
Information about LA Fitness
Opening hours
- sunday: 8h-16h
- monday: 8h-18h
- tuesday: 5h-23h
- wednesday: 5h-23h
- thursday: 5h-23h
- friday: 5h-22h
- saturday: 8h-20h
Our comment from FitFit Canada about LA Fitness:
LA Fitness in Toronto is a premier fitness destination that offers a welcoming atmosphere, state-of-the-art facilities, and a strong sense of community among its members. Visitors have praised the gym for its clean and well-maintained equipment, making it a favorite choice for fitness enthusiasts of all levels. The gym features a variety of amenities including a basketball court, swimming pool, and a women-only fitness room, catering to diverse workout preferences.
Many users commend the friendly and helpful staff, particularly highlighting individuals like Jordan and Momo for their exceptional customer service. The group fitness classes, such as Zumba and cycling, have also received positive feedback for their energy and engagement.
While the gym has many strengths, some users have noted issues with cleanliness in certain areas, particularly regarding the locker rooms and pool facilities. Additionally, concerns about overcrowding during peak hours have been raised, which can impact the overall experience.
Overall, LA Fitness is highly recommended for its excellent facilities and supportive staff, making it a great place to pursue your fitness goals.Services, Machines and Guided Classes
LA Fitness: Opinions
Fantastic experience: I had such a great time at this gym while visiting the area. This is the best gym there is, trust me - I had initially tried out several others. Don’t waste your time, come here first!
We are happy to hear you had a positive experience. Thanks for sharing! - LA Fitness
Fantastic experience: Momo was a fabulous manager and very helpful on our first day . What a fabulous gym !!! Thank you
Thank you for the review! We value your input and appreciate you taking the time to let us know about your experience.
Positive experience: Decent gym but terrible bball court once again Slippery and dusty Kids klub and hiit are like gone now?
Hi , thank you for taking the time to review us! We appreciate your feedback and hope to exceed your expectations next time. – LA Fitness
Fantastic experience: Amazing facility! All the machines and equipment you need! Highly recommend this gym to anyone!
Thank you for the great review! – LA Fitness
Fantastic experience: The Best La Fitness branch in Toronto The only downside is the parking time limit which is 2 hours , and should be changed to 3 hours
Hi , we are so happy to hear you had a positive experience at LA Fitness. Thank you for your feedback!
Negative experience: They initially offered to waive the annual fee, but after one year, they reduced my credit limit, claiming it was part of the contract. When I attempted to cancel, they informed me that no refund would be provided.They even did not inform me before reducing my annual payment.
Fantastic experience: Great gym for an affordable price. I got the Black Friday deal my membership is $35/month and annual fee of $60. I have access to everything, parking is free for 2 hours, and front desk is always welcoming and helpful with any and all questions.
Hi, thank you for your review of LA Fitness. We are happy to hear your experience was positive!
Fantastic experience: I love the energy of the group fitness classes. Staff/Management (Momo in particular) has also been really helpful and friendly. One of the best gym services I've ever seen. Zumba classes on Saturdays and Sundays mornings are my favorite (Vicky W. and Kay M.). I also tried cycling with John Kim K and enjoyed the energy of the class (and I usually don't like cycling, so that says a lot!).
We are happy to hear you had a positive experience. Thanks for sharing! - LA Fitness
Fantastic experience: All factors of satisfaction are well presented there. Staff are so kind, responsible, warm and professional. Atmosphere, music and cleanness beside of the amazing vibe of trainers make this gym a relief of daily tasks pressure.
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Fantastic experience: Charlie was very helpful in answering all my questions about memberships!
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Fantastic experience: Very great staff. Front desk was amazing and very helpful. Gym has all type of machines and equipment. Very much recommend to anyone coming to North York Area.
Hi , thank you for your review of LA Fitness. We are happy to hear your experience was positive!
Negative experience: been with LA fitness for more than 5 yrs.. i ahve been going with different LA fitness gym and i had no problem what so ever.this is the only place where it ask's me for my son's ID.. i have a membership free with 1 guest. very dissapointing...
Fantastic experience: Great gym and staff with a new facility, Jordan was great!
Hi, thanks for the awesome review! – LA Fitness
Fantastic experience: Jordan is open and honest. Provided great service and great options for membership
Hi, thanks for the positive review! – LA Fitness
Fantastic experience: Wonderful facility. Has everything I need. Kevin was very helpful and all the staff were great.
We are happy to hear you had a positive experience. Thanks for sharing! - LA Fitness
Fantastic experience: I was on a weeks break from the UK, I found all the staff extremely helpful, the gym was clean and well equipped with none of the machines out of order. The ladies changing facilities were spotless. I could not recommend this gym more.
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Fantastic experience: Clean, modern equipment and love the women only exercise room!
Hi , we are happy to hear you had a positive experience at LA Fitness! We value your input and appreciate you taking the time to leave us a 5-star review!
Positive experience: The worst ever parking regulations in Young - Sheperd Branch in Toronto. No client care let alone satisfaction! Especially the building control parking crew at 7 to 9pm shift. Further am wondering why there is no boxing room/ bag … like other branches while there are lots of unused spots and salon there.
Fantastic experience: Group fitness classes are a lot of fun. The membership is a great deal
Hi , thanks for the positive review! – LA Fitness
Fantastic experience: The staff here are great especially Jordan he helped me out a lot. The gym was great and I had a great experience
Thank you for the review! We value your input and appreciate you taking the time to let us know about your experience.
Fantastic experience: Great gym, kind front staff
Thanks for the positive feedback, Farnam!
Fantastic experience: Beautiful gym, great staff and good facility.
Hi , thanks for the positive review! – LA Fitness
Negative experience: The Gym is great and is at a very accessible location. The reason im giving 1 star is because they messed up my membership and tried to charge me for their staff mistake. I had a family plan with them and when I was going to go on a trip, I called them to freeze my membership, I did get the email for it as well. The member on my plan was moving out of the city so he called to cancel his membership and clearly I called again to make sure that his part of membership was cancelled. but after a few days I got an email that mine was cancelled too ( after having an email for paused membership) after coming back to toronto, when I went to talk to them about the membership, the lady at the reception said I will have to pay the annual membership again and get a new membership. This was clearly their staff’s mistake and they tried to charge me again for their annual membership ( i joined just 2 months before) and said that they would pro rate it. Unfortunately I didn’t continue with them
Negative experience: Cancelled membership. LACK OF CLEANLINESS!!! Even in the morning, bathrooms, sink areas, toilet - not clean. Were they not cleaned at night? Equipment has months of dust collected under it. Pool deck has green algae growing on the tiles. LOUD music blasting from the Aerobics room or bike rooms AND the main gym area AT THE SAME TIME! Too loud even with ear-pods in. Who’s in charge of this place? Wake up!
Fantastic experience: I highly recommend Coach Ahmad at LA Fitness. It has been approximately three months since I began my personal training sessions with him at the Young and Shepherd intersection, and I am thoroughly pleased with the experience. Before sharing more details of my experience with my personal trainer, Ahmad, I would like to express my gratitude to two individuals. Initially, I want to thank Peyman, who assessed my physical condition with great care before I decided to hire a personal trainer. His thoughtful evaluation led me to Ahmad, who has proven to be an exceptional coach. I would also like to acknowledge Omid, another trainer at the gym, who has consistently provided me with professional guidance when I needed immediate assistance and couldn’t reach Ahmad. Ahmad has shown unwavering commitment, extensive knowledge, and meticulous attention to detail in our training sessions. Over these past few months, I have made significant progress toward my fitness goals, including a weight loss of around 22 pounds and a noticeable increase in both strength and endurance. Ahmad creates tailored workout plans that specifically address my needs, and he has a keen understanding of my physical strengths and weaknesses. This level of attention has allowed me to experience steady improvements in my performance. In my opinion, Ahmad's professional approach and positive interaction set him apart from other trainers I have encountered. His support and encouragement have not only enhanced my motivation but also instilled a sense of confidence in my abilities. I strongly recommend anyone looking to seriously pursue bodybuilding or improve their fitness to consider hiring a trainer, particularly under Ahmad’s guidance. You will not be disappointed.
Hi , thank you for your review of LA Fitness. We are happy to hear your experience was positive!
Fantastic experience: Been going here for two years now. And can tell you I go here almost all the time . It's also the only Gym I've consistently visited because of their welcoming atmosphere. Made a ton of friends wanting to make a healthy lifestyle and change. Also very clean, parking is free for 2 hrs , showers always clean and a plus. If you ever need anything the service desk will help you 99 percent of the time with anything.
Thank you for the great review – LA Fitness
Fantastic experience: Absolutely fantastic gym, The staff are incredibly kind and friendly. The members are all respectful and welcoming, If you like to workout in peace this is the gym.
Thanks for the positive feedback!
Positive experience: Very good gym.. But too crowded in evening after 5:00 pm. Morning time is best, as crowd is less..
Positive experience: There are only two working ropes for the whole gym, and thousands of people use this place every day. a rope on Amazon is just $15. how hard is it to get an extra one or two?
Fantastic experience: This is a great gym! I’ve recently moved to Canada and was looking for a new gym in the neighbourhood when I found LA fitness. During my visit, all the staff at the gym were very helpful and Jordan the sales staff who helped me was very friendly and professional. He walked me around the gym and showed all the amenities. Very satisfied with my visit. I’m looking forward to starting my fitness journey here!
Thank you, for your 5- star review! – LA Fitness
Fantastic experience: Great Gym with decent staff
We are happy to hear you had a positive experience. Thanks for sharing! - LA Fitness
Fantastic experience: Great gym. Staff is great, Jordan was very kind and helpful. Would recommend this gym to everyone!
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Fantastic experience: Great location, the front desk staff were super helpful and nice! Jordan helped me set up my pass and even showed me a few machines that i could use
Thank you for the great review! – LA Fitness
Fantastic experience: Great team , friendly service , met new people Charlie and manager Kim helped me out. Gym looks really nice overall better then goodlife.
Thank you for the review! We value your input and appreciate you taking the time to let us know about your experience.
Fantastic experience: Great team, friendly service. Met new people Charlie and manager Kim helped me out tdy. +rep
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Fantastic experience: The best gym I have ever been to, insane equipments, cheerful staff, great atmosphere, highly recommended.
Hi ! Thanks for the positive review!!
Fantastic experience: I work out at LA Fitness locations at Yonge/Sheppard and Don Mills/York Mills in Toronto, Markham, and Aurora. They are all relatively well equipped, organized, and clean, and the front desk staff are friendly. The Yonge/Sheppard location is my favorite, but they all fulfill my needs and expectations.
Hi , thanks for the positive review! – LA Fitness
Fantastic experience: I came for a trial of the gym, Jordan Schepers was an awesome tour guide. He answered all my questions concisely and had a very welcoming personality. Give him a promotion.
Hi, thank you for your review of LA Fitness. We are happy to hear your experience was positive!
Fantastic experience: I would like to express my utmost satisfaction with this facility, particularly with Jordan. His exceptional sales skills and outstanding customer service were key factors in our decision to choose LA Fitness over the competition. LA Fitness is fortunate to have him on the team.
We are happy to hear you had a positive experience. Thanks for sharing! - LA Fitness
Fantastic experience: I’ve been going to LA Fitness for a while now, and I have to say, it’s been a great experience. The gym is always clean and well-maintained, and it never feels too crowded, even during peak hours. I appreciate the spacious layout, which allows me to work out comfortably. One of the standout aspects for me has been the supportive staff. Jordan, in particular, has been extremely helpful. He’s always there to offer guidance and makes sure we feel supported during our workouts. His positive attitude and knowledge really make a difference. Overall, LA Fitness offers a great environment for anyone looking for a clean, spacious, and well-managed gym. Highly recommend!
Hi , we are happy to hear you had a positive experience at LA Fitness! We value your input and appreciate you taking the time to leave us a 5-star review!
Fantastic experience: Thank you, LA Fitness, for providing such a welcoming atmosphere and excellent facilities that support my fitness journey!
Hi , we are happy to hear you had a positive experience at LA Fitness! We value your input and appreciate you taking the time to leave us a 5-star review!
Positive experience: Good place but it's too crowded all the time... Impossible to find weights many times or empty machines.
Fantastic experience: Even after moving to downtown, I still come to this gym,,this is just awesome place to workout…
Thanks for the positive feedback!
Fantastic experience: I have been going here with my personal trainer, Ahmad Aliverdi, and it has been a very good experience. His diet and workout plans have made a huge difference. He has a very strong passion for health and fitness and it makes each session more enjoyable. He has helped me change my lifestyle. I really appreciate you, dear Ahmad. Thanks to Omid Amin for his good management and supporting clients.
Thank you for the great review! – LA Fitness
Positive experience: We need a punching bag in the stretch room. All other branches have one. And another row machine. There's currently one and there's always a line up for it. Otherwise, it's dope
Hi , thank you for taking the time to review us! We appreciate your feedback and hope to exceed your expectations next time. – LA Fitness
Negative experience: I think the management at this gym targets people from some communities. I’ve been at this gym multiple times and I always see people training together, some people might be more knowledgeable than others, but they seem to always have an issue if the people in question speak Spanish. The funny thing is that they dont have same treatment to Persian people which seems to be the same race as the some of the management, or to white people. LA fitness should question the staff they hire and how they behave around the members, who are the people paying for their staff’ salary. I don’t see this happening at other gyms like the don mills or Mississauga, and I def do not see this at GoodLife, fit for less or planet fitness.
Positive experience: It’s a pretty decent club. I’ve been going there for about 3 years and never had a serious issue.
Hi , thank you for taking the time to review us! We appreciate your feedback and hope to exceed your expectations next time. – LA Fitness
Negative experience: I am writing this review as to speak up about some dishonest and inappropriate actions of the manager assistant.I wouldn’t name their names out of respect I have for others at this gym. This gym is the cleanest of its kind, amazing people and the staff are truly so kind and I go here all the times But I will have to write this review about the personal trainer heads as they are constantly scamming people and especially girls through deliberate flirtation, sometimes inappropriate touching and false promises and inappropriate actions I will not speak about in here. Other than the assistant manager trainer team, my experience at this gym is amazing as it is very beautiful clean and renovated and offers great classes.
Fantastic experience: I’ve been a member of La fitness for a few years now and I couldn’t be happier with my experience. The facilities are always clean and well-maintained, and there’s a great variety of equipment that suits all fitness levels. I switched to this location recently and Armin at the front desk is very friendly and knowledgeable. The community atmosphere is welcoming, making it easy to stay committed to my fitness goals. Highly recommend this gym to anyone looking to elevate their fitness journey!
Hi , thanks for the positive review! – LA Fitness
Fantastic experience: I recently visited the LA Fitness and had a fantastic experience. Upon arrival, I was warmly greeted by Armin at the front desk, who was not only friendly but also incredibly helpful in answering all my questions about the facilities and membership options. It made my first visit much more enjoyable. The gym itself was impressively clean and well-maintained, which is always a priority for me when choosing a workout space. I noticed the staff regularly tidying up and ensuring that everything was in order, creating a welcoming atmosphere. I’m looking forward to returning and making the most of my workouts in such a great environment!
Hi ! Thanks for the positive review!!
Negative experience: We pay for the benefits that come with the Signature Club, but the kids' club area has never reopened since the pandemic. Now they won’t even allow kids in the guest area. Yet, when I was paying triple for personal training, it was fine for my 9-year-old son to sit there. It feels unfair to families.
Fantastic experience: Convenient location and very friendly staff with clean area are the reasons that I come to this location. Good job LA fitness.
Thank you, for your 5- star review! – LA Fitness
Fantastic experience: I think this is a convenient location if you hop off either subway Line 4 or Line 1 for a workout, I recommend to see Jordan Sir as he is one of the best LA fitness representatives to give out good rates and deals, for the future I suggest the owner of the gym location builds another floor for more space because it is getting crowded as the population is growing and hopefully management brings back the hair dryers making sure it is preventable from theft. I often see cleaners so I believe they are doing a good job cleaning the gym in my experience. I hope my feedback will improve the future of this location
Hi , we are so happy to hear you had a positive experience at LA Fitness. Thank you for your feedback!
Negative experience: Here working someone Omer who is trener and he is very rude
Negative experience: Awful trainer named Omid. My friends and I were training and he said to stop training because he said we need to take a trainer to the gym. Although these are my friends and I train with them. What's the problem. I demand that they talk to him and explain how to behave with girls and that it's none of his business whether I will train my friends.
Fantastic experience: Great gym with plenty of equipment and super nice staff. Equipment is kept clean and everyone I’ve met here is really friendly. Great community.
Thanks for the positive feedback!
Fantastic experience: I recently used a 3-day guest pass at LA Fitness on Yonge Street, and I had a great experience. Jordon was incredibly helpful, guiding me through the process quickly and efficiently—honestly, he’s the best! The gym itself is well-equipped with everything you need, including a basketball court and a pool. It can get quite crowded around 4 PM, but the facilities are top-notch. The free day pass was perfect for my short stay, and I would definitely recommend this gym to anyone looking good gym downtown TO
We are happy to hear you had a positive experience. Thanks for sharing! - LA Fitness
Negative experience: The gym looks decent when you first walk in, but after a year of membership, I can say that my experience has not been great. If you're looking for motivation to start your fitness journey, this location is not the right place. Firstly, this gym is extremely crowded. If you don't go early in the morning, it's hard to breathe, and they could definitely do a better job with the air conditioning or fan system because the smell inside is unbearable. The cleanliness is lacking. They don't provide mats for Pilates or workouts; there are only a couple of old, dirty mats available. When I brought my own mat and placed it on the floor, I could clearly see how messy the floors are, with dust and hair scattered everywhere. The staff is not professional at all. The people at the front desk seem untrained; they don't understand requests and give off the impression that they're just there to hang out, showing a lack of professionalism. Most of the coaches just walk around and don’t enforce gym rules, like putting weights back. They also seem very distant, as if they're afraid you'll ask them something.
Fantastic experience: I found the management friendly and helpful. The club is well maintained with great equipment. I didn’t do any classes but also enjoyed the pool.
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Positive experience: The gym is well-equipped, and the facilities are generally clean. However, there are some issues that detract from the overall experience. Many members do not return weights to their proper places or use towels, which impacts the gym’s cleanliness and safety. Unfortunately, the staff doesn’t seem to take these concerns seriously or remind members to follow basic gym etiquette. A more troubling issue is the lack of accountability and professionalism from some staff members. I requested to freeze my accounts while traveling, but later discovered that one of my accounts continued to be charged. When I returned to address this, the staff not only dismissed my concerns but also implied that I didn’t understand the process. They insisted there was no formal procedure for freezing accounts, despite having previously assured me that a verbal request was enough. It was as if they were trying to make me feel stupid for trusting their own advice, which was both insulting and incredibly frustrating. This kind of treatment reflects a serious disregard for members and their concerns.
Fantastic experience: The place is amazing and quite spacious as well, wish it also had a punching bag but overall a 10/10. Jordan was a great help!
Hi, thank you for taking the time to leave a review. Your feedback is very important to us!
Negative experience: Active theft problem. When I first used the change room, I saw a "more than usual" amount of printed notices about items going missing and to be cautious. So it sounds like they already know about it. Had a locker with a dollar store lock on it, the person ripped open the lock my force and took my wallet. Obviously the gym isn't totally responsible, but I feel like they can do more to avoid this from happening.
Fantastic experience: I am attending in Pilates with Hero, She is absolutely perfect, Dedicated, And passionate about the job she’s doing, She does that with love and my body changed a lot just in a first month. I recommend attending her class to everyone
Hi Roya! Thanks for the positive review!!
Negative experience: Worst gym ever Don’t waist your money there It’s really bad they are steeling your money during the gym
Positive experience: Great gym, pretty clean, has the machines that I need, Overall, great place
Hi. We value your unique needs but sometimes we can't meet specific requests. We're dedicated to ensuring a positive experience, so please feel free to submit your suggestion to [email protected]. Thank you for choosing LA Fitness! – LA Fitness
Negative experience: Since you put up a sign at the front desk, asking for feedback, I figured I might as well share some honest feedback. I don’t know where to start; there’s so much to say. First things first, the pool deck is absolutely disgusting. There is literal algae growing on the side, and the area where the water level meets the pool wall is covered in residue due to a lack of proper care. I’ve seen how they “clean” the pool: it’s usually a combination of picking up bandaids and spraying the deck with just water, which should not be happening during open hours, but oh well. They used to spray the deck with some foam solution while people were in the water and then hose it down, but thankfully they stopped. I’ve grew up in swimming lessons and on swim teams, and I’ve never seen a pool so poorly maintained. I’ve been in the pool for 2-3 hours without a single chemical test being done. I’ve witnessed the general manager inspect the pool and do nothing about it. All I ever see this man do is socialize with girls, never taking the time to hear feedback from guests. The pool’s poor condition is evident at just a glance, and it’s clear the general manager doesn’t even bother to look. So, so highly disappointed. As for their new cleaning technique, the cleaner only sprays half the pool deck because the high-traffic area is her priority, and her hose doesn’t even reach the section near the glass. I can’t blame her because she isn’t properly trained or given the right equipment to clean. I can almost guarantee that if an inspector came by, this pool would be shut down immediately. I strongly advise the manager to spend less time socializing and more time helping his team maintain a clean and organized environment.
Fantastic experience: Friendly front desk staff, always greet with smile and wish a good day when I leave. The facility is well taken care of, the only downside is that sometimes it gets very busy especially in evenings
Positive experience: Visited this gym on a guest pass. Overall it’s relatively clean. Many options. Kids room, cycle room, basketball room, private woman’s fitness room, swimming pool, and much more. Some gym goers leave behind paper towels at machines. Some machines get busy and line ups were noticed. Free parking is a plus. Change rooms available in the back for men & women. Replenish stations. There’s a personal trainer section in the middle. Lots of various cardio machines available. Free weights section seems to be missing matching dumbbells, it appears gym goers are not returning them to their correct/original location. It is bright, full of natural light. It would make sense to add more of whichever machines constantly have a line up. Decent gym overall. Try to go off-peak hours though. 3-day free trial available on their website for anyone interested in trying out LA fitness.
Negative experience: Somebody stolen my phone, on reception nobody even tried to help me, I didn't had a phone and thay do not gave me even a chance to call to police from the reception
Fantastic experience: My personal trainer Ahmad Aliverdi is very helpful and patient. I play football and he helped improve my stamina and physicality. I got exactly what i wanted from him within 5-6 months. Omid was also very helpful. At the beginning he did some fitness tests to tell me what i need to work on with Ahmad and for how long.
Fantastic experience: I will rate my trainer Mr. Ahmad and all the staff of this location 10 stars. I never had such a wonderful experience with a trainer I will name all wonderful people thoese work here Ahmad - payman-Omid-Omid -Kasra and all others one. Thank you guys. Feri
Negative experience: If there was negative stars then I would give these guys that. Horrible experience at this so called gym. I would advise no one to join LA Fitness. Receptionist - Rude. And watch out for the fees, make sure you ask the list of fees so that you do not get a surprise like I did later. Left within 2 months. My advise there are better options out there which are a million times better than this pathetic gym. And yes they will sell you additional stuff to make more money with ridiculous prices. It's basically that, not actually concerned about the well-being of the customers. Pathetic! Go somewhere else.
Negative experience: Worst customer service. When they want to enroll you for the membership they will have behave nice but after that they won’t even pick up your calls. I was trying to cancel my membership but they cut the call on my face without any assistance. The staff is very rude. Not at all worth the fees we pay
Fantastic experience: So far, my experience at this location has been great! The people that workout are nice and the staff as well
Hi Mustafa! Thanks for the positive review!!
Negative experience: Disappointing Experience with LA Fitness Associate I recently had an unfortunate encounter with an associate at LA Fitness that left me feeling disrespected and uneasy. This morning, as I attempted to engage with the staff regarding membership options, I was met with dismissive behavior and an attempt to rush me into signing documents without allowing me the opportunity to review them properly. The associate's demeanor was particularly concerning as they seemed indifferent to my concerns and lacked professionalism in their approach. Furthermore, being asked to sign something without being able to read it or fully understand its contents is completely unacceptable and raises serious questions about transparency and integrity. Overall, my experience with the LA Fitness associate was highly disappointing and left me feeling frustrated and skeptical about the integrity of their practices. It is crucial for businesses, especially those in the service industry, to prioritize customer satisfaction and transparency, both of which were sorely lacking in this instance.
Hi Sam, we are very sorry to hear your recent experience at LA Fitness was less than exemplary. Please feel free to email us at [email protected] with more information regarding your rating so we can learn more about your experience. Thank you!
Negative experience: Today, I spoke with the general manager "Mo" about my concerns and feedback, hoping to find solutions. However, I was met with a rude response. It’s shocking how poor customer service has become in Canada!
Fantastic experience: Just a great place to workout, very spacious and the employees are very helpful and go above and beyond to attend the client needs!
Hi Camila thank you for your review of LA Fitness. We are happy to hear your experience was positive!
Fantastic experience: Very good gym, great staff. Overall would highly recommend, Jordan was great!
Hi S.F thank you for your review of LA Fitness. We are happy to hear your experience was positive!
Negative experience: Terrible front desk service, I was working out with my bestfriend which I do all the time, front desk Celeste accused me of training my bestfriend who isn’t as experienced when it comes to the gym. She never saw me workout bcuz she wasn’t around and came to accuse me as I’m sitting down resting.Addressed her about it and her response was “ Ok”…. I pay to have a guest doesn’t mean I’m a trainer bcuz I’m more advanced than my friend.Also when I was waiting for my friend she told me we need to arrive at the same time as if we drive together or live together,that’s unrealistic. Attitude was terrible and ruined my whole experience at that gym. I just joined this gym after I left GoodLife and front desk service is worse.
Negative experience: Terrible LA, constantly full to the brim. They don’t have nearly the amount and variety of machines as other LA gyms. I even got kicked off a machine by a personal training despite not working out in the personal training area. I have yet to be able to finish a workout within 2 hours at this gym despite my workouts taking 1 to 1.5 hours max at other gyms. Every single session I have had to leave mid workout just because I could have gotten a better workout in less time at my apartment gym.
Fantastic experience: I just rejoined LA Fitness today. Many thanks to Jordan for providing me with the inspiration to get into shape again after the Covid lockdown. Jordan was kind and patient in assisting me to explore options.
Thank you for the review, Trish! We value your input and appreciate you taking the time to let us know about your experience.
Positive experience: Everything is well and all but I would really love if there could be punching bags and other equipment relating to martial arts and combat sports, so me and others can practice on. Thank you!
Positive experience: Overall, my experience with LA Fitness - North York Branch has been mixed. On the positive side, the gym is consistently clean, the classes are enjoyable, and they have updated equipment. However, there have been significant issues with the personal training services. I've encountered unprofessional behavior from trainers, including missed appointments and difficulty canceling services. It took multiple attempts and visits to the front desk to finally get an appointment with a training manager for cancellation. Additionally, the operation manager's call questioning the authenticity of my attempts to cancel was frustrating. These experiences have detracted from my overall satisfaction with LA Fitness.
Positive experience: A well managed gym at a great location. The pool is much better than most gyms. An addition of the Towel service would make it the perfect place.
Fantastic experience: Great place to go workout! Fantastic energy at the Donmills location ♥️✌
Fantastic experience: Just met with Jordan for a quick tour. Very polite and professional. Explained everything nicely was actually nice chatting with him! & ofcourse, ended up joining the gym too.
Negative experience: Personal Trainer here lies about your body fat information and encourages you to buy class. I have my status recorded and tested before I subscribe the membership here. And received the calls from personal trainer here asked me to do a health assessment. He added 6% percentage to my body fat compared to the results what I got from my school encouraging me to buy the class to stay healthy. I was totally surprised this behavior.
Negative experience: I rarely come to this YS location. It's indeed new and clean, but unfortunately the class I took today (April 24, 2024) 5:45pm Kickboxing was horrible horrible horrible. The instructor came late for 40 mins then started the worst class ever I had in LA fitness compared to the Aurora and Don Mills locations. I don't expect the instructor to exercise with the group during the whole session but at least 70% of the session I expect to follow the instructor. The instructor apparently is not professional and did not lead the session at all!! It feels like she is looking after kids in the kindergarten in the mirror - she did not even turnaround and face the group...this is really bad...never come back for this instructor again!
Fantastic experience: I’ve been going to this gym for almost a month now. It was quite intimidating at first but after being there, it’s a great gym with great facilities. I would also say GREAT TRAINER. Shout out to Alieh for bringing the best in me every workout session! ❤️ Always looking forward to every training. ❤️
Negative experience: They removed me as a guest of a member upon the member’s request, whereas the member is my friend and never asked to remove his guest. Even the central office in Los Angeles, USA does not respond to our email. The staff specifically “Kevin” and the manager “Mahmoud” are behaving impolitely and not responsible for their illegal action in which they did not have the authorization from the member to change his membership type. In response to the member and to me, they said “do whatever you want”. They could have simply added the guest in compensation of their arbitrary act. This action is unlawful and the behaviour is not acceptable in Canadian society. I am taking legal actions against LAFitness Inc.
Positive experience: Gym is clean and well maintained. Good selection of equipment but like every gym during peak hours, it gets busy and sometimes there is a wait for equipment. All the staff I have ever interacted with have been very friendly and helpful....especially Celeste, Aran, Armin and Momo who really go out of their way to make members feel welcome. I appreciate that so much, especially on days that I'm forcing myself to be there!
Fantastic experience: I went to Yonge & Sheppard location yesterday. I haven't been there before, however, Charlie explained me the membership fees and how to use facilities including walk-in basket ball court and 25 meters-long 3 lanes swimming pools, etc. He is so kind and friendly (two thumbs up!!). Definitely, I recommend someone interested here to meet him (Charlie) regarding best options for the fees. If you want to feel energetic vibe, definitely you can enrol this gym.
visionksn, thanks for the awesome review! – LA Fitness
Negative experience: I had the most idiotic and stupid sales experience of my life at this location. I had a session with a sales representative here to discuss a week-pass. He was quite friendly in the beginning, and asked me my background at some point. I told him that I was Turkish, and I asked the same question to him (cordially and out of respect for the fact that he asked me first, because otherwise I seriously don't care about anyone's background). He was extremely offended by my question, shouted to me "I am Canadian." and didn't really interact me afterwards. I didn't even use the free 3-day pass because of his attitude. I still think to this day it was the dummest thing I ever had to go through. Like dude, if you think asking someone's background is offensive, why do you ask that to someone else in the first place? And why does such a person who obviously lacks social interaction skills is employed in such a key position that requires exactly those type of skills?
Fantastic experience: I'm satisfied with the LA fitness . It's clean, and there are plenty of diverse options for workouts
Thank you for the great review, Bayram! – LA Fitness
Positive experience: I usually visit other LA Fitness clubs, but today I opted for the one at Yonge and Sheppard, and I regret it deeply. Celest's demeanor was incredibly unhelpful and unprofessional. When I approached her with questions, she not only refused to answer but also responded with aggression. It was a disappointing and uncomfortable experience, and I wish I had chosen a different location.
Negative experience: Celest's disrespectful attitude at LA Fitness left a sour taste in my mouth. LA Fitness needs to reevaluate their staff selection process and bring in professionals who value customer service.
Negative experience: My encounter with Celest at LA Fitness was utterly disheartening; her rudeness was unparalleled. LA Fitness must prioritize hiring professionals who embody courtesy and respect to enhance customer experience.
Negative experience: I intended to purchase a membership at LA Fitness, but my interaction with Celest was so unhelpful and rude that I've decided against it. Her demeanor was disrespectful and discourteous, leaving me with a negative impression of LA Fitness. If this is the type of service they offer, I'll take my business elsewhere.
Negative experience: Celest's demeanor at LA Fitness was appalling. She was unhelpful and dismissive, making my experience unpleasant. LA Fitness needs to replace staff like Celest with individuals who value customer satisfaction.
Fantastic experience: I went in to create a membership with my friends and Jordan has made signing up such a pleasant experience! Loved how he took the initiative to set everything up thoroughly and explained everything clearly! Even set up a guest pass right away for my 5 friends which was really great for them and definitely they will be joining the Gym once there guest pass is over.. Jordan is always there whenever we need him.. Thanks so much Jordan for all your help You are a Gem
Hi Kishan thank you for your review of LA Fitness. We are happy to hear your experience was positive!
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