GoodLife Fitness Ajax Taunton and Westney

Negative experience: I was really, really trying to keep an open mind. Just visited this location earlier after working out at LifeTime for 4+ years to sign up for a 3-day trial to see if making the switch would be worth it (for the better price). The difference in atmosphere and quality of equipment was to be expected, but the service was severely disappointing. Anthony and Katelyn at the front (who i briefly spoke to) were great, but Brittany seemed uninterested in servicing me and more concerned with making a sale from the start. Nothing about our time together felt genuine. While she was showing me around, she seemed kind of snarky after she asked me if LifeTime had some of the same machines (they do) and said “ours are better” (which is a false remark, depending on what you’re looking for. LT’s machines have tighter settings and fit my body better, and the *same* ones at GL are noticeably creaky/older and are way too big for me. And while I’m small, I’m definitely not *that* small— yet the machines are still too loose/not close enough on the lowest settings). On top of already being pushy about getting to commit to a full-on membership instead of the trial or to sign up for classes, she also deliberately lied to me After my workout I asked if I could use the rest of my 3-day trial at another location and she firmly said no and that it would only be valid to use at the Taunton location. Yeah thank god I’m not naive I felt like something was off when she told me this and when I got in my car immediately called the Rossland location to confirm. An associate there pulled up my account from her end and said I could actually use the rest of my 3-day pass at ANY location across Canada. So it was clear that Brittany was trying to keep me as a client at her location (which I can understand, because that’s her job), but to straight up give me the wrong information in an effort to do so is WILD. You shouldn’t have to trick people in order to make them stay. Considering service alone — amongst many other things— LifeTime wins tenfold. The Rossland location might see me but I definitely will not be back to this location probably ever

Fantastic experience: Hot yoga location! Clean, big and nice gym and friendly staff!

Positive experience: Very spacious and a variety of equipment but quite a few out of order. It is clean and staff is nice.

Negative experience: Only come here when there is NO other gym open. It stinks. I’ve come here 5 times on a Saturday because no other gym is open in this area at that time. Each time, Zero hygiene in this gym. I don’t know who these people are ew.

Fantastic experience: Cool place to workout. A lot of machine plus the staff are very kind

Fantastic experience: Staff is amazing and always friendly!

Fantastic experience: I can't say enough good things about my experience training with Ryan. When I started, I was at 270 lbs and had been struggling to make progress on my own. Thanks to Ryan's expert guidance, encouragement, and personalized approach, I’ve managed to lose 15 lbs and feel better than I have in years! Ryan’s knowledge of fitness and nutrition is top-notch, and he knows exactly how to push you just the right amount. He genuinely cares about his clients and is always there with the right advice, whether it’s tweaking a workout or offering nutritional tips. What really sets Ryan apart is his ability to motivate and inspire. Every session left me feeling stronger, more confident, and closer to my goals. If you're looking for a trainer who is not only skilled but also truly invested in your success, Ryan is your guy. I’m excited to continue this journey with him and highly recommend him to anyone ready to make a real change in their life!

Fantastic experience: My experience with Ryan has been truly wonderful. He was very patient and understanding. He made my experience here truly amazing and I would definitely recommend him to anyone. Best PT ever!

Fantastic experience: Ryan is an awesome trainer. Definitely enjoyed our session with him.

Negative experience: I purchased personal training program and had multiple attempts to resolve my issues in every level I can think of. There isn't a standard policy they follow. Initially, the trainer would cancel the scheduled sessions with a vm 2 days before. I contacted them to restart and thought all was resolved and I was informed I'll get my sessions back. Then again, I'm in the same loop. There were no reminder emails sent for a session which I didn't book and its considered no show. On top of that their system deduts sessions (2 of my paid sessions are showing as used). I tried many times in various ways to resolve again but noone even listens your complain and treat you like you are trying to get free bees. No professionalism and very defensive customer service. If you are planning to purchase personal training sessions, please look elsewhere. This isn't worth your time and unnecessary stress dealing with inconsistent process and most of the trainers only care about finishing the session (not really there to help you reach your goals). I'm leaving one star only for their group programs which I find very helpful and efficient. The gym itself is also not bad but customer service and staff are the worst here compared to other locations (I have been to 4 other locations). I'm tired of fighting and don't really have much energy to go back and forth again on getting the services I paid for. Please think before purchasing personal training sessions here.

Positive experience: Jason was very welcoming and offered helpful suggestions.

Fantastic experience: Please add another leg press machine!!!!

Fantastic experience: I worked with PT Ryan . He is very methodical, knowledgeable and most of all very patient. He made the goals practically achievable based on my personal capabilities. I would really look forward to with him going forward.

Fantastic experience: I love this gym. Just too expensive

Positive experience: If you want good health then come here for monthly membership including swimming, taking bath etc

Negative experience: Employees should be taught how to provide service and talk to customers first ZERO SERVICE BRANCH NOT RECOMMENDED

Fantastic experience: Great staff and the gym is well maintained. My biggest upset is the schedule. Tuesday spin soca class is always full. Within 1min of it going live to book on Saturday it is full. You NEED to have a second class with Ernie. She is ONE of the best I've spin with. Hope you will consider having a second class.

Negative experience: Thanks to Jess and Shakir, They both were chilling and walking for no reason at the gym, when one of them supposed to be behind the counter. Thanks both of you for ruining my whole day for wasting my time. You just returned me to identify if I'm a member of this club or not! Where were you when I was waiting for you for the 12th or even more I came to this branch? I really disappointed of this branch, however you have good employees like Kevin and Kai and some other employees who work beyond godlike and very well.

Negative experience: An old guy usually working before 5 and leaves at 6 o'clock, this guy is awesome. Why?! I enter into the gym, scan my barcode pass and wait for 5 to "even most times" 10 minutes, to give towels. Eventually he comes and ask phone number to identify if I pay the towel service or not. Very slow and boring customer service. I wish, I could help you to improve and retrain your customer services. It's happening for me anytime I go to this branch.

Negative experience: Trash policies. Recently, I canceled my membership after realizing gyms, in general, are a scam. Like, why on gods green earth would I pay to run in place on a machine when I can just go for a run around the neighborhood? Anyway, after that epiphany I went to cancel my membership because I wasn't going to be using it anymore, but because of a scummy policy I am being forced to pay for an extra month I have no intention on using. If I ever lose enough chromosomes to make the decision to join a gym again, it definitely will not be good life. Despite all that, the people I interacted with were all friendly and amazing.

Positive experience: Nice gym. I like how there is always parking outside and there is no time limit so I never have to rush. Staff is usually friendly in the day time. Very convenient that it’s right beside a grocery store as well. It’s also nice the way the interior is designed so that you get so much sunlight on a nice day. I guess if I really had to comment on something that could be improved is there could be a few more machines. For example, maybe I missed it, but I couldn’t find a calf raise machine. The Harwood location has more equipment, but if you live near Westney and Taunton, it isn’t worth the extra drive just for that (at least in my opinion).

Fantastic experience: Great location with fair parking. We drive from Pickering to do Bodypump with Jackie. She is great. Staff in the front is welcoming and good attitude. M

Negative experience: Most convenient in terms of location but it’s rather frustrating that the front desk person is never around. I have had issues with the app working and need to wait long to just be let in. I doubt they run regular maintenance as 1/3rd of their equipment barely works and is never fixed!

Negative experience: Called to book a guest pass, asked if guest pass policies varied depending on the location. Employee who answered the phone cut me off and was passive aggressive for no reason. Unfortunate experience dealing with this place.

Fantastic experience: Great location! Fresh food from the Asian supermarket next door right after the workout makes this location more excellent!

Negative experience: Not enough equipments.And too many people; sauna is not working for a month, cannot fix it yet?

Negative experience: Goodlife Fitness is a rip off business when you pay close attention to their policies. Spent six months with them and I was not provided with even tag or sport bag for six months. For six months I was getting answer we are short on tags and bags. But they were very much on time taking money from your account. If you have to downgrade your account , they will be charging you fee and if you cancel the member ship you will be still charged for next 30 days. You will be told their was a 30 day fine print policy for cancellation. There are other gyms with better price and non-rip off policies.

Positive experience: For me this is most convenient gym locally to work out at after hours. They have everything most fitness clients need minus a pool/courts. Would be nice if there was 1-2 extra squat racks and extra benches during peak hours. Or perhaps enforcing time limits per machines/racks. I don’t mind working in with others but sometimes many are hogging the equipment and often in bigger groups who are just doing more socializing than exercising I find. Great gym just feel the space can be used better to accommodate the higher volume of clients .

Fantastic experience: Friendly staff, always clean

Fantastic experience: Fav gym on Saturday and sundays mornings only

Positive experience: Good facility. Love the opening hours. Rating 2 because of the Halloween decorations I walked in to on the 29th of October. People have religious objections to this particular pagan observance.

Positive experience: I like the Gym, good equipment to workout. I would be more happy if they can also include a pool in the Gym.

Positive experience: Clean and Tidy

Positive experience: One of the better branches of goodlife i have been too.

Fantastic experience: Nice gym

Negative experience: The club is good but don’t sign up for personal training sessions. The trainers will keep telling you to not worry about sessions being expired and the sessions will be reinstated but it doesn’t happen. I reached out in the beginning to cancel all personal training sessions as I no longer can make it but was told to not worry about it and I can come back whenever I am ready. I enrolled for more than a year and still did not get a full training plan even after repeated follow ups. Finally canceled membership and not signing up at this location again. Waste of time and money!

Positive experience: Good for gym but need some look after

Negative experience: Representatives need to learn more about customer service!!

Fantastic experience: Another great place to join for health and fitness.

Negative experience: Good gym, unless you are not okay with people recording you in the changerooms. For years, I have been going to many different GoodLife locations and this gym has the worst problem with people taking pictures in the changerooms. Employees will also do nothing about it and allow it even considering there are signs that clearly state it's not allowed. I have been in contact with head office regarding this issue. I was supposed to receive an email in 3-5 business days from the manager. It has been three weeks and I have not been contacted. I have followed up once, and still nothing.

Fantastic experience: This gym is amazing. I always have a wonderful experience going to it since it is very close yo my house. The staff is wonderful. Suren, Anthony, Ryan and Cienna are amazing. Always helpful with everything the gym needs. Always kept clean.

Fantastic experience: Love this gym, very spacious and lots of equipment to use. I normally go in the morning and there aren't any issues with available equipment. Probably the best GoodLife in durham!

Negative experience: This location used to be great, but unfortunately, it has become excessively busy recently, resulting in a shortage of available equipment. If you plan on visiting during peak hours, good luck finding an open spot on any exercise equipment. In my opinion, as they continue to attract more members, it would be beneficial for them to invest in additional equipment.

Fantastic experience: This GoodLife location is very clean! The staff is always cleaning the machines. In particular Simone goes above and beyond when wiping down the machines. Every GoodLife location should have Simone in it!

Fantastic experience: Best atmosphere. Supportive and professional staff. Clean environment. Always a fabulous experience day and night.

Fantastic experience: It’s a clean and spacious gym with friendly and helpful staff . I never felt uncomfortable by other gym goers and also found it pretty cool that everyone wipes off the machine they use after they’re done

Fantastic experience: This is my favorite Goodlife. So great seeing the familiar morning crew this evening.

Fantastic experience: Super friendly staff and everyone looks out for you! I love coming here and working out! Highly recommend Savannah as a personal trainer, she is awesome!!!!

Fantastic experience: Great gym, great service!

Fantastic experience: Great Gym. Helpful staff.

Fantastic experience: Excellent gym. No complaints

Fantastic experience: Great location, friendly staff. being a 24 hour location is very convenient.

Fantastic experience: Friendly staff , very clean and spacious

Positive experience: Good gym but there are definitely better goodlife locations pretty close by. 24 hours is awesome though, but does lead to some places like the bathrooms becoming very dirty at later times because there is only one staff member.

Fantastic experience: Very nice and very helpful staff

Fantastic experience: Friendly staff. They tried very hard to keep the place clean.

Positive experience: Gym has a great amount of equipment and not too busy at night

Negative experience: Very bad experience at this location on the April 12th night shift. From the 2 front desk people working there. Bad customer service.

Positive experience: The gym is great as staff are friendly, the place is not too busy and is kept clean. However, they are missing some equipment.

Negative experience: Absolutely worst customer service ever. The guys at the front desk Anthony and Suren were super rude. I love Goodlife fitness and I always drive around to every location to meet up with my friends in every location and have a great service as I have always had with other locations but this one really disappointed me. I drove half an hour for this location and it was an absolute waste of time to come to this location and getting a bad experience from the people working there. NEVER COMING BACK HERE!

Negative experience: I’ve been a loyal customer of Goodlife for years now and I have never thought I’d experience such thing. Suren and Anthony Immature unprofessional and disrespectful showing egotistical behavior towards us. Not only should Goodlife consider hiring people who would make our experience better at the facility but they need to also look at the management at this location they run things there own way I’ve been to 50 locations across GTA and I’ve never felt this type of environment ever. Once again we over pay to be a customer of Goodlife compare to other gyms to have a good environment and a great experience and being treated like a good customer but instead we were treated like a nobody making us feel like should we even continue coming to Goodlife again.

Negative experience: SUREN & ANTHONY (Night Shift Front Desk) - the most unprofessional and untrained people I have ever met in my life. The worst experience I have ever had in my 10 years of Fitness journey. I thought GoodLife has the best customer service but these two guys made me to regret it by their rude and childish behaviour. I kindly request GoodLife to please don’t hire immature people.

Fantastic experience: I have been going to this location late at night after work, exhausted and tired but Safiyah has been giving me energy and encouraging me to keep going and showing up. This girl needs a raise! The energy is electric.

Fantastic experience: Clean and tidy and very nice staff

Fantastic experience: The best gym for body pump and has friendly staff love it here :)

Fantastic experience: Great gym great environment love the place

Fantastic experience: Great gym! Employees are very polite. Especially Ryan.

Fantastic experience: This is a great gym. Friendly staff and ambience

Fantastic experience: This is my favorite Goodlife. I have been training here for over a year. The staff is amazing and the gym has really good equipment that is well maintained. There is a good mix of members with different fitness goals. My previous location was full of attention seeking desperate members video taping themselves, and just socializing. My workout took twice as long waiting for them to stop watching videos while sitting on equipment.

Fantastic experience: Great environment and good variety of machines

Fantastic experience: Extremely clean

Fantastic experience: Jermaine and the staff are professional, friendly, and welcoming. The gym is very clean with a great atmosphere that is inviting to anyone regardless of their fitness level.

Fantastic experience: Great staff always friendly and working hard

Fantastic experience: Super helpful and kind staff! They’re always willing to answer any questions and help out if needed

Fantastic experience: Love coming to Goodlife in Ajax (Westney & Taunton). The staff are super friendly and always available to help, place is clean and always kept organized even during peak hours and the best part is that they are open 24hrs so it’s super convenient.

Fantastic experience: This is a great location, great equipment. The staff and manager did a great job helping me set up my membership, very friendly.

Fantastic experience: My home away from home... Very spacious, I never feel uncomfortable with my fellow gym goers, lots of friendly faces, the staff are welcoming and very helpful.. always greeting with smiling faces. I also love the classes. Soca dance party is a must try! Definitely recommended.

Positive experience: Good gym, could use more space and equipment though. Overall very good.

Fantastic experience: Nice location, always very clean and very friendly staff.

Positive experience: Great location but it can be a little frustrating with the lack of service making sure that all the weights are properly put in place

Negative experience: Dolly gave me the worst customer service ever. Why this lady works here is beyond me. I was considering signing up for a membership but after seeing the type of people GoodLife employs no way!

Positive experience: Good gym but no hack squat means leg days are incomplete. If only they had a hack squat lol I do have to say though, this gym's members have pretty bad gym etiquette, you'll often see dumb bells placed incorrectly or not returned at all. If you can see past that, the gym isn't bad. This gym also loses points for not having a pool

Positive experience: I like it as it's not as busy as other locations. It doesn't have all the amenities so it attracts people arent in need of the all the extras. Which also means you get less of the people who toss weights on the ground, and walk around like their the next Arnold.

Fantastic experience: Pretty large with a large variety of machines. Has dumbbells that goes up to 100 lbs, 3 squat racks and 2 platforms, sanitizing stations throughout to keep the gym clean, people who are generally nice, even a large amount of various cardio machines to keep you company. This gym has a good amount of benches, 2 smith machines, a jungle gym and 2 assisted pull-up stations. There are also a wide variety of cable machines for all sorts of exercises. This gym has everything you’ll need to a good workout.

Fantastic experience: Nice location

Fantastic experience: Never over packed

Fantastic experience: Clean and convenient

Fantastic experience: Nice gym

Fantastic experience: Good

Fantastic experience: Maria N was such a pleasure to work with! She had a very positive attitude which kept me going during my workout. I highly recommend her as a personal trainer.

Fantastic experience: Always friendly environment and kept clean.

Fantastic experience: Amazing supportive staff! Great facility, very clean, great place to get a good pump, trainers are also amazing , especially Matthew!

Fantastic experience: Best Goodlife ! from front desk to workout space everything is the best evening during Covid.. Just wish can be open at 5am!

Fantastic experience: My top 1 place to go!

Fantastic experience: Great location and fairly quiet if that's what you like. Works for us.

Fantastic experience: This location is one of our most preferred locations - the facility is always clean, and staff is always friendly. HUGE shout out to one of the employees - Amy - as she is a huge asset to GL. Her enthusiasm for access to fitness and dedication to the GL members really helped us choose a better plan that worked for us, and the family. Love being part of th GL community when I know the company cares for its members and employees!

Fantastic experience: Amazing gym!! The staff here are so friendly and it’s always clean :)!

Positive experience: This place is fantastic. It can be very crowded, though.

Fantastic experience: Best assistant manager anywhere

Fantastic experience: Great gym with everything you need for a solid workout. I'm very happy they decided to provide their members with 24Hr service. That is how you know management cares to accommodate everyone.