Ontario Racquet Club
Information about Ontario Racquet Club
Opening hours
- Monday: 5:00 AM – 11:00 PM
- Tuesday: 5:00 AM – 11:00 PM
- Wednesday: 5:00 AM – 11:00 PM
- Thursday: 5:00 AM – 11:00 PM
- Friday: 5:00 AM – 10:00 PM
- Saturday: 7:00 AM – 9:00 PM
- Sunday: 7:00 AM – 9:00 PM
Our comment from FitFit Canada about Ontario Racquet Club:
Ontario Racquet Club (ORC), located in Mississauga, is renowned for its excellent sports facilities and family-friendly atmosphere. Members enjoy a variety of sports activities including tennis, squash, and a well-maintained fitness center. Many users praise the club's:
- Friendly Staff: The staff are welcoming and attentive, contributing to a pleasant atmosphere for both new and existing members.
- Diverse Classes: ORC offers an array of classes suitable for all ages and skills, from yoga to aquatics, ensuring members can find activities that suit their interests.
- High-Quality Amenities: The club boasts excellent facilities including a swimming pool, restaurant, and spa, popular among families for social activities.
- Community Feel: Many members appreciate the tight-knit community, making it a great place for network building and creating friendships.
However, some members have experienced challenges, including:
- Membership Transparency: Several users expressed concern regarding the lack of online membership fee details.
- Equipment Update Needs: While recent upgrades have been made, some fitness equipment is still considered outdated.
- Inconsistency in Service: There are mixed reviews about customer service, especially during high traffic times or events.
Despite these challenges, many members find the club offers a unique environment that keeps them engaged in sports and community activities.
Services, Machines and Guided Classes
Ontario Racquet Club: Opinions
Negative experience: Popped in yesterday with my partner as we are moving into the area, and we wanted to understand what a membership price would cost at the orc as well as take a quick tour of the facility…the front desk associate couldn’t tell us what the price of an annual membership cost, had no literature for what membership included, and then tried to get a sales associate named Jen to answer our question and Jen came up to us RUDELY and said “i don’t have time” and walked away. We left moments later with nothing but her business card…to have such LOW EQ to even bother giving her card after that awkward and disrespectful experience is really embarrassing on behalf of this club. I have never experienced a more stuck up and disrespectful person in my life. If this is your front line staff I can’t imagine how awful the customer/member care must be. We were interested in joining but not now.
Hi Jan - I’m Christine, the Director of Membership and Guest Services at ORC. It was me you spoke with during your visit; I gave you our Membership Manager’s card because it includes the best contact information for new member inquiries. I want to sincerely apologize for our conversation last week. I'm very sorry that my tone came across as curt and unwelcoming. That's certainly not the experience we aim for at ORC. Unfortunately, I wasn’t able to give you all the information you were seeking at the time, as I had an appointment waiting, which I mentioned during our conversation. I know you were hoping to receive our rates, but we have several options to go over, and with the current waitlist for tennis, it’s important to discuss the details to ensure there’s no confusion. If you prefer, we can email the rates and include some supporting information to help. Our tours are by appointment and can take anywhere from 20 to 60 minutes, depending on your questions. Booking ahead allows us to ensure we have team members available to assist you. Again, I truly apologize for how I made you feel, and I hope you’ll consider visiting us again. We’d love the chance to welcome you back and provide a more positive experience.
Fantastic experience: Easy to reserve courts for sports, the coaches are very kind and thoughtful. The cORCscrew restaurant was very tasty. Although it was expensive, the portions are very massive.
Positive experience: We joined the family membership and waiting to become tennis member's (20 months) long time but seems worth the wait. The one concern is the non inclusiveness for teens with special needs. We hoped our 15 year old son would be able to join social sport activities and make friends but the leadership coaches are teens themselves and are not trained nor have the empathy to support a class. I experienced this first hand today and removed our son from basketball. No one should be ignored but these are life lessons that will help our son grow stronger as he develops into an amazing young man. We are going to try joining him in individual (one on one) sport activity and im confident he will find his lane. We have truly enjoyed the restaurant and pasta Wednesdays has become our special day of the week.
Negative experience: There are no membership fees available on their website. The alleged reason of providing details over the phone or in person "to get to know us" is just not good enough. It's 2024 and transparency is critical.
Hello Advait - Thank you for your review. While it's true we don't give out rates on our website, we're happy to email them to you. Please reach out to us at [email protected] and we'll get you everything you need.
Positive experience: clean but they should update the fitness equipment as most of it particularly in the weight room is VERY old.
Hello Rachel - thanks for taking the time to leave us a review. The timing of your comment is perfect, as we've actually just had a new fleet of ellipticals installed in the Fitness Centre. You can also expect to see more brand-new fitness equipment over the next several months. See you around the gym :)
Fantastic experience: kind staff, amazing facilities.
Fantastic experience: Great club, staff are amazing. Lots of different classes are available, everything from yoga or aquatics and even line dancing. So glad I joined. I've made lots of good friends. Great place for seniors. Chef is fantastic, best food in the area.
Positive experience: Lovely! Went swimming and to the restaurant. Great food.
Fantastic experience: We joined the ORC in July and the experience has been an excellent one thus far! All facilities and activities have been first rate; I've enjoyed playing tennis, my 5 year old daughter loves the pool and her swimming lessons. However, I must say there are two individuals who truly personify the excellence of the club - Kyle & Chloe. Both are extremely passionate about their jobs and truly care, always making sure the member is satisfied. The food is excellent and the overall dining experience is always a pleasurable one; this section of the club is a well oiled machine! A big shout out to chefs behind the scenes as well, thanks for all the great meals :) Kind Regards, Greg
Fantastic experience: This club is keeping us from moving away from the neighbourhood. Excellent spot for tennis, squash and all round gym and club. If you are an adult looking just to go on the machines - go somewhere else. If you want to do racquet sports, swim, be social and grab a drink with your buddies afterwards, or be active with your kids in a club atmosphere - there literally is no other place. The staff is also amazing. Thank goodness they survived through COVID!
Fantastic experience: Love this place. The pool area is fantastic, kids swim lessons excellent and we all really enjoy the restaurant
Positive experience: Seems like every negative review has an "explanation" from management. Interesting that they continued to charge for membership through COVID ... most clubs froze accounts and did NOT charge. Just curious what the monthly membership fees are as of October 2021 and whether folks recommend this club for racquet sports. Seems like the majority of negative reviews have come in the last 18 months ... not encouraging. My review is based on the fact that I could not get any information over the phone unless I came in which I really did not want to do until I know the membership fee is within my budget. Tough to commit to something without information. Even automobile dealers reveal prices for their products.
Hello Dan - thanks for your review. When people inquire about joining ORC, we feel it's important to learn about them, their goals and their needs. We want to make certain that everyone is properly introduced to the full value of our Club, our services and our facilities before going over our membership options. That said, we're sorry this policy was a point of frustration for you. We appreciate the feedback and will absolutely take your words under advisement. Over the last 18 months, we've of course been closed off-and-on due to Government mandated lockdown. While members paid dues over this period, all members received time back for the full length of our closure. No members were out-of-pocket for services they paid for but we were unable to provide.
Fantastic experience: I am contemplating membership here and reviewed some of the recent comments, particularly negative ones.regarding vaccine policies. If you don't agree with the policy, sign up for another gym - there is no need to disparage this club while they are doing their best to maintain the safety of their community.
Fantastic experience: We love the ORC and have been members for almost 10 yrs. Throughout the pandemic they’ve sent multiple communications every week to outline all the ways they were providing alternative ways to work out with Zoom classes and the grocery programme through their restaurant with touch less pickup so we didn’t have to line up at grocery stores. We fully supported their decision to keep charging monthly fees in exchange for time owed once they could reopen. This is a forward thinking club with great staff. They’ve taken every reasonable precaution once allowed to re-open under provincial guidelines and the facilities are immaculately clean.
Negative experience: Wow! You really want to mandate 12 year olds to be vaccinated to attend your precious club. Schools and high schools currently have no such mandate yet you feel the need to deny access to young children who have been attending your academy for years. For a health club, clearly you are not thinking of the physical or mental health of children.
Fantastic experience: Tennis and squash for all ages and skill levels. There’s an exercise room as well. If you are a regular tennis player or want to commit to the sport, it’s worth the membership.
Negative experience: We have (soon to be had) been family members at ORC for over 20 years and finally decided to post a review on the club based on their response to the pandemic. ORC has purposefully continued to charge full dues throughout the pandemic regardless of services not available. Even though the club was closed for a significant period, and even now runs at limited service and capacity, they have continued to charge all members full dues. I have a heart condition and CF, which puts me in a high risk of Covid complications, and thus I do not want to go to the gym for fear of contracting the virus. However, ORC will not release us from paying dues to the tune of several thousand dollars. Over the years our family has spent over $100,000 at this club, yet at a time like this, they decide to stick it to us. Do yourself a favour and join a different club.
Hello Bob - It is true that the ORC continued to charge membership dues during the government mandated COVID 19 lockdown. However, the Club gave all members time-owed for this period, ensuring every member received services for which they paid. The reason the ORC did this was to ensure that the members would have a viable Club to return to after the closure. By giving time back, we made sure all members received value for all dues paid over this period. Some of the services have changed to meet the current government legislation. However, the ORC did bring back all services as quickly as we were allowed to do so under the new legislated requirements. Since August 1, 2020 all services at the ORC are up and running. Prior to August 1st, the ORC offered many of our services to our membership free of charge as we didn’t deem the Club to be fully open. Additionally, the ORC has added numerous virtual programs to our robust in-person programming. Even with the newest legislation limiting group exercise classes to a maximum of ten people, the Club created fourteen additional group exercise and four aquatic classes to allow us to accommodate our members. When members are not able to attend the ORC due to health issue, we have on-hold policies we encourage them to take advantage of. We recognize that sometimes medical issues arise understand that we need to be able to offer options. Our goal at the ORC is to provide a safe and enjoyable environment for all of our members. The pandemic has presented many challenges; we are striving to tackle these issues in a fair and equitable manner - while allowing our Club to continue to be a healthy physical and mental outlet for our membership.
Fantastic experience: Indoor courts. Well maintained.
Fantastic experience: Satisfied member
Fantastic experience: Its a good place and all, and I loved the minor league, just a little bit expensive, but the things they offer are amazing and the quality is out of this world, and therefore the 5 star
Thanks Rohan, we appreciate the review!
Fantastic experience: Went here for multiple networking events and loved it. Great facility, friendly staff. Never been disappointed.
Fantastic experience: One of the best tennis training resources for your juniors in GTA. Staffs are very friendly. Coaches are very caring in their effort to develop the kids. Tennis academy management is very approachable. There are also tons of other amenities such as gym pool restaurant and lots of programs for both adults and children. The club will keep you and your family socially entertained and physically active.
Fantastic experience: Love this place kids activities are great and the pool is fantastic! The restaurant staff are friendly but their service needs work overall. They are not highly trained. The food is great when the Chef is in and the patio in the summer is amazing!
Hello Heather! Thank you so much for the kind review. Really appreciate your feedback; we'll be sure to pass your comments on to the restaurant management team.
Negative experience: Tried to get basic cancellation information on behalf of a friend, as Covid has been a trying time) After multiple emails I still can't get any information. You would think there would be standard information on this. Christine has been very unhelpful. She said she will only send me information on their policies if I have a meeting with someone to go over getting a membership. Just based on the secrecy of what I would think should be basic standard information, I would never consider a membership.
Hello MW - since you were not the person who holds the membership, it puts us in an awkward position. Our cancellation policy depends on several different factors, but ultimately we can only discuss specifics with the person who holds that membership. This is not only for privacy, but also so we can ensure the info you get is 100% correct according to the terms of your contract. Please ask your friend to reach out to us directly.
Positive experience: I go to the physio nor the club
Fantastic experience: Club de Tennis , Squash y otros deportes , buen restaurante, amplias y cómodas instalaciones , muy buen servicio.
Fantastic experience: Excellent facilities
Fantastic experience: Come here on the weekends to play squash.
Fantastic experience: Love it here!!
Fantastic experience: I come here for the spa because it’s extremely clean and the service is next level.
Fantastic experience: This is a great club! Very well organized for kids and adults. Tons of programming. Well set up for families.
Fantastic experience: Great Karate program.
Fantastic experience: Greta location for sporting activities.
Fantastic experience: 施設が最高でした！
Fantastic experience: Great facility, friendly staff and members.
Fantastic experience: Great food
Fantastic experience: One of my favorite places
Fantastic experience: Only have been here twice, both times for a Christmas party. Staff is super friendly and the food is fantastic. Thanks!
Fantastic experience: Great facility! Love the classes.
Fantastic experience: Amazing place to be at with amazing staff. Always enjoyed having a couple of beers at the restaurant.
Negative experience: The worst food!
Hello Alina - Sorry to hear you did not enjoy your meal at the restaurant. Someone from our team will be contacting you directly to see what we can do to remedy the situation. Hope to see around the Club!
Fantastic experience: Great place for the group fitness classes and very family friendly. The kids centre staff is very friendly, great food in the restaurant and live music Friday’s are a great bonus! Highly recommend
Fantastic experience: Great place for the group fitness classes and very family friendly. The kids centre staff is very friendly, great food in the restaurant and live music Friday’s are a great bonus! Highly recommend
Negative experience: Customer service is long dead. I was a guest at this club and clearly told the receptionist my friend who was also a guest at the club who would not be playing would be coming into to check out ORC for membership purposes. Obviously, the receptionist, the selfish women she was made my friend wait outside for 25 minutes in the rain as if he was a terrorist. Earlier, I was considering being a member. Now forget it. I am never coming back, and I encourage everyone else not to return to ORC !! She would never have had my friend wait outside if he was a White dude. What is the point of paying if you can’t provide me with proper service? Terrible receptionist, terrible customer service, terrible club as if they are doing me a favor by letting me play at the club. They should consider refunding me my money after the service I received today.
Hello Kevin, sorry to learn your experience was so negative. The ORC prides its self on being welcoming and inclusive - it is very unusual we would ask a guest to wait outside rather than in the reception sitting area. Do you mind please contacting us with the date and time of your visit, so we can discuss this with our staff? We can be reached at [email protected]
Positive experience: Was there with a team putting up a dome over a tennis court. Seems well run, clean, courteous staff... but I don't play tennis so can't evaluate the little details. Badminton, squash or pingpong would be another story.
Fantastic experience: Greta location for sporting activities.
Fantastic experience: Only have been here twice, both times for a Christmas party. Staff is super friendly and the food is fantastic. Thanks!
Negative experience: ORC has many problems: The pool is small and gets crowed quickly. The water is cold. Even the hot tubs are cold. The whole club is laid out poorly. Just one example: The swimming change rooms are separate from the fitness change rooms. The steam rooms and hot tubs are only located in the fitness change rooms. So if you want to swim, shower then jump in the steam room, you can't without getting changed and switching rooms. The club is not well cleaned. Even when it is not busy, there is always sand and balls of hair in the hot tubs, cone paper cups up in the steam room, towels everywhere, etc. I could keep going and talk about the bad wifi, the dated buildings (despite renovations), over priced mediocre cafeteria, inflexible membership packages and more but I don't want this review to be so long and negative that no one will read it. I would just end by saying that all of the above problems would be okay if the price was reasonable. ORC is very expensive for what it is. If you want a spa like luxury gym (which ORC isn't but tries to be) in the same price range then consider LIFETIME instead. I strongly recommend you try them both before signing up and decide for yourself. Good luck.
Hello Mr. Food & Stuff - Normally we do not respond this way to negative comments, however, given the many factual inaccuracies, we feel it is necessary to point out the inconsistencies. With respect to the pool temp being cold we keep it at 83 degrees and monitor it on an hourly basis. We have locker and change rooms for the pool and separate locker and change rooms for general use membership as do many premium health and wellness facilities in North America. A hot tub whirlpool is available in both the pool area and general locker room with a steam room only available in the general use locker area. We offer "complimentary robes" for those clients who wish to use the pool and the general use locker rooms (something an actual member would be aware of). Our cleanliness is ranked at over 90% "extremely satisfied" in our annual member surveys. Our food and beverage offerings are on a par or better with the private prestige clubs in the Toronto area. Regarding the comment on "inflexible membership packages", we actually have over 200 different variations of single, couple, family, single parent, intermediate,senior etc memberships, or something for everyone. What we do not offer in memberships are deals, discounts, or pressure tactics. Lastly we do encourage prospective members to try other clubs as we are not the club for everyone. ORC has a rich tradition as a multi-sport, family facility where thousands of members feel part of a healthy active community sharing the same values. We would love to have the opportunity to show prospective members our club , meet our members and see the reason why ORC is one of Canada's leading family health, racquet and sports clubs.
Positive experience: They rent their basketball court out too much but there facilities are nice
Fantastic experience: I come here for the spa because it’s extremely clean and the service is next level.
Fantastic experience: Great facility! Love the classes.
Fantastic experience: Did camp here. The kids loved it!
Fantastic experience: Great facilities, in particular the squash courts. Fitness area needs to be updated though.
Fantastic experience: Great family oriented club.
Fantastic experience: Great facility and friendly staff
Fantastic experience: Best place for my kids
Fantastic experience: Excellent place for sports and social life.
Fantastic experience: Great club
Fantastic experience: Great Place Great People !
Positive experience: good place if you like the sport
Hello Lee Family! Thank you for your review. We like to think we're a great option even for non-racquet players, since we have a year-round pool, newly renovated fitness centre, group fitness, family programming, plenty of socials, so on and so forth. If you have some suggestions as to how we might rate higher in the future, we'd love to hear from you; please send an email to [email protected]. Thanks again and have a wonderful day!
Fantastic experience: I went to the spa and got my first Oxygeno facial that was done by Shanique. It was exactly what I needed for the holiday season!! The service was excellent... Shanique was wonderful. Who knew one facial could get me ready for all the holiday festivities. I got a lot of compliments on my face. I will definitely be returning!!!
Fantastic experience: So happy we joined. Respectfully family friendly, nice community feeling, very nice and clean. (Although they need more day lockers). Classes aren't packed, coaches are approachable and you don't feel "sold". My favourite place to go.
Fantastic experience: Beautiful Center. Absolutely wonderful staff and service is phenomenal. On top of that the place is extremely clean with lovely people all around. I love watching tennis.
Fantastic experience: The best tennis club in Canada. Also a very nice members only facility for working out, playing raquetball and having a bite at the full service restaurant.
Fantastic experience: Being a member is AWESOME! There is a pool, six squash courts, eight tennis courts, a doubles squash court, a gym, and exercise rooms. The gym is constantly being used for activities, but is also free a lot too! Pilates, stretch, and exercise classes are run daily in the exercise rooms. Aside from busy times like Tuesday and Friday nights, there is almost always a squash court to use!!!
Negative experience: Plenty of courts but a bit dull atmosphere wise.
Sorry you feel that way Hammal. We do have lots of Tennis and Squash socials, plus club wide parties like our upcoming 80's Invasion summer blow-out event. Hope to see you there!
Positive experience: Went to the spa on a groupon deal, Kimberley was amazing super friendly and she did awesome pedicure.
Positive experience: Clean but older facility. Primarily good for indoor & outdoor tennis. Group fitness classes are in a 2nd floor rectangular studio that's a converted conference room with the instructor's raised stage at the far end of the rectangle, making it difficult to see the instructor if you're at the back (the other end lengthwise ). Spin studio & fitness equipment are in small dark rooms in basement w low ceilings. Best for tennis, not for group fitness, not for squash or for gym equipment.
Hello AE - thanks for your review. We'll actually be revamping our fitness centre in the coming months, and we'd love for you to revisit your review afterwards. In the mean time, thanks again and have a lovely day :)
Positive experience: Nice
Positive experience: Took my daughter to a squash tournament. The facility was well equipped. Lots of squash and tennis courts. Good experience overall.
Negative experience: Unequal treatment of dealing with membership refunds for clients during Covid. Some got to put account on hold. Some got refunds to their accounts. Some had to pay. Actually charged clients while many other clubs didn't. And finally, upon contract termination, no cash refund option.
Positive experience: Very nice club,my favourite is its swimming pool with glass ceiling,food is pretty good
Fantastic experience: Great place for kids to learn tennis and grow
Fantastic experience: nice place
Fantastic experience: Great facility which includes more than 10 tennis courts
Fantastic experience: Great tennis club
Fantastic experience: Best place to play tennis
Positive experience: Private racket and fitness club
Fantastic experience: I go for fitness classes, yoga and to use the pool. It's definitely a top notch health club with everything you could ask for. I love unwinding at the spa after a workout.
Fantastic experience: family-oriented, with activities for all age groups. wonderful friendly staff especially at play centre. various encouraging group exercise. strong tennis and squash programs with national champions crowned among the players
Fantastic experience: Legit a 'resort in the city'. It is fairly expensive but they offer lots of stuff and you are able to go with your membership to Adelaide Club four times per month. Only thing I would change is the plan options- a basic pool only, fitness without classes option, or tennis only package might be nice.
Fantastic experience: Great health club for families or individuals. Offers full array or exercise facilities, a pool, restaurant, massage therapy, spa and limited childcare. Highly tennis oriented.
Fantastic experience: Legit a 'resort in the city'. It is fairly expensive but they offer lots of stuff and you are able to go with your membership to Adelaide Club four times per month. Only thing I would change is the plan options- a basic pool only, fitness without classes option, or tennis only package might be nice.
Fantastic experience: family-oriented, with activities for all age groups. wonderful friendly staff especially at play centre. various encouraging group exercise. strong tennis and squash programs with national champions crowned among the players
Negative experience: Horrific service, over-priced and unprofessional staff.
Positive experience: I go to ORC for tennis only. It is not too far from Toronto and offers 17 indoor hard surface tennis courts (8 of them in permanent structures and 9 of them in 2 bubbles). Very well maintained tennis courts, clean and spacious changing rooms.
Positive experience: The place is beautiful and well kept. I competed there against their tennis team and they are supposed to provide lunch to go for those who can't stay. The lunch was not ready when we were done our matches. My captain and I asked for ours to go (even though it's was supposed to already be ready). The girl was pleasant and said she would get it. I left after waiting 30 minutes for it. The reason a "to go" is needed is because we are in a hurry. I was not impressed. Their lunch is ready when they visit us.
Negative experience: This place is very expensive for low income families please consider us in club member too
Negative experience: This place needs an upgrade. Their facilities are very dated.
Hello Jane! I know it's been well over a year since your review, but I would encourage you to check us out again. You would have seen the huge upgrades we've made to the pool, restaurant & patio, but you haven't seen our recent major locker room renovation. Additionally, we'll be making serious improvements to our Fitness Centre later this year. Hope to see you again soon!
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