GoodLife Fitness Ottawa Queen and Bank

Negative experience: Had a membership cancelled. Yet they continued to send emails asking for my payment information to be updated and continued to charged me. Terrible customer service.

Negative experience: Avoid this location. Avoid GoodLife in general and go to Movati instead. I literally canceled my membership due to this specific location and it’s GM Malcolm. This club has serious cleanliness issues. The male change rooms during my morning visits are repeatedly messy. Dirty towels and the place is never mopped. It’s truly disgusting. You must bring sandals for the showers. Bring your own shower soap too. Always out. Turns out management is well aware and Malcom chooses not to staff a male staff member from 6-9am. He knowingly allows this problem to perpetuate. Then enjoy the front desk staff eating and drinking their Tims at the front desk (this is assuming they are even at the front desk) they can usually be found sitting in the office staring at their phones. Then there is the towel issue. Malcolm instructs his staff not to leave towels out. As someone paying for this service I shouldn’t have to wait. Other locations have the towels out. Shoutout to Rideau and Lucas. A gem there. In short stay away from this location. Half of their cardio equipment is normally down for one reason or another. Finally, just take a look at the 3 other negative reviews in the last month on google. It’s clear there’s a problem with this location and it starts with the person responsible for this site. I’ve canceled my membership. I vote with my feet. I’m paying more and going back to movati.

Fantastic experience: I’ve been going here for a little while now and I enjoy the gym. It’s got plenty of equipment and is overall a nice place for a workout. Had my intro PT session with Behnaz and was taught some good tips/tricks for improving my workouts. She was very friendly and clearly knowledgeable about fitness.

Fantastic experience: I have been attending this location since the end of September and it has been a wonderful experience, the staff are incredibly friendly and the instructors for the classes have been amazing as well. I just finished 6 PT sessions with Blakely, and I just have to say I am blown away by the service I received. He made me feel comfortable, safe and I never felt judged, only encouraged. During our sessions I was able to learn so much and was given the tools I needed to continue on my fitness journey. I enjoyed every session because they were fun and informative, felt like I was working out with a friend. He was nothing but encouraging and helped me tweak my program so that I can achieve my goals. It was truly one of the best experiences I have had and just made me want to hit the gym on my own and crush my workouts. Highly recommend him if you are looking for a trainer who is kind, knowledgable, passionate about what they do, funny and just an incredible person to be around, who nurtures your goals.

Fantastic experience: I had a session with the PT Behnaz. She was amazing and patient with me. She walked me through all the steps very thoroughly. She took my body composition and gave all kinds of tips and tricks. She is very well educated on fitness. She helped me understand the different aspects or excercising.

Fantastic experience: My favorite gym! There's 3 levels! So much you can do! Staff is friendly, everything about this gym is cool, 10/10 would recommend

Negative experience: This is not the GoodLife I am used too

Negative experience: Awful. I don’t often write reviews, however the level of customer service I have received from this gym while trying to join has been at best non existent. Friday I had a meeting to tour the gym with one of their staff members I show up at the pre arranged time, only for the front desk person to tell me the staff member had gone home. However I was not not contact to re schedule my appointment, the front desk person who helped me was more than helpful and told me I would be hearing from the assistant manager on Monday. Monday has now come and gone and I haven’t heard anything. I am just trying to get a membership with GoodLife

Fantastic experience: I would like to extend my sincere appreciation to the personal trainer Behnaz Rahnama, who assisted me during my consultation appointment at the gym on October 15th. She is exceptionally efficient, and all the information she provided was clear. It is evident that she has a deep knowledge of fitness, conditioning, and the human body. Additionally, her friendliness made the experience even better. Thank you!

Fantastic experience: I recently started going to this gym and I decided to do the intro package to see a personal trainer for a few sessions to help me get started. I was paired with Mary and I truly can’t recommend her enough! Our sessions were very informative, engaging, and enjoyable. On another note, the gym is extremely well kept and clean, and the rest of the staff members are incredibly kind as well.

Fantastic experience: I joined GoodLife on Queen and Bank a couple weeks ago and I was blown away by the attentiveness and enthusiasm of the staff there right from the get go. They took the time to set up a meeting with me to show me around and explain all the amenities and programs available at the gym. I also did 3 personal training sessions to help get me started and help me with my form. No other gym or athletic experience has made me feel more confident and capable than I do after those 3 sessions. Chad King (shout out Chad) was enthusiastic, knowledgable, and really took the time to understand my goals and adjust things to accommodate my abilities. He took the time to explain each exercise and the reason behind it, and I could tell how passionate he was about fitness and health, which made learning that much easier and a lot more fun! I can't recommend enough the personal training team at this GoodLife.

Fantastic experience: I’m currently in the middle of a Personal Training Starter Session Three-Pack with Mary, and I felt like I had to update my earlier review because the experience has been so much more than I expected. As someone completely new to working out, I was nervous going in, wondering if I’d feel judged or overwhelmed. But that’s where Mary comes in—she made sure that didn’t happen from the very first moment. Every session, Mary shows up on time, excited to see me and genuinely asking how I’m feeling. She remembers everything we’ve worked on before and uses that to guide the session forward. It’s not just about going through the motions—she’s fully engaged the entire time, making me feel like she’s 100% committed to helping me improve. She asks thoughtful questions, checks in with me on how my body is responding, and doesn’t let me feel embarrassed about where I’m starting from. As a beginner, that means the world to me. What’s really impressive is how she explains the exercises. She doesn’t just say, “Do this 10 times”—she takes the time to break down why we’re doing it, what muscles are being worked, and how it will benefit me in the long run. She even gives real-time feedback on my form, pointing out small adjustments to make sure I’m doing everything right. It’s not about being perfect but about getting better with each session, and I love that she focuses on that. There’s no sense of rushing through the sessions or trying to sell me something. I honestly feel like she cares about my progress, not just as a client but as a person. She’s even given me tips on diet and hydration, which have been really helpful. In between reps, we chat, and I’ve found those personal moments make me feel more comfortable and confident. It feels like I’m working with someone who genuinely wants to see me succeed, not just finish the session. I was a little skeptical about personal training at first, especially after reading some of the negative reviews online about trainers who are disinterested or just count reps without really engaging. My experience with Mary has been the complete opposite. She’s passionate, knowledgeable, and super supportive. If you’re new to fitness like I was and are considering getting started, I highly recommend the Personal Training Starter Session Three-Pack. It’s been an amazing way for me to get comfortable, learn the basics, and feel like I’m truly working toward my fitness goals. Mary has made the whole process feel approachable, and I’m excited to (hopefully) continue this journey with her.

Fantastic experience: Today, I signed up for GoodLife Fitness using my corporate membership, and I must say the professionalism of the staff there left a wonderful first-impression on me. Not even 15 minutes after signing up, I got a call from Nate, a kind and incredibly polite gentleman who welcomed me warmly and let me know he’d love to onboard me, give me a tour, and get me all set up. From that first call, I was already impressed by the level of care they show at GoodLife. In the past, I’ve been a member at another gym, and honestly, they never seemed to care much. The only time they ever contacted me was when my payment didn’t go through. But GoodLife Fitness was different from the start, and Nate was a huge part of that, as you shall see. When I arrived at the gym after work, I asked for Nate, and sure enough, he came out with the biggest smile, like he was genuinely excited to meet me. I truly felt like he wasn’t just interested in signing me up or getting my payment information – he was interested in “me”. He asked me about my fitness journey, my goals, and my reasons for joining, but the conversation went beyond that. It wasn’t just about the workouts. Nate asked about my lifestyle outside of the gym, my diet, and how I manage my overall health. The questions Nate asked were so thoughtful, and it felt like he truly cared about my success and making sure I felt confident and prepared. He gave me an incredibly comprehensive tour, going floor by floor and explaining all the equipment, as well as the classes and resources I could take advantage of. But it didn’t stop there. Nate made sure I met the key people at the gym. He personally introduced me to the head coach, Brandon, who was so welcoming and supportive. I also got to meet the general manager, Malcolm, who was just as kind and enthusiastic. Nate wanted to ensure that I felt like part of the community, and he made sure I didn’t leave without meeting these wonderful people. He even set me up with a personal trainer named Mary, who will be helping me gauge my current fitness levels and create a personalized plan. It was clear that this wasn’t just about showing me the equipment – it was about setting me up for success from day one. What really stood out to me was Nate’s genuine kindness. He told me that I would see him around often, and if I ever needed anything, I could always stop him for help. He’s not just someone who got me signed up and then moved on – he’s someone who’s invested in my journey. And I know he wasn’t just saying that for the sake of being polite. In the hour or so that I was there, I saw how many other members came up to him, greeted him by name, and had friendly chats with him. He knew them all by name, and it was clear they had the same positive experience I was having. It was such a genuine and warm environment, and the energy in the gym was completely different from anything I’ve experienced before. I’ve been to other gyms, albeit not to work out, but to pick up friends, and the vibe just didn’t compare. I had expected my first day to be overwhelming or nerve-wracking, especially since I’ve always been insecure about my image. But by the end of it, I found myself thinking, “Why didn’t I join sooner?” Nate played a huge part in making this experience so positive, and I left the gym feeling valued, motivated, and excited to begin my fitness journey. I honestly cannot thank him enough for his kindness, his patience, and the genuine care he showed me today. Huge shoutout to Nate and the entire team at GoodLife Fitness. If you’re looking for a gym where you’re more than just a membership number, where you’ll be treated with kindness and respect, and where the staff is truly invested in your success, GoodLife Fitness is the place to be. Thank you again, Nate, for making my first day unforgettable – I’m excited for what’s to come

Fantastic experience: I really like this gym, they have all the equipment I need and the staff are super friendly and always respond to my concerns. The same goes for the coaches,they follow us really well and also give us a lot of confidence. I've worked with Coah Mark, he's a really exceptional coach who always listens and is very diligent in his work. Thanks to him I've made huge progress and gained a bit more confidence, I'd really recommend him for people who are really motivated to progress on several levels.

Fantastic experience: I had an outstanding experience working with the personal trainer Mark over the past six months at this GL unit. From day one, he carefully assessed my fitness level and was incredibly mindful of my physical limitations. The workout plans were challenging yet achievable, helping me steadily improve my strength without risking injury. He was always patient, motivating, and knowledgeable, providing expert guidance every step of the way. Thanks to Mark, I’ve made significant progress toward my fitness goals. I’m so glad I worked with him and highly recommend him if you’re looking for a dedicated and supportive trainer.

Negative experience: I subscribed to Landsdowne and I was told completely different information about the cancellation policy , not only by the person that signed me up but by two different people over the phone. No one in the club or administration took responsibility. They simply referred me to the club in Landsdowne, the club in landsdowne refer me to the offices. And like that.

Fantastic experience: Great gym, but most of the times it’s busy good thing is it’s open 24/7.

Fantastic experience: Been coming here for almost a year now and have been nothing but positive experiences. Every machine you need and the PT’s are very helpful. Big shout out to yolexy helping out in my form and showing me some very useful excessive I now incorporate in my everyday exercise and see genuine benefit from. Love the fact that there’s 3 levels, and of course the massage chairs lol.

Fantastic experience: I have been personal training with Yolexy for about a year now and I am extremely happy with my progress! Not only is Yolexy super helpful and fun to talk to, but he also goes out of his way to ensure that you are keeping fit and healthy outside the sessions. He cares about his clients a lot and I would recommend him to anyone looking for personal training! The gym itself is great with friendly staff!

Fantastic experience: Review for my personal training experience with Mark. I worked with Mark for the past 6 months and I had a very positive experience. Mark was great at listening to what I wanted to accomplish (strength straining, muscle gain, some weight loss) and creating an appropriate training plan. I appreciated that the design of the plan allowed me to see improvements/changes on a week to week basis, particularly with the big lifts; helps with motivation and getting past plateaus. I can be a bit of an ego lifter and Mark was good at keeping me on track and not lifting more than I should on a given week. I have an old injury that occasionally flares up, unrelated to training. I can get quite down during these times, feeling like I won't ever be able to lift again. Mark would always encourage me to come to the sessions anyway and he would modify the program in a way that would still give me a good workout without aggravating my injury anymore. I think that is a sign of a great trainer, able to adapt and find movements that still meet your needs but accomplished in a different way, On the out of gym side of fitness, nutrition, Mark was good at making reasonable suggestions to improve my diet to support my strength goals. He never made me feel bad about my food choices, his suggestions were often about how to get more protein or about good times to eat before and after working out. Sessions with Mark were never a chore. He is easy to talk to and have a laugh with between lifts. During lifts Mark was very attentive. You can tell his full focus is on his client and he could see small movements that would prompt him to step in and support my lift even before I knew I needed assistance. For women who are trying to get back into lifting, or into lifting for the first time, I would suggest booking a session with Mark to see what he can do for you.

Fantastic experience: Located in the middle of centre town, this is easily one of the busiest (and most well equipped) gym in Ottawa. The facilities are clean, the machines are modern and up to date, and the staff and trainers are friendly and knowledgeable. Would recommend this gym to anyone - but watch out for peak period busy times (4pm-8pm).

Fantastic experience: I fully endorse Goodlife Queens. And recommend my great trainer Timo for everyone. I endorse Timo for his excellent service

Fantastic experience: Good gym in the middle of downtown. Not very big as GoodLifes go, but not too busy early in the morning. Fairly clean for a popular gym. Nice staff

Fantastic experience: Great gym with a variety of equipment and very friendly staff! Great location as well. Would love to see Regymen at this location one day or implement some cable machines on the third floor.

Fantastic experience: Friendly staff and great gym! I took personal training services from Chad King and I highly recommend. He was super knowledgeable, attentive, and friendly when it came to introducing me to strength training. He made sure to take a personal approach to sessions, understanding strengths/weaknesses, and prioritizing proper form and function when going though circuits (even if we went overtime). He went above and beyond to customize a workout plan based on our initial sessions to ensure success in my personal fitness goals.

Fantastic experience: GoodLife Fitness on Queen Street, Ottawa, excels in organization and spaciousness across its three floors, ensuring a comfortable workout even during peak periods. Its prime downtown location offers exceptional accessibility, making it convenient for members. Additionally, the gym features multiple entrances from two different streets, enhancing ease of access. This well-thought-out design and strategic placement make GoodLife Fitness a top choice for fitness enthusiasts in the heart of Ottawa. The facility’s attention to member experience through space and convenience truly sets it apart from others and their competitors.

Fantastic experience: Great gym! It's clean, has all the equipment you need, and the staff are very welcoming. I highly recommend Chad King's personal training services: he is friendly, knowledgeable and a great teacher. As someone newer to the gym, I especially appreciated the extra time he took to show me proper form and how to use the machines. Based on our sessions, he set me up for success by customizing a great workout plan to suit my individual goals, strengths/weaknesses, and preferences.

Positive experience: Decent sized facility split over 3 levels in downtown Ottawa near Parliament. Clean locker room, lots of equipment, staff were friendly, a magnificent yoga room. Overall... pretty good gym. I felt comfortable enough to purchase a membership... and price was reasonable (less than what you spend at Starbucks per week for fatty treat & high calorie coffee mochachino)

Positive experience: One of my favourite clubs to workout at! The team is amazing

Negative experience: I previously posted a vague review, but upon more reflection, I decided to share more details around my low review. I strongly do not recommend this gym, especially for personal training. My trainer was unprofessional and crossed clearly communicated boundaries several times. He offered to show me a photo in his underware. When I expressed I wasn't interested, he showed me anyway. This occurred in a backroom on the second floor while we were going over information related to the training session. I clearly communicated that I didn't want to pursue weight loss as he was not trained in eating disorders and I was just hoping to gain knowledge about how to safely use more machines. However, within the first 10 minutes he had me stepping on a scale. A few sessions in, the trainer outlined a several month program, including target weight loss goals. He told me he'd want to see me lose at least 40 pounds. I understand that gyms like to promote weight loss. I saw this coming but thought that communicating my history with EDs and setting a boundary would be sufficient. Goodlife, if your trainers are unable to adapt their approaches, don't take clients whose boundaries you cannot respect. As for the underware photo, I frankly don't even know what to say beyond I am disappointed with the conduct. In the end, I did learn how to use some machines. But I wish I'd just YouTube'd it.

Fantastic experience: Staff is truly awesome, all super welcoming and helpful. Brandon has outstanding service and coaching. He is very passionate about what he does, making sure to help as much as he can.

Fantastic experience: Great gym with an awesome atmosphere. The staff are all very friendly and the gym is managed very well. It's definitely my favourite Goodlife in ottawa!

Fantastic experience: I have been working out with Jordan Thoms for many years now and I can't say enough about what an amazing and knowledgeable trainer he is !!! He always greets me with a smile and is quick to offer information where he can to help. He is extremely hard working, patient, kind and a phenomenal person to be around. No matter what my day has been like, I always look forward to my time with Jordan and would not hesitate to recommend him to anyone. I travel downtown 3 days a week for my personal training sessions as I love the gym and my workouts with Jordan!

Fantastic experience: This gym is phenomenal. What makes it great are the fabulous employees, specially a man named James.

Fantastic experience: Great location. Very clean and helpful staff.

Fantastic experience: The staff is amazing, especially James B! Every time I see him, he is smiling ear to ear and is so friendly! He is also fantastic at cleaning equipment, I swear he was a professional cleaner in a past life….or even in this life! Thanks James and the rest of the staff, keep up the good work!

Fantastic experience: Great space, right in the downtown core. Was recommended on by Shauna, who helped me get set up. Good and friendly staff!

Fantastic experience: I have been going to this gym since November 2023 and absolutely love this location: Staff members such as Nate, Shauna, Shea, Maria, and James to name a few are extremely helpful and accommodating. In addition there are many experienced and down to earth PTs that are excellent for rehabilitation and training needs. Importantly this location makes use of its space very well, including having essential equipment such as squat racks, cable machines, benches, dumbbells and much more. One of my favourite times to train at this location during the weekend mornings; Great lighting and a calm environment allowing for extremely good workouts!

Fantastic experience: Customer service is great, James helped me techniques!

Fantastic experience: This is the best goodlife ive ever been to. PERIOD! The staff is always welcoming and all the equipment is kept in the best conditions. I also love that goodlife has started the initiative with Land Acknowledgements in their clubs! I wish there was parking available but i guess thats what happens when a gym is downtown. Id also like to shoutout top associates James and Steven for always helping me out with my membership inquiries. Thanks and good day!

Fantastic experience: I highly recommend GoodLife but this one in particular!! When I switched to this location, Nate introduced himself to me which made me feel so welcome here. I really appreciated that he made such an effort to get to know me and help me with my fitness goals. I used to avoid making connections at my gyms thinking that not talking to other people would be the best way to recharge after work, but this location made me realize that I love chatting with all of the staff throughout my workout. They are all so eager to help and get to know the members, which has created such a positive environment that I look forward to everyday.

Fantastic experience: I've been going to this gym for a number of years now. It's been great, and it keeps getting better. They recently added more equipment, which helps to not have to wait for someone to finish using a machine. The staff are very friendly. James is great. He's always there to answer any questions you may have, in English and French. I would definitely recommend this gym to anyone.

Fantastic experience: Great ambience and friendly staff. Special mentions: James, supernice!

Fantastic experience: Longtime member here, and for good reason! This GL is my favourite to date: Cleanliness is on point with a layout that is intuitive and well-arranged across the three levels with plenty of breathing room. Great variety of equipment for every fitness need (FWs, RMs, CMs, cables, platforms, racks, attachments, accessories, the list goes on), as well as R&R amenities like massage chairs and saunas. Lots of classes offered and knowledgeable as well as charismatic PTs available for those interested. Members who gym here are easygoing and keep to themselves, with a friendly demeanour that often turns into budding friendships between regulars. Staff is always extremely welcoming, kind, and eager to help. Definitely some of the nicest and friendliest guys n gals. Keep up the good work GL Queen St. team! Areas for improvement: hotter sauna temperature, increased water fountain pressure, removal/replacement of wall wood panel design for a modern refresh

Fantastic experience: This is the first gym I’ve been to that felt like a community. The staff is super friendly, and it rubs off on the members. You can tell everyone is trying to better themselves, and have fun at the same time. The gym doesn’t feel like a chore anymore, and I find myself being more consistent than ever ! Highly recommend this gym!

Fantastic experience: This gym is great! Mackenna and all the other staff were extremely helpful and polite. Definitely a fantastic gym!

Fantastic experience: My go to gym, such a welcoming environment at the front desk and it has everything I need for a great workout!

Fantastic experience: Best gym I've ever been to! amazing ambiance, and I love the crew. They always make you feel welcome. They deserve their 5 stars!

Fantastic experience: This gym has a great variety of equipment and has been recently doing a ton of updates which has lead to DOUBLING the amount of squat racks with platforms, a bigger free weight section, and more cables. More importantly Queen and Bank has an amazing, supportive community of both other members and staff. You walk in to the gym every time to super warm, genuine people who are always friendly and eager to help.

Fantastic experience: Excellent gym. I've been going to this gym since January. Lots of space to workout. Safe environment. Change rooms are always clean. Joining this gym was a great addition to my fitness journey!

Fantastic experience: Lots of good equipment and good people. Its the good life after all

Fantastic experience: Amazing gym! i joined in January and the staff has been so helpful! Nate is always so nice welcoming and I enjoying workout out here every week !

Fantastic experience: Nate was so helpful making me feel comfortable in the gym from the first day I signed up. He’s made this such a safe and motivating environment to work out in. He’s amazing, always love seeing him at the gym :)

Fantastic experience: I love the lead generation booth guys, so handsome, such nice smiles, might come everyday just for that!

Fantastic experience: Super helpful staff, really recommend this gym especially for beginners!

Fantastic experience: I visit this Goodlife location every time i’m in town! Love the atmosphere and the friendly associates, can’t praise this location enough!!

Fantastic experience: The gym is clean and well kept. James Baird is a fantastic employee.

Fantastic experience: Hello! This is by far the best gym I’ve been to by far. James Baird was super helpful in assisting and making me feel welcome. I used to dislike GoodLife, but this gym made GoodLife be my favourite by far. Not only do they have every machine I need, but staff is super nice too. Thanks! Good day - Samuel

Fantastic experience: This club is the best in Ottawa. The staff is very helpful and knowledgeable, and they have a wide range of equipment so you can find anything you're looking for. I can't recommend it enough.

Fantastic experience: Visited for the first time this week. The staff were excellent and the equipment was in great shape! Great experience.

Fantastic experience: I love this gym! Fresh, effective layout. The new squat racks are great and the free weight area is just right. Good vibes, for sure. Best staff of any gym I’ve been to, also! Helpful and never make me feel like I don’t belong!

Fantastic experience: Great gym, and the staff is very helpful

Fantastic experience: Great staff new machines WOW very clean LOVE THIs PLACE. Merci thank you Leann and Abonne and Kris you are THE BEST love you

Fantastic experience: GoodLife Queen Street has made many improvements to the location recently, making it my new go-to gym (sorry Rideau!) Queen Street is conveniently located in downtown Ottawa, making it the perfect location for a pre or post work workout. Even though it can get busy, the staff is incredibly helpful and always ready to provide suggestions for alternative machines or exercises. There is an excellent variety of equipment for both beginners and experts, making it a great location for anyone looking for a gym. The gym staff has also made noticeable strides in the maintenance and cleanliness of the gym, which is always appreciated (go Shea!) What a lot of people don’t know, is that this location has three floors available to members! While some areas are for Personal Training only, it certainly helps to have these quieter spaces during busy times (or, even when you just want to work out alone). Looking forward to the continued improvement and upgrades to this gym — especially as it seems management does a great job understanding and listening to member needs.

Fantastic experience: Great establishment!!!! Super dope and friendly staff. Shauna is the best and was extremely helpful. Some would say she is the GOAT. 10/10

Fantastic experience: The gym is spotless and well-arranged. I'm delighted to see women in the weight area; it's not intimidating at all. The staff at the Queen Street location are fantastic—very friendly, knowledgeable about the machines, and eager to assist newcomers like me. Overall, joining the gym has been a wonderful experience.

Fantastic experience: love this is gym! good open space with lots of good equipment and loads of variety! and no matter what, the people are so friendly! Emily who works the front desk when i go in on weekends has been a doll, always a good chat! the workers around have also been super helpful! thanks for the fun and supportive space!

Fantastic experience: Great gym! Always very clean and the staff keeps a good energy in the place!

Fantastic experience: Love this gym and the staff is slay (especially Emily at the front desk - although I heard she’s leaving)

Fantastic experience: I’ve been coming to this gym for about a year now and it has been the best gym experience I’ve ever had. It is extremely well kept, the staff is friendly and foster an extremely welcoming environment for all its members. I am a huge fan of the new equipment brought in recently as well.

Fantastic experience: Amazing gym! The staff here are fantastic! They are always very friendly and helpful. The recent renovations have significantly improved the gym! Overall highly recommend this gym for anyone looking for a positive fitness experience

Fantastic experience: My favorite gym in ottawa! Queen street gym really Has something for everybody with its weight and cardio facilities and also it's personal training and workout studios upstairs. A great experience from when when you walk in with a friendly "hello, how are you today" and a fresh towel handed to you for your workout. Id highly recommended. A shout out to Nate & Malcolm for there continues knowledge and service in helping me achieve my work out goals. 10/10

Fantastic experience: Amazing gym! Love the staff and it’s always so clean. Really love the new gym equipment - wish it had a regymen!

Fantastic experience: Great new equipment, friendly and helpful staff!

Positive experience: I've been coming to this GoodLife for just over a year. Staff are super friendly. Vibes are good. They just reorganized to put in some new equipment. The new squat racks are great and the free weight area is more open but, but the mat area was sacrificed to put more weights. Cut down to about a third of what it was, which makes stretching and core workouts pretty crowded. Would be great if there was a bit more space dedicated to the mats.

Fantastic experience: Hey there! I just wanted to share my amazing experience with my personal trainer, Mark, at Queen's gym. I've been workout with him since mid-January, and I couldn't be happier! Mark is such a friendly, dedicated, and focused person. He's also a total pro when it comes to fitness, nutrition, and overall health. One of the things I love about Mark is how he personalizes every workout to help me reach my goals. And let me tell you, he knows how to challenge me! Even exercises that I thought I was good at, like squats, turned out to be much tougher than I thought. But that's a good thing, because I can feel my muscles getting stronger every time I work out. And getting a proper posture. What's really cool about Mark's approach is how he organizes the exercises to activate, work, and stretch different muscles. This helps prevent any soreness or pain the next day, which is a huge plus. And I always appreciate how he checks in with me during and after each workout to make sure I'm feeling good. I wish I had started working with Mark sooner, because I've learned so much from him about fitness and health. Having a great coach like him has saved me so much time, because he knows exactly what to do to get the results I want. If you're looking for a personal trainer to take your fitness to the next level, I can't recommend Mark enough. Even if you're new to fitness, working with a great trainer like Mark can make all the difference in your health and mobility. So what are you waiting for? Give him a try!

Fantastic experience: I have the option of 3 Goodlife's within walking distance of my place but choose the Queen St location for it's variety of equipment and layout, the staff is absolutely incredible, warm, friendly and extremely helpful.

Fantastic experience: I appreciate the new equipment and really like the new layout on the first and third floors. Thanks!

Positive experience: it`s okay if you are interested in maintaing your fitness routine.I only use it because there is no planet fitness near me

Fantastic experience: I have been coming to this location for about 6 months now. The gym itself is clean, and fully equipped with up-to-date equipment. Equipment that require a repair are fixed quickly. I always see staff; cleaning, helping out clients in various ways, and always make a point to say hello and goodbye. I would highly recommend this club .

Positive experience: I’ve been going to this gym location since May 2023. It is in a great location, although the gym is far too small given the amount of people who frequent it. Machines and treadmills are frequently broken.

Fantastic experience: I did personal training with Mark and it was life changing. in only months I accomplished more then the last 5 years working out. His knowledge, guidance and accountability kept me moving forward. I look in the mirror and see a new better version of me. I’ve gotten stronger and gained muscle as well while losing fat which I didn’t know was possible. I only wish I did this sooner. Thank you Mark!

Fantastic experience: My time here with Jason as my PT has been transformative. He has a game plan from day 1, is flexible according to your goals/needs, and always checks in. He is always asking the right questions in order provide the desired results. As somebody who had little-to-no experience with fitness, I could not have found a better trainer.

Positive experience: Isn’t bad at all, usually avoid busy hours. Only complaints is the girls change room reeks of some smell.

Fantastic experience: Amazing gym! Mark is the best personal trainer there, with his help I was able to add to a lot muscle and have the best results. He is so knowledgeable and was able to push me beyond my limits and my comfort zone. I always learned something new every session and understand the importance of a healthy lifestyle.

Negative experience: There are concerns with follow-up by management at the Queen’s Goodlife location based on client comments with respect to the men’s changing room. These comments have been shared with staff on a continuous basis. As these client comments have not been addressed, see below, it is unclear if the Queen’s Goodlife management is taking such comments seriously. It is likely that similar comments apply to the women’s changing room. No soap in showers In general more than three-quarters of the soap dispensers in the men’s showers are empty for a period of at least 7 days or more. For example, for the last count there was at least 9 showers with empty soap dispensers. Finding a shower with soap after a workout involves a “Where’s Waldo” chase, which is discouraging, if you are rushed for work after your workout. Ongoing water wastage due to dripping showers Several showers do not shut off and have been continually dripping water, one in particular has a very heavy stream, for over several months. It is unfortunate that the Queen’s Goodlife location does not share an environmental concern about water conservation. Hand lotion empty The 3 hand lotion dispensers in the change room are constantly empty. For example, there has been 1 hand lotion dispenser that has been empty now for over 1 month. Video recording in change room of others by clients Individuals are constantly taking video recordings of themselves using their cell phones in the men's changing room mirrors which also capture images of other individuals in various stages of nudity. There are several stickers on the 4 full length mirrors against video recording in the men’s change room, but somehow Goodlife has decided not to add such stickers on the 2 half length mirrors, where a lot of the video recording has been taking place. In my over 5 years of using this gym, I have yet to see any staff do periodic spot checks of the change room to ensure that video recordings do not occur in the change rooms. This is some information for clients to consider if you want yourself to videotaped naked by someone else without your consent, and worst case scenario, find a video of yourself naked on the internet. Locker shortage due to clients placing locks permanently on the locker Some individuals leave their locks permanently on the lockers in the men’s changing room to “reserve” the locker for their personal use forever. At times, the Queen’s St Goodlife places a “notice” on the locker to inform the user to remove their lock by a “due date”, or Goodlife will remove the lock. I would image that Goodlife gives adequate notice to the user before removing the lock. Surprisingly, in recently looking at several Goodlife notices to remove the locks on the lockers in the men’s changing room, despite that 7 days have passed on the “due date” to remove the lock, Goodlife still has not removed the lock. So if you’re at the Queen’s St Goodlife gym during a busy gym time, and cannot find a locker in the men’s changing room to store your outside clothing, this is the reason why.

Positive experience: I like this gym, however they need more squat racks and bench press options and less cardio machines based on what I see. Also, showers are pretty grimy sometimes.

Positive experience: Very clean, two entrances and perfect location for hotel visitors

Positive experience: Great gym - I avoid the standard busy hours most gyms face and this place is usually not too packed.

Negative experience: Just moved here from a different city, was excited as my new place was close to the gym. 2 flat benches for bench pressing... went at 6:30pm on a weekday and there were 4/5 people waiting for a bench. 70% of the space is cardio. not gonna be renewing membership.

Fantastic experience: I've been to every Goodlife in Ottawa since I started my membership and this has to be one of the best locations. There's a great selection of equipment and the general layout is neat and aesthetically pleasing. The spin studio is awesome, and so are the people (both staff and regulars)!

Fantastic experience: Personal Training: I have been training with Mark for a while now at GoodLife Fitness on Bank/Queen St. I enjoy these sessions to the core. Who doesn’t, if you are started with bodyweight squats and struggling to push 90lbs on leg press. Then, with training and constant motivation if are doing 8 times 90lbs, that’s 720lbs! He goes extra and beyond to help his clients, very supportive and patient. My sessions are usually filled with challenging physical training and mental training as well to understand the importance of workouts and living an active lifestyle. His analysis and knowledge sharing about different exercises always keep me interested! Overall, an amazing trainer and looking forward to train with him more in future!

Positive experience: Looks like great equipment but they didn’t offer a trial period so I didn’t join

Positive experience: It's a good gym but for the price I currently pay to workout there, it doesn't make sense to cram everyone on the first floor when this is a three floor facility.

Fantastic experience: I am still giving a 5 stars rating since is the GYM I go to for the last 15 months. I do have a concern and complaint for paying for Towels service and not be able to use the Sauna. The dry Sauna is broken for over a month and half and today seems the ETA is for September 15th. this will make 2 months of payment for towels for nothing...... It would be appreciated that Goodlife take this seriously and get things fixed faster. Every week I call to get an update and every time is a different story. once again the staff is great and the environment at this location. just need to fix the materials and to be fair for all the members. it's not fun to pay for something that you are not using + is not worth of changing the plan for 2-months because the GYM materials are not functioning correctly. if it wasn't for the staff or the place, I would of rate the COMPANY 1/10

Fantastic experience: Gym is great, but the personal training staff is what really sets it apart. Mark from the GoodLife facility on Queen street is one of the most dedicated and personable trainers around who works extremely hard to make sure you reach your goals.

Positive experience: I've only been going regularly since May 2023. Location is arguably the selling point, and the staff are nice. I can't help but notice how often machines are broken however, as well as the amount of time it seems to take to get them fixed. This week I passed between over a half dozen treadmills that wouldn't start (they were 'on', but hitting go wouldn't do anything), and for a few weeks there were numerous weight lifting machines out of order. Also need more spray bottles to wipe machines down (often see paper towel but no spray bottles)

Positive experience: Overall good gym however machines are constantly broken and out of use for weeks on end.

Negative experience: This total review is based on the value of getting a Goodlife membership which has dropped a lot in the last few years and unfortunately it looks like I will not be renewing. I go to this one regularly, plus a couple of other locations in Ottawa occasionally. I've been a member since 2016 or so. I used to tell friends and colleagues to sign up, but no longer. They are now asking 62% more than the prices two years ago, and it seems unreasonable to blame inflation for this. In exchange for these hundreds of dollars extra per year, they added... "on-demand" videos for working out at home, which is useless because if you wanted to work out at home, you wouldn't need a gym membership. I think if you wanted these on-demand videos you could get better value elsewhere. These recent price increases are just absurd and at some point you just have to vote with your wallet I guess. For what they are asking you could start buying your own stuff, or go to a different gym. For this specific location, I would say things are generally "fine." For the highest-traffic parts: there are 2 flat benches, a decline and incline bench, 3 racks (2 with platforms, 1 is a cage), and a smith machine. There is one seated cable row, two assisted pull-up/dips, and one fly/reverse fly station. There are several options for standing/horizontal/angled leg presses. It seems like it gets very busy in September and January, but it is nice in the summer. The people in the AM crowd are really nice, and put weights back, and are good with sharing space when needed. The staff seem friendly and nice too. This location has tended to be closed during holidays, then you have to go to Rideau or Lansdowne.

Positive experience: This fitness center is placed in a very convenient location in the heart of downtown. Goodlife offers many great perks, and I've always enjoyed working out at Goodlife. Despite usually not being too crowded and offering a large variety of machines and amenities, I find it a little annoying how there tends to be few places to grab paper towel and even fewer spray bottles for wiping down machines after use. I find myself constantly having to cross the gym and return to the machine in order to wipe down a machine after use and I often also need to wait for others to finish wiping things down before I can use the spray bottle. The staff at this location are always super friendly, and I'd still recommend working out here.