Buzzfit - Dollard-Des-Ormeaux

Fantastic experience: Nice gym and staff too, recommended

Negative experience: I really like this place. But I give two stars for the fact that the machines I need have not been working for several months. And massage chairs do not work well and often break down. There is always a queue for a massage.

Positive experience: Damn!...3 flights of stairs....almost turned around and left work out completed....much laughter.... Transferred from Kirkland after 8 years.....kept getting sick every time I went since the beginning of the year 4 colds/COVID in the March to July window...three weeks of misery each time...COVID benefits I guess. Now I wear a mask period. Trying to get use too feel and the vibe of the place...couple of pieces of different machines...and punching bags... yeah.... couldn't get the sled to work though....it just seems to dig into the mat and tilt... but all things considered happy to be working out again.

Fantastic experience: Great gym and the staff, Led by Khaled are super friendly and professional.

Positive experience: Really nice location and great gym. I gave three stars because the girl at the front reception really needs to tone down and be polite. She didn’t respond very well when I asked her about the equipment as if I was bothering her and now she talked super rudely to my guest who accompanied me just to make us feel uncomfortable.

Negative experience: Super rude staff

Negative experience: Bad gym. Bad service. I regret ever signing up. If you go ahead and sign up anyway, make sure if you ever lose your credit card or have it stolen, that the very first thing you do is call your gym! Don’t think about your rent/hydroquebec/insurance, etc.. make sure to prioritise your…gym. Don’t call them when you have your new card, no, AS SOON as you realise it’s stolen. Not only the prices are really high but they also have a terrible system for communication and billing. I lost my credit card and one week later, I go in to pay the last week and cancel my membership. But alas, they are charging me a $27 penalty fee for my payment not going through a week ago. I understand that there should be a penalty for late payments but my card was LOST and as soon as I received a new one I went in to use it to pay. Their excuse for charging it is I am supposed to let them know before they attempt to charge me. But that was literally impossible in my case as they both happened in the same day. TLDR; they will try to squeeze ever penny out of you EVEN if your credit card is LITERALLY NOT WORKING. The gym itself is also very small for how many people there are and is constantly busy. Few benches for lifting, fewer squat racks. Only go if you’re all about cardio.

Fantastic experience: This is a the perfect gym for people just starting out great workout equipment

Fantastic experience: They have good plans that are suitable for everyone. The machines are in excellent and clean condition, and the staff is nice to deal with

Positive experience: Pretty good place to workout lots of machine chill and relax place I like it

Positive experience: Evenings are pretty busy. If you want to enjoy working out without waiting for machines, I suggest going in the morning.

Positive experience: The gym itself has a plenty variety of machines and weights. More than enough equipment to make a perfect workout. The staff is friendly and carefully keeping the facilities clean and running. Having that said, Ive been a member of this gym for about 2.5 years now and it’s the first time I actually consider changing gyms because of the smell. Some (very few) people are not paying attention to their body odour and it is bad to a point where you can’t even workout close to them because the smell is just unbearable. It is normal to sweat and smell but these cases I’m talking about are extreme.I don’t think it’s news to anyone that you need to breathe to workout properly, not to mention to literally live. They need to implement better rules concerning hygiene. It’s not fair for people who are sharing spaces with them

Fantastic experience: Clean, lots of machines

Fantastic experience: I have been going there a few times a week for almost 1 year....clean...good atmosphere..very good equipment

Fantastic experience: Love going to buzzfit!!! The people at the front desk are really friendly, I like the morning classes with the teacher anybody can join in!!!

Fantastic experience: great gym friendly employees, clean and great morning classes!

Fantastic experience: nice gym and the staff is so friendly

Negative experience: Upgraded my membership in November after moving from Brossard BuzzFit in the last 4 weeks the 3 Red light machines have not been working only one of the two Hydro massage chairs is working. Men's showers for my husband were not available for a couple of days. The place is like a sauna in there the whole time. When I ask when will these machines be repaired nobody knows. When will these issues be repaired

Fantastic experience: First time here, was offered a tour of the gym as well as a one week free trial, which was quite unexpected. The staff at the gym were quite warm, welcoming, and knowledgeable. The gym was equipped with everything I needed, from specific machines to free weights to barbell to cardio, and heavy lifting areas. The locker rooms were generic, with 3 showers. Definitely not enough at peak hours. And there are no soap dispensers in the showers. The locker room could have been cleaner. Sauna was a nice, included touch. The gym area appeared quite clean, most members were disinfecting their equipment after use, and there was often staff passing by to clean the floors. The counter is stocked with a few energy drinks, protein shakes, and hydration drinks. Overall, I would certainly recommend a membership here considering the price and amenities.

Fantastic experience: Très bon gymnase. très propre. Personnel très gentil et professionnel.

Positive experience: Nice a clean. Unfortunately the heaviest dumbbell are 75lbs. Nonetheless the gym has a lot of machine and is nice.

Fantastic experience: Staff are good I am still new.a lot of machine. A big gym. A1 good job.✌

Positive experience: Good gym for price, but lots of hidden fees.

Fantastic experience: Amazing Gym with lots of Cardio and Fitness Machines. Staff are extremely nice. I love coming here!!

Fantastic experience: Great gym. Very affordable. Rarely crowded. Easy parking.

Fantastic experience: Chill staff and nice experience so far

Positive experience: Very spacious and clean. Equipment in better condition and better quality than the other Buzzfit gyms.

Negative experience: Broken equipment for last 2 months, broken water tab from last 2 weeks and no privacy for starching (poor gym layout) They increased monthly fee by 10% and $57 maintenance fee on top of that ! They have a 12 months commitment and they charge maintenance fee for next year 2 months before end of commitment so you are stuck for next year !! Cheep tricks

Negative experience: I must say that my experience at the gym was great, until I was in the sauna and a male worked casually walked in the women washroom on a busy day while the women locker room was full. He proceeded to open the sauna door without any notice meanwhile I was half naked, needless to say I have never returned to the gym ever since that experience. Men should not be allowed in the women locker room period, no excuse!

Negative experience: Location is ideal, premises not clean, opposite sex noted in washroom as mentioned by other users. Fee is ok though

Positive experience: Very nice and spacious gym but the AC doesn't distribute everywhere so it's always so hot and you sweat a lot lol. Update: I only removed 1 star due to the lack of AC lol but I forgot to mention that the staff is very nice in this location! During my free trial with my bf, we were welcomed by the employee I don't know his name unfortunately (average height, bald, very kind and smiley Caucasian guy with nice blue eyes) and he was very helpful, accommodating, and made us feel welcome. We were pleasantly surprised and loved the customer service we received from him and he was also one of the reasons why we signed up at the gym. Buzzfit DDO is very lucky to have him as an employee. They've also updated the gym with more equipment (they now have deadlift platforms and indoor turf for sled push/pulls, etc. However, their black mats do need to be replaced though, they're flat and no longer have cushion

Fantastic experience: Great gym and I have a terrific trainer, Jemal.

Fantastic experience: Nice gym. Amazing employees and equipment is effective. I like the vibe. Thanks

Negative experience: Joined in April and on account of an unexpected amount of work that I had upcoming, I realized that I would need a hiatus of approximately three months from my training. Apparently this is not a valid reason for putting my membership on hold. As a result, I decided that it would be best for me to cancel my membership. I was told that I needed a Doctor's note or a evidence of a plane ticket to put my membership on hold. I find this ridiculous! I enjoyed the gym and the time I did spend there. However, I also must say that the young woman who signed me up and also signed me out never smiled and was never very helpful, understanding or accommodating. It's unfortunate, but I was not made to feel welcome.

Fantastic experience: Best buzzfit gym branch in montreal

Positive experience: Just very busy compared to my usual gym

Fantastic experience: Man this place is very cool, I love this place! Pretty cheap for the amount of machines, space of the place and overall atmosphere in it. I definitely recommend going here if you live nearby, you won't regret it. I workout here at least 5 times a week (unless I'm really tired) and I loved every single time I was here.

Positive experience: 1st day here. Not busy 4pm Wednesday. Fair bit of équipement. Sauna is working. Awesome. In body analyser wasn't there

Fantastic experience: Fantastic gym,very pleased with equipment and atmosphere!!! For over 2 years of training here I am extremely satisfied!!! All staff is wonderful,Rudi is the man!!!

Negative experience: This place does credit card fraud. Even if you cancel your membership they will keep charing your card. I had to file a charge back with my bank. This is the only gym that will not let you become a member unless you have a credit card on file.

Fantastic experience: Amazing service! We had a billing issue since covid restrictions started, we went there worried that we will have to pay a lot since we never cancelled the service. India was awesome and cleared everything up within 5 mins. I truly did not expect such a service especially after my last horrible experience with Gold's gym Saint Laurent, I made the mistake of assuming all gym businesses are the same. Hat off to Buzzfit! Thank you!

Negative experience: The parking is very very bad. Full of holes , muddy and not done with asphalt. The machines are not getting fixed since i go 4 times a week i can feel some machines needs repaires and more are braking. At least once a week no swipes in multiple bins and staff says well we have none. First year and won't renew if still like this at the end of my year membership. Quite not impress for a big name like Buzzfit

Positive experience: Affordable but I would like to see more equipment there and not to much out of order machines in cardio section

Positive experience: Great! Went with a GF from work and felt very comfortable.

Negative experience: The employees stand at the cash having personal conversations making you wait for them to finish as you wait at the front. I am on a free trial from the Brossard location (far superior in terms of service). I called DDO this morning to confirm that it would be fine for me to test an alternate location. They said it would be fine. I then drive to location to be rejected. Poor service.

Fantastic experience: Hi New member after a failed attempt many years back...i NEVER came in at all after registering and keeping the membership active, but staying away. This time around however there is a difference and my commitnent is due to my trainer Jemal. This young man has impressed me with his personality, patience, kindness, love and dedication to his position and profession. I also enjoy the facilities, cleanliness and all around quiet ambiance. I have already spread the word around to friends and family. You can expect new members joining. Keep up the good work Buzzfit. Rafi Porath Pierrefonds

Positive experience: I must say the value is great for beginners. Half the price of close competitors World Gym and Monster. However, this is hinted by the fact that there are lots of smith machines and cardio machines. A great bonus is the sauna. Locker rooms are on the smaller side, and the crowd is mostly teenagers. They are even open on Christmas and New years. Definitely worth a look!

Fantastic experience: Giving a 5 star review to Khaled because I forgot to cancel my membership for about 3 years, when I moved to another part of town, and he waived the fee for me. I really appreciate this because I messed up my knee playing basketball and will need surgery and the money waived will help with the physio. Thank you Khaled!

Positive experience: They stepped up their game with the equipment and people mind their business in general but Monster Gym is still superior... I enjoyed my trial period though!

Negative experience: Staff are not helpful or trained to deal with dangerous situations and gym is a mess

Fantastic experience: I like the gym honestly no disturbance and Khaled is super helpful

Negative experience: If could give zero stars I would horrible service kept charging my card and I never asked to renew reached out to them by email and they never replied

Fantastic experience: I really appreciate Mr.Khaled Saadi, Manager, the understanding and the service I received was truly superior. Thank you so much Mr. Khaled.God bless you

Fantastic experience: I joined this DDO location and I'm happy with the amount of equipment they have. I can tan and have a massage in one of the super chairs they have there. My membership allows me to visit any Buzzfit location but this one is the cleanest I have been to. The graveyard person on weekends is very helpful and keeps the place in order. There's sometimes some hormone overload young people late at night throwing workout balls around and screaming from frustration long after their workout is done overstaying their visit but besides that it's flawless. Buzzfit DDO is the best ! Good job to the franchisee/owner and his staff. Don't forget the rebates you're untitled to with your membership(see picture)

Positive experience: Has all the machines and equipment needed. Gets busy sometimes. My 1 less star is because the app shows they offer classes here but they don't and because you can only work with a buzzfit registered trainer. Except they aren't buzzfit employed, they're contractors that you contact yourself, they don't set up or schedule for you so it doesn't make sense to me why you can't work with another preferred trainer.

Fantastic experience: i recently found out the 45$ was the maintenance fee. Kinda high, but overall good gym. Just needs clean up from time to time bcz of smell. Will be coming back in a few days :)

Positive experience: Don't dead lift to loud there or someone will kick the bars out of your hands and kick you out.

Fantastic experience: The gym is small but clean and well organized Staff and members are friendly

Negative experience: Would avoid going to this gym at all cost. This is coming from a formal employee who was treated very poorly in the workspace by management and other staff and was written off with no reason or proof. HR had no intention into asking what was happening. & the old manager kept firing all staff for absolute no reason. Beyond upset of the way they treat people around here

Fantastic experience: Great experience and very clean gym. Was greeted and signed up by Annabelle and Mason who provided me with excellent customer service.

Fantastic experience: Buzzfit is and will always be my #1 go to gym. I’ve been on and off for years with them and still give me great service. The ambiance is amazing and quality time with those machines is what’s needed after a long day.

Negative experience: Now it's August 2022, i cancelled my membership in Last November 2021. but they still deduct 22$+TX from my credit card . every time the receptionists giving me a different manager name to e-mail and they refuse to give me phone num . The owner or manager , Dominic, Bruce ... or what ever called. please guys , tell me what i'll do in this situation, i'm losing money every month Thanks

Negative experience: I was going to join this gym as it is close to my home, but after reading all the comments about the lack of customer service / rudeness of the staff / incredible fee charging policies, I decided not to join. I see the responses from the supposed problem solvers are a standard copy/paste response. Does not inspire confidence. Sorry folks!

Fantastic experience: Nobody writes reviews about Jemal. He is the best personal trainer. Very buff. Mason and Annabelle are alright. Good gym<3

Negative experience: Decent gym. Terrible management. It’s insane how Dominic has not gotten fired yet. Very unprofessional and rude. Flirting with clients. Such a potential filled gym given to a terrible manager.

Fantastic experience: Was greeted amazingly at the desk by two respectful and enjoyable employees by the name of Anabelle and Mason, they really made my buzzfit experience worth it.

Fantastic experience: mason and anabelle, u guys are goated af the most friendly gym for anyone beginning to go on a transformation, it’s the right place to be

Positive experience: Nice gym at an affordable price. No deadlifting and lack of unassisted squat racks and benches.

Negative experience: Worst gym ever and worst management run by the worst manager "Dominic" last month me and my friend signed up the membership . Dominic was the one who was signing us up for the membership. The way he was looking at us was very uncomfortable. When we were done with the signup and we came home and we saw he sent the follow request on Instagram to my friend. We dont even know him.! And it was very embarrassing moment for us .We quit the gym and recommended everyone els to go somewhere els than comming here Thanks

Negative experience: One star is much for their, Horrible customer service with the staff. One of the employees threatened me by knowing my address and my information, and when I tried to contact the manager, Dominic, he argued that I was not welcome in this branch. So Not recommended.

Positive experience: One star is much for their, Horrible customer service with the staff. One of the employees threatened me by knowing my address and my information, and when I tried to contact the manager, Dominic, he argued that I was not welcome in this branch. So Not recommended. Updated I met with the head manager, who is named Adrian. And he knows what to do to fix this issue Thanks, Adrian

Fantastic experience: Been my gym for 7 years now! Love it!

Fantastic experience: Would appreciate it better if they had a punching bag like they used to.

Fantastic experience: Night owl

Fantastic experience: Best BuzzFit. Always clean and not super busy. Staff takes great care of the gym and super friendly.

Fantastic experience: I hate this place it makes everything hurt but so does every other gym so i guess that makes it a good gym. Great gym if you dont want to get locked in on annual fees if your worried youll drop it in a few months this is the way to go you can cancel any month and signing back up is super easy took me 5 minutes and i was back in. It is not the cheapest option out there if you last the whole year but still not bad great staff and environment

Negative experience: not recommended. bad customer service. worst gym to visit .

Positive experience: Good gym, a bit crowded and can use Bench Press and Incline Bench presss in free weight. Price is good, staff are good. Mason is awesome and hope he gets a promotion. Thanks.

Fantastic experience: Would appreciate it better if they had a punching bag like they used to.

Negative experience: Before the last lockdown happened. I asked the manager to cancel my membership, he said no need to cancel it now, just keep it open, you won’t be charged. If you don’t renew the membership it will be cancelled automatically. After three months from the reopening, I received an email to close the remaining balance of the last 3 months plus the penalties. I spoke with the same manager to explain the situation and didn’t even try helping. He said it is what it is. I called the customer service department, I explained the same. Also, he said it is what it is. The staff are made up of students, very rude, unprofessional, they don’t know what they are doing or talking about. Manager there is absolutely terrible at communicating information. Avoid or cancel if you are already member, it’s better to go to a valued gym.

Negative experience: My sole purpose of becoming a member was to have access to the spinning bikes. At first they were ok within a short period of time they needed to be fixed. The seats and front bars of the bikes kept moving unable to screw them in place. I had to tape the seat to be able to use the bike. They never fixed the bikes!!

Fantastic experience: Great gym. Clean. Lots of equipment, friendly and helpful staff.

Fantastic experience: Un gym complet let's go

Fantastic experience: Great gym, amazing staff, multiple machine to train, very clean and the locker room is magnificent, at least on the mens side. Being 24/7 is the best feature if the gym.

Fantastic experience: Can't beat the price, great gym

Fantastic experience: Spacious and clean. Never feels crowded. They enforce masking here a lot better than the l'acadie location, which I've also been to. Very polite and helpful staff.

Positive experience: Nice place to work out but never knows when will This open again.

Fantastic experience: Love the gym, hate the people sitting on equipment lost in social media on their cell.

Fantastic experience: Very friendly staff. Clean gym a joy to be able to workout without being hit on.

Negative experience: First off, Yesterday I was canceling my membership and the front desk person was very rude about it. They did not wear a mask and seemed like they did not know what they were doing . The front desk people are not very comfortable they just hang around in the computer doing nothing. Plus it doesn’t have the quality of equipment that I’m used to with my former gym. They lack classes for people who do CrossFit / high end sports / tournaments and the equipment are not available to the public . There is only 2 personal trainer , who are not there / not available most days. They do not ha nutritionist. Plus the staff are made up of students . Not professional who know what they are doing / talking about.

Fantastic experience: Great staff, great machines, sauna is greatly for relaxing

Positive experience: Good gym overall. They definitely need more squat/bench press racks.

Negative experience: Canceled but still getting charged. It only stopped when changed card and then I receive a bill months later for amount due. They don't seem to take canceling, stop trying to charge.

Positive experience: Great low budget gym. Clean place with friendly satff.

Negative experience: Avoid Danzel at reception. Really need to lrmearn what does mean customer service. Rude and dont want to explain contract. Very arrogant.

Fantastic experience: Oh yes. This place is heaven. Perfect squat racks, great staff, clean bathrooms.

Negative experience: Terrible service. An employee made an error in my account, and the manager had me pay for it. Goes to show, cheap gym, cheap management. 0/10

Fantastic experience: Very nicee gym very clean and good staff

Negative experience: Employees do not confirm the vaccination to all customers. Only few .. they have to Chek all of them .. specially the employees with long hair Jamaican style

Negative experience: It seems I'm not the only person who experienced the same poor communication and bad service. At the the beginning of the pandemic I called to cancel my membership and was told it was handled. Later I receive an email they charged my credit card 60$. I replied to the email with request for refund and cancellation. Never heard from them all the time they were closed. Went back to reactivate my membership in July and they requested 78$ for months unpaid and penalties of 10$ monthly because they couldn't pass the amounts since my cchanged during this time. I told them about the call and the email and they said they didn't cancel by phone and they denied receiving any emails from me but I have them in my sent emails. I asked them to cancel immediately and refund me. The manager refused and said they can't cancel until I paid the balance owing otherwise they would keep adding monthly charges and 10$ monthly penalty for the card not passing even though I told the card changed and I never set foot I the gym since the pandemic started for health reasons. Finally they gave the name and email of the person who supposedly can fix this. I emailed him over 3 weeks ago and no answer yet. I understand that gyms suffered from the pandemic but that's not the way to make up for losses by scamming loyal clients with you since opening. Next step small claims court. Will update.