Accora Village

Negative experience: if i could give this place 0 stars i would!!. run!! they have bed bugs and roaches in their buildings!! maintenance never responds. management is terrible

Negative experience: If I could leave 0 stars I would. Came in to view one of the townhouses with my wife and we both left with bite marks. Upon further investigation come to find out they were bedbugs marks . We were not warned about the possibility of bedbugs or we wouldn’t be visiting the unit. I hope they get pest management as soon as possible. Now we possibly could be facing the bugs leaving with us. I don’t know If bedbugs migrate but if they do we might have a serious problem.

Negative experience: Check your emails I have already interacted with your team at [email protected]. You have not resolved my issue hence this rating.

Negative experience: I’m extremely disappointed with the property management at this location. Our car was stolen, and we quickly realized there’s absolutely no security despite their claims of having 24/7 security. Townhouses have no CCTV cameras in the parking lots or near the buildings, leaving tenants completely vulnerable. For a rent of at least $2,600/month (with rent increase next year it would be $2,700), I would expect basic safety measures, but clearly, that’s not a priority here. What’s worse is how poorly this situation was handled. Security assured us they would write a report and follow up, but it’s been since Wednesday, and we’ve heard nothing. This lack of communication and action is unacceptable.

Negative experience: I wish I could give this apartment zero stars. My main priority in choosing an apartment was having access to an electrical outlet in the parking lot for my electric car. When I was considering 90 Woodridge Crescent, Ottawa. Mr. Tanner, the leasing agent at the time, assured me that the outlets would be turned on in early fall. They briefly turned the outlets on for a weekend when the heat was activated, but since then, they’ve been off and haven’t worked at all. I contacted the Accora Village leasing office, and they initially told me the outlets would be available by November 1st. However, as of November 4th, they’re still off. When I followed up, they changed their story, saying the outlets are too old and unsafe to use, with no clear timeline for repairs and won’t be available for charging. This was a major selling point for me, and I feel deceived by the false promises. I’m paying $90 monthly for parking that doesn’t meet my needs. This experience has left me extremely disappointed and feeling misled.

Fantastic experience: Good overall experience living in the Orion building. The rent is a bit high but the services are quite good with renovated apartments.

Positive experience: I like the experience of living at Accora village. It's very clean, safe and the units are big. The app made life easier either for the payment or maintenance requests that get fixed overnight. The location is close to the highway exit, bayshore mall, Andrew park, Britannia Beach, shoppers and many other restaurants and shops. I highly recommend it!

Fantastic experience: Great place to live with family in Ottawa. It offers various amenities and maintenance services are quick. Their recreation centre offers variety of activities. Nearby Bayshore mall is a great advantage. Highly recommended place.

Fantastic experience: I found the accommodation excellent, both in terms of living environment, mall in the immediate proximity 12 km from the city center, 15.00 CAD with Uber, cleanliness and security excellent

Fantastic experience: ACCORA Village staff is extremely helpful, and very cordial. I love living here and would highly recommend ACCORA Village with all the amenities it has to offer. A great place to call "home"!

Negative experience: My experience with Accora Village has been extremely frustrating. The management is incredibly unresponsive and unprofessional, especially towards students. Maintenance requests are either ignored or take forever to be addressed. When they do respond, their communication is vague and unclear, making it difficult to get anything resolved. It's disappointing to see such poor treatment and lack of accountability from a residential company. I would not recommend Accora Village to anyone, especially students.

Positive experience: Nice place and peaceful community to live with your family. Very reliable and excellent maintenance. Clean place to live with your little ones, no pests, no bugs. If not for the rent price that went high this year and the recurrent mold issue in the bathroom( though they do take care of it) I would have gave a 5 stars

Negative experience: Good place but worst recreation policy. We are a group of over 30 people who have a membership just for badminton and used to love living here because of this one of the main reasons. But over the past few months our badminton slots have been going through a major change and recently our weekday slots were also moved from the usual prime time (6/7pm to 9/10pm) to morning time 6am to 9am. We all are working class people, and have to prepare for offices in the morning so we can't go to the gym in morning time. So it's like we are paying a membership fee for nothing. We are really wondering how much revenue Accora will generate by renting out the residents gym slots? Maybe 2-3 thousands dollars per month. Is this really a good deal making upset its own residents just for 2-3 thousands dollars? We really don't think so. Rent are already peak high and so recreation cost also.

Fantastic experience: Love living at accora village friendly staff maintenance very good. Lived here for 3 years plus only had issue with noisy neighbor once.

Fantastic experience: Excellent facilities at centre close to Bayshore mall and two primay schools

Fantastic experience: Been living here for more than 20 years. That tells something, I'd say. Nice neighbourhood, nice people, close to all that is needed. I intend to live here for a long while...

Fantastic experience: I like living in Accoura Village. It is clean and safe. Home Gardens are good choice for living. Accoura's staff are friendly with all people. The recreation centre is good for residents to get activities like swimming and Gym. I would definitely recommend my friends and siblings to come and live here.

Fantastic experience: It’s a very good place to live. Bayshore mall, Britannia beach and much more locations all near by. Recreation center has swimming pool, gym and etc. I would recommend it for all kinds of people.

Fantastic experience: Have been living here (210) since 2022 , it's an amazing place with all amenities at a walking distance and not to forget an excellent recreation facility. The maintenance and customer service is also amazingly good.

Fantastic experience: This is an excellent residential area, well maintained and organized. Everything was perfect regarding the maintenance/service. Service agent came within scheduled time and did excellent service regarding my maintenance request.

Negative experience: Sound proofing is the major issue. I have never had problems with the staff, I think they do a great job. However, if you're unlucky to live beneath some loud neighbors that seem to sleep during the day and do their stuff at night, your sleep is going to be ruined. You can try to call security or report your loud neighbors to Accora but those douches above you won't stop doing what they're doing, maybe for a short period of time only. In a nutshell, stay away from this place unless you like to gamble.

Negative experience: I lived at Accora village for almost 4 years and this why I believe you should consider avoiding the Opal building based off of my experience. The pros: -You live next to Bayshore mall -Staff are very friendly and assuring -Parks, schools and walking/bike paths are close by -Lots of activities for children. The cons: -No air-conditioning built in and the massive windows let lots of heat into the apartment. -Constant plumbing issues and repairs going on in the building, or in the apartment. - The laundromat has constant broken machines, and there's not enough machines -The underground parking lot is very small and is disgusting. Dead mice, rotting garbage smell and very humid. -ants and cockroachs are a issue -the hospital and fire station being nearby makes for a loud environment outside and inside -traffic from the mall can be loud as well -people and neighbors tent to be loud and not care -the outdoor parking lot could really use some fixing -What you get for the price you pay is absolutely terrible. You can find better, newer, bigger apartments in stittsville then here. There are other issues not mentioned but it is something to think about before living at Accora village.

Fantastic experience: My children are having a swimming course at accora. The staff are so nice, the instructor is professional and deals with kids very good, the pool and changing rooms are always clean. I recommend accora recreation center.

Fantastic experience: The cleaning at 210 Woodridge has got way better in the last half of the summer! Thanks for all your hardwork!

Fantastic experience: My child recently had the pleasure of taking swimming lessons with Leyla, and I couldn’t be more with the experience. She has a natural talent for working with children, making each lesson fun and engaging while ensuring that the students are learning essential skills. Leyla is incredibly patient and encouraging, which really helped my child gain confidence in the water. She explained techniques clearly and provided personalized attention to each student, ensuring that they understood and felt comfortable. The progress my child made under Leyla's guidance was remarkable. I highly recommend her swimming lessons to anyone looking for a skilled and caring instructor!

Fantastic experience: We have so much fun when we come in! Nizzy is wonderful and we have so much fun chatting with here too!

Fantastic experience: I recently inquired about some of the child programming offered, and Nisrene was very helpful in answering all of my questions.

Fantastic experience: I am rating this specifically for the staff at Accora’s Rec Centre. Your staff member, Vanshika, has been very welcoming and helpful with excellent customer service skills. She goes above and beyond to help one out. I highly recommend her for her outstanding performance and I hope I see her next time I visit : )

Fantastic experience: Vanshika has provided me a great customer service. She is a gem working in your company.

Fantastic experience: Vanshika was amazing. She helped me with all my questions I had about the centre. Ask for Vanshika when you guys come here!!!!

Fantastic experience: I’ve had an incredible experience at Accora Village Recreation Centre thanks to Nizzy ,Shirin and Daniya ! Their dedication and friendly demeanor make every visit enjoyable. They go above and beyond to create a welcoming environment for everyone. Keep up the fantastic work.

Fantastic experience: Nisrene‘s customer service and professionalism is unmatched! She’s always so helped and glad she can be of assistance. She’s the best!!

Fantastic experience: My experience at Accora was phenomenal when I was greeted and assisted by the lovely receptionist Dania. She was very helpful and went above & beyond to help me. 10/10 experience with Dania!!

Fantastic experience: This place holds a special place in my heart. Not only because of the sports and activities that I am able to participate in, but because of one of the front desk workers— Dania. She is always eager to talk to us when we come in and always goes above and beyond to make sure we are satisfied. One time, I broke my leg playing and she brought it back to life. She is truly one of a kind.10/10 for Dania! Accora Village is lucky to have her

Fantastic experience: Dania is a wonderful person. She has a kind heart and is so helpful. Everytime I visit accora I am happy to see her. She is joyful and respectful. She is willing to help me all the time. Thanks Dania for being great at your job. I appreciated your hard work.

Fantastic experience: My favourite part of coming to the rec centre is Dania, she always greets us with a smile and makes great conversation. She is always professional and willing to help. Her positive energy definitely made my experience at Accora village what it is. Thank you Dania for welcoming us and offering your knowledge about the facility, its services, and going above and beyond when we needed your assistance. You ARE Accora.

Fantastic experience: I had the pleasure of interacting with Dania at the front desk of Accora Rec Centre in Ottawa, and I must say she is an absolute gem. From the moment I walked in, Dania’s warm and welcoming demeanor set a positive tone for my entire visit. Her professionalism and efficiency were evident as she handled my inquiries with a genuine willingness to help. Dania’s knowledge about the facility and its services was impressive, and she went above and beyond to ensure I had all the information I needed. She not only answered my questions but also provided insightful recommendations that enhanced my experience. Her attention to detail and friendly attitude truly made a difference. It's clear that Dania takes pride in her role and values each visitor. I left the centre feeling genuinely appreciated and well taken care of. Dania is a standout employee and a true asset to the Accora Rec Centre. Highly recommend!

Fantastic experience: Dania is the absolute best and makes every experience here even better. she is so kind and helpful!!

Fantastic experience: This facility was amazing, they are always professional and are quick to help out. One of the most helpful employees here is Dania as she keeps me informed on what’s new and any upcoming events. She’s overall a very nice and a friendly employee.

Fantastic experience: My experience at Accora Centre is always been nothing short of amazing. The staff, specifically Dania, made me feel welcomed with a very positive attitude. Definitely making it a great place to visit :)

Fantastic experience: I’ve only recently started revisiting the recreation centre and I was very pleasantly surprised by the new inclusive services, and the absolutely wonderful staff. Notably, a staff member named Dania, has been very welcoming, friendly, and helpful in any regards I and other residents have needed. Would highly recommend visiting this recreation centre.

Fantastic experience: Accora Village Community Centre is fantastic! The facilities are well-maintained, and the staff is friendly. Dania, in particular, was very helpful and made my visit enjoyable. Highly recommend!

Fantastic experience: I'm an avid accora village customer. Everytime I come into the centre I'm always greeted by Dania. She is truly amazing and makes my whole experience at the centre. She always makes sure the residence have the best time. Ask for Dania next time you come in!!!

Fantastic experience: Dania is the most welcoming receptionist there is! She is incredibly helpful and kind. Accora is very lucky to have her!

Fantastic experience: Dania's good at her job. Very positive and has a great attitude when needed.

Fantastic experience: I had the pleasure of dealing with Dania during my recent visit to Accora, and I cannot speak highly enough about the exceptional service I received. From the moment I walked in, Dania greeted me with a warm smile and a positive attitude that immediately put me at ease. Her knowledge and expertise were evident throughout our interaction. She took the time to understand my needs, patiently answered all my questions, and provided insightful recommendations tailored to what I was looking for. What truly stood out was Dania’s commitment to ensuring that I was completely satisfied with my experience. She went above and beyond to make sure every detail was perfect. Thank you Dania!!!

Fantastic experience: The rec. centre facility is clean and well kept. So many amenities offered to take advantage of during these summer months Very appreciative of the wonderful, friendly staff - Nisrene at the front desk always provides the most exceptional customer service. Highly recommend!

Fantastic experience: Nisrene was incredibly helpful in guiding me to the perfect fitness programs that align with my schedule. She presented a variety of options, including some highly intensive programs, and carefully explained every detail to ensure I fully understood the purpose behind each recommendation. Her attention to the little details made the process best for my needs.

Fantastic experience: My experience after living in the village has been amazing so many helpful people around. I specifically remember a worker named eemann who made my day with their friendliness and charisma. I definingly recommend anyone who is deciding on coming here to go for it.

Fantastic experience: Accora Village Recreation Centre features advanced, optimized fitness equipment and ergonomic design. The sophisticated HVAC systems and high-caliber aquatic amenities further elevate the user experience. Special recognition is due to Eemaan for her exemplary customer service and professional commitment.

Fantastic experience: I was pleased to be greeted by an amazing staff, Nisrene was very kind and welcoming. She also gave me directions to find a Tim Hortons. Nice.

Fantastic experience: As a Long resident at Accora Village I always feel welcome whenever I walk into the community centre and i’m Greeted by Eemaan always has a beautiful smile and great personality and putting a nice face and a head of the community Centre!!!! If you’re ever in need of anything regarding the community centre make sure to stop by and ask for Eemaan!!!!

Fantastic experience: I have my kids registered at the multisport program at accora and they love how kind Nizzy is to them! She’s always smiling and ready to help and answer all of our questions :) Amazing service!

Fantastic experience: Everyone is very friendly and helpful! I especially want to highlight how Eemaan went above and beyond to assist me! Keep up the good work!

Fantastic experience: Accora Village is an amazing place to live! Everyone who works there is incredibly nice and helpful. I want to give a special shout-out to Nizzy and Shirin, the two girls who work at the front. They always have a smile on their faces and go above and beyond to make sure everything is perfect. Good job, girls—you rock! I'm definitely giving five stars for their exceptional service.

Fantastic experience: The best client service experience I’ve had at Accora Village is with Nisrene at the front desk. She always asks if my family and I need any assistance and takes the time to help us with finding the programs that best suit our specific requirements. She listened carefully to understand our needs and recommended great programs for us at Accora Village. Thank you so much Nisrene!

Fantastic experience: When I came in looking for fitness programming, Nisrene was able to give me some great resources and information about the classes offered at Accora!

Fantastic experience: The community front desk lady, Eemaan, was absolutely amazing! She was so friendly and helpful, making my experience top-notch. Eemaan's attention to detail and excellent customer service skills really made a difference. I highly recommend her for her outstanding performance at the front desk!

Fantastic experience: A very nice community centre. Eemaan was very friendly and helpful and accommodated me.

Fantastic experience: Been coming to the centre for a while now and its always great to see new faces at the front desk. Eemaan is a superb employee and always greets everyone in and out :)

Fantastic experience: Im looking to move here soon and walked into the center to ask for a tour. Eemaan assisted us and gave the best customer service I’ve seen. She answered all our questions and made it a great experience. We will definitely consider moving here!!

Fantastic experience: I always come for swimming and have a great time! They keep their facility clean and the staff are incredibly nice. I had a lovely experience with Eemaan!

Fantastic experience: Always a great time whenever I come into Accora. Everytime I come in I’m greeted by incredible staff, specifically Eemaan! She always makes sure residents feel welcomed :)

Positive experience: Everytime I visit the centre everyone greets me very nicely. Especially Eemaan. She is great

Fantastic experience: Eemaan went above and beyond to assist me with my inquiries and ensured I had everything I needed for an enjoyable visit. Her knowledge about the center's amenities and programs was impressive, and she patiently answered all my questions, providing detailed information and helpful recommendations.

Fantastic experience: Stevie was very welcoming and helpful when we visited the outdoor pool!

Fantastic experience: I had an amazing experience here thanks to Nisrene! I recently came in looking for directions around the neighbourhood and she was happy to help! I would give her 10 stars if I could.

Fantastic experience: Long time member of Accora, and a big part of that is due to the great service provided by all the workers.. specifically Nisrene! She always goes the extra mile for not only me but other members which I’ve witnessed first hand! Thank you for your hard work, it does not go unnoticed!

Fantastic experience: I came for a birthday party recently and met such an amazing girl, Nisrene. She is so amazing, and was so helpful with any info I needed she even helped me with my kids and ended up playing with my son Ali (3 years old) and my baby Musa ! She really helped me out and took a weight off my shoulders. Such a great employee I was so grateful and impressed will definitely recommend this place in the future !

Fantastic experience: I can't thank Nisrene Darwiche enough for the incredible support and guidance she provided to my son in finding the perfect fitness programs for hockey training. Her in-depth knowledge of fitness and hockey-specific training is truly impressive, and it made all the difference in helping my son reach his athletic goals. From the very beginning, Nisrene took the time to understand my son's needs, strengths, and areas for improvement. Her personalized approach ensured that he was not only challenged but also motivated every step of the way. She carefully crafted a fitness plan that was both engaging and effective, focusing on building the skills and endurance necessary for excelling in hockey. Nisrene's dedication and passion for her work are evident in how she continuously checked in with us, offering valuable advice and encouragement. She even provided additional resources and tips to ensure my son stayed on track, both physically and mentally. Her friendly and approachable demeanor made it easy for my son to communicate openly about his progress and any challenges he faced. Thanks to Nisrene's expertise and unwavering support, my son is now more confident and better prepared for his hockey season than ever before. I highly recommend Nisrene Darwiche to anyone seeking a knowledgeable and dedicated fitness professional. She's an A+ employee and a fantastic resource for any aspiring athlete.

Fantastic experience: Nisrene and Shirin are always great helps! I enjoy coming in and chatting with them when they are working. Thanks for all your help guys!

Fantastic experience: The girl at the front desk, Nizzy, was absolutely phenomenal. She was so kind and patient and truly made our visit an enjoyable experience. Would absolutely come again!

Fantastic experience: Nizzy was awesome! She gave us the scoop on all the programs at the recreation center and filled us in on the community projects too! Loved it, big thanks again for your dedication!

Fantastic experience: I have my daughter signed up for swimming at the rec centre and it has been such a great experience! The staff is so welcoming and helpful. Nisrene who works front desk always greets us like family, to the point my daughter runs to her when she sees her! Thanks for being so great.

Fantastic experience: I'm rating specifically on the Accora Staff rather than the living situation. My experience with the recreation centre is always great. The staff is always eager to assist. Nisrene recently helped me with swimming classes for my LO with explanation of the registration process and fees.

Fantastic experience: Nizzy at the Rec Centre is an absolute gem! She’s incredibly sweet and always goes above and beyond to make everyone feel welcome. Her kindness, especially towards kids, is heartwarming. My child adores her, and her cheerful demeanor makes our visits so enjoyable. Nizzy truly enhances the experience at the Centre!

Fantastic experience: Nizzy is a bundle of joy :) her expertise is amazing for any of your front desk needs make sure to check out nizzy she’ll go above and beyond to help you out. Thank you☺️

Fantastic experience: Nizzy at the front desk is always a pleasure to chat with. Registration always gets done quick and efficiently when she’s helping us out!

Fantastic experience: Shoutout to Nizzy for always going above and beyond! Shes awesome! She always has a smile on her face! :) Thank you!

Negative experience: So far the experience is good, except some administrative side, don’t wish to go into detail

Positive experience: Lived there for a long time, it's ok. Service is usually good, but rent got expensive

Negative experience: Where to begin! This company is a disgrace to client services! I just moved into a "newly- renovated" townhouse, paying $2700 a month. Since I moved in there have been many issues. First off, when I went to the rental office multiple times and called, they had informed me that the unit was not available for viewing, and showed me another unit. I was told that the home would be newly renovated, but it's not. In fact, I lived in Accora Village, before, and nothing has changed in over ten years, other than the new appliances. I raised a bunch of issues to maintenance when they did an inspection right after I moved in and nothing was done to address the issues raised. I was told that there were new cupboards, but they simply painted over the old cupboards in the kitchen and bathrooms. The kitchen counter is warped and damaged from water damage. I was told the basement foundation was fixed and it was not! There is water damage from flooding and water condensation. The basement is in horrible shape! There is no mop sink! The kitchen and bathroom floors are not ceramic, they are cheap plastic tiling. The hardwood floors have not been redone, in fact they are the ones from the 90s. The living room and dining room floors are covered in paints splatters and the contractors scraped off sections of the floor so the floors are all damaged. I was told this would be fixed and 7 months later, nothing has been done. The windows are wooden framing from the eighties and the main level, so the insulation is horrible! The windows are also very outdated and do not retain heat. Freezing in the winter. On top of that, the contractors painted the windows shut, I couldn't even open the window. They finally fixed this 7 months later. My other Window was broken when I moved in and they finally fixed it. What's worse. The heating and cooling is not functional! They override the system. So in the winter it was 66 degrees, when I had the thermostat set at 70. The temperature would rise to 74 in winter, even though the thermostat was set at 68! I would have to open the door as our windows wouldn't even open! Even though I have air conditioning and the temperature is set at 68, it's currently 78 degrees inside my house. We are expecting a heat wave, and I don't know how I'll be able to work from home. The house was not properly cleaned when we moved in. There are many more issues that I could raise, including their staff and contractors parking in my parking spot all the time. Frustrating when working from home and have nowhere to park. The garbage and recycling bins are always overflowing and there's garbage all over the parking lot. Nowhere to put your recycling. I also now have an aunt infestation in the basement and main level! The contractor told me not to put "cat food" on the floor! ??? Save your money and go somewhere else!

Fantastic experience: Accora Village has been my home for the last 2 years. I love living here because of its convenient location. The buildings are just well-maintained, and the community is amazing. You have the recreation centre close by which offers many programs and activities which is good for your mental and physical health. Overall, I would definitely recommend this place to my friends & family.

Fantastic experience: I have been staying at Accora neighborhood since a long time and I absolutely love the vibe here. The staff is very friendly and all the management and maintenance is timely. They are very professional and quick over emails as well should you need something urgent. I would recommend you to consider Accora community if you prefer Bayshore/carling area.

Negative experience: I lived in Cobalt at Accora Village for 7 years, starting in 2017. I was drawn to Cobalt because of its recent renovations, which I found out to be a part of a $40 million investment by Ferguslea in 2011. During my tour, I saw a unit that featured new lighting and appliances, energy-saving balcony doors and windows, ceramic tile flooring, modernized kitchens and bathrooms, and an innovative tri-sorter waste system. The renovated lobby was a standout improvement, impressing both my guests and delivery drivers with its transformation from the era of Minto's management. Accora was effective in marketing, they spent a lot of time creating their ads and commercials having them be displayed across movie theatres, billboards, and bus stops citywide, and it influenced my decision to move there in 2017. However, despite all the renovations and investments, the building being built in the mid-1960s, naturally will always face age-related challenges. The renovation attempts, including the big projects like the introduction of a geothermal exchange system by a renowned expert, were all impressive to hear. Yet, throughout my seven-year residency showed me that all these renovations cannot completely overcome the limitations of an older structure. In 2018, less than two years after moving in, I started noticing water stains in the bathroom that would never go away and could never be fixed. Other issues, like water damage in the kitchen in 2021, appeared. Although Accora eventually addressed these problems, needing me to take a week-long vacancy from my suite for pipe replacement, it seemed that the millions of dollars invested investments were only temporary fixes for a building prone to issues. My unit's rent started at $1,270 in April 2017, and upon leaving, the cost for the same unit had risen to approximately $2,027 a 60% increase over seven years, a hike that doesn’t seem justifiable considering the diminishing services. One such diminished service was the stop of annual inspections. My last inspection was in 2019 this stop of inspections was likely due to the pandemic, but they were never resumed. While maintenance requests were promptly attended to, the absence of annual inspections, which were crucial for easier communication of issues by residents, was noticeable. The shift from annual inspections to an annual resident experience review did not enhance services. When I emailed my concerns and issues I never got a email back and it was not until I emailed them again that they apologized for the lack of communication. Another problem was the lack of resident accountability for cleanliness. Despite encountering friendly individuals, issues like hundreds of cigarette butts showing after snow melts every year, trash in the stairwells, and signs of disrespect for communal spaces were hard to overlook. The trash room on each floor, though well-designed, suffered from this lack of resident responsibility, often being unpredictably filled with garbage, furniture, or trash. Accora and Ferguslea Property Management were always active in the community area. Engaging in in trying to attract interest in their new projects and units, setting up fun family friendly activities in their community . They have clearly invested substantial time, money, thought, and effort in renovating the apartments. However, as a 7-year resident, I observed that initially promising improvements eventually gave way to the building's inherent issues as an aging 1960s structure. If the rent were more reasonable, the limitations of such an old building might be more acceptable, but the diminished services, lack of cleanliness in common areas are hard to recommend this company to rent from.

Negative experience: I went to speak with them about a parking ticket because it was falsely given to me, they did nothing and said enjoy the ticket and that was it. They did nothing to help me resolve this issue! There are two other cars parked there since last week and they never got a ticket

Negative experience: Accora's awful experience: expensive rent, poor service, and a lack of transparency Dealing with Accora was an unfortunate experience for me, and I have to say that it was the worst company I have ever dealt with. My whole experience with them was nothing short of a nightmare, from excessive rental pricing to poor customer service. First and foremost, considering the quality of the apartments they offered. Moreover, their agents delivered terrible assistance. Before we had even visited the rental unit, they put pressure on us to begin the application process, which felt really hurried and unprofessional. We were annoyed and wasted time when an agent neglected to bring the key when they eventually showed us the rental unit. When we were informed that it had not been accepted,  we requested clarification from the leasing department but were met with a harsh response. The women we spoke with were unhelpful and refused to provide any explanation for their refusal. As a result of Accora's lack of transparency and professionalism, we are embarrassed and confused as to why our application was refused.

Positive experience: In general, I love living in Accora. I feel that I cannot give up this place, especially since we have not moved anywhere since we came to Canada, but I am not satisfied with the repairs. The houses have become old and need a lot of maintenance. The floors, ceilings, and walls also need to be painted. I spend money every year to paint from our account. Addition I made a mistake by painting the garden fence. Unfortunately, Acura did not understand the situation and forced us to pay a huge fine of $2,500. They completely changed the wood. We noticed a big difference between the old and new wood. They had to change it a long time ago because it looked inappropriate, in addition to the fact that it collects insects. I always maintain my house and make it clean, sparkling and smelling fresh, but I I would like the cement to be equipped and would like more ventilation for the bathrooms. Thank you for your understanding.

Negative experience: I have resided in Accora Village for 7 years and the service is deplorable. My dishwasher, provided by the landlord, has been broken for 5 weeks and I am unable to receive an answer as to why it has not been repaired. After opening the maintenance request a technician come by three business days later an advised a new control board is required. He advised it would take 3-5 business days to receive the part. He then came back the next take to re-take photos of the model number as he deleted the originals. This was the last I heard from Accora until I followed up and all I receive to my query is that they are waiting for the maintenance supervisor to reply. Maintenance has always been sloppy and incompetent (i.e. when I had a heating issue the technician inspected the water heater instead of the furnace) and it appears there are too many "teams" at Accora Village and they don't communicate with each other. I have had many maintenance requests and very few have been completed without an adverse issue. I have given them a deadline to repair or replace the dishwasher. If not completed I will have it repaired and pursue an order from the Landlord and Tenant Board for reimbursement from Ferguslea (Accora Village owner). Accora Village has also raised the rent on new rentals to extremely high levels that no family can afford. As per one employee the only new tenants are international students where 5-6 or more people share one unit. They do not look after the unit but Accora doesn't care, they just want their money. They are now trying for a 5.5% rent increase for 2024 despite no major infrastructure upgrades being completed. They would rather spend thousands on landscaping and flowers than place cameras in the parking lot to deter vandalism to tenant's vehicles is another example of where they come up short. Children running around and playing very loudly without parental supervision if also an issue. They have an independent security firm patrol the area who are useless and always say they are on another call. These are just a few of the issues living here. There are cheaper alternatives and I strongly recommend you stay away from Accora Village to avoid the frustration of residing here. UPDATE: Ten minutes after giving Accora Village a deadline after which I would pursue the repair via the Landlord and Tenant Board they advised a new dishwasher would be installed the next week and this has been completed. I have no idea how they know it works well, per their reply to this post, but it is working fine. Not sure why they spent more than they had too, they could have just replaced the board in the old one for much less money but it appears nobody ordered the part so they replaced the dishwasher. The point to take away from this post is that it took six weeks to replace and had to threaten to get the Landlord and Tenant Board involved to get it resolved.

Negative experience: Completely OVERPRICED! I've been living at 25 Woodridge (2 bedroom renovated unit, now at $2500 rent) for over 2 years now and it's just not worth it! These are just some of the pain points I'd like to add: * A/C and heating are super inconsistent and the airflow is concentrated in the rooms - plus the thermostat is located inside a tiny laundry room, completely isolated. During summer it was normal to get close to 30c inside the unit (even following all their recommendations). It's very uncomfortable! And it's the same during winter. * Never ending disruptions and construction. * When I get in touch to report problems, I feel like I'm bounced around, minimized and, in the end, nothing is solved. You'll feel like you're the problem. This happened many times with us. * In-suite laundry is very small and it can take ages to dry things (resulting in high-cost electric bills). * There's no fibre internet in the building (copper wires only). I have tried 3 different providers. My wife and I both work from home and sometimes the internet offered in the building is not good enough. * Lack of security. I witnessed bike thieves, called security right away and waited for 30 minutes, NO one came. Less than 10 days after that, I noticed a lot of bikes missing and 5 locks cut left behind - the back door of the parking garage was constantly left open for many hours, when no one was moving (sometimes opened overnight). It’s just too expensive for what it is.

Negative experience: Orion Added Noone contacted to resolve the situation, they never want to resolve situation. Now we are suffering from high temperature in our apartment because the AC system is turned off. Save your self from renting here. And they raised the cost of rent. No AC system is provided, you will pay for nothing. Ventilation smells with old oil and onions all the time that comes to apartment, we have air purifier and wallflowers, nothing works. Asking to check, to fix this situation half of the year, they open ticket and after close as resolved. We don't turn on the warming mode, we decided to freeze instead of smell this heated stench. We pay rent instantly and receive this awful conditions. Moreover, during the summer, air condition system didn't work properly, we were suffering from the heat.

Negative experience: Update-they will take as much money from you as they can. I would never live here again or trust this company. Very overpriced. The apartment costs above average for Ottawa. The have a lot of amenities but some of them don’t work very well. They en suite, laundry especially does not work. At least not if you want dry clothes. We’ve had a few other issues while living here that they’ve managed to fix. Another one of my complaints is that it’s been under constant construction since we moved in. And because of that, they can increase our rent 5% this year despite the construction, making our quality of life worse. It’s really just too expensive for what it is.

Positive experience: Ishh...how can I say this...ok so building os good and very well places with two school, the mall. Very nice. Plus nice activities center and it's pet friendly. But it's overprice, always smell like smoke when it's supposed to be, at least the new contract, smoke free but even some of the new renter smoke (and we don't smoke), really loud neighbors and the security won't do a thing, renovation in our appartment are bad, the AC drip in the bathroom ceiling, leving stain and mushrooms, we can't open ou window more then 4 fingers large, so really nice when they closed the ac too early Other then that yeah it's great.

Fantastic experience: This will be my second year living in The Opal. So far, it has been great. My neighbours are nice. The building is clean and well-maintained despite being built almost a decade before I was even born. I like that we get advanced notice about maintenance work, events, and changes via paper flyers under the door, email AND the online app. The few times I have needed help, the response time was good (same day usually, the next morning if I called late and it was not an emergency). Seemed steep at the time, but now I doubt I could find an apartment in as good a condition, in a neighbourhood this nice, for any cheaper. Glad I decided to move here. The only cons are the slow, small elevators and the narrow basement hallways that prevent us from having a proper garbage room. It bugs me a bit that people stack their garbage in the small bin by the elevator instead of walking 200 feet and throwing it away in the big sheltered garbage bins outside. Despite that, the building staff keeps that inside garbage space amazingly clean. Also, I like the green initiatives the building supports. I also knew ahead of time that a building this old would need more maintenance than a newer building, so a bit of noise and inconvenience every now and then is no big deal to me. Oh and all the staff I have interacted with have been polite, professional and kind. :)

Fantastic experience: It was pleasant time, my daughter and I, spent in Accora village last June. The apartment was very clean, and the whole staff were friendly.

Negative experience: Do not move to 25 Woodridge Crescent. The AC doesn't work on the hottest days, the heater goes off on the coldest days. Not to mention the fire alarm testings once every month for an hour. The disturbance from the floors above you is something that the security just doesn't want to address.

Negative experience: It's 30 degrees in our apartment because they turned off the AC and switched to heat way too early. We have a 9 month old and he constantly wakes up in the middle of the night because of the heat. If you call them to ask for it to be switched back until an appropriate time within the month or the next month, they will say "unfortunately" blah blah blah. What's unfortunate is Accora's extreme rigidity when it comes to their policies and procedures, even when their tenants are living in discomfort.

Negative experience: DO NOT RENT HERE AVOID IT Update 2: we had health and safety issue with the front entrance cladding coming off and it injured us entry. We have mentioned to accora several times and it is never taken care of. There is a mold issue in bathroom due to ventilation issue as they never cleaned ducts in the unit and its never addressed past 3 months and later they sent a guy who painted instead of treating the mold first and now its coming back after 7 days. There is flooring wear and tear in unit and we asked them to address it and they say it’s excessive wear and tear and they will chargeback which is stupid. Ferguslea properties only wants money DO NOT RENT HERE Update 1 : Been more than 5yrs in this place and had some maintenance to do when ever we open work orders, the management just closes it without doing any work pretending its done. Called multiple times they keep telling we will follow up Good place when we rented in 2018 now management is negligent and careless. AVOID RENTING HERE UNLESS YOU WANT WASTE YOUR MONEY.

Negative experience: I am current resident of this building and I am really disappointed with the unavailability of Air Conditioner facility even when the temperature of the building is exceeding 30 degree Celsius. The AC is included in the monthly rent but they tuned off by their own wish. The control of AC is in Accora Hands. Please keep this in mind while taking decision for leasing the Apartment. Highly disappointed with Accora. Rent is high and promised services are also not provided.

Negative experience: I literally wanted to give zero stars not even one. My girlfriend lives at 90 woodridge with her cats and this week they turned on the heat and in her apartment even if you turn off thermostat the heat is on. We literally called the maintenance number like 6 times in past 4 days and they didn’t do anything. They asked us all the time that if thats an emergency and we replied that yes the apartment is literally 40 degrees right now and it is a huge emergency. But we’re still waiting for maintenance. Her cats were not able to breath properly. In the end i had to take cats to my friend’s place. I would suggest everyone not to live here. Worst maintenance, worst place to love. My girlfriend and i are now looking for some other place but not even near accora village for sureee.