St-Laurent Complex

Fantastic experience: Approachable, engaging Aquafit classes on Friday morning. (Remember to reserve your spot.) Focuses more on core muscles and posture while adopting a fun, user-friendly approach to fitness and listening to your body. Well done.

Fantastic experience: There perfect service and it feels welcoming for everyone

Positive experience: I love that there is a city Library in the same complex.

Fantastic experience: Amazing place for activities, friendly staff and of course the Library! Hockey rink, gymnasium, pool and library, as well as a great outdoor playground as well as outdoor pool (only open during the summer months) Libraries are on of the best things we have come up with as humans, and this is one of my favorite places to visit!

Negative experience: Terrible customer service at front desk. They made an error with my refund and owed me money. They could not find the error than proceeded to intimidate and disrespectful behavior. Once I contacted management they wasted my time by explaining the refund error over 10 times to multiple staff members. They also had multiple people listening on the phone conversation without any consent or warning. Completely a disaster of management and staff members. They need more training on customer service and basic problem solving skills.

Positive experience: The pool is small but still very good. Only give a four because it’s only needs to be more clean.

Positive experience: We have swimming lessons here every Tuesday. Always clean. My only complaint is the lack of chairs at the windows to watch the swimmers.

Negative experience: **Disappointing Experience at St. Laurent Complex pick-up Basketball** I cannot believe the city would endorse an environment that promotes hard fouls, injuries and selfishness in pick-up basketball. I traveled 30 minutes to the St. Laurent Complex, only to leave utterly disheartened. The format is flawed: full court, 4 vs. 4, with 8-minute timed games among 5 teams. If you lose, you sit out for 24 to 30 minutes. This extended downtime is detrimental; staying cold for so long not only affects your performance but also increases the risk of injury when you finally re-enter the game. The aggressive atmosphere created by this setup leads players to resort to hard fouls and playing alone. Everyone is desperate to avoid losing, and this desperation translates into reckless play. I played just one game after waiting for 30 minutes, and when I finally got in, I felt completely sidelined. The one time I did touch the ball, I was fouled so hard that my arm went numb. To make matters worse, there's no officiating, which results in constant arguments among players. The staff member present seemed more interested in chatting than ensuring a fair game or addressing the chaos. It’s disheartening to see the city of Ottawa seemingly prioritize profits over the safety and enjoyment of its residents. This is not basketball; it’s a recipe for injuries and frustration. I expected much more from a city-run facility.

Fantastic experience: My favorite place close to my house.

Fantastic experience: Beautiful building and atmosphere.

Negative experience: I don’t like here not friendly teacher with kids in swimming lessons n also very warm inside.

Negative experience: Beautiful complex and pool. Super friendly. But it's warm , and misty the water in the pool is absolutely way too warm. Please fix the showers so we can all have warm water. None of the stalls has warm warner including for handicap ♿️ Fix the broken curtains . Please adjust .

Positive experience: My Sister enjoys the Swimming Lessons with my 1 year old Nephew a great Program and My Dad And I did public swim and my Mom and I did the Aqua fit Program. My Mom dad and I are from Edmonton while my sister is back in our old hometown of Ottawa. All was a fun Experience and the Aqua fit program was very fun and good and the man Instructor was very good. Both deep and Shallow Together it’s your choice. Change rooms are a little old but ok but cared for. The libary is fun there too.

Fantastic experience: A complete place for kids. Everything is there, library, swimming lessons, summer camps n much more.

Fantastic experience: Great service and activities for families and kids

Negative experience: We went as a family and used the family changeroom which was VERY hot and smelled very STRONGLY of urine in the bathroom and changerooms. I am pregnant and was very nauseated. There was no ventilation we were all very hot having to leave out into the hall for AC. NOT THE BEST EXPERIENCE.

Positive experience: I'm from Vancouver and on this trip to Ottawa I thought I would check out a local swimming pool/rec center. The heat here in Ottawa with the 70% humidity was brutal. So I checked out the Don Gamble rec center only 6 minutes away from where I was staying. Surprisingly, the pool only had 4 people in it. Public swim times, on a Monday, are from 3pm to 4:30pm. It's a small pool but refreshing nonetheless. I swam and kept cool for a good hour. The change areas are old and could do with some upgrades. I liked that there weren't many people in the water. It was quiet and mellow.

Fantastic experience: Good facility for hockey. Clean.

Fantastic experience: Warm welcome and good explanations

Fantastic experience: Nice for family and individuals.

Fantastic experience: This is an amazing community centre with a nice pool with lifeguard and a big library

Fantastic experience: I go here regularly to shower and exercise.

Positive experience: Pros: - Great place for the family to spend time together. - Nice swimming pool and excellent sauna facilities. - The swimming pool features areas for small kids to swim and play, as well as a deep area for experienced swimmers. - Clean environment. Cons: - Limited shower areas for the swimming pool.

Fantastic experience: Great pools outdoors for little ones.

Positive experience: Very nice complex.

Negative experience: People at front desk are extremely unhelpful and don’t understand the rules. Said was at capacity but allowed people in after us. Said we needed reservations yet the website was down and didn’t allow us to. They were rude and unhelpful. Never going back.

Positive experience: Open, clean, lots of amenities. The cardio and weight rooms are far apart which isn't ideal but the arena, pool, gymnasium and library are nice

Fantastic experience: Best pool in the city... And water temp is PERFECT!

Positive experience: Nice place for sports or meeting.

Positive experience: Busy spot with a lot of services available.

Positive experience: Thursdays aqua fittnes 7:30-8;30 really fun. Chance to meet other women. Men welcomed.

Fantastic experience: It’s always clean and I always feel safe. Very pretty stores too!

Fantastic experience: Fun place too go with family always friendly staff working & a clean environment for everyone to enjoy everyday

Fantastic experience: I learned how to swim here when I was 25 years old. Then, I realized how much I missed feeling free and not being afraid of water. It's also a great place to go dancing every two weeks at the Gloucester Singles Dance Club. There is plenty of free parking.

Positive experience: Body temp pool, not good for lane swimming

Negative experience: New park which is ok the one they took down was way better but it was old, the older swings were the highlight outside, they were awesome, good condition and theyre gone now too. Library was the indoor favorite cuz they had cool puzzles and games, now they have nothing, like zero ! Bc of covid but every other library has these things avail. Out of all the libraries we visited in ottawa this was a favorite. Not even close now. So disappointing.

Positive experience: Good facility and pool. Better communication about shut-downs, and/or a hot tub or sauna that feels hotter than the breath of something dying, would easily make this 5 stars.

Positive experience: Pool mostly shallow water, no diving board, lots of space, not much people. Great early morning lane swim 7am.

Fantastic experience: Love the friendly staff at the front desk on Friday nites while I play ball hockey in the arena! :) Best community center, if it's not too busy!!

Fantastic experience: I love swimming here, change rooms are clean.

Negative experience: Lane swims here are ridiculously overcrowded at times. If you like sharing a single lane with 6 other swimmers go here, if not find another pool.

Fantastic experience: Friendly atmosphere with Olympic size pool, good gym and arena, very clean place

Fantastic experience: I love to work out here

Positive experience: Nice city rec center.

Fantastic experience: Very fun, hadnt been in a very long time good ambiance and people

Positive experience: I recommend the summer camps that they have at this location.

Fantastic experience: Great place...lots of parking

Fantastic experience: Very clean pool area for swimming was well lit staff was great

Positive experience: Some minor renos during COVID shutdown have helped.

Negative experience: Gyms way too expensive. $90 a month is way more expensive than a GoodLife membership which has way better amenities... And $10 for a single visit...

Fantastic experience: Staff are Friendly and Nice.

Negative experience: Very bad customer service. Why are the doors always locked well before closing? And why are staff always stuffing their faces with food at the main counter? Don't they get breaks and have a staffroom to eat in?

Positive experience: Decent facility, easy to get to. The rink is smaller than an average size hockey drink but generally in good shape. Can only comment on the hockey rink as I'm not using any of the other amenities at the complex.

Fantastic experience: Visit this place every week at 6 am. Very clean and quiet facility.

Fantastic experience: This place is great. I enjoyed my time here while visiting from out of town. There was everything I needed: a place to exercise and shower, get some work done and have zoom meetings. The staff were very helpful and the wifi was fast.

Fantastic experience: Swimming lessons have been amazing here.

Fantastic experience: I come here with my daughter to go swimming on weekends and to go read books with her in the library. The building is beautiful with children's art and the staff is incredibly friendly. I suggest you have a visit it's great! Lots to do.

Positive experience: Great place for kids. Keep your car valuables free

Positive experience: Gym should be open at 7 am not 7:30 am. Now opens at 7.

Fantastic experience: Kids loved being able to use the pool! Mom loves that it came at no cost on a super hot day! :)

Fantastic experience: Imo one of the best community centres in Ottawa. The range of activities/fitness are pretty decent and I can only imagine that will continue to expand as cautions abate and people return to their favourite sports and activities. Hoping for even more activities for adults!

Fantastic experience: Great lane swim times. I enjoy the pool a great deal. Very friendly staff as well.

Positive experience: It's really not that complex. Its a building with a pool and lots.of rooms. They have camps here, but you cant camp here. Which might be the most complex aspect of the whole place. 4 stars. Most of the rooms have signs to tell you what they are. Excellent selection of gumball machines.

Fantastic experience: Best place for swim lanes...friendly employees

Negative experience: The Library is nice and the staff are very nice. But, the swimming pool staff are not friendly and don’t know anything, gave me false or wrong information.

Fantastic experience: I love this facility !! Highly recommended !!

Fantastic experience: The staff here are always very friendly and helpful. The complex itself had many things to offer, except for COVID-19...

Positive experience: Its been a while that I'm going here for lane sweem and Zumba. Overall the building is abit old and need renovation . But people who work there are nice and overall its a good experience.

Fantastic experience: The most wonderful school I've ever seen ❣️

Positive experience: Great place . . . Good swimming pool and locker room. The building is clean and well maintained.

Fantastic experience: Great ice rink !

Positive experience: +1 for the radiant heated section that we can turn on for ourselves.

Fantastic experience: Love it the staff is wonderful as well.

Fantastic experience: Great gym but the location is weird to get to by bus. There is no direct route and requires a 10min walk from McArthur.

Fantastic experience: A great community centre, featuring pools, a library, workout gyms, gymnasiums and many activities/ classes for almost all age groups.

Fantastic experience: I like this complex , we use the outdoor pool and library at times. Not too busy usually.

Negative experience: Poor customer service experience

Fantastic experience: Did my 2nd covid shot here. Pretty awesome. I used to come here when I was younger to either swim, workout or try and study.at the library. Staff was always awesome.

Fantastic experience: I was there to receive my second Covid 19, Pfizer vaccine. All staff, professional and volunteers in attendance were most attentive.

Fantastic experience: Beautiful library and nice building with public washrooms, lots of parking and really nice swings that go super high!

Fantastic experience: Went for my 2nd dose of the Covid-19 vaccine. Excellent location and very well organized! Kuddos to the health people working there.

Fantastic experience: Awesome place to get a.second COVID 19 vaccine. Staff was organized efficient and well prepared. On our day to visit, a Sunday many of them seemed to be a team from. CHEO. There was no lingering anywhere in the process and the 'bylaw officers' monitoring the parking lot were top rate- kind, decisive, direct and effective.

Fantastic experience: Great place to get a covid vaccination. Would recommend.

Fantastic experience: At the time I went, it was for the covid-19 vaccinations but when this is all over, I will go back for other reasons.

Fantastic experience: Brought my father for his vaccine, it was nice and bright and clean.

Fantastic experience: Very well organized for my second covid shot!

Fantastic experience: Well run place to bring a teenager to get a vaccine. Didn't get to see much of the complex.

Fantastic experience: Well organized for swims. Very pleasant staff. Worth getting out of the house, and into swimming.

Fantastic experience: The covid vaccine location at 525 Cote was excellent, well organized, and friendly.

Positive experience: Here is where I received my covied 19 vaccine, clean, nice and fast. Only took 15 minutes

Positive experience: Nice little swimming pool that isn't usually too busy and it also a gym and a library which does make it quite the nice little complex.

Fantastic experience: Thank you to the staff at the covid vaccine clinnic for our shots! Everything went very smooth.

Fantastic experience: Covid vaccination went super smooth! Keep up the good work guys!

Fantastic experience: Me and my girlfriend went there to get her vaccine, was a little bit of a wait but the facilities look very clean

Fantastic experience: Covid 19 vaccine...smooth quick and well organized I don't feel any negative symptoms

Fantastic experience: Clean, well organized, clear signage; lots of parking. The volunteers and staff are amazing: thank you!

Fantastic experience: Went here for my 2nd Covid Vaccine! The setup was pretty well thought out..

Fantastic experience: My dad was vaccinated in no time. Front line and helpers were amazing.

Fantastic experience: It's has a large hall. That's where they give Covid-19 Vaccine. Ample parking lot too.

Fantastic experience: Went there for my Mom's second vaccine! Power outage because of the storm pushed back her 5:15 appointment to 6:15. Despite that glitch because of weather it was well organized by all staff and bylaw officers.