does! He is very helpful for individuals at all levels and will help you learn about which muscle groups to work and he will work with your current lifestyle to make adjustments. After four sessions and only a slight change to my diet, I gained muscle mass, lowered my body fat percentage, and lost a little bit of weight as well.
Thank you for sharing your positive experience! We're thrilled to hear that Paras has been such a knowledgeable and professional trainer, helping you achieve great results in just a few sessions. It's fantastic that you've seen improvements in muscle mass, body fat, and weight. We look forward to supporting your continued progress! Best regards, Fitness World Surrey
Fantastic experience: I am writing this review for my mom, my mom just started going to the gym at this location and she absolutely loves it. She got an orientation from Nycki and was very pleased with her membership pricing, and the kindness and knowledge from the employee. I definitely recommend coming here, they have a great selection for cardio and weights.
Thank you so much for sharing your mom's experience! We’re thrilled to hear she’s enjoying her time at the gym and that Nycki provided helpful guidance with her orientation. It’s great to know she found the membership pricing and our equipment selection to her liking. We appreciate your recommendation and look forward to supporting her fitness journey! Best regards, Fitness World Surrey
Fantastic experience: Fitness World is absolutely a wonderful place to achieve your fitness goals. Specifically Paras is an amazing fitness trainer! He’s not only knowledgeable and professional but also genuinely nice and supportive. His sessions are always motivating and tailored to my needs, making fitness both effective and enjoyable. Highly recommend him to anyone looking to achieve their fitness goals!
Thank you for the fantastic review! We're so glad to hear that Paras has been such a positive influence on your fitness journey. His knowledge, support, and personalized approach are truly what make him stand out. We appreciate your recommendation and are excited to continue helping you achieve your goals! Best regards, Fitness World Surrey
Fantastic experience: The gym is big and filled with all the equipments required for a proper workout session. The gym is also filled with good trainers, for me it was Paras whose teaching style and technique really helped me correct my form and posture for most of the exercises I was doing and pushed me daily for an effective workout. He has also been a great help with my nutrition and diet. This just shows that he is not just a good trainer but nice a person who looks after his clients to ensure they are progressing each and everyday towards their body goals.
Thank you for your wonderful feedback! We're thrilled to hear that the gym's equipment and Paras' expertise have made such a positive impact on your fitness journey. His focus on form, posture, and personalized nutrition is a key part of our approach to helping members achieve their goals. We’re grateful for your trust in him and look forward to continuing to support your progress! Best regards, Fitness World Surrey
Fantastic experience: Steven, Nycki are great and very helpful. Gym is very organized.
Thank you for your kind words! We’re so glad to hear that Steven and Nycki have been helpful and that you’ve found the gym to be well-organized. We strive to create a positive and efficient environment for all our members, and your feedback means a lot to us! Best regards, Fitness World Surrey
Fantastic experience: Good gym, clean and bigger gym in Surrey
Thank you for the great feedback! We're glad you enjoy the space and cleanliness of our gym. We’re proud to offer a larger facility in Surrey to help support your fitness journey! Best regards, Fitness World Surrey
Negative experience: Fitness World has a lot going for it—spacious facilities, tons of equipment, and a setup that’s perfect for a variety of workouts. On paper, it’s a great gym. But the parking situation is absolutely unacceptable and speaks volumes about the type of people who go here. Members routinely park illegally along the fence or, even worse, in handicap spots. And it’s not because they don’t have options—there’s plenty of street parking nearby. It’s a mix of laziness, selfishness, and maybe even an overinflated ego. These people think the rules don’t apply to them, or they just can’t be bothered to take a few extra steps, which is incredibly ironic for people supposedly here to work on their fitness. What makes it even worse is the staff’s complete indifference. Instead of actually maintaining the gym and addressing issues like the parking chaos, they’re glued to their phones or chatting with each other. The gym needs active staff members who are present, ensuring everything is running smoothly and that members are following the rules. If the staff would just do their jobs and put some effort into maintaining the gym—keeping the space clean, managing the equipment, and ensuring members are parking responsibly—the whole experience would improve significantly. The gym itself is great, but the entitlement, laziness of the members, and the lack of effort from the staff ruin what could otherwise be an amazing place to work out. Fitness World needs to get serious about maintaining the gym and addressing these issues before they drive more members away.
Thank you for your detailed feedback, and we sincerely apologize for the negative experience you’ve had regarding parking and staff presence. We take your concerns seriously, and we're committed to improving the overall experience for all of our members. We’ll address the parking issue and work with our team to ensure a more active, attentive presence on the floor to maintain the gym’s standards and enforce policies. Your feedback helps us grow, and we truly appreciate you sharing it. We hope to make your next visit much more enjoyable! Best regards, Fitness World Surrey
Fantastic experience: Steven and Nikki are always a great help!
Thank you for your kind words! We’re thrilled to hear that Steven and Nikki have been such a great help. We’re lucky to have them on our team, and we appreciate your feedback! Best regards, Fitness World Surrey
Fantastic experience: Steven and nycki is super friendly and helpful
Thank you for your wonderful feedback! We're so glad to hear that Steven and Nycki have been friendly and helpful. We’re lucky to have such a great team, and we appreciate you sharing your positive experience! Best regards, Fitness World Surrey
Fantastic experience: Steven and Nycki are always super friendly and helpful at the front desk
Thank you for your kind words! We’re so glad to hear that Steven and Nycki have been friendly and helpful at the front desk. They’re a key part of what makes our gym a welcoming place, and we truly appreciate you sharing your experience! Best regards, Fitness World Surrey
Fantastic experience: Nycki is amazing and the weights are way better than planet fitness
Thank you for the great feedback! We’re so glad to hear that Nycki has made a positive impression and that you’re enjoying our weight selection. We take pride in offering top-notch equipment to help you reach your fitness goals. We look forward to seeing you again soon! Best regards, Fitness World Surrey
Fantastic experience: Very clean and very good place to workout.
Thank you for the positive feedback! We’re thrilled to hear that you’re enjoying the cleanliness and overall atmosphere of the gym. We strive to maintain a welcoming, clean space for all our members! Best regards, Fitness World Surrey
Fantastic experience: Spacious facility with everything you could ever need!
Thank you Rhiannon for your wonderful feedback! We're so glad to hear that you enjoy our spacious facility and the wide variety of equipment we offer. At Fitness World, we strive to provide everything our members need for a great fitness experience, and we're happy to know we’ve met your expectations.
Negative experience: Like others have mentioned, if you want to go to the gym right when it opens, don’t bother with this gym. They have a huge issue with opening on time and you cannot depend on them showing up. This happens on a regular basis and manager is aware yet nothing has changed in 2 years of having this issue. All you get is a “sorry” if you bring it up. Second issue is that the gym is dirty and the ladies section lacks equipment. The huge men’s section get everything but they don’t care at all in spending money on the ladies only side. I asked for one small item to be added over six months ago that costs less then $100 and have followed up with nothing being done. It’s sad to see this gym in such a state as this used to be a top gym in the early 00s.
Hi Magdalena, thank you for taking the time to provide your feedback. We sincerely apologize for the ongoing issues you’ve encountered, particularly with our opening times. We understand how inconvenient this must be, and we take these matters very seriously. I want to assure you that we are actively working to resolve the opening time inconsistencies, and I will personally address this issue with the team to ensure greater reliability moving forward. Regarding the concerns about the ladies' section and the request for additional equipment, I deeply regret that we have not yet met your expectations. Your feedback has been noted, and we will prioritize these matters as part of our ongoing improvements to the gym. We value your membership and are committed to enhancing your experience with us. Please feel free to reach out to me directly at (604) 498-0595 if you would like to discuss any further concerns or if there’s anything more we can do to improve your experience. Thank you for your understanding and continued support. We are working diligently to restore Fitness World to the high standards you expect and deserve. Best regards, FW Team
Negative experience: This gym is brutal staff don't show up on time to open the gym on going issue, their staff are too busy sitting behind the desk while on their phone. Dumbbells and free weights all over the floor or left on the machines, no one cleans. Really sucks this gym use to be amazing key word use to be, you would think with all the other gyms out there FW would step up their game.
Thank you for sharing your feedback. I sincerely apologize for the ongoing issues you've experienced with the gym's opening times. Please be assured that we are actively addressing the concerns you've raised, including improving our staff's punctuality and ensuring that our team maintains the highest level of service at all times.We value your feedback as it helps us identify areas for improvement. If you’d like to discuss these concerns further, please feel free to reach out to me directly at (604) 498-0595. We are committed to regaining your trust and providing a better experience moving forward. Thank you for your continued support, and we hope to have the opportunity to make things right. Best regards, FW Team
Fantastic experience: Prab is the best trainer! Without her I would not be able to achieve any of my fitness goals. Her attitude and coaching are the only reason I come here. Definitely worth all the stars!
Thank you so much for your kind words! We're thrilled to hear that Prab has had such a positive impact on your fitness journey. She is indeed an exceptional trainer, and we're proud to have her as part of our team. Your feedback means a lot to us, and we’re so glad to know that her coaching and attitude are helping you achieve your goals. If there's anything else we can do to support you, please don't hesitate to reach out. Keep up the great work, and we look forward to seeing you continue to succeed! Best regards, FW Team
Fantastic experience: Great gym staff are always nice and welcoming
Thank you for your kind words! We're so glad to hear that you've had a great experience with our staff. At Fitness World, we pride ourselves on creating a welcoming and supportive environment for all of our members. Your feedback is greatly appreciated, and we look forward to continuing to support your fitness journey! Best regards, The FW Team
Fantastic experience: This gym is one of the best I have ever been Paras was an amazing instructor he really helped me about my goals and plans I am definetly reccomending him and the gym
Thank you so much for the wonderful feedback! We’re thrilled to hear that Paras has had such a positive impact on your fitness journey. We’re proud to have him on our team and appreciate your recommendation. If there’s anything else we can do to support you in reaching your goals, please don’t hesitate to reach out. We look forward to continuing to be a part of your fitness experience! Best regards, The FW Team
Fantastic experience: “I’ve been training with Paras for a months now, and I am happier with the progress I’ve made. He is incredibly motivating and really knows how to bring out the best in you. He makes each session challenging yet fun, and his energy is contagious. What I appreciate most is his flexibility in scheduling – he always works around my busy calendar to make sure I can fit in my workouts. If you’re looking for a trainer who genuinely cares and makes working out enjoyable, I highly recommend Paras!”
Thank you for the amazing feedback! We’re so glad to hear that Paras has been able to support you in reaching your fitness goals. His dedication and energy truly make a difference, and we’re thrilled that you're enjoying your sessions with him. We appreciate your recommendation, and we're excited to continue being part of your fitness journey. If there’s anything else we can do to assist, don’t hesitate to reach out. Best regards, The FW Team
Fantastic experience: I want to share my amazing experience with my personal gym trainer Paras at Fitness World. From day one, he took the time to understand my fitness goals and designed a customized workout plan tailored perfectly for me. His guidance, encouragement, and constant motivation have been invaluable, pushing me to new heights I never thought possible. Not only he is professional and dedicated, but his positive attitude makes each workout genuinely enjoyable. Thanks for your support. I highly recommend him to anyone looking for a dedicated and inspiring trainer. Fitness World is lucky to have such a fantastic coach!
Thank you so much for sharing your wonderful experience with Paras! We're thrilled to hear that his personalized approach and support have made such a positive impact on your fitness journey. Paras truly embodies the qualities of a dedicated and motivating trainer, and we’re proud to have him on our team. We appreciate your recommendation and are excited to continue supporting you in reaching your fitness goals. If there’s anything else we can do to enhance your experience, please don’t hesitate to reach out. Best regards, The FW Team
Fantastic experience: If you are serious about gaining strength, toning and losing weight, my trainer PARAS Tuteja is one of the BEST. He understands human anatomy and makes the appropriate adjustments.
Thank you for your fantastic feedback! We’re thrilled to hear that Paras has made such a positive impact on your fitness journey. His knowledge of human anatomy and personalized approach truly sets him apart as an exceptional trainer. We’re proud to have him on our team, and your recommendation means a lot to us. If there's anything else we can do to support your progress, feel free to reach out. We look forward to seeing you continue to achieve your goals! Best regards, The FW Team
Fantastic experience: Amazing gym, staff is really nice and helpful. Started personal training 2 months ago with Shaan and I am extremely happy with the sessions and the results. Highly recommend
Hi Charles, thank you for the wonderful feedback! We’re so glad to hear that you’re enjoying your experience at Fitness World and seeing great results with Shaan. His dedication and support make a real difference, and we’re thrilled to have him as part of our team. We truly appreciate your recommendation and look forward to continuing to support your fitness journey! Best regards, The FW Team
Fantastic experience: I have been going here for 3 decades and they haven't skipped a beat. All machines work good and staff is helpful
Thank you so much for your amazing feedback and for being a loyal member for three decades! We’re thrilled to hear that you’ve consistently had a great experience with us over the years. Our team is committed to providing excellent service and maintaining our equipment, and we truly appreciate your continued support. If there’s anything more we can do to enhance your experience, please don’t hesitate to reach out. Here’s to many more years of fitness success! Best regards, The FW Team
Fantastic experience: Great gym! Great atmosphere! And amazing staff and trainers!
"Thank you so much for your kind words! We’re thrilled to hear that you’re enjoying the atmosphere at Fitness World and that our staff and trainers are making a positive impact on your experience. We truly appreciate your feedback and look forward to continuing to support your fitness journey. See you at the gym!
Fantastic experience: Safe place to workout as this place has separate “only women’s section” and the women’s section is well equipped too. I would highly recommend this gym. Moreover, i would like to appreciate this location’s manager Mr. Lalit’s understanding and communication skills. He helped me out to reslove my membership issue and I dont understand why would people leave negative review without communicating their problems with the team.
Thank you so much for your thoughtful and detailed review! We’re thrilled to hear that our dedicated women's section and well-equipped facilities have made your workouts more comfortable and enjoyable. We’re also grateful for your kind words about Mr. Lalit. He truly goes above and beyond to assist our members, and it’s great to know his efforts made a positive impact on your experience. We completely agree that open communication is key to resolving any issues, and we’re always here to support our members in any way we can. Thank you for your trust and recommendation — we look forward to continuing to support your fitness journey!
Fantastic experience: Best gym in Surrey. Good staff must join
Thank you for the amazing review! We’re so glad to hear that you consider us the best gym in Surrey. Our team works hard to create a welcoming and supportive environment, and it’s great to know you’re enjoying your experience with us. We truly appreciate your recommendation and look forward to seeing you continue to achieve your fitness goals!
Fantastic experience: Been a member & now a part of the team. This is hands down the best gym in Surrey. Huge facility & all the amenities. I highly recommend
Thank you so much for your amazing review! We're thrilled to hear that you're enjoying your experience both as a member and now as part of the team. It's fantastic to know that you consider us the best gym in Surrey! We strive to provide a top-notch facility with all the amenities to support our members' fitness goals. Your recommendation means a lot to us, and we’re excited to continue being a part of your fitness journey. Thanks again for the kind words!
Fantastic experience: awsome gym, spacious and well equipment.
Thank you for the great review! We're so glad to hear that you're enjoying our spacious and well-equipped facility. We work hard to provide a top-notch environment for our members, and it’s wonderful to know it’s making a difference in your fitness experience. We appreciate your feedback and look forward to supporting your fitness goals!
Fantastic experience: staff is well trained, best gym in Surrey.. The best trainers we can find here in this gym.. The best fitness we get with a proper diet chart and exercises makes you feel like top of the world.. Must join this gym for your fitness
Thank you for the fantastic review! We're thrilled to hear that you're enjoying your experience with our well-trained staff and expert trainers. Providing a comprehensive fitness experience, including personalized diet plans and effective exercises, is something we take great pride in. Your kind words mean a lot to us, and we're excited to continue supporting you on your fitness journey. Thank you for recommending our gym — we look forward to seeing you reach even more of your fitness goals!!
Fantastic experience: Spacious gym, well equipment. Staff is nice and well trained. Thanks to Lalit and Ainan at front desk. They made me realize how badly i need help to acheive fitness goal. My trainer Paras is amazing trainer, highly recommend his training.
Thank you so much for your thoughtful review! We're thrilled to hear that you're enjoying our spacious, well-equipped gym and the support from our dedicated team. Lalit and Ainan will be happy to know their assistance made a positive impact on your fitness journey. We’re also delighted that Paras has been such a great trainer for you — we agree, he’s amazing! Your recommendation means a lot to us, and we look forward to continuing to help you achieve all your fitness goals. Thanks again for sharing your experience!
Fantastic experience: Great gym at reasonable price and management is so good. If you looking for a big gym area with all machines and best trainers this is the place. Love there massage chairs everyone should try once!!
Thank you for the wonderful review! We're so glad to hear that you’re enjoying our gym, the reasonable pricing, and the excellent management. We take pride in providing a spacious facility with a wide range of equipment and top-notch trainers to support your fitness goals. And yes, the massage chairs are definitely a favorite — we’re happy you love them too! Thanks again for sharing your experience, and we look forward to seeing you continue your fitness journey with us!
Fantastic experience: Shanu is very good in skill to training people and nice communication Thank shanu for having me on the sessions
Thank you for your feedback! We're glad to hear that Shanu’s training skills and communication have made a positive impact on your experience. We’ll be sure to pass along your appreciation to him for his excellent sessions. We’re excited to continue supporting you on your fitness journey! Best regards, The FW Team
Fantastic experience: I accompany my son to the gym, where he participates in the child minding program under the supervision of Ms. Carol. She maintains order and ensures his well-being by notifying me via text whenever his behavior requires attention. The Kid Zone room is equipped with numerous toys, fostering an enjoyable environment for the children.
Negative experience: It's a good gym, but too busy after certain times. What really bothered me about this gym is that you can't even weigh yourself there. They only have one scale and only exclusive for personal trainers. This is the first gym I went to that doesn't have weighing scale for their members. If you can't measure your progress.. what's the point
Thank you for your feedback! We’re glad to hear that you think the gym is good overall. We apologize for the inconvenience regarding the weighing scale. We understand how important it is to track your progress, and we are currently looking into ways to improve this aspect of our facilities for all members. We appreciate your input and hope to provide a more convenient experience moving forward. Best regards, The FW Team
Fantastic experience: I have been going to this gym for over a year now mainly because as a Mother it is impossible to find a good place with childminding in Surrey. Let me tell you, the lady they have during the week caring for the children is an angel, she truly knows her job so well, she is very gentle with all the kids (my daughter is obsessed with her) plays with them, makes sure everyone is playing safely and cater to them as if they were her own. Every time I drop my child, my mind is at peace knowing she is in such great hands with Carol. I am friends with other mums in the gym and they all rave about her. I hope she never goes, that would be so heartbreaking. Thank you Carol for everything you do for our children, we are incredibly grateful for you.
Thank you for taking the time to share your wonderful experience at Fitness World. We are delighted to hear that our childminding services, especially with Carol, have made a positive impact on your visits. Carol’s dedication to providing a safe and nurturing environment for the children is truly commendable, and we’re grateful to have her on our team. Your feedback is invaluable, and we appreciate your trust in us to care for your little one while you focus on your fitness goals. If you have any further suggestions or comments, please feel free to reach out. Thank you for being a valued member of our community
Fantastic experience: 10/10 recommend this gym. The gym is set up with lots of equipment and I have had nothing but good experiences with the daycare. My two children love both of the daycare ladies and they are so well taken care of there!
Thank you for your fantastic review! We’re thrilled to hear that you and your children have had such positive experiences at Fitness World. Our team is dedicated to providing a well-equipped gym and exceptional daycare services, and it’s wonderful to know that your kids feel so well cared for. Your recommendation means a lot to us! If you have any suggestions or feedback, please don’t hesitate to reach out. We look forward to seeing you and your family at the gym!
Fantastic experience: Amazing amenities, love the massage chairs
Thank you for your positive feedback! We’re glad to hear you’re enjoying our amenities, especially the massage chairs. We strive to provide a comfortable and enjoyable environment for all our members. If you have any suggestions or need assistance, feel free to reach out. We look forward to seeing you again soon!
Fantastic experience: Thank u Shanu for helping me in weight loss journey. Really appreciate your support. The way u push and motivate me to achieve my goal.
Thank you so much for your kind words! We are thrilled to hear that you've found our support helpful in your weight loss journey. Your dedication and hard work truly inspire us! Keep up the great work, and remember, We are here to motivate you every step of the way. Let's keep pushing towards those goals together! Team FW
Fantastic experience: Such a great gym environment and lots of activities. Make sure to get session with Paras as he so much knowledge. Helpful and friendly customer service by Lalit.
Thank you for your fantastic review! We're so glad to hear that you're enjoying the gym environment and all the activities we offer. Paras truly is a wealth of knowledge, and we're happy to have him on our team. Lalit will be thrilled to know that you appreciated his friendly customer service. We look forward to seeing you again soon! Team FW
Fantastic experience: Gym is spacious and worth the amount we pay. They provide an in body scan, but only at your request. Coach Prab is great. And I am getting trained with Shanu and she seems excellent. She is approachable, warmth and detailed to the core. She explains the basic and how each and every workout works within the body. She also provides clear guidance as to how each machine should be used from head to toe with adjustments based on our height and goals. I love going to her sessions !
Thank you for your positive feedback! We're thrilled to hear that you appreciate the spacious environment and find value in our services. Coach Prab will be delighted to know you had a great experience with her. We encourage our members to request the in-body scan, as it can provide valuable insights for your fitness journey. If you have any other suggestions or need assistance, feel free to reach out. We look forward to seeing you in the gym! Best, The FW Team
Fantastic experience: I’ve been training with Josh at Fitness World Surrey, and he has truly helped me accomplish things I never thought possible. His knowledge, dedication, and encouragement have transformed my fitness journey. Josh tailors workouts to my specific needs and pushes me to reach new heights, all while maintaining a positive and motivating attitude. If you're looking for a trainer who genuinely cares and can help you achieve real results, I highly recommend Josh. He's a great person and an incredible trainer!
Thank you so much for your wonderful review! We’re thrilled to hear about your positive experience training with Josh at Fitness World Surrey. His dedication and personalized approach truly make a difference in our members’ journeys. We’re proud to have him on our team, and your kind words will surely motivate him even more. If you ever need anything or have more goals to tackle, we’re here to support you every step of the way. Keep up the great work! Best, The FW Team
Fantastic experience: "This is the best gym in Surrey. All the weights and machines are very well-maintained, which makes workouts smooth and enjoyable. I particularly appreciate the bench press and incline press benches, as it's rare to find manual bench presses in other gyms. The atmosphere here is fantastic, and the staff is always welcoming and friendly, creating a positive and supportive environment. Whether you're a beginner or an experienced gym-goer, this gym has everything you need for a great workout experience."
Thank you for your fantastic review! We’re thrilled to hear you consider us the best gym in Surrey. We take pride in maintaining our equipment, and it’s great to know you appreciate our manual bench presses. Creating a welcoming and supportive atmosphere is important to us, and we’re glad you felt that during your visits. Whether you're just starting out or are a seasoned pro, we aim to provide everything you need for an excellent workout. We look forward to seeing you again soon! Best, The FW Team
Negative experience: Zero stars. The issue is the manager who is the rudest and most unprofessional person i ever dealt with. Got a 7 day referral from a friend and was coming in to use the gym. on about my 5th day the manager came to my partner and i and told me we have a 3 day pass that was expired and we cant use the gym, and if we wanted to work out we need to sign up or pay drop in. I showed him my text where we were referred and he didnt even bother to look at it. Telling me were just abusing the gym and looking for free workouts from him( like he owns the gym) He went on and said he wasnt working atm and just came to tell us this. The way he came at us without asking us any questions to figure out the situation, just straight accusations. Is this how he treats potential members very dissapointing. Went to another gym who treats people with more respect.
Thank you for bringing this matter to my attention. I am very sorry to hear about your recent experience, but I must clarify that I have no record of this interaction occurring at my gym. It’s important to us that every guest has a positive experience, and I would like to address this issue directly with you. To make things right, I would be happy to provide you with a new 7-day pass so that you can enjoy our facilities without any concerns. Please contact me directly at (604) 498-0595 at your earliest convenience so that we can resolve this matter and ensure you have the positive experience you deserve. Thank you for your understanding, and I look forward to hearing from you soon. FW Team
Negative experience: They made a mistake on entering payment details, when the problem was noticed it was brought to their attention in person and via email and it was brushed off. They charged $25 twice = $50 in NSF fee’s when it was their administrative incompetence. Trying to communicate with the manager there and head office yet they are unresponsive and inattentive in solving the problem. Complained in person and via email including corporate’s head office and was ignored. Still in the process after several months trying to get them to give back the wrongful charges out of my account. They are not organized and don’t seem to take reasonable responsibility for their mistakes.
Negative experience: Awful experience. Me and my husband were members for YEARS. Had to move to Ontario in June, and we both cancelled in-person before the move. They have since charged us SIX TIMES and claim “there is no record of cancellation”!! Would not recommend this gym.
I’m very sorry to hear about your recent experience and the issues you’ve encountered with your membership cancellation. It’s concerning to learn that you have been charged multiple times after reportedly canceling your membership in person. To address this matter promptly, could you please provide me with your membership details or any documentation you have regarding the cancellation? This will help us investigate the issue and resolve it as quickly as possible. Please contact me directly at (604) 498-0595 so that we can rectify the situation and ensure that any incorrect charges are refunded. We value your feedback and are committed to resolving this to your satisfaction
Fantastic experience: Gurpreet and Paras are my favourite employees they always say hi to me and make me feel comfortable at the gym. Please give them a raise. They deserve it
Fantastic experience: Highly recommend this gym. Great service 10/10
Thank you so much for your glowing recommendation and the perfect rating! We are thrilled to hear that you have had such a positive experience with our gym and that you rate our service 10/10. Your endorsement means a great deal to us and motivates our team to continue providing exceptional service. We are grateful for your support and delighted to know that our efforts have contributed to your satisfaction. FW Team
Fantastic experience: Very friendly staff and great environment to lift in! Thank you to Uzi!
Thank you for your kind feedback! We’re thrilled to hear that you find our staff friendly and that you enjoy the environment here. Creating a welcoming and supportive atmosphere is a top priority for us, and it’s wonderful to know that we are meeting your expectations. Your satisfaction is our greatest reward. FW Team
Fantastic experience: Best front desk staff. Always there to help when i have questions and always greets us when we come in. Makes the experience enjoyable
Thank you for your wonderful feedback! We are delighted to hear that you have had such a positive experience with our front desk staff. It’s fantastic to know that our team is making a difference by being approachable, helpful, and welcoming. We believe that a friendly and supportive environment is crucial to a great gym experience, and it’s rewarding to hear that our staff is contributing to making your visits enjoyable. Your kind words will be shared with the team to acknowledge their hard work and dedication. If you have any further suggestions or if there is anything else we can do to enhance your experience, please don’t hesitate to let us know. Thank you again for your supportive comments and for being a valued member of our community!
Fantastic experience: Paras & Gurpreet are awesome. Great customer service
Fantastic experience: I like the gym very much the reason because of area and trainer’s humbleness I suggest everyone
Thank you so much for your kind words and for taking the time to share your positive experience with us. We are thrilled to hear that you appreciate our gym's location and the humility of our trainers. Your recommendation means a lot to us, and we are grateful for your support. Our team is dedicated to creating a welcoming and effective environment for all our members, and feedback like yours is incredibly encouraging. FW Team
Fantastic experience: I wish Fitness World the best in its growth PS In the Customer-Centric techniques as well ;)
Thank you for sharing your concerns regarding your recent experience with our customer service. I am genuinely sorry to hear about the issues you’ve encountered. Your feedback is important to us, and we take it seriously. I regret that our front desk staff did not meet your expectations and that you felt their level of service was lacking. We are committed to providing excellent customer service, and it is clear from your experience that we have not achieved this standard. Please rest assured that we will be addressing these concerns with our team. We will review our training and hiring practices to ensure that we have staff who are not only skilled but also genuinely committed to providing a positive experience for our customers. In the meantime, if you have any further details to share or if there is anything we can do to rectify the situation, please do not hesitate to reach out to me directly at (604) 498-0595. Thank you for bringing this to our attention, and I hope we have the opportunity to restore your confidence in our services.
Negative experience: Very bad experience staff is not good inexperienced staff i walk in for trail and they refuse me first and only allow if I enrol in program then I clearly ask him to enrol me in month to month program and i told him not to put in contract but for his own mean he put in me 12 month contract and now i stuck they didn’t cancel the membership now and take money for 12 month for nothing fraud mf
Thank you for taking the time to share your feedback. I’m genuinely sorry to hear about the difficulties you encountered. We aim to provide excellent service, and it’s clear we did not meet those expectations in your case. I would appreciate the opportunity to address this matter and find a satisfactory resolution. Please contact me directly at (604) 498-0595 Thank you for your patience and understanding FW
Negative experience: WORST GYM EVER RUDE MEMBERS OF THE GYM UNECESSARY CHARGES ON YOUR ACCOUNT I STRONGLY FEEL THIS GYM SHOULD BE BANNED AND ALSO THERE IS FREAKING 52 DOLLARS FEE WHICH GOES FOR MAINTAINCE OF THE GYM LIKE WTH YOU GUYS WANNA MAINTAIN WHAT THE MACHINERY THATS BROKEN ALREADY YEAH ITS BEEN LIKE THAT PAST 5 years BROKEN YES NICE PLEASE MAINTAIN THE BROKEN EQUIPMENTS .
Thank you for sharing your concerns. I’m sorry to hear about your negative experience. The $52 fee is an annual enhancement charge intended to support ongoing facility improvements and maintenance. We are committed to addressing any maintenance issues and appreciate your feedback as it helps us improve our services. Please contact us directly so we can address your specific concerns in more detail. Regards' FW
Fantastic experience: Dayton is my trainer. Besides helping me with training and diet, he also gives me advice on my personal concerns. Thanks to that, I was able to work out without stress. He always gives me encouraging words during training, which helps to motivate me. That’s why I was able to break through barriers. For example, I was able to lift weights that I couldn’t lift before. That’s why he’s the best trainer. Thank you, Dayton.
Thank you so much for your kind words! I’m thrilled to hear that you’ve found our training sessions beneficial, both for your fitness goals and personal concerns. It’s fantastic to know that the support and encouragement have helped you break through barriers and achieve new milestones. Your dedication and hard work are truly inspiring, and I’m honored to be part of your journey. Keep up the great work!
Negative experience: You knoe you are in the heart of surrey when the gym is PACKED with surrey Jack's. Pajeets every where bro
Fantastic experience: I really like this FW location! I've worked out at other locations (Cambie St. in Vancouver and Lougheed in Burnaby) and the Surrey one is the largest and is the least busy of the ones I've been to. They have all the equipment and machines you need. The women's section is also a bonus. I want to give a special shoutout to Madina who was an amazing trainer! She is so knowledgable and encouraging and genuinely so kind. You can tell she is fully focused on her client during the sessions. Weeks after our sessions ended, I would message her with a couple questions regarding form etc. and she always answered which I appreciated. She is such a boss and I highly recommend her if you are looking for a trainer!
Thank you so much for your fantastic review! We’re thrilled to hear that you’re enjoying our Surrey location and finding it to be the best fit for your workout needs. It’s great to know that the size of our gym and the women’s section are adding to your positive experience. A huge shoutout to Madina for being such an outstanding trainer! We couldn’t agree more—her expertise, encouragement, and kindness truly make a difference. We’re so glad she could assist you even after your sessions ended! Thank you for recommending Madina and our gym to others. We look forward to seeing you at your next workout and hope to continue being a part of your fitness journey!!!
Negative experience: I don't advise anyone to join this gym. They will rob you. I canceled my membership 4 months ago and they still send me mail telling me I have to pay.
Thank you for bringing this to our attention. I’m genuinely sorry to hear about the difficulties you’ve faced with your membership cancellation and the ongoing charges. This is not the experience we aim to provide our members. Could you please reach out to us directly at Surrey location. We would like to look into this matter further and ensure that it’s resolved as quickly as possible. Your satisfaction is very important to us, and we want to make things right. Thank you for your patience, and I look forward to hearing from you soon.
Fantastic experience: Paras and team are very good in welcoming new members from other Fitness World locations!
Thank you so much for your wonderful review! We’re thrilled to hear that Paras and the team made you feel welcome as you transitioned from other Fitness World locations. Our goal is to ensure that every new member feels right at home from the very beginning, and it’s fantastic to know that we succeeded in making your experience a positive one. We’ll be sure to pass along your kind words to Paras and the team—they’ll be so happy to hear that their efforts are appreciated! Thanks again for sharing your experience, and we look forward to seeing you at the gym!
Fantastic experience: Ms. Kenzie was really nice because I get anxious around other people so her support was great appreciated
Thank you so much for your kind words! We’re so glad to hear that Ms. Kenzie was able to support you and make you feel comfortable at the gym. It’s wonderful to know that her kindness and encouragement helped ease your anxiety and made your experience more enjoyable. We’ll be sure to share your feedback with Ms. Kenzie—she’ll be thrilled to hear that she made a positive impact! Thank you again for taking the time to share your experience. We’re excited to have you as part of our fitness community and look forward to seeing you at your next workout!
Fantastic experience: Mackenzie was dope and super helpful. I wish more people made the gym feel as welcoming. I've been to a few places in the past but this one takes the cake #giveheraraise
Thank you so much for your amazing review! We’re thrilled to hear that Mackenzie made such a positive impression and that you find our gym to be the best you’ve been to! Mackenzie is indeed fantastic at making everyone feel welcome and supported, and we’re so glad to know that her efforts stood out to you. We’ll be sure to pass along your kind words to her—she’ll be over the moon! Thank you for choosing our gym and for sharing your experience. We can’t wait to see you at your next workout!
Negative experience: I found this gym takes out money from your bank account out of no reason, I have subscribed to the most basic plan which means I will get biweekly payments of 14 dollars. But they deducted 52 dollars from my bank account without of any reason. Also I did not liked there customer service
Thank you for sharing your feedback. We appreciate your understanding regarding the annual enhancement fee applicable to all members, which was reflected in the recent deduction from your account. We apologize for any confusion this may have caused. Regarding your concerns about customer service, we strive to provide the best experience possible for our members. Please reach out to us directly at Surrey location so we can address any specific issues you encountered and improve our service
Negative experience: Witnessed India guys occupied multiple machines by putting their bags and bottles, every time when I came here. Should be banned
Thank you for bringing this issue to our attention. We apologize for any inconvenience caused by the behavior you observed regarding the use of machines by certain individuals. We take such matters seriously as we strive to provide a fair and enjoyable experience for all our members. We have policies in place to ensure equipment is available for everyone's use, and we will reinforce these guidelines with our members and staff to prevent future occurrences. Your feedback helps us maintain a high standard of service and accountability.
Fantastic experience: I am really satisfied with this gym,also my trainer Prab she is fantastic and really professional.
Thank you so much for your wonderful feedback! We are thrilled to hear that you are satisfied with our gym and that Prab has made such a positive impact on your experience. We strive to provide professional and exceptional service to all our members. We will be sure to pass along your kind words to Prab. Your feedback motivates us to continue delivering the best possible gym experience. If you ever have any further comments or suggestions, please don't hesitate to reach out. We truly appreciate your support and look forward to seeing you at the gym!
Fantastic experience: Paras is a cool dude Steven too. The place is really good for workouts btw (obviously)
Thank you for your awesome feedback! We're delighted to hear you're enjoying your workouts at our gym and appreciate the shout-outs to Paras and Steven. They're both valued members of our team, dedicated to providing a great experience for everyone. We're committed to maintaining a positive and motivating environment for all our members, and your feedback encourages us to keep up the good work. If you have any further comments or suggestions, please feel free to share them with us. We're here to support you on your fitness journey!
Positive experience: Has all equipment needed and more. Locket staff. Friendly members. Would recommend
Thank you so much for your glowing review! We're thrilled to hear that you appreciate our wide range of equipment and find our staff friendly and helpful. Creating a welcoming environment for our members is a top priority for us. Your recommendation means a lot to us. If you have any further feedback or suggestions on how we can continue to improve, please don't hesitate to let us know. We're here to support you on your fitness journey! Looking forward to seeing you at the gym again soon!
Negative experience: Be aware that a parking spot (at the back) in the FW parking lot has a rod popping up which damaged my car. Hope they fix this or inform the city about it. Posting it here to let people know about it.
Thank you for bringing this to our attention and for notifying our community about the parking spot concern. We apologize for any inconvenience this may have caused you. Ensuring the safety and well-being of our members and guests is paramount to us. Additionally, we will notify the relevant authorities to address the rod in the FW parking lot.
Negative experience: I wish I could give this gym zero stars. The manager here is incredibly degrading. He has no idea how to talk to members, both long-time and new. It's shock ing how rude and unprofessional he is, making it a very uncomfortable environment . Having a conversation with him for a couple minutes you can see how disingenuous he is of a member concern. Maintenance is a joke, there's practically no team to speak of. Despite paying a maintenance fee every year, there have been zero upgrades or improvements. Equipment is always broken, and nothing ever gets fixed. It's clear they don't care about the gym or the people who use it. Multiple machine are broken for months yet they say maintenance team comes often. the customer service is seriously lacking, especially with the afternoon staff. I’ve mentioned multiple times that the wipes are empty, bringing it up to both front desk staff and the manager. Each time, they ignore the issue and keep chatting among themselves. It’s clear that customer concerns are not a priority here. You can’t even get a simple “hello” when you walk in and if you have a question you have to hunt someone down as they’re often in the office or lounging on the massage chairs. When I asked for an invoice for work purposes, I was told to come back another day as they continued to chat amount themselves. Then, the next time I came in, they said only the manager could do it. Waste of complete time it seems no one is willing to help. Giving away free water bottles for fake reviews is absolutely ridiculous. You know you’re doing a terrible job if that’s what you have to resort to. Take the review as an opportunity to do better not just push it down to hide everyone from the real issue. Funny how the manager is there all day yet he is unaware of staff and cleaning issue. Last thing to mention u can see by the number of likes on the low reviews for a honest understanding of the gym culture here.
Thank you for sharing your feedback. We apologize for your experience and regret that you felt uncomfortable and unsupported. We take your concerns seriously, particularly regarding customer service, maintenance, and staff behavior. Rest assured, we are actively working to address these issues and improve our service. Please feel free to reach out to me directly at [email protected] or (604) 498-0595 to discuss your concerns further. We value your membership and are committed to making the necessary improvements. Best regards, GM Surrey
Negative experience: The music on the upper floor sucks, even my headphone are giving up. Some trainer is giving session to 3-4 people while using a mic and on high volume music like this is a club not a gym. Like seriously! There’s no need of a mic and the music is soooo disturbing. Secondly, it’s too suffocating, guys please turn fans or AC on. Also, please do something for parking it’s usually full.
Negative experience: I have been going to this since January this year. The facility is complete and up-to-date. However, I can say less about its service. My work took me to another city and I have been trying to cancel my membership since they do not have a location here. After providing the documents required, the staff still says they cannot process my request. I am not sure how this came about since I never had an issue like this before. I would CONSIDER twice before signing up with these guys.
Positive experience: Prab has been my personal trainer for a month and she has been amazing! She is always ready to answer any questions that I have and is very hands on with the training too. Definitely reach out to her to get personal training lessons and you will not regret it. #GoPrab
Thank you so much for taking the time to leave us a 4-star review! We appreciate your positive feedback and are thrilled to hear that you had a great experience with our PT. At Fitness World, we strive to provide the highest level of service and satisfaction to all of our customers, and we are thrilled to know that we have met your expectations
Fantastic experience: I was really impressed when I walked in to the gym and got greeted by Prab! She is a fantastic personal trainer and the gym overall is nice and big and I really like having the woman’s section! Thank you Surrey for making my fitness fun!
Thank you so much for sharing your experience! We're thrilled to hear that Prab's warm greeting and expertise made your visit memorable. Our team takes great pride in providing a welcoming environment and personalized training sessions. We're glad you appreciate our spacious facility and women's section. Your satisfaction is our top priority, and we're honored to be part of your fitness journey. We can't wait to continue supporting you in reaching your goals at Surrey Gym!
Negative experience: Gym itself is good. The hours of operation not to good this locations closes earlier any other location, especially on weekends.
Thank you for your feedback! We're glad you find our gym to be good overall. We understand your concern about our operating hours and will take your feedback into consideration as we strive to improve our services. We appreciate your support and hope to see you again soon
Fantastic experience: I used to come to this gym before and didnot appreciate the service from the staff. I was furious to cancel my membership, but the new managers Lalit and Prab are the best people I have met and helped with my goals. Not only that, but I have gotten personal training for Prab she is the best trainer ever. She took her time to understand my needs and my goals and has been continually helping me feel good about myself and confident again to go workout. I appreciate the staff so much for always taking care of the members and helping people like me to stay consistent.
"We're truly grateful for your kind words and thrilled to hear about your positive experience with Lalit, Prab, and our team! We're sorry to hear about your previous dissatisfaction, but we're delighted that Lalit and Prab have made such a positive impact on your gym experience. It's wonderful to hear that Prab's personalized approach to training has helped you feel confident and motivated again. We strive to provide exceptional service to all our members, and we're grateful for the opportunity to support you on your fitness journey. Thank you for your continued trust and support, and we look forward to seeing you achieve your goals at our gym!
Negative experience: Please avoid this gym at all costs for multiple reasons. Do not be tempted by its prices or vicinity because it is not worth it. I used to come here 4-6 days a week for months. Not only is the parking situation a mess (I’ve had to wait 20 minutes as my car was blocked in by illegal parking along the fence, people illegally park in the handicapped spots, and people save spots for their friends when it’s busy), facilities are rarely upgraded (missing pins in the machines, water fountain was broken and overflowing water was caught by a bucket for the longest time, and the women’s washroom is only upstairs on the other side of the main facility), and there are multiple times I’ve come to the gym during open hours only to find it closed because the power has went out/maintenance without any notice. Not only that, as a 20 y/o girl I’ve often felt uncomfortable by other members at this gym and have been approached during my workout to be asked for my number, and it’s just awkward coming in again when I’ve turned people down knowing I might see them again. The “women’s section” is open as the “wall” is just a barricade where other men can clearly see us. Male staff members are in that section to clean up but this seems counterproductive. A lot of other girls that attend here feel this way at this gym and we’ve all spoken with each other about it but the location was too convenient for us to leave. Most importantly, I went in to cancel my membership after 8 months of consistent attendance. The staff initially said I could cancel by paying off the remaining weeks, which I did using Apple Pay. Later, FW claimed the cancellation didn't go through, despite the payment being deducted from my account. Despite providing proof of my payment, they continued to charge me. Attempts to resolve the issue through emails (which they gave me the wrong one over the phone), phone calls, and in-person visits by me were unsuccessful, with staff citing lack of proof on their system. They deny that the transaction ever happened and that I never got charged. After talking to 5 different employees, the manager said he “already” forwarded my email (that they never replied to) to head office and that I shouldn’t come back anymore and just wait for a reply from head office. I came in again with a bank statement and a stamp from RBC which is what the bank advised me to do. RBC told me they should HAVE to refund me now, even if they don’t have proof of my charge on their end—otherwise I should sue. The manager was so upset when he saw me again and kept interrupting me, saying he just finished deadlifting and that his wife was waiting during our conversation. He would direct our conversation to other employees when they did not know what to do. I asked why a part-timer is able to charge me $80 but him as a general manager cannot refund me that $80. Instead he just offered to shorten my contract and end my membership early to appease me, only for him to later revoke it when he was clearly emotional and frustrated towards the end. He made another staff member type a new email explaining my claim to head office infront of me. I asked him to also forward me the email he apparently sent to head office the day before that and he refused. This clearly shows me he never sent one. The way this was handled by the staff was completely unprofessional as all I initially wanted was to just end my membership, if not, just get my $80 refund as I was wrongfully charged. I just want a refund due to the staffs’ mistakes and be on my way. If you are thinking of joining this gym, please take these negative reviews left by multiple people into consideration as I don’t want what’s happening to us, to happen to you.
We deeply apologize for the negative experience you've had at our gym. Your feedback is incredibly important to us, and we're truly sorry for the inconveniences you've faced, including the parking situation, facility maintenance issues, and discomfort with other members. We take these concerns seriously and are actively working to address them to improve the overall experience for all our members. Regarding the membership cancellation issue, we understand your frustration and apologize for any confusion or inconvenience caused. Our team is reviewing your case and working to resolve it as quickly as possible. We appreciate your patience and understanding as we work to rectify this matter. We strive to provide a safe, comfortable, and professional environment for all our members, and we regret that we fell short of meeting your expectations. Your feedback will be shared with our management team to ensure that we can learn and improve from this experience. Once again, we apologize for the negative experience you've had, and we sincerely hope to have the opportunity to regain your trust in the future."
Fantastic experience: I got a few training sessions from Madina and she is fabulous. She understands the goals clearly and helps to achieve in a short period of time. Being very kind, she is also very flexible with training times. I had a great experience with her.
We're delighted to hear about your positive experience with Madina! Thank you for taking the time to share your feedback. We're proud to have her as part of our team, and we're thrilled that she has been instrumental in helping you achieve your fitness goals efficiently. We'll be sure to pass along your kind words to her. We appreciate your support and look forward to seeing you continue to progress on your fitness journey with us!"
Negative experience: I have been attending this GYM since September 2023 at 5:30 am, quality of the equipment is very good, but previously there was a girl "Lauren" who opened the gym punctually at 5:30, since January of this year ( 2024) they changed Lauren and now there is a man who at least once a week arrives late to open, there are times that we have waited until 7 am for another FW employee to arrive to open, poor of responsibility and discipline on the part of this SF team member!!! Today, March 27, was no exception and he arrived very late to open the gym. If this continues, other members who attend at this time and I will change gym
Fantastic experience: It was amazing working out with dayton, he is knowlegable, managed out time well. He helped me in achieving my goal, i feel more confident now. I enjoyed my sessions and Thank you for your amazing traning.
"We're thrilled to hear about your amazing experience working out with Dayton! Thank you for sharing your feedback with us. We're proud to have him on our team, and we're delighted that he was able to provide you with knowledgeable guidance, effective time management, and help you achieve your fitness goals. Your increased confidence is a testament to his dedication and expertise. We'll be sure to pass along your appreciation to Dayton. Thank you for choosing us for your fitness journey, and we look forward to continuing to support you!"
Negative experience: If I could I would honestly give no stars!!! Our car was hit in the parking lot and for 3 months ICBC and I were asking the team for footage of the accident and they have failed to provide it.. unorganized, unprofessional and incompetent! I've asked for a copy of the video footage to help with my hit an run accident in your parking lot, for 3 months now!! 3 months!! Honestly thank God I canceled my membership with your company because your team clearly lacks good customer service. Just see the other reviews below and avoid this place at all costs.
Negative experience: Finished my work out all good, when it was time to leave another vehicle boxed me in, I took a picture of the car and license plate, went to the front desk they told me this is a known problem that customers are getting boxed in, there’s nothing they can do the PA system doesn’t work and I just have to sit and wait till whoever is done there workout. So pissed off
Fantastic experience: been going to this gym for a while and can tell the trainers are very genuine and want the best for you. my personal favourite trainer is prab she’s so kind while also motivating you. i would highly recommend this gym!
Negative experience: I am utterly disappointed with my experience at Fitness World Gym. Despite notifying them of my unavailability due to a personal tragedy – the passing of my father in India – the gym charged me from October 1st to December 1st, a period during which I was not in Canada. This lack of empathy and understanding is deeply unsettling. When I called the front desk to explain my situation, the agent's response was far from helpful. Not only did they fail to guide me on the necessary steps to freeze my account during my absence, but they also displayed a disconcerting lack of concern for my circumstances. Seeking resolution, I escalated the matter to the manager on January 7th, 2024, only to be met with refusal to provide any assistance or credit. This lack of accountability and refusal to rectify the error is unacceptable. Taking my grievance a step further, I sent an email detailing the issue on January 9th, 2024. Regrettably, I have yet to receive any response, further emphasizing Fitness World Gym's disregard for customer concerns. This experience reflects a glaring lack of customer service and empathy, making it clear that Fitness World Gym prioritizes financial gains over the well-being of its members. I would strongly caution anyone considering this gym to be wary of their indifferent and unhelpful customer service.
Negative experience: I had very bad experience with this gym. I moved to another province and sent them email to cancel my membership but they don’t respond. No reply on emails and they deduct money from account even renew your membership without your consent. Never give them your credit card details…. They give hard time to cancel the membership. Really bad customer service
Negative experience: Avoid this gym at all costs! Trying to cancel my membership for four months, constant unauthorized deductions, and the facility is poorly maintained. They took my credit card details and haven't reimbursed. Don't trust them – your concerns won't be heard! Find a gym with better service and integrity.
Negative experience: I wouldn't recommend this gym to anyone. Trying to cancel my membership for four months now, and they keep deducting money without reimbursing. Poor communication and terrible service. Save yourself the frustration and go elsewhere!
Negative experience: There is an employee named AINAN. He is totally arrogant and cheap. Their customer service is totally zero. They lie to you so much. I recommend everyone to avoid this gym.
Negative experience: Very disappointed with the managers attitude tonight my friend is on disability who is struggling we went to make a payment and was met with a higher bill then anticipated I simply asked if he could cut it into 2 payment or help him out in some way to lighter the financial load on him the guy said no which is fine but the way he responds very rudly with aggression I said you know they are alot nicer in langley location he got very aggravated over it demanding my name threatening to kick me out for talking .... because I asked a question and when he replied aggressively and rude all because I said langley location is nicer he got agitated and demanded my name that he will put a note on my account and he wants to kick me out and when I wouldn't give him my name he got more aggressive yelling at me that was a very unreal experience never have I felt so disrespected by some one working in customer service I'll be looking for fitness world corporate number and making a complaint
Negative experience: Unprofessional and unorganised, i keep being over charged and it's not been sorted out. I cancelled my membership three months ago but my card is still being charged. Ive contacted them dozens of times, through calls and emails but the manager Harley never gets back to me. Two months ago he finally got back to me and said he would get it sorted and refund me, but that never happened, so ive tried emailing and calling a bunch of times again but now it been months of him just ignoring me and not sorting this very prolonged issue out.
Hi there Anisa. I am very sorry that you had a poor experience here at our club. Please check your emails as I have reached out to you with a response to the above review
Positive experience: As somebody who has been to numerous gyms in the lower mainland, I would tell you this isn't the worst gym in the world but it's also not worth your money. For the price you are paying, you could go to any other gym and experience a completely different atmosphere which is more likely to be enjoyable. A lot of patrons are very aggressive and selfish, which somehow left me with an unpleasant feeling as I was finishing my workout. It's not very clean, parking is a hassle, can't find any of the weights where they are supposed to be. Some staff members are quite nice, so if you do find yourself having to go there, at least one pleasant thing will greet you. It's a lukewarm review. Not awful, but like...not amazing either.
Emaelena, first of all, thank you for the feedback. We are constantly trying to improve the members experience here at the gym. I am glad to hear that the staff left a good impression. That being said, we are aware that we have a lot of work to do in order to provide all of our visitors with the best service/ experience possible. I hope that sometime in the future, you make it back into the club and are pleasantly surprised.
Negative experience: This is worst gym i ever visited the central avenue one . The new manager named Harley have too much attitude for no reason. He is more focused at the front desk but he supposed to focus more on water taps as gym has no drinking water facilities and no parking at all. Every time i visit this gym there’s no parking space i park my car on road . Staff is very disrespectful especially new manager Harley.
Sorry you feel that way Brar. I do my very best to navigate the various issues that arise at the gym. Whether its the broken water fountain, that has now been replaced with a brand new "fill station" fountain. Or the problems with parking that we are working on trying to improve. Im sorry if you feel as though I have an attitude, I assure you that I do my very best to be as professional as iI possibly can be.
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