LA Fitness

Positive experience: Gym membership is good and staff is always there to help.

Fantastic experience: had a great experience with walberto! gym has always been welcoming and great place to workout!

Negative experience: Some guy sitting at the desk right now Raphael *ssh*le, calls himself a manager and have no decency to talk to the members. Walberto will be on lunch when you need him as he was the one, not explaining the membership clearly. Nobody follows the policies and the management is abysmal. Humiliated by the staff today and thankfully never coming back. Thank god this place is shutting down.

Positive experience: Gym closing May 28 2023.

Fantastic experience: One of the best gyms I’ve been to!! This gym has many different equipments, weights and cardio machines which makes life easier when going during peak hours. Someone is always on the floor cleaning areas and making sure things are in the right spot. This gym has lovely staff who always makes you feel welcomed and valued. As well as friendly members within the gym. Their manager (Walberto) knows what he is talking about and makes sure that all his members feel comfortable and is happy to answer any questions you have. Amazing customer service, 100% recommend.

Positive experience: I don't go myself but my partner goes and I hear all about her experiences. They are never top busy , so there isn't any waiting for machines. The odd time perhaps, but she hasn't had issues with that. The other patrons are respectful and totally zoned and dialed into what they are doing. So for anyone nervous to be in public for whatever reasons, don't worry here. No one will bother you, stare at you, talk to you if uninvited etc... Her only issue has been the sauna. She really enjoys doing hot cold Cycles after she's done her workout, and the sauna is a part of that. There have been more than a few times the sauna is not working/ turned off! This is A MAJOR BUMMER for her, as it would be for most ppl who have a routine. Sometimes there is no obvious reason for the closure, other times is near the end of the day. Which means staff is turning it OFF 45 mins or so before closing time. This should not be happening, all facilities within the gym should be operational until closing, or at least 10 mins before closing, giving patrons time to use it and still get out of the gym in time. Prices are reasonable at L.A Fitness, the hours are decent ( an earlier opening time on Sunday would be great, currently they open at 8am Sundays) , staff Are knowledgeable and friendly and the other patrons are decent! Facilities are nice and clean, great lighting with LOTS of space which is a positive attribute which helps you keep a sunny outlook and mood. I gave 3 / 5 stars simply because of a few small issues , in addition to the fact that NO ONE deserves 5/5. 3 stars for me is a GREAT RATING. BTW, The location I'm referring to is in Kitchener downtown on Victoria street and Lancaster/St.leger.

Fantastic experience: Walberto helped us with our membership and made a easy process

Fantastic experience: Great gym, employee at the front desk was very helpful

Negative experience: I came today to your gym to become a new member but there were nobody on the reception. I was waiting for a long time but nobody came to serve me. So, I went and I will never come here again because I don’t want to waste my money in the place with such unresponsive staff.

Fantastic experience: Thanks to Raphael for good service

Positive experience: The gym is clean on the floor, the staff is always nice. The hot tub is always out of service, and the showers could use a little more cleaning.

Fantastic experience: Staff is very friendly and the place is very clean. Due to its size, quipment is always available but you do have to be mindful of the peak hours.

Negative experience: !!Worst Customer Service Ever!! Do not go to the Kitchener location La Fitness. Their customer service is this worst! WALBERTO (a*****) is completely clueless manager.They promise false deals to sign the membership and later do not honour. When I brought it up to the manager, he got frustrated and didn’t even hear me out! They are highly unprofessional. I came to this gym looking for exceptional service as advertised and wanted to try something new. Needless to say, I’m going back to GoodLife. Same money, but the respect is there. I recommend the same. Would rate them a zero if I could.

Negative experience: I encourage when you visit this club to take a close look in the change rooms, showers and equipment condition (see the ellipticals or treadmills condition). You will be shocked how look. Showers with tiles cracked, mold on walls, rust on faucets, missing faucets, vent ducts above rusted, smell of mold everywhere, the hot tube not working, lockers in a deplorable conditions, a lot of equipment out of use, rusty and over used. Really, nobody is taking any action on this club. I see a high community risk from health point of view and I encourage City Health Inspectors to visit this facility.

Fantastic experience: Thanks to Wally and Raphael for great service

Negative experience: One of the worst experience as customer service. What kind of policy is that where customer has to provide card details in order to see the gym ? This gym only cares about money and not customer. Would not recommend to anyone.

Fantastic experience: Don is awesome, and this is the best LA Fitness

Positive experience: The staff are great and super friendly at this gym and the equipment is pretty decent, however the cleanliness of the cardio machines could be better. They look dirty and I never see anyone cleaning the place. The paper towels are empty in half the dispensers and the soap in the change rooms need to be filled. . I do enjoy this gym overall.

Negative experience: Horrible Management and membership service. Worst La in Ontario

Positive experience: Tried this place on a guest pass. The good - staff was really friendly and it was the first time having a gym tour where I wasn't pressured into a sale. Quick tour and I was off to my workout, which I appreciated. Lots of strength and cardio machines. Beautiful large windows with lots of natural light. The bad - equipment is old! Inside is dated, the cable machine I used was clunky. Only two squat racks! No towel service. Bottom line - I really wanted to join here since it's so close to home. But for the membership price, it's not worth it to only have access to two squat racks, dated equipment and no towel service. My business will unfortunately go elsewhere. I would consider this gym in future if some equipment was updated and they added towel service/more free weight power racks.

Fantastic experience: Ok so l drive buy you building alot, and l don't know what is happening with your out side wall on Victoria, ....................... Idea, Remove frames, and get a Muriel that represents the gym, make the name pop. Make it family friendly. But do with as you please, this is just a thought l felt to share!

Fantastic experience: What a beautiful gym and amazing staff which makes me so happy and energetic!

Fantastic experience: Wonderful Gym with a amazing manager

Fantastic experience: If you're reading this then this is your sign to head over to LA Fitness and sign up. This location is my favourite in the area. The gym is spacious, it has all the machines you could ever need and you're rarely waiting for equipment. The staff members are so friendly and make you feel so welcomed! Other members are also friendly and I find the environment to be so motivating. Also, you can add a guest pass to your account and have a friend tag a long with you whenever! Be sure to reach out to Walberto! Walberto is humble, so helpful and overall a fantastic person! You're in good hands with Walberto.

Fantastic experience: Best gym in town , awesome customer service . Recommend it to anyone in the tri city area !!

Positive experience: I got here a lot. The best way I can explain it is "quaint". It is one of there smaller gyms here but a nicer one at that. My complaint is the showers are not too well maintained and the sauna isn't all that hot.

Negative experience: From a price point this is an exceptionally expensive gym for what you receive. The sauna seems to be repaired everytime I go and the Hot Tub will literally never be fixed. (They have no issues tacking on cleaning and maintenance fees as an EXTRA charge but put no money into the club like fixing said hot tub) and there is no pool. Basically this is just and average gym You could go to any of the unstaffed gyms, get the same level of equipment and amenities and pay 2 bucks a month less. Yes the Cambridge location has a pool but its hot tub and sauna are usually out of commission for "reasons" I mean, the LA Fitnesses in Barrie are great, it just seems Kitchener/Cambridge locations cant seem to get their shiat together.

Negative experience: They are not really straight forward explaining their membership. So you have to really question them.

Negative experience: I have been a member for decades but the disrepair of the mens locker room is becoming too much. Its regularly cleaned but half the showers/sinks don't work, the whirlpool has been down for over a decade, the sauna is down regularly, the lockers are rusty, there are broken tiles all over. Its been in a slow decline since it opened. Staff are friendly, other members are respectful, good selection of equipment, all around good culture and vibe. Equipment could be kept up better but not horrible like the change area. LA Fitness Kitchener…. PLEASE repair the mens locker room and showers, show some respect for your long term members.

Fantastic experience: I would say the best thing about this gym is the staff. Amazing individual personalities but they also seem to be a great team. They always greet you with a smile and are always cheerful. Not that it’s a necessity but it’s a nice first impression when you walk into the gym. The equipment is top notch and they’ve got everything you need. I’ve been to some gyms that claim to be the cheapest around, but at the end of the day you get what you pay for. This gym is constantly being cleaned, you will always see someone cleaning, or replacing disinfectant bottles. One last thing, the facility is huge and it has a sauna too. Depending on the location there is also a swimming pool and a basketball court, but that’s cardio . So wether you’re there to train hard, admire hot babes, or play rec sport, you’ll find something for you.

Fantastic experience: Love this gym!! Very friendly and prices are great I'd definately recommend them.

Negative experience: Not awful, but I have just have pris and cons. CONS: - Everyone on there phones when you go in. The last 3 times I have gone in there was no one at the front desk and when I left the only person there was on a phone. - the quality has gone down with new management. Seems to be less customer service care with greetings and more socializing when there are people present. - Frequent steam room being down - out dated Treadmills woth atleast 1 always down - Hot tub/Spa tub has not been working since I have been there and I have heard has not been operational for years. PROS - Good gym equipment when there are no issues - nice people - Decent hours. Just unfortunate it isn't 24/7.

Fantastic experience: Great Service, great equipment and great atmosphere

Fantastic experience: Good healthy choice working out with my best friend Jennifer

Positive experience: Everything is great but sadly the whirlpool spa is out of service and is not going to fix anytime soon

Negative experience: Tried to join but half of the gym isn't wheelchair accessible and there's no plans to fix that. Tried to charge me full price. I guess they don't want disabled people to go there?

Fantastic experience: Amazing customer service by walberto

Positive experience: Standard commercial gym that smells like sweat and get so humid on hot days. Lots of bros and competition for limited squat racks.

Fantastic experience: The members here are much cleaner than the ones in the GTA. Not only are the dumbbells present, they’re also neatly stacked at the appropriately marked racks! However, the plates are a mess. It takes a bit of digging to find the ones you need. Plus, some plates look different than others, if that’s something that bothers you. The facilities are a bit dated and some places are in need of some TLC (especially the male showers). Overall, more dates facilities compared to Toronto but also everyone is cleaner and more considerate.

Fantastic experience: Been going here for several months now and constantly brag about the place. Solid staff, and tons of equipment, great place over all to get in a solid workout.

Fantastic experience: I've been to every gym in KW. This gym has the most ethical and honest sales team. The facility is good.

Fantastic experience: Great facility and amazing customer service, I'll always come back to this location!

Fantastic experience: Love this location! Awesome customer service — Don and Josh were super helpful. Also love the layout — spacious and always neat!!

Fantastic experience: I signed up for personal training at the Kitchener location. My P.T., Trevor is really great - he is passionate about weight training. He has reached his own personal goals in fitness; he knows what it’s like to start from a place of being unhealthy and overweight. He is very patient and knowledgeable, not just in how to lift weights in a safe and effective manner, but also in the importance of nutrition while weight training. I look forward to the training sessions and don’t feel bad if life gets busy and I can’t make it one week. I love that I can make it up the following week with no judgement or penalty. The Manager, Josh, is genuinely friendly and committed to making LA Fitness, Kitchener, the best gym in town. I am really happy with the high level of service and value at this gym.

Fantastic experience: I joined this gym in June 2022 and so far it has been great! Even when it is busy you never have to wait long for equipment or space. The people seem very friendly. It may be time to update some equipment, but I am sure that will come some time.

Positive experience: An ok gym, don’t reccomend it howewer. Better options like PureMusclr Canada or Goodlife. I would say 4.5 out of 5 but it doesn’t let me rate that way haha.

Negative experience: Equipment, classes and cardio stuff all look great but the facilities are looking real dated and the showers smell bad

Fantastic experience: I have been going to LA for a while now, and I finally decided to get a trainer to help with reaching my goals. My trainer Brandon is a wonderful guy and very knowledgeable. During the few months of training with him, he helped me correct my lifting postures and improved my mind-muscle connection. He is a great trainer and would recommend him to anyone looking to achieve their fitness goals.

Fantastic experience: Truly great place! Been going here a few weeks and had the pleasure of being trained by GM Brandon. Brandon has been nothing short of professional, he's dedicated, friendly, and goes the extra mile for you. The staff here are super friendly and make you feel welcome as well! 100% recommended!

Fantastic experience: I've always had trouble keeping up the motivation to go to the gym consistently, and tried once again at LA Fitness. It was a little hit and miss at first, as it always it until you find a good trainer. I've had the pleasure of working with Brandon for the past few months and it has been amazing! He's always kind, motivatating and reaches out when it's been a few days to gently remind me to come back, without any judgement on the time I missed. He's also really encouraging in the gym and skillful at personalizing my routine to match my health goals . He has a genuine passion for fitness and wants to see his clients do better. I totally recommend him for anyone that wants to make fitness and health a part of their routine, but need encouragement to keep going.

Fantastic experience: I have been almost 1 months at this gym , what an amazing experience, especially when you have personal trainer like Brandon , he is the man , i’m so glad that I chose this gym

Fantastic experience: Best in the business. Equipped with wide variety of instruments and weights that you expect and dont expect.. I enjoy my workout here ... as I always enjoy workout in other LA fitness facilities

Negative experience: Pretty abysmal behavior of clearly incompetent staff and the financial policies of this place are also abysmal. They’re more than willing to steal clientele money as a response to their inability to deliver services that were paid for. If you can avoid this gym you should.

Fantastic experience: It’s pretty good here. Lots of weights, machines, and cardio machines. Good hours (they used to close at like 9 which was a huge deterrence) and overall nice facilities. Price stayed decent considering many other gyms raised prices by a lot.

Fantastic experience: Great gym with plenty of machines and weights. The place is very clean and the equipment is up-to-date. It has never been too crowded when I have visited.

Fantastic experience: Hands down my favourite gym! Been loving the Kitchener and Cambridge locations. Best decision ever to switch from Crunch + Fit4Less Being able to bring 2 guests freely is a huuuge plus. Can even split the monthly fee with one or two people!

Fantastic experience: Great place, stuff is friendly and equipment is sufficient, Manager joshua is a great guy.

Fantastic experience: Clean, lots of equipment, exept for the 15 lbs dumbbells which are ALWAYS MISSING. It's tolerable to train even at peak times. I really like the included group classes, like yoga, zumba, spin cycle, etc.

Fantastic experience: Staff is polite and welcoming. The place is clean and equipment all available!

Negative experience: Other gyms a simple phone call or an email and you can cancel your membership. Not here, frustrating..

Fantastic experience: LA Fitness definitely gets 5 stars from me. Super Service oriented!.. I had the pleasure of meeting Josh the GM there and he is Great to deal with. Easy-going professional and knows how to provide great service. I was comparing the gyms in the KW area..Good Life raised it's membership fee astronomically... If you want any extras now you have to pay a lot more! Mowati in Waterloo seemed ok but again you are dealing with high fees and the worst of it...You Can Not cancel you membership or freeze it...You have to buy it for 12 months...You are locked in! At LA Fitness you are not locked in which was a pleasant surprise and can use any of their locations in Canada and US at no extra cost. Very reasonably priced, great facilities and they also have a steam room. When you go there ask for Josh the GM and you'll get treated RIGHT :)...

Fantastic experience: I was looking for a multi-city gym so I decided to come in for a free trial. Josh was very helpful since the very first day I came in and made the decision to sign up very easy

Fantastic experience: Positive vibes and great atmosphere. Walberto really helped us out today!

Fantastic experience: I had a chance to meet Walberto Ramos. He is a very humble and great guy. He walked me through the whole gym and Explained each and every tiny details. He made sure I am at the perfect place to hit the gym. Kudos to Walberto.

Fantastic experience: Have been really enjoying going here - the staff, atmosphere, everything is nice! I’ve been working on personal training with Trevor, who has been amazing and a great help to reach my goals!

Fantastic experience: Very clean. Staff and other customers are quite nice.

Fantastic experience: The gym is great for bodybuilding and if you are innovative, can be used for powerlifting and CrossFit kinda workouts too. The cardio section is huge.... too huge

Fantastic experience: The only drawback are the showers which are in need of urgent repairs

Fantastic experience: Great staff, really helpful. Overall, the members are really respectful, following gym etiquette. Clean and has all the equipment you could want. There are 2 heavy bags and I wish at least one was a bit heavier but that’s a really minor thing given this isn’t a boxing or mma gym. 10/10 recommend.

Positive experience: Gyms nice. Would appreciate if Stacey could provide better service..

Fantastic experience: A very excellent facility and friendly staff. I went for a trial and knew I would sign up immediately. Recommend to anyone.

Fantastic experience: You are joining a family of friendly staff and fellow members at this location!! Literally the best staff, Josh Ogi Shalmar Walberto and of course the front desk and cleaning staff. As someone who was “scared” of being judged when I first joined, Josh really rested those thoughts and it’s encouraging seeing so many friendly fellow members too. I’ve met many new friends here and some major things I like here: -everyone re racks weights -location is great -clean -great deals and value -private spaces upstairs to stretch and relax -steam room is relaxing -fellow members are the bomb - you can hit every muscle in so many ways with so many machines -I’ve heard the classes are great -juice bar is delicious, I’ve asked for lifting tips and the more advanced members are always happy to - rarely waiting for machines when I go (off peak hours)

Fantastic experience: Such a great gym! The staff is amazing, especially Walberto, he is so helpful, outgoing and provided great customer service. Would definitely recommend LA fitness!

Fantastic experience: I like this Gym, not very crowded and nice staff. Special shout out to my trainer Trevor. Awesome guy. He’s been magnificent in terms of motivating me for proper training and keeps throwing challenges at me.

Fantastic experience: Best gym in Kitchener! Great equipment and staff.

Fantastic experience: Blown away by this gym. Really clean, open concept facility with top notch equipment. The smoothies are great too. All for a reasonable price.

Fantastic experience: Easily the best gym in Kitchener. Fair prices and amazing staff. Has everything you could need from a gym.

Fantastic experience: Open, clean facility, with lots of different equipment to choose from, especially for legs! Ogi helped me through the sign up process and really made me feel comfortable coming to the gym as I’m new to working out! Shalmar helped me with my first assessment there and came up with a great routine for me to follow! I’m really excited for my future with this gym :-)

Fantastic experience: Best gym in KW! If you are interested in getting a membership this is the place to be! Ogi and Josh were both exceptional when showing me the facility and making me feel comfortable, as it was my first gym. If you have any questions about diet/creating a program, ask for Shalmar (Best in the business)!

Fantastic experience: I have had the privilege of training with Shalmar over the years and there is no question that he is passionate about fitness. Shalmar knows exactly how to push you in a way that is constructive and encouraging. Would definitely recommend seeing Shalmar as soon as possible.

Fantastic experience: Shalmar Walters has been great to work with, especially with teaching me how to use each muscle fibre individual and together as one whole. Which has helped with my fitness tremendously. Very thankful to call him my friend, and will be definitely continuing to work with him as my journey continues. I appreciate you coach thanks for teaching me.

Fantastic experience: Best gym in KW, i was a regular 20 years ago when it was family fitness and it was great then and it still Great now! I joined back in July and got my self the BEST trainer in the universe!! Shalmar! He’s the man! You want motivation get him!! He’s knowledgeable and will explain all proper forms and the reason you need to do them. He’s dedicated in what he does and it shows. Oh and he has the biggest smile you ever seen!! A+++++

Fantastic experience: When I first started, I wasn’t too sure if I’ll be able to do it because it was my very first time in the gym but Josh and Shalmar helped me get into it and My trainer, Trevor, is the best. He is amazing at what he does and its been a month training with him and I already see a difference. Would definitely recommend LA FITNESS because they are really good!

Fantastic experience: My guy Josh was a great help and hooked me up with the best deal available. The gym has a great atmosphere and some awesome people working in it making it a overall healthy and fun place to be. Love working out here!

Fantastic experience: The staff was fantastic. Auggie there helped me through the whole touring process. Even though I decided to go elsewhere due to location distance and facility amenities, anyone who is looking for great customer service and all the gym equipment to do weights and cardio should check it out!!

Positive experience: It's alright. It's an older LA fitness so some of the equipment is dated. Some of the bars are a little loose and the cardio equipment is quite old. Other than that it's a decent gym

Fantastic experience: Great facility with super friendly and welcoming staff. My personal trainer Patric is super awesome and I can't be any happier with the whole experience overall

Fantastic experience: I’ve been to a lot of gyms over the years, but this one has to have the most pleasant staff and the most welcoming atmosphere

Positive experience: Staff are super helpful and motivating. Love gymming here

Positive experience: Fantastic facility with a variety of workout areas and levels. Extremely clean, friendly knowledgeable staff and fitness instructors. Dedicated patrons, many long term members. Consistent workout experiences.

Fantastic experience: Big gym with a small community feel! LA Fitness Kitchener changed my life! I started as an unfit and overweight woman who was scared to go to the gym fearing judgement because it can be super intimidating! The team at LA Kitchener is so welcoming and friendly and go above to make you feel at home! Simple things like saying hi and remembering your name go a long way. The gym itself is big and the different levels make it feel spacious like you don’t have to work out right beside someone. It’s not as new as some other LA Fitnesses, but the layout is for sure the best! They have been great during covid, everything’s very clean and you can bring a spray bottle along with you.

Fantastic experience: This is definitely the best gym in KW. The staff are very friendly, there are plenty of machines to choose from and the place is always kept nice and clean. Would recommend for anyone, especially if you're new to working out.

Positive experience: I quite like this place! Overal a really good gym, great location, nice equipmemt, it is lacking some equipments tho that is why i am giving 4 stars, otherwise it would have been 6 stars!

Fantastic experience: Amazing gym with great staff! So happy to be back!

Fantastic experience: Easy sign up, the team made the process easy. The facility was large and had a variety of equipment. Definitely recommend coming to workout!

Fantastic experience: Best Gym in Waterloo Region!! Front desk receptionist’s are always polite and friendly. Management is top notch, they always greet me by my name. Club is clean, friendly and have all the machines you would ever need for a great workout. Don’t take my word for it try it out!

Fantastic experience: Great location! So many machines, dumbbells, big cardio area and mats for stretching and working on skills. It’s always clean and the staff are super friendly and helpful. Absolutely love this gym!

Fantastic experience: I’ve been to many gyms before and this one is the first where I feel at home ❤️ The staff are welcoming and the gym is always super clean Never feels like a chore going over there great work LA Fitness Kitchener

Fantastic experience: I love this club! Been coming here for close to 6 years now and it feels like a home away from home. The staff and members are all very friendly and the gym is always very clean. Even during the busiest parts of the day you rarely need to wait for machines/racks to use as there is almost always something available.

Fantastic experience: Great atmosphere and never too busy! Glad to be back.