Planet Fitness

Fantastic experience: Nice clean gym. Lots of equipment and stations.

Fantastic experience: Great gym at a great price. They have everything that I need to fulfill my worjout routine. It's clean and the staff is kind, courteous and always very helpful.

Positive experience: Great place to work out for a good price. It's pretty well maintained and very clean. Staff is great and address issues quickly. Never had any problems here. It does get pretty busy in the evenings during the week.

Negative experience: Very bad customer service.

Fantastic experience: Fully equipped and friendly atmosphere, priced properly.

Negative experience: I’ve been coming to this gym since April Staff seems to be hired with no knowledge of fitness at all and have an issue when you bring your guest in. I have a black card and have put my partner down as my guest on my account yet whenever he goes in he’s not welcome. He has not returned since. Because of this, he remains on video call with me while I work out. Tonight though, Brian seemed to want to be “manager” and come up to me and say I could not be on video chat while I worked out as he stated an issue about video recording policy, however the definition of recording and the definition of video calling are very different. I have seen multiple people on video call while working out and I was singled out of all the others. The managers (Jesse and Tam) have both seen me on video call with my partner and never had an issue. I have even done Olivia’s class while on video. Brian’s intimidating approach tonight towards a minimal member (not a gym freak) is beyond unacceptable. He is very judgemental as if he was the only knowledgeable employee there. I have stopped addressing him all together and will wait for another employee just to not deal with him. I suggest a correction of his demeanour before he’s accused of sexual harassment or some kind of misconduct that would truly give Planet Fitness a bad name. I also referred people who have chosen not to come back after seeing his attitude And given the fact that my partner has stopped attending I will soon be behind in the same decision

Negative experience: Avoid this place!! I went in to sign up for a black card membership to take advantage of the $1 start up fee deal but staff screwed up and signed me up under a regular membership. Now I've paid over double what I should have! Mistakes happen and it would not have been a big deal but dealing with the management here has made me never want to join a gym anywhere ever again! After being fed up with the run-around, I cancelled within the 10 day cooling off period but I have a feeling that Tam screwed that up on purpose and I'm going to have to fight with these scumbags again in 15 days.

Negative experience: Don't ever share a locker with a friend. You will be accused of trying to steal by the staff and be threatened with the cops. I was getting dressed when I was done I locked the locker my friend and I were sharing and now planet fitness called her and said I was caught trying to steal ok lady the locker I touched was the one my friend and I were sharing hope you are happy with yourself because you are a liar and should of accessed the situation and should of asked my friend because the locker I locked and touched was the one we shared.

Negative experience: I went to this gym for awhile and liked it for the first bit I was there, it was clean and the staff WERE friendly. I had some things happen and couldn’t keep going, I was still paying the fee’s and I just paid my annual fee and I haven’t been since last November. I go to cancel the membership (since it HAS to be in person) and the general manager helping me was so completely arrogant, I explained the situation and I was met with a rude smile and him escalating the situation when all i asked was if i can get a refund, he said no i can give you free months instead. That’s completely valid in exchange but if i didn't come for almost a year already why would I continue to “come”? Then he also proceeds to ask me whose fault it was that I didn’t come in for the past almost year? That is SO extremely rude and disrespectful and completely goes against all your welcoming policies. Not only am I now pissed off about still having to pay the annual fee for this gym that I literally CANCELLED, I also got some rude remarks from the general manager? So ridiculous and I put in a complaint already. Do better on your cancellation policies because I know i’m not the only one who’s had issues with this.

Negative experience: Don't sign up. Gym staff is rude and staff does not do a good job cleaning up. The reviews that are 5 star are from the staff asking people to give a 5 star review on the spot.

Negative experience: Absolutely rude staff, came down to workout with friends (July 31st around 11pm), guy with some strange silver single spiked hair at the desk refused my youth pass (14-19). Says "You're not in highschool" That doesn't matter, the pass is aged 14-19 on the policy. I'm 19... Do better.

Fantastic experience: Always clean and not over crowded

Fantastic experience: Came over from using LA Fitness. Prices are better, the gym is very very clean and open 24 hours. You don't feel intimidated either. Staff are friendly also.

Negative experience: There is a working here told me I couldn’t train my 12 year old daughter who looks like she’s 16 and every time he’s working there’s 10 years old kids working out here because he’s cool with their parents and they have poor customer service they couldn’t provide me the manager contact saying no manager is on shift

Fantastic experience: Perfect gym with friendly employees.

Positive experience: Lots of equipment, super friendly staff and extremely clean! My only con is that there are never enough mats for over a year now. I think I've counted about 6 in the past. You'll often see people doing their stretches and floor workouts on the bare ground. (I've wanted to bring this up my last few visits but staff were helping others)

Fantastic experience: Always clean and friendly staff, love this gym!

Negative experience: There a old bald guy at the reception, just fuckin arrogant. Dawg, you aint the owner of the gym, you just workin over there, so prolly start acting like it aswell.

Positive experience: Good vibes, friendly staff and a very approachable, welcoming, clean and well kept environment makes this an awesome gym! The app is super easy to use and makes self-signup easy peasy. There’s a huge range of good equipment and facilities, more than reasonable fare, especially comparing to other gyms in the area. I love the fact this gym really isn’t pretentious and is open 24 hours makes a huge benefit for sure. The free weights go up to ~70pounds which would be a bit nicer to have heavier, and the only other fault I could list is the lack of an olympic bar and non-assisted squat rack for deadlifts etc. Apart from this, it’s perfect and really does the job!

Negative experience: I will never again darken the doors of Planet Fitness given their policy on gender neutral change rooms. I hope their stock takes the same trajectory Bud Light’s stock took. Go Woke, Go Broke!

Negative experience: boycott planet fitness for not keeping womens spaces, womens spaces. What is the problem with these facilities making 3 change rooms. men women and whatever gender. Done. MEN DO NOT BELONG IN WOMENS CHANGEROOMS. PLANET FITNESS YOU SHOULD BE ASHAMED OF YOURSELF. WOMEN ARE HERE TO STAY. Sorry to disappoint all you lefties

Negative experience: Be careful of this place. They are financially screwing me. I moved away, They won’t let me cancel and they won’t stop billing me. I signed up, then had to move away as my situation changed. Right away i called to cancel my membership, and was told i had to come in person to do it (very inconvenient) and it took a while for me to get to come in person. When i did months later, i was told i had to pay for the months of membership i had missed before i could cancel, which was somehow 250$. Im not going to pay for months of membership I didn’t use or have access to, especially after i tried to cancel it. So i said no thanks, stop billing me. And they will not. Now they think i owe hundreds of dollars, i can’t cancel my membership and they won’t stop billing me monthly. I called the billing company who requested they stop, and they refused. At this point I’d rather they send it to collections. They won’t, and It just keeps growing and growing and i am not going to pay it out of principal. It’s not fair and I don’t believe I owe them that money. Any other bill would be sent to collections by now, but at this point they’ll keep racking it up as high as they can. I can’t stop it. How much will they convince themselves i owe them before it’s dealt with in court? 10,000? 25,000? Who knows

Positive experience: clean, affordable, peak times machines are limited but usually lots of cardio stuff

Fantastic experience: Great gym, staff Alex, Jesse, Olivia(trainer), Tam, Bryan, Olivia, Riley, Adri, Mac, Noel, Vishva, Mohit, Soham, Harman,Chirag and Mark all do a great job keeping the gym friendly, extremely tidy working very hard to satisfy gym members in all they do. Ive been with Planet Fitness for a longtime been to many several locations and this location is above and beyond its requirements in providing everything it needs too for people. Thankyou.

Fantastic experience: Nice clean and managed

Fantastic experience: Absolutely love the hydro massage chairs!

Fantastic experience: Everything you need for body and soul. I love this place

Fantastic experience: Just signed up tonight with my wife. Honestly great and friendly Staff, the environment in the club is very welcoming and non judgmental, I've been to bigger gyms and it's not the same atmosphere as at planet fitness. Definitely going to be able to meet my fitness goals as I feel more motivated going to planet fitness then say going to good life fitness. Thanks for the warm welcome looking forward to working out at the club.

Fantastic experience: I'm laid off and needed to get out of the house and get healthy, so I decided to join a gym! Membership is reasonable at the $16 mark for the low-end membership to work out any time at a clean and well maintained gym. If you want to upgrade to the black card membership it's $35 for all access and you can bring a friend for free. The app lets you know how busy it is so you can choose when is best for you. Many machines to choose from so you don't get bored and can mix it up, including mats for floor workouts and free weights. Water refill station, but you also have an option to buy other drinks and things at the front desk. Staff are friendly and helpful but will also leave you alone to do your thing. All around, I was happy with my decision to join this gym ️‍♀️

Positive experience: Quite clean gym, large environment, missing some important machines (calf raise machine, another pec fly, leg press) besides that pretty decent

Fantastic experience: Majority of people clean the equipment. Respectful and helpful staff. As advertised

Negative experience: I tried to cancel my membership and would you believe that they wouldn't cancel it for me they let it run up to $200 until the account went dead I went into the store physically to cancel I called over the phone to cancel the manager there was not canceling my membership when I was unable to afford it when times got better I tried going into discuss the matter I was sent on my way and told to pay the $200 I can't believe people that they treat their customers this way uynprofessional I was from out of town and purchased a membership along with a friend I was in the store the manager was unhelpful as well no help from the head there is no way to cancel ❌ Infact the account furthermore adds up n makes as a dead account avoiding you at any cost yet ur still responsible for paying for the dept very rude racist discrimination clearly ignored my wishes n thoughts so unprofessional following threw with an email regarding payment wow completely avoiding conversation at all cost with you about closing your account wow requesting and still requesting for a refund for the $200 for ignoring me and I asked for cancellations several times not only over the phone but in person and threw a letter still ignored

Fantastic experience: Just joined. Love the vibe.

Fantastic experience: New and clean equipment. Friendly staff. Lots of water pressure in shower. Great place to workout.

Fantastic experience: Amazing gym, staff is super friendly. This gym is extremely clean. You also dont feel out of place or feel like you are being judged when working out. Planet also updated all of there gym equipment and its SOOO nice. Great price too !!! Love love love!!!!

Fantastic experience: Quite a clean environment with wonderful staff. It is really a non-judgmental place.

Fantastic experience: Great atmosphere, great staff. Nothing but great really...

Negative experience: They only have 1 cable machine that can do Flys and 1 fly machine. This is a common exercise, and it's always in use. I would love to see more at the gym.

Fantastic experience: So far, so good. Just became a member and I appreciate the clean and spacious atmosphere. Tons of equipment (new, too). The staff are also welcoming and upbeat. Enjoying things so far

Negative experience: I honestly did not liked the gym. I found the colour combination distressing for my eye and their are lots of equipments but found it suffocating feels like less air

Negative experience: I cancelled my membership when i moved away, where they dont offer gym services. The lady helped me fill out the paperwork for cancellation. I noticed that they still were billing me for months even tho when you check my membership, i hadnt been to the gym in months. Called to have it resolved and they told me it was my problem and refused to reimburse me for the mistake they made. Terrible customer service. Highly dont recommend.

Negative experience: Very rude staff

Fantastic experience: Very friendly staff good value very very clean everything perfect thank you staff and owner!

Negative experience: Bald man at the desk, is very rude, zero customer service. I will cancel planet fitness membership cause of him.

Fantastic experience: Always a clean gym and friendly staff!! Would definitely recommend!! Super great price for everything the gym has to offer

Fantastic experience: I'm not a gyn goer, but I love this place as a new member. Staff is top notch!

Negative experience: You have to have an app to go here? I don’t have a personal phone that I bring to the gym, so I guess I can’t go here lol. To reply: I told the blonde girl who works evenings I do not have or cannot download the app and she said I couldn’t come here without the app- i said I’ll talk to manager she said they’ll tell you same thing. if you can please update the staff that we can still sign in up front

Positive experience: Nice place to keep your body and pocket happy.

Positive experience: Love the atmosphere. Miss not being able to attend classes. Friendly staff.

Negative experience: One star for asking me to leave the place because of my work shoes .. my shoes were clean and tidy with normal dirt at the base — guy asked me politely Only rude thing is this that I seen a lot of white guys wearing the same work shoes in this gym __ maybe I was been told because I am brown? And It is not written anywhere in their gym that this type of shoes are not allowed. Disappointing Nice, Tidy, smells good, staff is mostly friendly, every equipment works so far, less crowded, affordable gym

Fantastic experience: I enjoy working out here good atmosphere

Fantastic experience: Wonderful place with Decent price and lot of benefits (black card membership).. perks and online discounts! Love it!

Fantastic experience: I got to join a trip here as a guest they have tons of machines. Very clean and staff seemed very nice. Would recommend this gym to friends.

Negative experience: So I gave them a visa debit. They don't accept that and that's fine. Asked for a credit card and when I filled that in asked me for my bank account info...... which is literallty my visa debit. So ya...... won't go cause I figured I'd be scammed some way. Somethings off about that.

Fantastic experience: Great place. Amazing staff

Positive experience: The gym is nice. It's lacking some good equipment but it has most to get a good workout . I'd like to see a calf raise machine and lay down hamstrings machine. Then it would be perfect.

Negative experience: Fat, bald out of shape front desk guy was way to creepy and weird. Sending his staff around to spy on members for wiping equipment. Hilarious watching such an out of shape troll show people how to lift weights. Couldnt take this weirdo so had to cancel.

Fantastic experience: Staff is excellent and machines and everything is in perfect conditions

Fantastic experience: Great gym!! Tons of equipment and a great workout environment

Fantastic experience: Very clean facilities! Lots of training equipment to choose from. One of my favourite gyms.

Fantastic experience: I love the atmosphère in this place. Clean fresh-not full of body pdor like LA Fitneas for

Positive experience: Decent equipment, however it gets overly crowded, and the locker rooms tend to be filled with unlocked belongings. Staff does an alright job of cleaning, but the sheer volume of people at certain times, plus the over filled yet unlocked lockers is making me consider switching to somewhere else. The worst experience I had was when they tried pushing the app several times when I already refused to download it. They even tried making it harder to sign in my girlfriend as my guest. Management tried pretending they'd have to take her photo and "re-register" her every time I brought her in until I put my foot down complained that they have her on the system TWICE already, at which point they proceeded to actually do their jobs and signed her in using their already saved information. Hasn't been an issue since, but I've never seen anyone so dead-set in inconveniencing their customers over something so silly. You shouldn't have to take her photo every time when her info has been in the system for years

Positive experience: Gym has one of the lowest membership fees, it's clean, the equipment is good, the staff is friendly and helpful, and members are respectful and practice good gym etiquette. Wish list - Could use a weight sled.

Positive experience: The place is very clean and tidy. The staffs are friendly. Not too Crowded . Best gym for a beginner

Fantastic experience: Great place to workout! Very clean gym! Love the spa room! Great monthly prices! Staff are nice and very helpful especially Brian and jessie! Thank you

Fantastic experience: So far so good. Staff seem super nice. Gym is clean. Nothings broken. I enjoy working out, but not at gyms in the past. I enjoy coming here though. Everyone does their thing and that's it

Negative experience: I recently became a member. The first thing that got me was the smell. It really stinks and there’s no fresh air circulating. It’s too hot to workout. Also, the machines are scattered all over. Example, there are some leg machines at one end and some at the other end of the building. Not sure if this will be the gym I will be using in the summer.

Fantastic experience: Good customer service. Affordable.

Positive experience: Wish there was more than one change room in the ladies washroom. The washroom layout is very small and awkward for the number of members and how busy the gym gets.

Negative experience: For 15 bucks a month, it's not bad. Usually crowded, but clean.

Negative experience: Terrible customer service and terrible gym environment. I’ve heard nothing but bad reviews about this gym and the employees working there. Quite sad to hear as this gym is supposed to be a judgment free, welcoming and budget friendly gym. They praise themselves for being the characteristics I mentioned above yet are none of these things. Signs posted around the gym stereotyping anyone who carries a large water bottle, wears a tank top or uses large weights? For a “judgement free” gym that seems pretty judgmental to me. Budget friendly yet charge people after banning them or will not allow you to cancel your membership or receive a refund. They are not welcoming to anyone who they consider a “gym rat” or what they like to call a “lunk”. One of my friends had one of the employees swearing at them for not obeying a policy at their gym, when they were unaware of this policy in the first place. Instead of the employee politely and calmly explaining their policy, she started swearing at a 15 year old girl. I am disgusted to hear how the employees treat customers and how this gym falsely advertises the gym environment they provide. Before considering this gym I think you should be aware of what you’re getting yourself into. Plenty of other budget friendly, non judgmental gyms in Barrie.

Fantastic experience: Absolutely love this gym, friendly staff and lovely environment make this my number one go-to.

Positive experience: Big and clean gym with most of the equipment you need. Members look like regular people and clean the machines when they’re done. Some drawbacks are that some of the machines have been used a lot and need replacing like the stair climbers that smell like burning plastic after 5 minutes. There are also only 4 smith machines and no proper squat rack. For a budget/beginner gym it’s great.

Fantastic experience: Gave this place another try and things seems to be more relaxed again. I’m happy to be back.

Fantastic experience: Love it here, always clean, never too busy, and really judgement free atmosphere,

Negative experience: Refuses to cancel my contract while I am working from camp.. they expect me to take a company vehicle 3 hours to a post office after working a 16 hour day.. guy at the counter said I needed to send a letter and said only in extreme circumstances management will get involved asked to speak to management several times and he hung up on me.. he could of put in a request or note but continue to say I needed a letter even though I told him that was not a viable option… worst customer service at a gym I’ve had Oh yea they continue to take payments out my my account after still trying to cancel and haven’t went there for months

Fantastic experience: Awesome great place to work and do your own thing

Negative experience: Called to enquire about a membership as I am new to the city. With your front desk being the first point of contact you’d think you would have staff who understood the meaning of customer service. The lady Alexandra I spoke with made me feel like a total inconvenience. I will be taking my business elsewhere.

Positive experience: Clean environment helpful members and staff plenty of equipments wiped down after each use.

Fantastic experience: Staff are very friendly and knowledgeable. Conrad was especially helpful whenever I asked for help with anything. Great gym with high quality equipment.

Negative experience: Charged me for the whole next month because I canceled on the 11th instead of the 10th. Never coming back to this company ever again. Front desk literally said their company is scamming me but there's nothing to do. Lost a member for life. Congrats. Was sent this word for word reply from customer service. Seems like this is a major issue your customers are having yet you are refusing to fix it and or you know you'll be able to rip your customers off and make more money so why switch it to work better on the customers end.

Negative experience: I really, really want to give this location a higher rating but due to the circumstances I can't. I've been trying to cancel for months due to financial difficulties. I have immunocompromised at home and would not risk their lives. I've recently judt lost my grandmother, and after again trying to talk to someone via message or email, I've instead been charged almost $50 and put my account into the neagtive. If you sign up, make sure you have a clear way to cancel, as their customer service is no help.

Fantastic experience: Clean and friendly service. Great way to get simple workouts in!

Fantastic experience: Great place! Very clean

Negative experience: Thinking of signing up for membership, but with all the negative comments. Not sure if i should.

Fantastic experience: It is clean and I haven’t felt comfortable going to the gym since I have no idea what I am doing. I haven’t ever felt judge well there. It’s very nice

Negative experience: Worst management I ever seen. So rude and arrogant, don’t know to talk to people

Negative experience: Unfortunately this gym has been falling off since COVID. When I started attending this gym I loved it the staff was cheerful, friendly and honest. Equipment would break but it would be fixed within a week. Now it’s completely different, new management, some staff members are rude and clearly don’t want to be there. But the worst of it, is they lie. The last 3 times I’ve gone tanning I’ve asked for 5 minutes and the tanning bed lights turn off after 1 minute, I let them know the first time, the second time I let them know again and mentioned that it happened before. This time I specifically asked before going to have another bed because of this problem when they assured me it was fixed yesterday of all days and it’s been working perfectly. So they put me in bed number 2 again, and what happens. I’m laying down enjoying the warm, getting a base tan so I don’t burn down south, and exactly 1 minute in, the lights shut off. So I get up and take a photo of the counter still counting down, and then show them, hey guys it’s still broken. They then tell me to call next time and they will try and restart it. Why couldn’t I just get the not broken bed I asked for to begin with? Why did they lie? There are 2 beds and only 1 bed is having this problem, but instead of just giving me the bed I requested (it wasn’t in use) they lied told me it was fixed, working perfectly.

Negative experience: Manager on duty (July 02 , 2022 evening) I went to the gym to change the primary name from my name to my wife’s name at planet fitness bayfield Barrie ,Ontario location. The manager on duty dealt it with very rude and inappropriate way. We showed everything to prove that we are married but she did not change the name even after showing her our marriage certificate. She actually asked so many questions which were not appropriate for this situation. She asked that why your wife doesn’t have your last name . She actually canceled the membership. She didn’t authorized for membership cancellation, I have only given the authority to change name. she intentionally canceled my membership and didn’t even explained to my wife that you have to pay again for the membership before canceled mine. I paid for the membership and I have been asked to leave the gym and without considering renew the membership. This was really bad experience and I have never seen a manager who is not capable to explain properly and who doesn’t know how to give customer service . I would never suggest this location to family and friends. This manager helping this gym to loosing customers.

Negative experience: The AC has been out of order for several weeks, and previously the water refill station was for a long time too. The gym is too uncomfortable to work out in, so unfortunately that means those weeks are a waste of my membership. I understand things happen but I find it hard to understand why it would take so long to repair when it's a basic necessity for a gym.

Negative experience: I workout with my friends here and the new management is completely ridiculous. Not only is he smug and rude to members and guests but I even watched as this "manager" Kaden put up numerous signage all over the walls enforcing rules and then rudely chastised members over these "rules" that we were never even informed of during sign up. No skipping, no personal items, etc. yet walked right past multiple gym bros with huge gym bags and gallon jugs (which aren't allowed either). Just beyond ridiculous. Seems like he picks and chooses who he thinks he can intimidate and let's things slide with the bigger men. I'll never be back to this so called "welcoming environment" and have taken my business to LA fitness instead.

Fantastic experience: It is a great gym, they do mean it when it comes to no judgement. People working out there do really enjoy the workout. All the equipments work well and the staff working there is amazing. Those are the guys who make it amazing to workout at this particular location. I would recommend this place if you are looking to spend under $30 and get the best possible.

Negative experience: I held this location as a great place to work out until recently. The new "assistant manager" Kaden is condescending to members and arbitrarily enforces rules. My wife has cancelled her membership and soon enough, I won't be far behind her. Never a problem until this individual was hired.

Fantastic experience: Best gym in Barrie by far for the price and the amenities they have. I always look forward to the gym because of the amazing staff, great atmosphere and cleanliness. I highly recommend any new beginners that never gym before to try this one especially, the manager Addi was informative and convinced me into a membership that works with my schedule (24/7) gym with staff there all the time! I highly recommend for anyone looking around for a gym, you will not be disappointed!

Negative experience: Was with them 2 years, went in today was told i couldnt have a membership with out downloading an app for a qr code. The smug kid at the desk advised good luck finding another guy in barrie . Customer service is trash and so are the kids working there .

Negative experience: Used to go to Planet Fitness, as it was great for a while, and I met a lot of cool people there. That being said, after many broken machines (that stayed broken) for months at a time, staff turnover, and a newer manager that doesn't seem to like anyone, it was time to cancel my membership and look elsewhere to work out. Memberships were also oversold, creating logjams at the machines (which there weren't enough of), and a lot of headaches. Change rooms and showers started to not get cleaned at regular intervals, and PF was also the first gym to shut down (a month before anyone else did due to the pandemic), causing chaos.

Negative experience: Crowded equipment! Too congested easy to catch any bug. Wanting credit card/banking information? Why not a yrs flat rate??? Won't be going back and Ignorance from the manager.

Positive experience: I went to the one in Barrie and i found the young woman, if i remember her name correctly Mara ? that helped my daughter and i to be informative, friendly, and personable. She showed us around the gym while giving us insight to the different stations and amenities that PF had to offer. My daughter joined the free student summer usage. After telling my wife about it she joined as well online, but when she went in her experience was much different than ours. She told the young man behind the counter, she was a new member and asked if he could show her around a bit as it was her first time there and help her sign up for a class or two. Sadly she was brushed off and told to go online. Where are the Mara"s when you need them. The young man did not leave a good impression of PF staff with my wife. She told me if it wasnt for me telling her a bit about PF, she would have asked for her money back and gone somewhere else.

Fantastic experience: Friendly staff, very clean and well-equipped. The price is absolutely right!

Fantastic experience: Really a great healthy place to work out , excelent customer service and enough gear to get in shape . Even very good offers. Very satisfied and recomended.