Taggart Family YMCA-YWCA

Negative experience: The customer service staff are generally nice, however the manager is always micromanaging them when she is around. The sauna is open for two weeks at a time before another issue arrises with it. Yet they endlessly blame the members for pouring water on the element or breaking the panel and they take minimal action to prevent these problems from occurring. A couple months ago something was put in place to protect the control panel but have not thought to put a metal protection over the coil to stop the water issue. The equipment inside is nice but a lot of the cable machines and attachments have seen better days. The pool area is great and the life guards are very kind. The management unfortunately knows that they have the monopoly on the centretown area for a fair priced gym with these amenities

Negative experience: Sauna hasn't worked 1.5 months out of my 3 month here staff could care less

Fantastic experience: Sparkling 25m swimming pool with large windows and sunlight. Spacious workout room. Nice staff

Fantastic experience: Very good cuz of basketball court!

Negative experience: Service à la clientèle exécrable. Nous y sommes allés pour des cours de natation mais nous avons dû y retourner plusieurs fois, pour finalement se faire mépriser par l’agence administrative. Nous espérons nous faire rembourser au plus vite, d’autant que cet endroit a l’air célèbre pour l’inconfort que ressentent les clients autour de la piscine. Évitez cet endroit!

Fantastic experience: Great place to visit!

Positive experience: I like it here, but boy isn’t it hot!!! even the gym is fired up

Fantastic experience: Amazing place for a workout and chill

Fantastic experience: Servce a la clientèle Serviable et professionnelle. Endroit propre

Positive experience: لا تعليق

Negative experience: Wrong info given regarding drop in rates and scheduled times for gym activities. Told nets would be setup but weren't. No one available to assist.

Fantastic experience: Harikaa bayılacaksınız çok güzel

Fantastic experience: Great place, gym, swimming pool is very good, price is affordable to other places in hore

Fantastic experience: Affordable membership

Negative experience: Mon fils de 5ans avait son premier cours de natation , il a ete traite avec beaucoup de mepris par l educatrice, elle faisait des grimaces parce qu il avait peur je n en reviens pas qu elle puisse s'occuper des enfants , j ai du arreter le cours pour reconforter mon fils , je suis hyper decue!!!

Positive experience: Aged infrastructure but friendly staff

Fantastic experience: Great place for new immigrants. All the staffs are really very helpful.

Fantastic experience: Besides their amazing pool and gym, customer service there is 10/10 and I tribute that to the leadership from Lourdes C., Membership Support Executive. One of my AirPods fell into the elliptical and got stuck inside the machine while I was working out. I alerted Lourdes of the incident and she acted promptly on steps we could take to retrieve the AirPod. She took my information, ensuring she would be in contact (which she was) as soon as she knew when the maintenance crew would be in for the elliptical. For the time being, she put an “out of order” sign on the elliptical so that nobody would use it and damage my AirPod. She notified me by email/phone call today that the maintenance staff fished out my AirPod and it was in perfect condition. I came in right away and was overjoyed and quite shocked that #1 the AirPod still works and #2 the level of customer service. Thank you so much Lourdes for taking charge of this situation, being so keen, thoughtful and in contact with me through all of this. Lourdes sets a very high standard for the membership staff at YMCA Taggart and she went above and beyond for me!

Fantastic experience: Il a part

Positive experience: Broken sauna. According to a regular it is often in a state of non function.

Positive experience: Okay place, has most equipments needed for a gym however they are old and facility will do with some upgrades as well.

Fantastic experience: Very helpful

Fantastic experience: Nice staff, clean, peaceful/quiet, well taken care of, fun

Fantastic experience: Excellent!

Negative experience: Unfortunately, I think they are in a pretty bad place financially right now and it shows. Peeling paint on the floors, sauna smelled a bit off, and they don’t have enough lifeguards to offer a full range of swim classes or even open the pool on Saturdays.

Fantastic experience: Great location, clean spaces, equipment, all inclusiveness and staff plus an inspiring atmosphere.

Negative experience: This place I was living 2 Monthis as Emergency Housing one bed 3 mtr square for 4 people and my Son he's 3 years old and he have skin problems, always Washrooms sharing and dirty,when I contact my assistant I tell this issue he doesn't care my kids,

Positive experience: Sad

Fantastic experience: Es un buen lugar y muy inclusivo

Negative experience: YMCA DAYCARE REAL AMATEURS, DONT RECOMMEND THEM THEY DIBNT EVEN REPLY TO EMAILS

Fantastic experience: Great gym in the Golden Triangle. It has all the essentials and is affordable.

Positive experience: My kids enjoyed it and use it frequently - only disappointing things were would love more teen programs and my daughter's clothing & shoes were stolen

Positive experience: Nice pool

Fantastic experience: Great gym and friendly staff

Negative experience: A basic gym for 70 dollars a month with a dirty showers

Negative experience: Three months since the Sauna is down. Please kindly get it fixed.

Fantastic experience: Friendly team, professional trainers, family oriented environment. Good memories

Fantastic experience: Excellent salle de gym j’ai apprécié d’y avoir participé et pour perdre quelques calories j’y reviendrai encore.

Negative experience: Very important you need to clean the dry Sunna and the steam room two time a day and the shower place and all the machine gym everyday and you need teach people how to make the place a clean this is the future for people more healthy , ? During what has been observed repeatedly for many years and to this day regarding the disruption of the barbecue grill in an intentional or unintentional way, and also this place must be cleaned twice a day in order to preserve the health of the community, and I have been speaking since 2013 and to this day. The reason is that the employees do not care and they have no experience in Cleaning, and some of them are unable to think for the benefit of society, and administrative and moral corruption has become in the joints of the state and institutions. Health facilities must be cleaned and health facilities must be monitored to always be clean, and many people do not care about cleanliness, and this is a very big mistake. Everyone knows the administrative corruption that exists within the municipality and within the Ministry of Health. This has been considered very significant for many years. For this reason, the economic situation has deteriorated very much since 2013 and to this day.

Negative experience: Myself, and my wife that suffers from sicknesses were mistreated by the lady who does the applications for financial assistance for memberships, so much so my wife won't ever step foot in that location again. The blessing is we called GoodLife fitness and it turns out we got the same price with the added benifets of tanning and more importantly aqua massage and massage chairs that are all included and very beneficial for my wife's condition. I grew up in centertown and going to that YMCA was a big part of my life, never have I ever felt unwelcomed by the Taggart management in the 50 years of attending, I hope this review can bring a change to this location that will have a quiet future if this continues

Fantastic experience: Good location, very helpful reception, always impeccable service; good selection of workout machines in the gym. Nice swimming pool, very clean changing rooms accessible and suitable to people with disabilities and people with small kids. I am not using all the available facilities and activities, but there are plenty of them for all ages and all tastes.

Fantastic experience: I was the first time, I liked the organization of the event, and enough different information))

Fantastic experience: I was a lifeguard at this facility in the late 60s and early 70s. It was a great job and I made many friends with the Jewish Family Association and other groups using the pool. Sorry to hear it is closing. Best wishes for a new location and continuing service.

Positive experience: awesome gym, great programs and equipment!

Negative experience: Shame on YOU OTTAWA, the nation's capital with members being put in an old school/hospital gym layout? Spent 20 minutes trying to figure out how to navigate the place, another 20 waiting for machines you only have singles of and another 20 minutes walking around looking for towel service that we pay for only to find out you don't provide that. I feel sorry for your permanent members, luckily for me I was just visiting. So sorry for your selfishness, best of luck.

Positive experience: Great place to learn swimming. I took my kids to swimming lessons all summer long. Be warned, spots are very hard to come by. The facilities are generally clean, but some things are slightly dated. But understandably as this is a non-profit organization. The staff is always pleasant and very helpful. I enjoy going here.

Negative experience: Zero stars shame on you YMCA, was excited too join, seeing on there website they have pool time looking for a place close to home, I've suffered an ACL injury over the summer and need surgery. So I'm like cool pool yime will help with recovery. So that beginning said I show up to try out the place, gym is so so old equipment half broken, was looking for word to do some LAPS in the but front desk said it's closed for the day there doing chemical cleaning so Im like no problem and was told to call back to book a time. Called back twice same thing pool is doing a cleaning. So finally I call back to day and now the pool is closed for a long time I'm like what. Why can't you be honest from the beginning. So all that said don't advertise you have a pool hours when it's closed and stop laying to guests, very perfeshnal and extremely discussing you have to be dishonest to get people to register SHAME ON YOU YMCA

Fantastic experience: Suuuppeeeerrrr

Fantastic experience: good

Fantastic experience: Nice place to be.

Fantastic experience: Great Facility

Fantastic experience: Affordable kids programs and summer activities!! My son enjoys it more than the over priced programs he is usually in.

Fantastic experience: Small gym, but often not busy. Good variety of machines to workout and for cardio. Staff are very friendly.

Fantastic experience: Affordable kids programs and summer activities!! My son enjoys it more than the over priced programs he is usually in.

Fantastic experience: It’s struggling finding staff and return to regular hours after the pandemic. However it’s a great gym to work out at now. It’s nice and quiet and almost no wait for the 4 squat racks. No loud music and plenty of cardio equipment. Pool is almost always open too and often it’s only me or 1 or 2 others.

Positive experience: Nice place for a workout. Friendly staff and just enough ppl. Now with no restrictions more classes are opening and also extending hours of operation. Great sauna.

Positive experience: Gym is fine with decent selection of equipment and machines. Never crazy busy, expect the usual after work rush. It's fairly clean, has a good sized locker room, and sauna which is nice.

Positive experience: Nice exercise and free weight area with lots of space. Decent variety of machines but limited selection of dumbbells. (Up to 65lbs.) Old and worn down basketball court upstairs

Fantastic experience: Love this gym. Offers a good selection of equipment. Just the parking situation is a bit annoying

Fantastic experience: 20220104 : I have been a member of the Ottawa YMCA since the late 70s, first with the gym at Argyle, then Carlingwood, Merivale and now back to Argyle. Here are some reasons why I stay with the Y for 40+ yrs: 1. Reliability: There were times when some commercial gyms will offer unbelievable deals to attract new customers, but often ppl lose their money when the gyms go bankrupt. 2. Pricing: Given that the basic membership fee includes 2 free exercise programs (TRX and Zumba in my case), I am happy with what I am paying. 3. Friendliness: Over the years, I have enjoyed their exercise programs and have made friends with many of their staff, instructors and volunteers. 4. Community Services: I know part of my money is supporting the Y's community services that are part of their mandate as a non-profit organization. As of tomorrow, the Y gym at Argyle will be closed for 21 days as per Ontario's Covid-19 restrictions. My membership will be extended automatically. I am also glad to learn that the Y's essential in-person services such as Housing & Child Care will remain open, while their Employment & Newcomer programs will be available virtually online. There is something to be said about supporting a charitable organization during these difficult times. That's just my opinion.

Fantastic experience: Very nice and neat especially great stuff

Negative experience: This was a great facility before the pandemic. Since the ok has been given to open up pool gym and courses I feel they have failed the members whom pay full time money to go there and have had there memberships on hold for almost 16 months. They are at least 4 to 6 months behind other gyms that offer the same workouts. They seem to have in my opinion to have catered more to the residents and daycare in opening up. I know it's tough out their on people. They should also realize that it's the paying members that contribute to the y also and this money helps run the facility. I know the y is a charity organization but that being said to me it's a change in the wrong direction. Many of my fellow members have said to me why the y has not released any material in regards to ads in local papers to get members in. YOU NEED TO SHOW PEOPLE THAT THE Y IS A GREAT PLACE

Fantastic experience: They offer so much help yo newcomers it's awesome

Fantastic experience: They offer so much help yo newcomers it's awesome

Positive experience: It's open again.....

Fantastic experience: No worries about Covid here. All preventative measures are in place. The facilities are spotless and the equipment is in good shape.

Fantastic experience: Great YMCA plus...

Negative experience: Terrible reopening plan for health, fitness, and aquatics. Not only did they wait an obscenely long period of time to reopen (much later than other gyms), but when they finally got organized they opened for such limited hours that it's useless for someone that must still work a full day. As a working professional on the front lines that had to go into work for the entire pandemic, it's really disappointing to see how little the YMCA cares about the health and fitness of it's members. Their responses have been slow, and rarely informative. I wouldn't recommend this place to anyone.

Negative experience: Please save yourself the headache of paying for a membership at this place. Customer service is deplorable.You will deeply regret it in the end. You have been warned. Good luck!

Fantastic experience: Great YMCA plus...

Positive experience: Muy bueno

Fantastic experience: EXCELLENT SERVICE FRIENDLY LOVE THE Y, EXCELLENT FACILITY

Fantastic experience: Enjoying it, really great staff

Fantastic experience: Great daycare.

Fantastic experience: Awesome staff, no matter wats happening there always friendly n supportive of every member that walks in.

Fantastic experience: I like my Y, excellent customer service and guys working there are extremely friendly and so helpful!

Fantastic experience: Fantastic team

Fantastic experience: Nice people. Super clean and well looked after facilities.

Fantastic experience: Vaccine centre. Wonderful environment! Just be sure to go to the back entrance!

Fantastic experience: Not only does the staff at the YMCA Taggart treat you like family, the childcare centre is phenomenal. We started going to the YMCA a year ago and they continue to exceed my expectations everyday. The coordinator is kind, she listens to concerns and she really cares about each individual child - the centre is amazing, I cannot say enough good things!!

Fantastic experience: young man, I was once in your shoes, I was, down and out with the blue, no man, felt an hour Alive, I felt the whole world was that tired, that’s when, someone came up to me and said, young man, take a walk up the street, there’s a place there, called the YMCA, they can help you on your way, ITS FUN TO STAY AT THE YMCA

Fantastic experience: Great gym. Great staff. Very clean. 5 stars

Negative experience: How can you justify staying closed when all gyms are allowed to open now. You receive funding and grants from the provincial and federal government, the tax payers support this organization and you refuse to open. It's despicable. If you care about health and wellness, and are so concerned about covid, people need to be fit to combat at, the science is out on that.

Positive experience: Awesome facilities, in the heart of Downtown. Pool, athletics, classes, residence, and employment services. Check with office, regarding current availability.

Positive experience: Gym is closed until lockdown is over.

Fantastic experience: young man, I was once in your shoes, I was, down and out with the blue, no man, felt an hour Alive, I felt the whole world was that tired, that’s when, someone came up to me and said, young man, take a walk up the street, there’s a place there, called the YMCA, they can help you on your way, ITS FUN TO STAY AT THE YMCA

Positive experience: Great place with activites for little one like their jungle gym, ping pong table, basket ball courts, swimming pools,etc. The gym to pump the iron is nice, i like it but 75$ per month is a bit much. If you are low income you can have a reduced price ! They have a cafeteria to eat but they are not open late

Positive experience: I think considering COVID the cleaning must be much more vigorous.

Fantastic experience: I really enjoyed going there before COVID hit. The swimming pool is long enough (25m) to swim laps, not too many people if you avoid going there at rush hours. clean facilities. very good gym too

Negative experience: Service à la clientèle très médiocre, pas sympa du tout et regards dégoûtants sur la piscine par les entraineurs, je regrette d'y être allé (YMCA de Taggart), je préfère Carlingwood ou Ruddy ce sont les meilleurs. Very poor customer service, not friendly at all plus disgusting looks at the pool by the coaches, I regret having gone there (YMCA of Taggart), I prefer Carlingwood or Ruddy they are the best.

Negative experience: Dirty gyms. Moved to Goodlife.

Positive experience: Taggart is clean, not too busy, and has a variety of equipment and programs. My main problem is all the young people hanging around.

Positive experience: Awesome Gym

Positive experience: The personnel are helpful and enthusiastic. Need to improve a little bit the facilities, and update their information.

Fantastic experience: Amazing over there great swim lessons! Plus activities is a variety!!

Fantastic experience: Excellent service. Thank you, Adriana!

Fantastic experience: Nice

Fantastic experience: great ymca..parking can be tough for a truck though.

Fantastic experience: Clean, modern, functional.

Fantastic experience: Very helpful staff