LA Fitness

Fantastic experience: Jason Wilson was a huge help. Orientation was fantastic and took care of me!

Fantastic experience: My experience with Jayson was top notch. He is very welcoming and warm.

Negative experience: This place has gone downhill since Covid and it’s not been getting any better. Other better options are out there.

Fantastic experience: I wanted to thank Jayson Wilson for setting me up for an accessible 3 week plan during Christmas break. Unlike many other gyms he made working out available to me for this short time being home from school. Overall he was very understanding, kind and helped me out a lot!! Super grateful for this gym and the helpful staff.

Fantastic experience: Jason was really helpful to me to get setup here. Great service.

Fantastic experience: I joined LA Fitness at the end of May and started Personal Training the first week of June with Krystyna at Burlington Brant location. Krystyna is amazing!!! She helped me loose 30lbs in 6 motnhs! She is soo knowledgeable about all things fitness and helped me find what works for me and pushed me to be even better!

Fantastic experience: Jay is one of a kind Manager very kind and respectful he's an amazing person , Love the professionalism he brings to the Table

Fantastic experience: Thank you, Jay. Happy with your service and hospitality. Much appreciated!

Positive experience: Super friendly, great place and good equipment. Been a member for more than a year, both personal trainers- (first Kai and currently with Andrea) have been excellent coaches. Andrea is very intentional with my coaching, helping me achieve my fitness goals effectively and safely. She tailors my workouts and tracks my progress along the way. Glad to be with LA fitness!

Positive experience: The gym isn't bad, the machines are always in working order. And for the most part the pool and hottub are always open for use. My only complaint is the men's locker room. The showers could be scrubbed abit better and the floors could be mopped better. You can see where ever guy stands to use the urinals just saying.....

Fantastic experience: I love coming to this gym is, Rowya at front desk is very welcoming! 5 stars!

Positive experience: This is one of the gym's that has multiple options for people who want to get a variety of workouts. The gym has an ample number of cardio machines and weights. It offers recreational activities like a swimming pool, hot sauna, and a squash court. On regular days, the gym is a bit crowded in the evening (ps: you can still get idle machines) but looks free on the weekends.

Positive experience: Big gym with no 35 lbs plates and the Smith machines don't go all the way to the ground. Also parking isn't great usually have to park at the rear of the building

Fantastic experience: I’ve been going to this gym for around 9 months now and Cindy always has a smile on her face! She is a hard working individual that deserves recognition! She makes my day!

Negative experience: I went to the club tonight and had another issue with the 7-day VIP pass. The guy at the front desk claimed that the young lady who accompanied me had said she wasn’t sure about joining the club. He explained that their policy is to only give the 7-day pass to people who are committed to joining, and insisted that she would need to purchase a $20 day pass instead. This was frustrating, especially since she had never been to the club before.

Positive experience: Came in once as a guest, facility is great!! Signed a form and they asked for my cell phone number. They called me everyday, Friday, Saturday, Sunday and Monday 4 days straight. I picked up the phone Monday and the person on the other line was unprofessional. Don’t waste my time, I’ll call in if I need a membership.

Negative experience: I visited the club tonight and encountered another frustrating issue with the 7-day VIP pass. The guy at the front desk said that since the young lady who came with me said, "No, I don't know if I will join," their policy is to give the 7-day pass only to people who will join the club, no one else. He told us she needed to purchase a day pass for $20, even though she had never visited the club before in her life.

Fantastic experience: Great gym Jason Wilson was super helpful

Fantastic experience: This place is amazing highly recommend getting a membership here and the staff especially Jason was amazing

Fantastic experience: It was my first time here at the Burlington LA and it was nothing short of a great stay for me. The staff are friendly and helpful with navigating for first-comers, the facility is kept clean, and there’s a wide variety of equipment to use. I visited on Thanksgiving Day but surprisingly was not too busy. Hopefully I plan to come back more often!

Positive experience: One of the best membership deals they have where you can bring 2 guests with you anytime plus you can access any of their gyms in North America. Only issue is their long lines at the water fountain as some of them are under maintenance for an extended period of time. Also it would be great if they had a box or some sort of storage device to keep all the straps and other accessories near the pulley machine as people are always walking around to look for them as they could be anywhere on the floor. Finally an advice to hand out magnetic numbers to members so that they can reserve their spot on the machines or benches especially during the rush hour.

Negative experience: I’ve been a member at this location since 2021 and have never really been fully satisfied, however the gym met my needs in terms of equipment and weight selection. Frankly every time I leave this location I’m left with a sour taste in my mouth. Like I said I actually think the equipment selection is great lots of machines and benches, the only problem is there is no cap on membership so at any given time the gym might be absolutely packed. I could potentially deal with it if the gym wasn’t filled with young kids who seem to think they own the gym. Members typically come within your space, stand beside you waiting for you to finish instead of simply asking how many sets you have left. The gym etiquette displayed by 50% of members is absolutely pitiful, zero respect for lockers, personal space, or even just general friendliness. Don’t expect to get your workout finished in under an hour if you go after 5:00 on any given day, every machine especially the benches and free weights will be either scattered in various places around the gym or fully occupied. Despite all this I actually continue to renew my membership, however lately my experience has been even worse. Broken machines, water fountains, showers, saunas, sinks, and paper towel dispensers are found on a regular occurrence and usually take more than a a month to fix. Now on to the staff, which is actually my biggest concern overall. The front desk staff is almost always on their phones/talking to other employees. In fact often times there will be 4-5 staff members at the front desk chatting it up as if they’re at a social club with friends. You’ll get a half hearted “have a good workout” or “have a nice day” on the way out which realistically means nothing, but the fort is somewhat refreshing, that is compared to the rest of your daily experience. I saved the absolute worst part of this gym which is the cleaner that is there 95% of the time. He repeatedly vacuums equipment while you are using it, asking you to move your legs to get under the bench for example. Today I noticed he asked someone to get off the machine he was using in order to vacuum the padding as well as the entirety of the machine including the handles and foot rests. Not only is this an inconvenience but it’s just totally unnecessary, he comes well within your personal space including while you are in the process of lifting heavy weights! I have had to stop exercise in order to get out of his way in order to avoid injury! It’s gotten to the point where I have told him to please give me some space, but he has actually defied my requests and continued to clean around me almost as if to spite me. Very poor customer service from him specifically, if it were up to me I’d hire someone who is competent enough to respect the members of this gym and not specifically get in the way of me while I’m trying to exercise!

Fantastic experience: Amazing place, amazing staff. Especially Ari. She was very attentive and helpful!

Fantastic experience: This gym is fantastic! Ari has always been a true delight to interact with as her level of authentic care and competence is remarkable! She’s a real one!

Fantastic experience: Troy was really helpful getting me set up. Ask for him if you want a membership and great customer service!!

Fantastic experience: Super friendly staff and welcoming environment. Great facilities and accommodation. Shout out to Troy for getting me signed up!

Fantastic experience: Troy has been really helpful and professional here at this location. I would recommend him to anyone!

Fantastic experience: Love the gym. Very clean and well maintained. Really positive experience with Troy.

Fantastic experience: Troy is a great manager. I have been going to the gym for a couple of years now and I’ve seen him have great respect for his coworkers and customers.

Fantastic experience: Love this gym, the GM Troy is very helpful and friendly and is there to assist you with anything you need. Troy really makes a difference at this gym and its very obvious to see

Fantastic experience: Troy is the goat. The only reason as to why I got to Brant street. Go in and ask for him. 10/10 service and club.

Fantastic experience: Love this place! Troy was the best, super awesome.

Fantastic experience: Ari is very helpful and kind. I definitely recommend joining this gym. She'll take care of you!

Fantastic experience: Ari helped a lot and gave good tips. Ask for Ari next time you're here, she's a great trainer!

Fantastic experience: I have been to the states La and I recently moved to Canada. Ari is a great trainer and made me feel welcome. This gym it is clean and not too busy. Always a great place to workout and play basketball.

Negative experience: Im giving 1/5 if I had the choice I would give 0/5. I had very bad experience in this gym location in summer of 2024. I’ve been with goodlife for very long time and after I moved out the only gym close to my area was LA at this location so I decided why not…and honestly it took me 2 weeks to mentally recover and forget about what Kailey (apparently she’s a manager there) said to me. They need to fire her but I guess since she’s manager she has power but her attitude is not right she will destroy and continue being mean to more people if they don’t investigate. In my opinion please go choose different gym where the environment is kind warm and welcoming

Fantastic experience: This place is amazing and Jay is a really nice guy!

Fantastic experience: Visiting for just a day from Europe and they were super welcoming and helpful. Really nice big, clean gym. You can also get amazing protein shakes in the little stand inside. Highly recommend! A big thanks to Jake, hero!

Positive experience: Been in LA's all over the US and Canada. This is a pretty good one. Good assortment of free weights, machines, and cardio equipment. A little awkward on the building design, but I'm a little spoiled by my home gym. Overall a good one.

Fantastic experience: Friendly and attentive staff. Clean equipment that is well maintained. I’ve been coming here with my daughter and have had a great experience. There is a small women’s only gym which is well equipped.

Fantastic experience: Great location. Clean, not too crowded, and the staff members are super polite and knowledgeable.

Fantastic experience: Amazing place to workout with great staff, Mason was very welcoming and knowledgeable. Would give 6 stars if possible!

Negative experience: It’s incredible that this gym allows equipment to be broken for 9 months to a year or more & not address the situation.When speaking with the manager you get the sense that she’s incapable of addressing these concerns,or she does not care.So why are gym goers paying full price for broken equipment & terrible customer service? I would not recommend this location,not with the current manager at the helm. Ps please fix THE BROKEN EQUIPMENT !!!

Fantastic experience: Excellent welcoming and gym introductions by Mason and he’s fantastic we enjoyed the time and very sociable the environment is top class! We loved it

Negative experience: Personal training; I’m totally disappointed, it’s a scam to try to keep taking your money. Do not recommend, save your money and go elsewhere.

Fantastic experience: It was my first time joining a gym and I was contemplating even entering la fitness after having rough experiences at past gyms. I was pleasently greeted and assisted by the sales manager Mason who listened and assisted in any way he could and helped me start my fitness journey and I couldn't be happier. If I was to recommend any gym it will be la fitness!

Negative experience: Mens washroom has been smelling like urine for weeks now, shower area missing hooks and soap dispensers, Lockers with broken door. Place feels under maintained compared to the LA Fitness on Appleby

Fantastic experience: Great facility , very friendly staff , I recommend.

Fantastic experience: Been going to here for over 3 years now. A friendly gym with welcoming staff

Positive experience: Really solid LA, good area for a gym. Parking lot is small

Fantastic experience: Just leaving a quick review of my experience this evening with Mason at the Brant Street location He greeted me quickly and was very friendly, professional, and eager to assist. He listened to my situation and quickly tailored a solution that went above and beyond my expectations. I was heard, respected, and provided with terrific, efficient service with a smile and genuine enthusiasm. Thank you Mason for the great service!

Fantastic experience: I only had a guest membership, however when I was there all the staff and clients treated me with much respect and kindness. Thank you to Mason who arranged all of this because it really meant alot. Overall, the gym was exceptional and had equipment for every last muscle group including a pool and hotub which was sick. Amazing gym for athletes who need to train for their sport and for the regular person trying to better there health. Much love

Fantastic experience: Had a wonderful and smooth experience signing up, thanks to Jayson Wilson. Jayson explained the enquired info clearly and was super helpful. I felt welcomed and comfortable. Absolutely recommend this gym.

Fantastic experience: Best location I’ve been to, the staff are all super polite and helpful, the presentation and layout of the building is outstanding, eye catching and always kept neat and tidy, I highly recommend fitness trainer Ari, she is super helpful, knowledgeable, kind and accommodating and much more. I look forward to my next visit.

Fantastic experience: Mason set me friend and I up with an amazing deal! Also taught me how to dap up. Great guy!

Fantastic experience: Best gym-going experience you can have. I've been a member for 16months. Really friendly environment - very clean and well maintained, happy gym-goers. Overall an amazing community. The management creates a great atmosphere for the gym. In general all of the staff go above and beyond. Made a lot of wonderful friends. I can't say enough good things. Equipment is also always in good condition. Fixes are repaired quickly. Lots of space between equipment. Lots of open space for freedom of movement- doesnt feel crowded. Bathrooms are clean. I Highly recommend This LA Fitness if you're looking for good gym.

Negative experience: Management is not addressing the womans showers as they are always dirty. They don't clean inside the lockers. More than half the showers heads are not working. The 1 male clean They have walks around and doesn't even whip down any of the machines or equipment. I would not recommend coming here.

Fantastic experience: Amazing gym and staff! Ari especially helped me out with my personal training experience. If anyone is looking to level up their health, talk to Ari‼️

Fantastic experience: Jason was a great help in showing me the gym! He is always friendly and approachable with any questions.

Negative experience: Worst gym ever ! Literally sold me on a membership lying about a class they offer. Once I joined, I found out they don't offer it and when they did the instructor left for 2 months meanwhile the sales person said they'll be in " next week" . Had to cancel right after signing up paid all the fees for nothing. I hate this gym. Just looking to make money could care less about customer service or helping their members

Fantastic experience: Jayson helped me when It was my first time in La fitness, and just wanted to say exceptional service. He was kind, polite, and knowlegable of his work area. I felt welcomed and comfortable as my first time here. Props to La fitness for having someone like him. Ross,

Fantastic experience: Much respect to everyone at LA Fitness the #1 place for everything fitness! If you're thinking of checking out the gym you're in the right place. This is an easy 5 stars ×(((⭐⭐⭐⭐⭐)))×

Fantastic experience: Had an amazing workout today, and was helped out by a great manager Mason. He was super helpful in all of my gym going needs!

Fantastic experience: Great gym, great equipment, great vibes all around. Would highly recommend coming here! Such a great gym

Negative experience: I wish La fitness improve on their sauna, stick a note or anything please. Ladies go there and take lotions, oils, clothes inside the sauna. Its not a change room nor a place to moisturize or oil themselves before shower. Not all the smells are pleasant to all. We pay not to sit in a closed room full of smell to inhale different chemicals infused with heat.

Fantastic experience: Fantastic gym! Very clean and Mason, the manager at this location served us very well with a tour and membership plan. Would definitely recommend this one!!

Negative experience: L.A Fitness overall should really consider building Olympic sized pools. I’m sorry but 3 lanes is not sufficient for a whole club of people paying monthly memberships. 2 people sharing a lane and still many other people waiting a long time to have a turn for a swim leads to a very dissatisfying experience.

Fantastic experience: Great facility. Mason was really welcoming and took his time to show us the facility and answer all our questions.

Fantastic experience: Best Gym I’ve ever been to, great vibe, great employees, overall an amazing experience. Definitely recommending this gym to my friends

Fantastic experience: Ari S is an absolute legend who has helped me out time & time again with any and all questions and concerns regarding personal training as well as going above and beyond to ensure I am able to get my sessions booked in a timeframe that fits my schedule. 10/10 need more employees like her

Positive experience: Updated Feb 01- I had a fantastic experience at LA Fitness, thanks to the exceptional service provided by Manager “Mason”. He gave my wife and me a thorough tour, addressing all our queries with a friendly demeanor. The registration process was seamless, making us feel comfortable and excited to embark on our fitness journey with LA Fitness. Mason's professionalism and helpfulness greatly contributed to our positive experience. Feb 08 - recommendation to La Fitness sales team: When someone shows no interest in your package on the first day, it's better not to push. Unfortunately, ending the conversation abruptly, along with logging off the computer and looking away, left my wife and me with a negative impression, overshadowing the initial positivity we had about this gym. maintain a positive atmosphere and leave room for potential future interactions.

Fantastic experience: My fitness journey took a remarkable turn for the better when I started training with Kai at LA Fitness. From day one, Kai demonstrated an unparalleled level of dedication, expertise, and genuine care for my fitness goals. Kai's personalized approach to training sets him apart. He took the time to understand my strengths, weaknesses, and aspirations, crafting a tailored workout plan that pushed me to new limits while ensuring safety and proper form. His extensive knowledge of fitness and nutrition provided me with valuable insights that empowered me to make lasting lifestyle changes. What truly stands out about Kai is his unwavering support and encouragement. Even on the toughest days, he motivated me to keep pushing forward, reminding me of the progress I've made and the goals I'm striving to achieve. Beyond his professional competence, Kai is a pleasure to work with. His positive attitude, enthusiasm, and sense of humor make every session enjoyable and motivating. Thanks to Kai's guidance and expertise, I've achieved results beyond what I thought possible. I highly recommend Kai to anyone seeking a dedicated, knowledgeable, and inspiring personal trainer at LA Fitness. He's truly the best in the business!

Fantastic experience: Fantastic gym with so much on offer! Loads of machines, so I never have to wait, pool, squash courts, basketball court, awesome classes, etc. Nice big open space too, so I can do my own thing without sweating all over someone right next to me! The staff have been really helpful too whenever needed. Hugely recommend.

Fantastic experience: Best gym in Burlington by far! The staff is very friendly and made me feel like a member even when I was there on a week pass… 5 stars review 100%

Fantastic experience: LA fitness is always a great local gym. Very accommodating and flexible. Jaiden is wonderful to work with in member

Fantastic experience: This is a lovely gym. I love the staff, they are friendly and enjoy there jobs. The gym is a cool vibe.

Fantastic experience: Great Facility, great staff! Jaiden was an awesome help and got me setup quickly. Looking forward to coming back.

Fantastic experience: Great gym, friendly staff. The equipment is top-notch and well-maintained. The trainers are knowledgeable and always willing to help. The atmosphere is welcoming and motivating. Overall, it's a fantastic place to work out and achieve your fitness goals.

Fantastic experience: Great facility with kind, hard working employees. I would recommend this gym to anyone!

Fantastic experience: Went to LA Fitness yesterday with the family. What an awesome experience, so Welcoming! Thank you Mason. So many machines to select from, great atmosphere and very clean. Looking forward to going again.

Fantastic experience: Amazing gym. I have had many different gym memberships in the past, LA Fitness in Burlington is by far the best. The staff is great and the facility is clean. Great arrangement of equipment as well. Highly recommended. Be blessed.

Negative experience: Great gym great folks always someone on the floor willing to give a pointer or help ya out with some kind of knowledge. Love it. 5 stars from me.

Fantastic experience: I’ve had a GREAT personal training experience here, and I couldn't be happier with the results. I have to give a huge shout out to Ari, the fitness director. She’s been incredibly supportive and instrumental in guiding me through my fitness journey. I highly recommend asking for Ari with any PT inquires. I'm really grateful to have them as part of my fitness journey!

Fantastic experience: If you’re looking for a gym that has consistently well mannered staff, welcoming community of members and any gym equipment you need, LA fitness is the gym for you.

Fantastic experience: Best gym around! Clean facility, the pool is perfect, the sauna, the staff rock, great experience overall everytime. Never too busy because it's massive. Been to many other gyms and this one is tops. Can't reccomend enough.

Fantastic experience: Gym is always clean and well maintained. Staff are kind and Mason was especially helpful.

Fantastic experience: Great gym with amazing amenities and kind staff. If you are looking to join a gym, Mason is your guy!

Fantastic experience: Great space for a workout. The equipment and space is clean and well organized and they even have a dry sauna :) Shoutout to Troy Downton - thanks for helping me get sorted Troy!

Negative experience: Poorly maintained gym, I joined for personal training and was beyond disappointed, the trainers are not invested or interested in your progress, the manager was the only one that listened but unfortunately all his promises weren't fulfilled with the trainers I got paired with. The sessions are 25 minutes only which goes by fast, the process too is old school where a trainer keeps maintaining a hard copy fitness journal which you need to lug around to your training session. The machines are dirty. I am glad though my concerns were heard and cost was refunded but unfortunately my experience was really bad and I wouldn't recommend LA fitness.

Negative experience: Squash courts are poorly maintained despite multiple maintenance requests. Burnt out lights, dust bunnies and discarded chewing gum in the courts, no excuses for this. And the water fountain has been broken for over a year! Look at this 6’3” guy take a drink of water!

Fantastic experience: Ben made a great shake love the customer service.

Fantastic experience: I have been to many LA fitness locations in Toronto but with my work being in Hamilton I thought I'd try the Brant location. So far the experience is great. It quiet and not too packed. Ari is a great employee who seems open minded yet dedicated to an individuals goal. If you are looking for a personal trainer I would recommend her.

Negative experience: Pool very dark and cold. People blocking lanes to screw around for over hour. And not swimming just blocking. Staff don’t monitor swimming pool or care. When ask if they move over to share. They are very rude and aggressive.

Fantastic experience: I recently was exploring a new Gym and Mason - LA Fitness Manager was incredibly friendly and supportive with what I was looking for to meet my fitness goals. I highly recommend this LA Fitness location in Burlington. Clean, great staff and facility.

Negative experience: Canceled my membership and they’ve been harassing me over the phone at odd hours to renew. Got three separate phone calls on a Sunday, two of them after 8pm. Called back and just got some random guy who didn’t know what was going on. Very unprofessional. Think twice before giving these people access to your credit card information.

Fantastic experience: Mason is the man. Always hooks you up with the best deal and great gym. Been a member here 7 years now and don’t plan on going anywhere else.

Fantastic experience: Ari is an exceptional trainer! Her expertise and dedication have been invaluable in helping me achieve my fitness goals. I highly recommend her guidance and support to anyone looking to make positive changes in their health and fitness journey. Ask for her at the front desk and thank me later

Negative experience: TVs either don’t work or are static on all cardio gear, the soap dispensers don’t work in the men’s change room / they clearly water down the soap - they wash the floors in the change room during business hours : I slipped and bruised myself All things I’ve brought up to the staff who don’t seem to give a damn - go to Goodlife where they actually care about their jobs/facility Only reason I give one star is because I can’t give zero. One of the worst managed facilities I’ve ever seen.

Positive experience: Well maintained gym. Good facilities and there is a lot of equipment and you don't have to wait much. You also have group classes happening by a professional. If you're a member of the gym, you are free to attend. You have sauna, swimming pool, squash, Basket ball court, Cycling, women only areas and a small kiosk inside serving healthy shakes and food.

Positive experience: Great facility very clean, hours of operation are terrible should be 24 hours Monday- Thursday can’t even make it to the gym after work should definitely consider before signing up and staff is lovely minus the guy who cleans the place always rushing people out and is very rude about it