LA Fitness

Negative experience: The Zumba teacher Betty is extremely unprofessional!!!

Fantastic experience: There's no reason for not giving a five-star. Polite staff and clean gym

Positive experience: when i walk in, i am welcomed with big buff guys whom i hear screaming, rustling, and moaning everywhere. when i close my eyes i think im somewhere else, (ill let your imagination take care of the rest)

Negative experience: The gym is poorly maintained. They have a women’s area room where in the summer there is no AC and now there is no HEAT so you’re basically freezing. It’s been broken for almost a year at least. The change rooms and washroom are almost always dirty, smelly, often no toilet paper or paper towel. The floors are wet. A lot of the equipment go through phases of being out of order. There’s areas of torn carpet and it’s been like that for months. Overall a horribly maintained gym.

Negative experience: The stuff are careless for clients, this center clock has stopped a month ago , I have mentioned more than 3 times to front desk , but nobody care and change battery without saying I know it. Just wonder may I change it with my battery?

Fantastic experience: The best LA Fitness location I’ve been at, hands down. With a variety of similar machines (smith and cardio) and plentiful free weights, I never really have to wait, even during peak times. Equipment is in great shape and I always see staff cleaning throughout the day keeping it tidy. Nina and Evelyn are super friendly and helpful at the front at providing all membership options as well. Definitely my go to gym in Markham!

Negative experience: The gym is poorly maintained, with cleanliness being a persistent issue. The hot tub is often murky and cloudy, and their attempt to fix it with excessive chlorine only results in skin irritation. A major concern is the lack of inclusivity in how members are treated. The staff primarily speaks Mandarin, and if you are not part of that demographic, you may feel excluded or even overlooked in terms of customer service and support. Additionally, their personal training services can feel like a scam. Some trainers appear underqualified, holding only basic certifications, and their own physical fitness levels raise doubts about their ability to provide effective guidance.

Fantastic experience: Thanks to David! Appreciate the tour and help!

Negative experience: Most of the LA Fitness locations I have frequented around Toronto over the last 2 years are really pretty much hit and miss and they vary in cleanliness and upkeep week by week. It seems they cannot keep staff. This location is my primary location and generally it is adequate since there's usually enough equipment to satisfy plus enough classes to fulfill basic needs. Zumba and some cycle classes are busy but you end up having to float around to just find an instructor. As for cleanliness... well I ran into another member some weeks ago who swore that Markham was much cleaner than other. I didn't say much since my experience has been radically different. It can be very difficult to keep the mens locker room clean since some are a bit over indulgent. Its a gym not a private club but some are pretty scary with personal hygiene and taking liberties. But I have always found the toilets here to be pretty disgusting and clearly are cleaned infrequently. SEE THE PHOTO BUT BEWARE!! Pretty gross!! In general this location is adequate considering the price point. Very limited staff involvement other than hi and bye. If you can afford a better place then go for it but if you're in just a few times a month then this will suffice. But barely. If cleanliness is your thing then you may be very disappointed.

Negative experience: Be careful of the new management. When vacationing, they ask to put your membership on HOLD but still charge you training sessions. HIGHLY recommend NOT to get them. My trainer quit and the management did not get me a new trainer but still charged training fee sessions. Find another club that treats people like people.

Fantastic experience: Great gym! And very friendly staff!

Fantastic experience: Amazing gym with plenty of workout equipment. We used while visiting town and the staff were super friendly and helpful. I’d definitely recommend!

Fantastic experience: Great customer service! Evelyn was very welcoming

Positive experience: Not a bad location, but I have been coming here for over 2 years now and they still don’t seem to have an 80lb easy-bar barbell or a single easy-bar attachment. These are basic pieces of equipment found at most LA fitness locations.

Fantastic experience: Cleam facility amd great gym

Positive experience: It's so smaller than other LA fitness

Positive experience: A great gym to attend. Facility is amazing . Basketball court, sauna, pool and of course gym equipments. My only issue is weight can never be found. Everyday I come to this gym and have to go look for certain weights either somewhere in the gym or in the dance classes. Kind of annoying as at times I can’t work out because weights can’t be found. Otherwise like I said a great gym!

Fantastic experience: This location is great, very clean and the staff are amazing. Especially Evelyn who is so kind and caring during all interactions!

Fantastic experience: Great facility! Great front desk!

Negative experience: After reserving the 3-day trial at the gym, when I arrived at the gym at 8:30, they denied me entry due to the time and didn't offer any alternative. Over the phone, I was told that I could go until 9. It wasn't a pleasant experience entering the gym.

Negative experience: This gym is essentially just like the Markham community centre gyms but bigger and dirtier. They had paper towels but no sprays or anti-bacterial wipes for the equipment, which were all poorly maintained as well. Weights are all over the place, cable attachments nowhere to be found. There’s a million cardio machines and only like 4 squat racks. I went after work hours (peak time) and had to wait for everything, not sure how it would be in off hours.

Fantastic experience: Amazing gym! I love going to this place, staff is amazing, place is very clean, very inviting and open environment 10/10

Negative experience: ive been here for 6 months and im switing to fit4less. unhelpfull and condescending front desk workers. the air vents are covered to the brim in mold and debris. lastly the gym has 11 barbell machines and 11 barbells but 2 are held at the front even when not in use. fit4less doesent have this issue the front desk workers are polite and its air vents are clean and dont negitively effect my asthma

Negative experience: Now this club requires guests to clean the locker room by themselves. Guests are not allowed to wear swimsuits into the locker room, and must wear bath towels! You can't get the locker room wet, or you will be scolded by the caretaker!I feel serious racial discrimination here, and the caretaker can yell at guests, saying that the guests don't understand English!

Negative experience: The manager of this club doesn't know how to manage. He actually posted a notice in the women's locker room, asking customers to clean their own locker room. Stupid! Then fire the caretaker!Anyway, the caretaker is also spoiled! She treats customers very harshly! She often yells at customers! Anyway, the cleaning work has been done by the guests themselves!

Fantastic experience: Great place lots of machines, clean and have boxing bags

Fantastic experience: Massive gym with a lot of equipment. Some of the equipment does need to be repaired, though. Comes with an indoor basketball court and an indoor swimming pool. They offer training classes too. Check out their website for more information.

Negative experience: The gym was unorganized and the equipment was just scattered everywhere The sauna and jacuzzi were nasty and locker room smell like piss same with the bathrooms Terrible gym and dirty locker room and the jacuzzi had algae on the floor

Negative experience: The gym itself ok, but be careful with payments. They continue to charge even after membership cancelation.

Fantastic experience: Great facility! Lots of equipment and friendly staff. Would definitely recommend.

Negative experience: Can we please have some new equipment? The machines are getting old and it's really overdue. You can only fix them so much right? Seats are ripped. This is one of their busiest location... Why not make it flagship with the latest equipment? Please~~~

Fantastic experience: Owner was very nice and the gym is always kept extremely clean. Best gym in the area. Would recommend 10/10

Positive experience: Staff are really friendly and there is a wide range of equipment. But sometimes cleanliness can be a little bit of an issue. When the equipment does break it takes over a month to get repaired. As of June 2024 there is only 1 working pec deck and the other one has been broken since start of May. I also suggest adding new equipment as most of the machines seem old, given the rust. Other than that the gym staff is really friendly and the people are easy to interact with (everyone once in a blue moon you will meet that gym gooer that’s a complete nuisance). Just needs better maintenance or new equipment. Oh also the attachments for the cable machines disappear and then reappear every 3 months. So take advantage of the V bar while you can because it will disappear to Narnia eventually (haven’t seen the attachment in 2 months). This is more dependant on the actually gym gooers themselves but you will need to go on a adventure to find a pair of dumbbells. Anything from 5-35 pounds will be damn near impossible to find sometimes.

Positive experience: It's spacious. Love the variety of group fitness classes and yoga. Just try to shy away from the evening hours. That scent of sweat in the big hall was a little too intense.

Negative experience: I joined in this LA location since 2021, found so clean and fully equipped, but the swimming pool water is so dirty and unsafe, this is my third time found the water very dirty, for those who love to swim before entering the pool make sure water is clean, today Jun 01, 2024, I spoke with one of the receptionist (Ali) I explained everything to him and he promised, he will let the management team know. Hope this issue will be resolved soon.

Fantastic experience: Very nice gym. A wide variety of equipment. Great customer service...David was very helpful.

Negative experience: Hello, I would like to share this article with all those who like to come to this LA club so that they can choose their club with a better knowledge. They messed up my spirit and I won't come to this club again. I don't think you should come here anymore if you want to have a good day because it is not well managed.

Negative experience: Women’s workout area is a joke. In winter - no heater. In summer - no ac. It’s been like this since forever.

Fantastic experience: The gym is my favourite LA Fitness location even though it’s a little bit out-of-the-way for me. I always prefer to come here. Facilities are super clean. Gym is organized and has awesome staff. Evelyn at the front desk is always super helpful and friendly as well.

Negative experience: I received rude command from receptionist at the gym, enforcing a policy about full body coverage in women's areas. No prior notice or signage. Saturday manager is also unhelpful I enjoyed sauna, suddenly reception lady opened door, command with showy authority, she said that it is a La fitness club policy! you need to fully cover your body because kids are around in woman's change room! woman's change room, showroom and Sauna area are woman's private area. how am I supposed to cover my body fully in woman's change room, sauna and shower room? There was no placard to say " all woman must cover body fully in Sauna, showroom and changeroom" . I also never consent to sign that absurd policy even though the policy is existing. I will verify with Ontario Regulations regarding the policy on full body coverage in the women's change room, as mentioned by the Saturday receptionist.

Negative experience: The sales are kind of a piece of machine. Not even selling but ask if you would join or not. I came last december and took a 5 days free pass. But in the end, i didn't use one day, and i would give a try today to see if I am used to getting back to the gym again. They refuse any free pass to me and kick me out. Anyway, there's a lot better gym elsewhere with good service.

Negative experience: The air quality is so bad! Unfortunately, during peak hours, when the gym is bustling with activity, the air conditioning system seems inadequate, resulting in uncomfortably high temperatures and stagnant air. The atmosphere is heavy with the scent of sweat and humidity. This really affects the quality of workouts. It's challenging to stay motivated and focused when struggling to breathe comfortably in such conditions.

Negative experience: I complained about one machine that one side is higher up than the other so I have to do more reps on the short side, can u guys fix that it's 2 bolts u loosen adjust then tighten "yea I'll let my manager know" that was in January and now it's April and not fixed. the weights are sticky and dirty and been that way for the last few months, weights scattered and on any spot that it doesn't go, the leg press never has enough 45s near to max the machine, and lastly the gym had half the amount of Olympic bars to benches so u have to go find a bar for the bench press instead of one just being there and lastly there is enough dust on the ceiling vents that of u collected it all you could turn it into a 15lbs weight. (meaning that they don't change the air filter meaning if u have allergies that are seasonal even in winter u will be sneasing in this gym)

Negative experience: My recent encounter with LA Fitness Markham left me profoundly disappointed and disheartened by the conduct of their sales representative. Upon entering the facility, I was greeted by an individual who not only displayed a lack of professionalism but also exhibited behavior that bordered on bullying. The sales representative, immediately made me feel uncomfortable with his pushy demeanor. From the outset of our interaction, he exuded rudeness and a demanding attitude, showing little regard for courtesy or respect. His insistence on signing up for gym membership was not only off-putting but also disrespectful of my autonomy as a potential customer. Despite being well aware of the LA Fitness policy allowing free 3-day passes every six months, the sales representative callously disregarded this information. Even after more than ten months since my last visit to the gym, he insisted that "the gym hasn’t changed since you’ve last been here," displaying a careless attitude towards customer service and satisfaction. Furthermore, when I attempted to utilize the free pass provided by LA Fitness' website, I was met with resistance. The sales representative outright refused to allow me access to the gym, insisting that I purchase a day pass for over $20. This blatant disregard for company policy, coupled with his disrespectful demeanor, left me feeling utterly disrespected and devalued as a potential patron. The behavior exhibited by the sales representative at LA Fitness Markham is not an isolated incident. Several individuals within my circle of acquaintances have also expressed dissatisfaction with his aggressive sales tactics and lack of respect towards clients. It is deeply concerning that such behavior is tolerated within the establishment, as it fosters a toxic environment that is detrimental to both customers and staff alike. In conclusion, my experience at LA Fitness Markham was marred by the unprofessional and disrespectful conduct of its sales representative. The pushy and borderline bullying behavior exhibited by the individual in question not only tarnished my perception of the gym but also deterred me from ever considering patronizing it again. It is my hope that this review serves as a cautionary tale for others considering membership at LA Fitness Markham, and prompts the necessary action to address the issues of disrespect and mistreatment within the establishment.

Negative experience: Money hungry staff I went to this gym with the intent of using their 3-day trial. I tried this gym a year ago and their website states "Limit of one free pass per person every six months". It has been well over 6 months since my last trial. The sales rep said “Nothing had changed with the gym” and it was very busy today, so I had to either sign up for a membership or pay for a day pass. The gym was not busy as I checked it before I left. Rather than welcoming potential customers and fostering a positive experience, the sales rep's behaviour came across as confrontational and inflexible. It's disheartening to encounter such blatant disregard for customer satisfaction and shameless pursuit for money. It became painfully clear that this gym cares more about squeezing every last penny out of their customers than providing a welcoming and fair environment for individuals to explore their fitness options. Their sales tactics reeked of desperation and a complete lack of integrity.

Positive experience: Decent but limited weight training equipment variety. It does have a basketball court and volleyball on Wednesday which is really nice. The staff is also quite friendly

Negative experience: Been coming to this gym since it opened and over the years it has just gotten worse. It is severely over-crowded especially when there's classes (good luck finding parking), only time that's ok is weekends. It's very dirty, the machines are never wiped clean as it is expected that the members will clean before use which is never done. Most the machines are now old and rusty, you can literally see the dirt and grime on the cardio machines. Dumbbells are never racked or put in the proper order. There is a room for ladys only, however it's small and has no good weight machines, it is a decent room if you want to just do cardio/stretch though. Also the water filter is almost always orange or red. Lastly, the WiFi has NEVER worked, it's been YEARS and they don't care to fix it!

Fantastic experience: Awesome gym and staff. Super helpful when I did my drop in's and less money than Goodlife.

Fantastic experience: The gym staff were very friendly and professional. Evelyn did a great job showing me around. The gym was also very well maintained and had wide variety of machines.

Fantastic experience: Amazing gym! One of my favorites ! Staff was extremely helpful! Highly recommended

Fantastic experience: Solid place. They helped me out and did me a favour and enjoyed my stay and the workouts I had here. Thank you Franky John Kt

Negative experience: I have never encountered such a rude front desk attendant. On Sunday, February 4th, I approached the front desk with a question. Our routine involves participating in a cycling class every Sunday, starting at 9:15 am. Due to the popularity of the class and the limited number of bicycles available, LA Fitness General Manager, David, implemented a first-come-first-served sign-in rule to reserve a spot. Members are required to write their names on a signature list provided at the front desk before proceeding to select a bike position by placing a towel or water bottle on it. This procedure has been in place for over six months, and all regular attendees have agreed to and complied with these rules without objection. However, two weeks ago Sunday, the front desk attendant, Stephanie, unexpectedly added a lengthy paragraph next to the signature list, causing confusion among members. When I approached Stephanie to inquire about the added text, she responded unfriendly and from a distance, insisting that personal items could not be used to reserve a bike, a second alternative to the procedure Stephanie, who had only been working for about a month, seemed unaware of the previously agreed-upon rule by General Manager David. Without further explanation, I informed her that our names were already on the signature sheet, allowing us to use our personal belongings to reserve a spot on the bicycles. When I asked her about the origin of the added text, she admitted to writing it herself. I requested her to remove the misleading message and refrain from such actions in the future. However, Stephanie's unwilling attitude persisted, and she reluctantly tore off the message from the paper. When I expressed my dissatisfaction with her behavior, she retorted that she was not obliged to serve me as she was simply an employee. This response was unacceptable, and I demanded her name for the purpose of filing a complaint. Despite her refusal to disclose her name, I obtained it from the sales manager Frankie on duty. She has also an unfriendly attitude with her glaring. Upon further discussion with the sales manager Frankie, it was revealed that Stephanie was a part-time employee only working weekends. I expressed my concern about her lack of knowledge regarding the rules of the Sunday spinning class and her unauthorized addition of the paragraph. It was unacceptable for a part-time staff member to act beyond their authority without company permission. Stephanie's behaviour is not a good representation of LA fitness and I have never experienced a staff/employee of my tenure with this gym. I am extremely disappointed and upset that your company hired an individual like this. The fact that she rudely indicated that she is "serving" the gym as opposed to the clients of the gym is just so classless and reflects poorly on LA fitness.

Negative experience: I joined LA Fitness in Markham since December 2022 after being 6 years with GoodLife. Here's an honest review. Cons: 1. It's dirty, smelly and it's understaffed. Good Life was much cleaner. 2. It closes at 11PM and 8 PM on weekends. Good Life has 24/7 branches. 3. It has much less branches than GoodLife. 4. LA Fitness has really bad machines from Life Fitness that are almost 20 years old. My experience on ellipticals when you set them to level 20 every 10 minutes they crash for 2 seconds which cause you to fall down and they are dangerous. GoodLife has better machines in general. 5. La Fitness allows under age kids (11 yrs old) while on their website minimum age is 14. Nobody checks your ID. 6. They allow boxing in the studio (against their rules) one guy was knocked out last night and they closed down the gym at 10pm. They all have bad style and they're amateurs. It's dangerous. 7. Not enough equipment and very busy all the time. Since I've joined, had no chance of using the cable machines. 8. In total I gained much weight and added 10 pounds. My body looks like crap. Only good thing is the pool, which is not bad. Everything else pretty much is bad. Can't wait to join back to GoodLife.

Fantastic experience: Good gym. Good people. I recommend it forever. Wants to go first times they treat their guest properly. Today was my first day going and they treated me nice

Negative experience: ******* THIS GYM BUYS FAKE REVIEWS ************** do not believe the good reviews please FILTER THE REVIEWS AND YOU WILL SEE HOW POORLY THIS GYM IS RUN AND THE MANAGEMENT IS NON EXISTANT*********** I own a marketing agency and I know fake reviews when I see it. All of the people who left a 5 star review has either 1 review on their page or 2 and it was all posted on the same day!!! Be aware and do not come to this dirty unmaintained gym. They are buying reviews so the HQ won’t see how terrible the management here is.

Fantastic experience: I’ve been coming to this gym for a while now with my boyfriend. It is always a welcoming environment, majority of the members are so nice and Amina and Evelyn at front desk is amazing! Definitely a gym worth considering!!

Fantastic experience: I've been coming to this for years and I keep coming back. Very clean, very friendly, and has lots of amenities. Also has all the weights and machines that you need!

Fantastic experience: The staff are very nice and respectful especially beautiful Evelyn and Dave at the front desk. Overall equipments were decent as well.

Fantastic experience: Evelyn is the best honestly! I was confused and she helped me out with ease. It’s nice knowing there are people who actually like where they work. It shows. This location is honestly the best spot! Super clean and the staff are fun. Will be back soon

Negative experience: This location is extremely dirty and messy. The pool is disgusting. There are gums and used band aids everywhere. I get sick every time I use the pool or the shower area. There's a girl with green eyes that works as a front desk staff, extremely rude and disrespectful. When I raised my concerns, she asked me not to go to that location if I am unhappy. She was raising her voice on me in front of a huge line of people. She is always agitated and very aggressive. As I was talking, she would turn her head away, pretending I wasn't there. I have no idea why such a reputable gym would hire someone so unprofessional and unfriendly with so much attitude.

Fantastic experience: Signed up for my membership with Frankie. He’s really professional and explains everything in detail for me to understand the differences. Referred by my friends and will be bringing my friends and family in for memberships too! Thanks!

Positive experience: If anyone wants to get membership there make sure u find Frankie, he is the one to help; super nice guy. Their trainer Jason is very knowledgeable in making training programs and helping u reach ur goals.

Positive experience: I went to check out with the 3 day free pass, gym looks clean and well equipped; however, the sales representative was very rude. I probably consider to join the membership as it is conveniently located around my neighborhood. ***UPDATES*** I joined the membership and had the pleasure of working with their manager David, he was very friendly and incredibly knowledgeable. He took the time to understand my fitness goals and preferences, offering a fantastic deal without any pressure tactics, which perfectly suited my needs and made me feel confidence in my decision to sign up.

Fantastic experience: This gym is very friendly and their staff are very helpful in terms of customer service. Great reception and great care of their gym equipment.

Fantastic experience: This gym has some of the best equipment I’ve seen in Toronto, to add, the staff are very professional and friendly! Highly recommend!!

Fantastic experience: LA Fitness Markham is a wonderful location especially with amazing instructor like Betty. I really enjoy her Zumba and Body Works class. She is very professional, caring, respectful and easy going. LA fitness is very lucky to have this amazing instructor. Keep your good work and enthusiasm Betty!. I am so grateful of your dedication.

Fantastic experience: Great Facility. Great staff. Always doing their best to help wherever they can. You won’t find another LA Fitness with staff that cares as much as these people.

Fantastic experience: They are the best staff here at, they have a great facility especially the front desk they are amazing and there are so welcoming, they helped me out so much. Thank you to the staff.

Fantastic experience: I'm not a fan of any fitness classes until I started to join Betty's Zumba Classes and Body Works. Guaooo she is so amazing, energetic and truly professional . I dont miss any single classes of her because it is so addictive the way she transmit her full energy, motivation and most importantly fun & friendship environment. Thank you Betty !

Fantastic experience: LA Fitness is a good and convenient place to work out at. They have different facilities and class schedules that you can choose from, and they also provide several outstanding professional Zumba instructors (specifically, Zumba instructor Betty). She is one of the most amazing, respectful, thoughtful, professional, and fun instructors I have had. She brings us a lot of happiness, and I always have a so much fun in her class. Thank you, Betty. We are so lucky to have you at this LA Fitness location!

Fantastic experience: I am giving this gym a 5 star rating mostly due to the outstanding job Betty the instructor has done and continue to do. She’s one of the most professional, loved, respectful/ respected, popular, fun, experienced, caring instructor at this gym. I have been a member at this gym since the first day it opened in 2014. Her classes especially her Zumba and her body works classes are the most popular among the members. The number of attendees at her classes reflects her popularity. She’s an amazing instructor. LA fitness and us members are lucky to have her. Thank you Betty for everything you do to keep us looking forward to your next class. We love you! Jan ❤️

Fantastic experience: LA FITNESS is a good place to start to do your workout. This location has all the facilities and classes scheduled at our convenience choyce. Betty's Classes have clawed but it is handling it. She is very Professional and Knowledgeable Instructor. I love her style and felt motivated by her positive attitude, lots of energy, funny, and sharing happiness with all of us. It was such a great time!!!! Love you and Thanks Betty

Fantastic experience: Enjoying working out at LA Fitness Markham, great facility with excellent exercise equipments. It has all kinds of class scheduled through out the day to accommodate people’s different needs and schedules. I myself is a Zumba-maniac and particularly enjoyed instructor Betty’s Zumba class. The class is full of energy and she got great mix of songs/dances. Love Betty, love LA Fitness Markham.

Negative experience: I went into the gym with their 3-day guest pass, and got passed on to one of the sales representatives (I didn't catch his name cause he didn't bother introducing himself, but all I remember is he had a tattoo on his leg). He asked me a few questions, and was trying to hard sell me on a membership without letting me try out the gym first. I said I'm not ready to sign up for a membership without trying out the gym first, but he continued to refuse and had a poor attitude overall. Then he said I can purchase a day pass if I wanted to, and at that point I left because of his terrible attitude and attempts to hard sell especially without honouring their promotion online... Talk about false advertising! It's disheartening when a business fails to uphold its promises, especially when those promises are used as bait to attract new customers. I strongly advise anyone considering this gym to think twice before investing their time and money. If they can't even fulfill a simple 3-day guest pass, it raises serious questions about the reliability and trustworthiness of their services. Save yourself the frustration and look elsewhere for a fitness facility that values its customers and stands by its advertised offers. I ended up going to the local YMCA instead for the day to try them out, and they had great customer service. I signed up for a membership at the YMCA same day.

Negative experience: I was overcharged around 80 dollars as I was cancelled my previous membership and opened a new one, but they still charge me the previous membership for two months and charge me the new membership at the same time. I will never go to this place again.

Negative experience: I feel it is necessary to disclose a personal nightmare I experienced at this gym. On the morning of the 11th, I arrived at the gym's main hall according to the class schedule, where a Zumba class was in session. Due to the large number of people in the class, I walked around the side of the room to the front, placed my two water bottles down, and began preparing to join the dance. Unexpectedly, the instructor, Betty, suddenly shouted at me and commanded me to leave with the word “get out” in front of nearly 60-70 members . I explained that I intended to dance here, but Betty ignored my explanation and once again ordered me to “ get out” . She repeated this three times, each time with an even louder voice. This was possibly the most intense encounter with verbal violence I have ever experienced, especially in Canada, a country known for its mutual tolerance and warmth. Particularly in such a well-known large fitness club, as a paying member, I felt deeply insulted, violated, and harmed, but for the sake of the other students, I had no choice but to leave on my own. After the class, I found Betty and asked her to explain why all of this had happened. She remained silent, looking at me with disdain. I continued, saying, "I have been a student in your Zumba class for many years, but she told me 'I don't care.' I believe that as a teacher at La Fitness, there should be a basic level of workplace training. Especially in a fitness club where everyone is a paying member, we come here to exercise and enjoy ourselves. As a teacher at La Fitness, for whatever reason, one should not, cannot, and must not use such impolite and uncivilized verbal violence against members. If a member has made a mistake, as a teacher, it is possible to communicate with them after class or inform them in a calm and polite manner about what happened. However, losing control and unleashing terror and insulting verbal violence against a student should never be an option. I have reported this situation to the La Fitness headquarters, and I hope the club can provide a satisfactory resolution. Without a resolution, I will not, and do not want to, step into such a classroom again. This is a loss for my membership and fees, and having a teacher who lacks rationality, respect, and courtesy and can potentially lose control at any time is a threat to every member. Who knows when this teacher might lose control and erupt again? I will continue to pursue this matter in order to address the harm I have experienced, and I am also considering utilizing legal means to protect my personal rights.

Fantastic experience: This gym is really conveniently located near my residence and has everything I need for my workout (mostly free weights and cardio). I’ve never found it overly crowded, and there is a pretty good mix of ages of people working out so it’s not intimidating. I particularly like the fact they have a ladies workout room, I wish it had heavier weights there too, but it’s a small point. I never got a chance to try classes or the pool, but I like the fact it’s there.

Positive experience: My experience at the LA Fitness location was overall positive, but it's important to note that this particular branch tends to be quite busy. If you enjoy a bustling gym atmosphere, you'll likely appreciate the energy here. The facilities at this LA Fitness are impressive, with a wide range of equipment to accommodate various workout routines. Despite the crowds, I found it relatively easy to access the machines and weights I needed. The gym offers a variety of classes, and I enjoyed trying out a few, but it's advisable to arrive early to secure your spot as the class schedule fills up quickly. One aspect that stood out was the dedicated and friendly staff who do their best to keep the gym clean and organized despite the constant flow of visitors. They are quick to assist with any inquiries or issues you may have. The busy environment can be motivating for some, but it might be a drawback if you prefer a quieter workout. If you plan to visit during peak hours, it's a good idea to adjust your schedule accordingly or be prepared for potential wait times. Overall, this LA Fitness location offers a wide range of amenities and equipment, but the crowd factor is something to consider when planning your visits.

Positive experience: It's an OK gym, it's poorly managed but has lots of equipment. My friends and I still go despite not having a membership anymore. Front desk barely checks badges so you can easily walk pass. Staff is too busy watching or making TikToks and management is mostly absent after 5pm, so enjoy! Half the gym isn't on memberships, it's a running joke between us . Have fun and save money folks!

Positive experience: This location is one of the good locations. Very clean and organized with new facilities. The locker rooms and locker are nice and clean. The washroom is always clean with the filed soap boxes. All facilities are in one floor and you don’t need good to second floor. The sauna and jacuzzi are clean and quiet. The pool is good enough to use. I overall happy with this location and recommend.

Fantastic experience: LA Fitness has truly become my fitness haven. The gym's extensive range of high-quality equipment, coupled with its clean and spacious layout, has made every workout enjoyable. The diverse selection of group classes adds a fun and social aspect to my routine. The staff is not only friendly but also helpful, creating a welcoming atmosphere. From cleanliness to class variety, LA Fitness ticks all the boxes for a top-notch gym experience. Highly recommend for anyone serious about their fitness journey!

Fantastic experience: “I recently visited this location and had a fantastic experience. This gym is a hidden gem - it’s never too crowded, and the staff are incredibly friendly. They have a wide variety of machines to use, which is great for mixing up your workouts. I was impressed by how clean and well-maintained the facility is. What stood out to me the most was the friendly atmosphere created by the members of this location. Even during my late-night workouts, I felt motivated by the positive energy around me. I’ll definitely be returning to this gym in the future. Well done, LA Fitness!”

Negative experience: Worst place to work out. I instantly regretted after getting a membership here. I tried working out 6 am in the morning as well as 9 pm at night, but this place is always packed! I had to wait for the equipment for 5 mins after every exercise. I'm glad cancelled my membership within the first month!!

Negative experience: The pool is closed often because of maintenance or because it is not working. There is no scheduled maintenance so that users would know ahead, two out of five times I go to the pool is unavailable. This system is not organized at all. Most gyms I have gone to either have scheduled maintenance or the maintain after pool hours are over. This has happened at least 10 times the past few months.

Negative experience: Probably the dirtiest of all LA gyms in the GTA. Members have no respect for your personal space and belongings. There is no organization for class sign ups, and people will move your things and take your place. Instructors and trainers will allow it.

Fantastic experience: One of the best gym in Markham, very friendly staff and very clean. A worker name Brendon was very helpful getting my account set up.

Fantastic experience: Visited LA Fitness Markham today for the first time. The gym exceeded my expectations with their exceptional service and facilities. I want to give a special shoutout to Evelyn and Nina for their outstanding customer service. These two individuals truly went the extra mile to make my gym sessions enjoyable and productive. They were always available to answer my questions, offer guidance on workouts, and create a welcoming atmosphere. Their friendly and helpful demeanor made a significant difference in my overall experience. If you’re looking for a gym that not only provides excellent facilities but also exceptional customer service, I highly recommend LA Fitness Markham.

Fantastic experience: Overall had a great experience at the gym!!!! The staff were friendly and very helpful showing me around and the equipment is clean and organized.

Positive experience: Amazing staff. They help bring to your attention the three day guest pass which I find very nice to try out new equipment and enjoy the new vibe at Là Fitness

Fantastic experience: The Asian manager is very welcoming! Accommodating my needs and taking the time to help me out if I ever need something/anything at the facility.

Fantastic experience: My friends convinced me to come to this gym and I’ve had a great experience! The gym is always clean and everyone’s been friendly and helpful!

Negative experience: When you first talk to the sales team about personal training they tell you it’s $60 per section and no difference from goodlife but which turns out they only have 30 mins per section after you started the training. And by the time I’m about to finish the sections, my trainer took vacation then nobody would take the class, even you call every week for about 3 months they will wait until your section expires then tell you we haven’t heard anything from you and it’s not our fault.

Positive experience: This is overall just a mediocre gym. I got the 3-day free trial. I came to those three days in a row and three things caught my eye in a bad way: the water filter was never changed, the weights are never reracked and the lack of cable accessories. On my first day, the water filter for the fountain was at the yellow level and that’s ok. But on the next two days, it stayed at the red level. I don’t know about you but I think a water fountain should remain clean. For the weights, the dumbbells are everywhere but where they are supposed to be. Finding the weights you need for your workout just turn into a scavenger hunt. The staff don’t take the time to put everything back after closing, which was obvious when I saw the same dumbbells lying at the same spot i saw them the day before. Finally for the cable accessories: there are little to none. I saw that most people just bring their own which is kind of a bummer. Must be pretty ghetto because I think it’s just the people stealing them. The next few things are just stuff you can expect from this gym, they’re not bad things. This gym only offers squat bars and hexagone plates. Not to mention that there is not much space to deadlift, so this is not the place to power lift (deadlifted in the private training area so not sure if it counts). Even if I criticized the place at first, it’s still well equipped machine-wise. You can find basically everything you need and it had a large variety. All in all, this is a gym i would go to if you prefer to just use machines, if you’re a free weights enjoyer, maybe not the best of places. It’s still a pretty big gym so lots of people can come here.

Negative experience: The gym was always crowded, and the weights were never on the racks where they are supposed to be. Sometimes you have to wait for more than 15 mins to use the bench. Equipments lack maintenance and lots of them are broken and/or leather cracked. Comparing to the smooth registration process, cancellation can only be done 9-5 “when the manager is here”, or “it takes a month if send by email, cause it has to go to our head office in California”. The front desk was mocking at me when I expressed my frustration. “You can always call during 9-5, who doesn’t have a lunch break? It’s against the law.”, “Oh I’m not the one making those policies”, “You started this cause you were giving an attitude”. Guess she took it too personal LOL. Try to avoid LA Fitness, they don’t really care about their customers. All they care is making money.

Negative experience: The time is 10:34 Pm, it says they close at 11pm. I tried to open the door at 1030, they were all locked. I can see people still working out so I knocked on the door. They told me from the counter their closed. I said its 1030, they still wouldn’t open it. I finish work around 7-9, does that mean if I finish work late I can’t go to the gym. So at what time exactly does the gym close!!!?? Because clearly your hours posted are false!!!!! I came here for nothing. I had 30 minutes to use. I am so annoyed. I renewed my membership yesterday, maybe I made a mistake.

Positive experience: Working out on a 7 day VIP pass, set up by a friend that's a full member. Lots of equipment at this location, gym with heavy bags, sauna, pool, roomy showers and all the regular stuff. AM hasn't been busy at all. Nice atmosphere. Friendly staff.

Fantastic experience: My friends brought me to LA Fitness for the first time as their guest when I was visiting Toronto years ago, I absolutely loved this gym company and last week as I was visiting Toronto again, one of the amazing staff members Jess was able to get me a temporary workout pass for the gym while I was in town and I'm VERY happy & grateful about that. Thank you once again Jess for everything! P.S hopefully the company will think about opening up some locations in Ottawa as I live there. Cheers!

Negative experience: Worst front desk service. The guy sit there like a boss and keeps asking my bar code. I go to all la fitness with my phone number. All gym accept it and never ask bar code. He doesn’t know how to input phone number to check in. So he just let me in without check anything. With bad attitude

Fantastic experience: I have recently sign up for LA fitness. I’m new to Canada, I tried a few fitness center near my area and the reasons why I have decided to choose LA fitness are they have a variety equipments, spacious atmosphere and friendly staff. Special thanks to Frankie he guide me through all the process and answered all my inquiries. Keep up the good work

Positive experience: Nice facility and the classes are great.