Fitness World

Fantastic experience: Heidi is awesome, her classes have changed my life!

Fantastic experience: Have been going here for two years now. The only gym I’ll workout at!! The staff is unbeatable nothing tops the daily chat with Riley at the front desk his great attitude always boosts my day!!

Negative experience: This gym has some good equipment, but it's not well-managed or maintained. It often feels like stepping back into high school, with groups of teens crowding around machines, texting, and filming. There's very little gym etiquette, which creates an uncomfortable environment, especially for those who come not just for fitness but as an escape for their mental well-being. It’s tough to focus or feel relaxed when the atmosphere feels so chaotic!

Fantastic experience: Five starts just because of Riley. I have been working out for last 2 years in this gym. Whenever i see this guy he is always dedicated towards his job and reflects the professionalism. keep Up the good work buddy

Fantastic experience: I want to give a big shout out to David Crowe, I have been working with him for the past month and a half. David ensures that my form is always correct to avoid injuries and get the most out of my workouts. He has gone above and beyond my expectations for both training and results. If you are looking for a trainer that is positive, encouraging and will help you reach your personal goals David is your guy.

Fantastic experience: I want to give a special shoutout to Heidi, the amazing instructor at Yoga Earth. I absolutely love my Friday morning class with her—it's the perfect way to wrap up a busy week, and my body feels so rejuvenated afterward! The class is so popular that I set an alarm every Tuesday just to make sure I can book my spot. Heidi leads her classes with such a beautiful balance of restoration and challenge, offering modifications when needed while encouraging us to push ourselves a little further. Every time I leave her class, I feel completely aligned, uplifted, and so grateful for the experience. Thank you Heidi, for creating such a wonderful space for us to grow, relax, and recharge.

Fantastic experience: Love this gym & the classes. My favourite gym in Nanaimo

Fantastic experience: Selina is a down to earth, easy to talk to person. She is great help and gives amazing advice for help. IDE Definitely refer her to ppl.

Positive experience: This gym is pretty great! The staff is very nice :)

Fantastic experience: Selena is amazing at Fitness world! She is the best personal trainer and the gym is so nice & clean!

Fantastic experience: I’ve had a really great experience at Fitness World! The gym is kind of an intimidating place but the staff here make you feel so comfortable. I started training with Selena and she is so positive and encouraging! It’s changed my whole perspective on the gym. Definitely recommend.

Fantastic experience: I have been a member of this gym for a long time. I like the variety of classes offered as well as the equipment. The front office is also amazing and helpful. But I would like to make a special shout out to Katy who I met when I came in to cancel my membership as I was dealing with some physical challenges and was unable to use the gym. With her sunshine demeanor, Katy encouraged me to keep my membership and introduced me to an amazing Personal Trainer- Christian. I’m so glad I met Katy on that day as she encouraged me not to give up on myself. She is highly professional and genuinely cares about the people she gets to meet in her position.

Positive experience: Cheap membership is a plus, some decent equipment, but it is nearly impossible to find an open machine at any given time.

Fantastic experience: Have been going to this gym on daily basis . Great gym with lovely and resourceful staff specially Katie and Sean ; any concerns they attend to right away..

Fantastic experience: I signed up for membership and was given a deal on the first several sessions with a trainer. I got Selena and she is wonderful. She is very easy going, approachable and friendly. I felt so comfortable with her. I had some nerves going in, but she put me totally at ease and I was able to do more than I expected! As someone who currently struggles with weight issues, it was really nice to have a trainer that made me feel so at home. Thanks!

Positive experience: I've been going to Fitness World for almost two months (Goal membership), and have been doing Personal Training with Thea. Personal Training and the classes are the best part for me - Thea is great about knowing when to push and when I've had enough. I love the variety of the classes, I only wish some of the ones I'm more interested in were offered during my off hours. Really nice atmosphere with very friendly people. The only negative I had with Fitness World was the pushy sales tactics.

Negative experience: This is my first one-star review. As a local resident of Nanaimo for the past ten years, I was introduced to this gym by a friend. Before going, I visited their website and saw an offer for a 3-day free trial. When I went to the gym and asked the receptionist about it, she initially claimed that such an offer didn’t exist. After I showed her their website, she said she needed to check my BC ID. Upon showing her my ID, she lied and claimed I wasn’t 20 years old yet, which she said made me ineligible for the trial. She then pressured me to come back the next day to sign up for a membership. I initially trusted that staff, but the next day, when I returned with a friend to sign up, a different receptionist, processed the 3-day trial that I had been denied previously. That made me wonder why the first day I was rejected. Then on my third visit, I encountered the same receptionist from my first visit, who then told me that my 3-day trial had already expired, refusing to provide further access unless I purchased a day pass. I felt extremely frustrated and disappointed. This receptionist lied to me multiple times. She repeatedly tried to push me into signing up for a membership under false pretenses. When I asked her why she didn’t provide the trial on the first day, she couldn’t give me a valid reason and instead called the manager. The manager was equally dismissive and couldn’t provide a reasonable explanation. I paid for a day pass eventually, and later spoke to three of my friends who also encountered the same receptionist. They told me she lied to them as well, claiming the free trial didn’t exist, and signed them up for memberships. It’s concerning to witness dishonesty from the staff and troubling that the owner seems to endorse tactics that undermine customer trust. While I understand the need for the gym to generate revenue, this should not come at the expense of honesty and transparency. I hope this gym will ensure that the rules are clear and consistently applied as advertised on the website, rather than being subject to arbitrary changes by staff.

Fantastic experience: Best gym in Nanaimo. The staff is so friendly. The gym has a nice atmosphere and all the best equipment. And the General Manager Sean is the nicest guy ever. Gym is slightly on the cool side ❄️ but it will do ☺️

Fantastic experience: Love the short king at the front(Riley)

Negative experience: Super unsanitary for top teir price, the stretch room needs to be cleaned badly the machines have dust thats been sitting for ages. Literally if you look in the fans it looks worse then my dryer lint area, super gross. I will not be renewing my membership due to this reason unfortunately.

Positive experience: The equipments need to be cleaned more often. The guy at the front desk (Riley) is an awesome dude

Fantastic experience: Amazing gym best gym in Nanaimo Great environment and awesome people Riley at the front is a solid guy most friendly in the gym Don't ever hesitate to ask him for spot

Fantastic experience: Awesome gym! Both Riley and Myles were super kind and incredibly helpful when I came in to get a membership!

Fantastic experience: Recently went here with a day pass. Staff was super resourceful and even though it was during busy hours, everyone was friendly and happy to share equipment if needed. Great range of equipment and clean

Positive experience: Big space work lots of equipment. Most of the staff are super friendly. But very dirty. Floors not vacumed, mirrors not cleaned, hair all over the bathroom counters, a years worth of dust on the top of the lockers and more.

Fantastic experience: When I walked through the front door, Riley was the first to greet me. He showed me all around the gym, and explained all that the gym had to offer. Highly recommend this gym! Staff are amazing, great music, super big, and so many machines.

Negative experience: This gym is full of teenagers standing around the machines. It feels like a high school locker room, it's annoying and gross

Fantastic experience: Sean and Riley are great. I had an issue that needed immediate resolve and Bam it got sorted. They are the best anytime anyday.

Fantastic experience: Big gym and nice equipment. The staff are super friendly and Aylah at front desk is very helpful!

Positive experience: The gym boasts a wonderful staff and an inviting atmosphere; however, over the past couple of months, I’ve observed a decline in cleanliness. In light of recent health concerns, particularly post-COVID-19, maintaining a high standard of sanitation is paramount. There seems to be a need for more frequent cleaning routines, both daily and weekly, to ensure the space remains hygienic for all members. Specific areas such as the floors, mirrors, and water sinks require attention, as they display noticeable signs of neglect. Perhaps implementing measures like reminders for clients to maintain cleanliness could help address issues like dirty sticky floors in men’s bathroom. In summary, while the gym provides excellent facilities, enhancing its cleaning protocols would significantly improve the overall experience for patrons. Love this gym and want it to stick around !

Fantastic experience: Awesome front desk staff and fitness instructors! Great place to workout

Positive experience: Pros: Lots of equipment, fairly well maintained/clean Cons: Customer Service, Hidden Fees, Automatic Renewals to keep you stuck in contract, people who sit on their phone on a machine for a half hour (I think we all hate them). You cannot cancel or downgrade your membership, you will be locked in. They will also automatically renew it. Please be aware as they may not advise you, depending who sets up your plan. My original sign up was extremely transactional, I’ve seen most others be sat down at a desk and had things explained to them. In my case I was rushed through the front desk without much explanation, just “sign here, sign here”. It’s a toss up as to whether you’ll have someone who explains everything, or someone who slams you through the system and pushes you to sign and get out of their way. You will find other reviews with similar claims. The short girl with lash extensions that works there is flat out rude, she ignores female members, while chatting for 10-20+ minutes with male members while cleaning wipes have run out and need replacing among other things, she sighs and rolls her eyes at customers, and is constantly on her phone. I refuse to deal with her anymore. Her attitude sucks. Recently I went in, and paid an overdue payment. As I have never used any of the excess offerings (tanning or recovery) I was looking to downgrade my plan. Noting that when I signed up I was never offered the option of month to month vs the 12-year commitment. I actually asked for month to month, but they just signed me up for the annual commitment on monthly payments instead. Dishonest practice in my view. They will then go “oh well too bad, I guess you can get a session with a trainer then” as if that fixes the huge lack of service. Sign up for the lowest package to start is my recommendation. They may not advise you that you cannot lower your plan, so you may as well go up rather than down to avoid being screwed. Otherwise you may end up shelling out an extra $250 for services you don't use. The gym is pretty well maintained, but there’s definitely some draw backs: - Sometimes the cup holders on the treadmills, bikes, etc won’t be cleaned for days and will get filled with dirty water, or just muck/garbage. - There’s only 1 staff member (looks to be the youngest guy there) who actually greets and says goodbye to clients, don’t know his name but shoutout to his customer service, the rest ignore you (often while on their phones). - Tops of machines in women’s section tend to get dusty. - Dirt buildup on floor around the machines (would be easy to wipe away). - *The scanners to get into the gym have been breaking down a lot lately, not working properly, etc. Recently I was in and over 10 of us were in the lobby with none of the staff speaking up to explain that the scanners were broken (other frustrated clients were communicating to one another instead). Not once was there a “Hey guys, I’m really sorry but our scanners aren’t working. We’re going to take you one by one, grab your name or phone # and let you in manually. We appreciate your patience.” While customer service can be a hard job, providing customer service is not. One guy jumped the scanners and went in (seems like a safety issue but I was also pretty damn close to doing it myself). 0 communication from staff in the scenario, bad customer service, while blatantly displaying their annoyance and irritation. Took over 15 mins to get in from the lobby. The wipes aren’t empty constantly anymore though so that’s an improvement. The gym has lots of machines (and some new ones just in), lots of cardio machines available, women only section is small but that’s typical. They have a great policy on photos/videos so you don’t have a gym full of iPhone tripods staring at you. The stretching room tends to get full, but there’s a few other spots you can use if there’s no classes going on. Tanning and recovery chairs available as well.

Fantastic experience: Shout out to trainer, Andre. I did 5 training sessions in November and he made sure lifting movements were properly done and accurate. Pinpointing mistakes immediately. He created an in-depth workout plan related to my needs. I was super happy with the plan. My plan was to be overall stronger and specifically related to be stronger for the type of job I do + strengthen a weak shoulder. He immediately knew exactly the lifting techniques I need to be doing. After sticking to his plan for Nov - April. I have had major change in strength. Great atmosphere, during busy times other people working out respect space and time when using equipment. Thank you Andre and staff!!!

Fantastic experience: Very helpful staff members. Thank you Douglas for the recommendation.

Positive experience: Management should ask staff to maintain the facilities. Never soap in the dispensers, and tp is lacking.

Fantastic experience: Great staff. Spinning with Jo is just excellent - she's got the energy, the charisma and the vocals.

Fantastic experience: Every since Victor and Douglas recommended this gym, I've been more consistent and motivated to workout due to such a great environment and energy this place brings!

Fantastic experience: Very Clean gym, appreciate all the staff members. Thank you Victor and Doug who recommend me. I will definitely go again when I visit!

Fantastic experience: I want to take a moment to acknowledge and express my gratitude and appreciation for the amazing and dedicated instructors who teach classes in the fitness studio. Intake classes with Jo, Amy, Heidi and Danielle and they are all fantastic in their own way. Jo — spin guru who keeps it really real and always motivates me to find out what’s on the other side. Amy - Pilates expert who keeps me looking for my abs! Thank you Heidi for fabulous yoga and Danielle for challenging and high energy HIIT. Also a shout out to all the women who come out to these classes and dedicate themselves to becoming stronger, fitter, better versions of themselves together, every day. Thank you, everyone!

Fantastic experience: I’ve been going to fitness world for around 2 years now and it is amazing. The facility is always in great condition, and the staff members are amazing. Definitely recommend checking this place out!!

Fantastic experience: Great gym . Friendly people. Jo runs spin and strength on Mondays and does a great job motivating people and changing things up to keep you motivated . I also like that there is a women's only section .

Fantastic experience: I have recently attended Jo’s fitness classes, and have been pushed to work hard in such a fun, motivating, and supportive way. She is full of energy and enthusiasm, and I hope she will continue to lead more classes.

Fantastic experience: This place absolutely unreal. Equipment is top tier along with very friendly staff members. Would definitely recommend if you are planning on joining a gym.

Fantastic experience: Well-equipped and well-maintained gym with really excellent personal trainers and classes. Our personal trainer Victor is absolutely fantastic, cannot recommend him enough. We've been members for over a year now, doing personal training, solo training and worx classes weekly. Originally we only committed to 3 months of personal training, but we're still doing weekly sessions a year later because it has been so productive. Victor has taught us so much and made it possible for my husband and I to completely smash our goals. I never thought we could change our bodies so much in just a year. Thank you Victor :) The gym has a good variety of equipment. Even when it gets busy in the afternoons you can almost always find a method to do what you want. When machines break, they are fixed very quickly. The women's section is a big plus. The worx hiit classes are great and the trainers running them obviously enjoy what they do, which makes it fun.

Fantastic experience: I’ve been a member of several gyms over the years and there are many reasons I love Fitness World Nanaimo. Their machines are second to none and are well maintained, the gym is spotless and the staff are very friendly. Each time I go, I get a great workout and I would recommend it to anyone.

Fantastic experience: This gym is so great!! Everyone who works there is so kind and willing to help. Meghara was truly wonderful with me and helping me choose the right program. I am so thankful to feel so safe in this gym! Training with Rowan has also been so great. He’s helped me reach so many of my goals, and I am so happy to feel so much support walking into a gym.

Positive experience: It's a pretty great gym at a low rate. They do charge a one-time fee for machine maintenance every year. This particular seated arm curl one has been out for over a week now.

Fantastic experience: I came in for a tour and Elle showed me around. She was so friendly and really got to know me. Overall the best gym experience in Nanaimo!

Fantastic experience: Super friendly staff. They have a whole new section of glute machines (booty builder brand) Unlike any other gym i’ve ever been to..love it!!

Fantastic experience: Me and my husband both took training from Rowan. Best trainer ever. He helped us to achieve our goals. Very friendly. Highly recommended.

Fantastic experience: Vlad has been an awesome personal trainer to me! I loved his enthusiastic attitude and he has motivated me a lot to achieve greater results than exceeded my expectation! He has helped me to reach my goals of having a physically strong and better physique. He has also provided different cues, advice, as well as correcting my form to make sure that his clients are not at risk and optimising my power and strength. I am glad to see big improvements towards my goals with Vlad! No regrets!

Fantastic experience: Really enjoy going and working out at Fitness World. Staff super helpful and friendly ~ equipment clean and great to use and fabulous workout classes. Was never a “gym” person, now look forward to going. Thank you Sean and your Team.

Fantastic experience: Riley should get a raise. Most amazing front desk service!

Fantastic experience: Riley has been a great face at fitness world always with the greetings coming in

Fantastic experience: Best gym in Nanaimo! Riley, Victor, Doug, Sean and the rest of the team are awesome!

Fantastic experience: Best fitness world ever! Employees are so great especially Aylah! Love you guys! Keep up with the fantastic work!

Positive experience: Gym is fantastic, the classes are okay. You get yourself adjusted to a really good instructor and they leave Fitness World. And you start over new with someone else. Don't like the revolving door of staff.

Positive experience: Great gym :) Been going here for a year. The staff are lovely and there is a lot of equipment and machines to use. Only thing is the bathrooms are dirty and there is not a lot of room for stretching and doing free weights- but when the place is pretty high traffic so it's understandable

Fantastic experience: Very bueno

Fantastic experience: Very friendly staff, clean and tidy, Good vibes and the atmosphere is amazingly warm

Fantastic experience: Vlads changed me. Do I like the leg days. NO. But eventually I will.

Fantastic experience: Nice staff good environment

Fantastic experience: Hands down best gym in Nanaimo! New equipment and great atmosphere

Fantastic experience: I’m noticing the gym is super clean now! Thank you to the staff there

Fantastic experience: Worked with Jared doing some PT, would recommend him to anyone at any skill level really cool and knowledgeable guy who pushes you to your best!

Fantastic experience: I was never a gym kinda person, but with proper training from Victor nkala I absolutely love it.

Fantastic experience: Jo seriously brings the party to Pedal Party. Absolutely love her energy and feeling elevated after her spin class!

Negative experience: Watched a woman use multiple machines and not wipe them down in front of multiple staff members. This gym is dirty.

Positive experience: I’ve been really enjoying how polite the staff is when I come to workout. It’s always extremely tidy. What a wonderful experience

Fantastic experience: Jarred is my favourite staff member at Fitness World Nan. Absolute 10/10, deserves a raise.

Negative experience: DO NOT TAKE YOUR KIDS HERE THEY DO NOT TAKE SAFETY SERIOUSLY ! They take advantage of members as well as employees they simply don't care. Childminding used to be a great place to leave your kids now I don't recommend it I'd avoid it!

Fantastic experience: Recently visited this gym i found the facilities excellent staff extremely helpful overall very well run, highly recommended i will 100% be getting a membership here

Fantastic experience: This one has to be one of the cleanest gym in nanaimo I workout in mornings and i always see this gym fresh and like new, friendly staff too. 5/5 !!!!!

Negative experience: Tried cancelling so many times even filled out the form and they still kept processing payments through my credit card. I called multiple times with promises of call backs and never got any, also ignored through emails. Management is extremely unhelpful. I had to contact my bank to prevent further payments from coming out. If you’re thinking of getting a membership here expect hidden fees sporadically through the year on top of your membership.

Negative experience: I have a contract with them for one year .My work location has changed nd am unable to go to the gym nd am being trying to break my contract or lower my fees.. First they said they will lower my fees but now they are refusing to do so … i spoke with the staff at location and told my situation they just refused my request,…Worst costumer service experience…Atleast lower my fees if uh can’t break the co tract….

Fantastic experience: Thank you to Sean for showing me around the gym and introducing me to the staff and members on my first visit! I was a little nervous entering the gym and now I can't wait to come back for my next workout and make some gym friends!

Negative experience: Would give no stars if it was an option. Total scam when it comes to cancelations. Have tried to cancel over the phone many times, in person 3 times, and over email another 3 times. Yet every time "Planet Scam" tells me my membership has been cancelled I continue to get billed a monthly charge. Maybe they aren't intentionally trying to scam me and they are just the most incompetent group of people. Either way it is completely unacceptable that I've been charged over 350 dollars since I have first tried to cancel back in June 2022. For some reason "Planet Scam" also decided it was ok for them to charge me 3 separate monthly payments for decemeber alone (after I had cancelled many times and have not been there in over 6 months). This place is an absolute joke, I would not recommend anyone to sign any papers they throw at you unless you are ok with a lifetime subscription. It is sad how a large company can do this to its clients and get away with it for so long. At this point I am forced to bring my bank into it and either block the payment directly or cancel my VISA all together. 0 stars. Don't do it.

Positive experience: Pretty decent. A lot of equipment, and great areas for stretching. Gets brutally busy at times. I normally go around 4pm Mon to Fri. This is a very busy time, and I wouldn't recommend joining if this is your preferred time too. Most staff are friendly enough. Tonnes of cleaning stations. I feel like someone needs to start a legs only gym in Nanaimo. People here taking leg day to the extreme lol. I'm worried now. Signed up for $1, and paid $20 for mouth ahead. Now I'm reading these other reviews about hidden fees... Yikes!!

Negative experience: Level of cleanliness has gone downhill since the new year. Why are two of the fountains clogged for the second week in a row ? It also appears store level management does not care about cleanliness as staff have asked us to post here so corporate can see and maybe help out

Fantastic experience: Vlad is a knowledgeable and great trainer. His training approach is relaxed and friendly, yet very effective. He gives good tips on how to make a workout more effective and knows his stuff.

Fantastic experience: i really like this gym, been going here for about 6 months now. the woman’s only section is great and they just added more squat racks which is also helpful. it can be busy in the later day so it’s best to go around 1 or 2 if you can.

Fantastic experience: georgia helped me so much today wonderful employee and made me feel very comfortable! she even helped we with food recommendations and taught me what a split was today. makes me feel very comfortable to go to the gym knowing people like georgia are there to help me out!

Positive experience: There used to be tumbleweeds of other people's hair going by you as you worked out, but there has been an improvement in cleanliness recently. I still wouldn't consider it to be up to the cleanliness standards of other gyms in town that I've used.

Fantastic experience: Great staff, very welcoming environment. “However, there are not enough squat racks. Not a good place for anyone who is focused on the three major compound lifts.” Is what I would have said a couple of years ago, but they listened to feedback of their customers and added two new squat racks! The equipment is clean, well maintained, and spaced out just right so that you don’t feel you are crowded or crowding other patrons. The tanning booths and hydromassage beds are an excellent touch for rest relaxation after a hard session. This is by far the best gym in Nanaimo!! Other fitness centres, take notes.

Fantastic experience: Tonight I had the greatest instructor, Jo! She was the instructor for Ultimate Kickbox and Power Intervals. She has great energy and provided the best workouts that got my heart rate up. My whole body has never sweated that way in a long time! I left Fitness World feeling like I burned 1000 calories. Thanks Jo :)

Positive experience: Nice gym space but the staff does not clean. The ladies washroom smells and the mirrors are never clean which tells me the washrooms are not being clean either. Also the personal trainer there is a creep who tries to pick up girls when they’re working out. I’ll never go back there.

Fantastic experience: I attend the classes at FW Nanaimo. The 3 instructors I know (Maria, Heidi, and Shandra) are very professional and know to guide us through the fitness routine. However, I have complained at the front desk about the lack of enough dumbbells (particularly the lighter ones), which are used in some classes, but nothing ever happened. Recently, I emailed the manager about this issue and he replied that lot of new equipment have been ordered and they will arrive hopefully soon. I'm giving 5 stars to FW because of the excellent work of the instructors, they are excellent, thanks!

Fantastic experience: Jarred tooch is the best gym employee I have ever had. He gave me CPR after I dry scooped and inhaled too much and almost choked. He has soft lips and softer hands.

Fantastic experience: Attended 1215 spin class with Jo today- have to say one of the best classes I have attended. Jo has fantastic music, a strong sense of rhythm, and is an excellent motivator! She pays attention to detail ie dims the lights and turns up the music volume to create the ambience you need to get through that class. Would definitely attend the class again! Thank you jo‍♀️

Negative experience: Equipment is fine except for the benches which are unusable for us short armed folk. Way too busy and the weird disinfectant cloths used to wipe down equipment are kind of gross and don’t really make anything clean. Gave an extra star because they added more squat racks

Negative experience: Place is never clean and the staff does nothing about men just staring at women. Not to mention some of the hires having very bad reputations downtown in the club scene. It's one of the cheaper gyms but you will get way you pay for at other guns, this one always closes earlier than the other gyms. They can't even keep the wipes stocked here. No idea what half the staff spends thier time doing. That said they have 1 or 2 great staff amoung the rest

Fantastic experience: Huge Thanks to Heidi Robinson for her wonderful classes at Fitness World! Heidi teaches two Yoga classes and two high-intensity classes, Power Intervals and SoulBody Barre. Heidi is a great instructor who thoughtfully motivates and encourages participants. Although the classes can be challenging, Heidi adds humour and variety to the exercises, often demonstrating how to adapt the exercise to the various needs of the participants. Heidi skillfully blends a mix of challenge, safety and fun to her classes. Yes, the classes are challenging and I am stronger and healthier as a result and very grateful.Thanks so much Heidi!

Fantastic experience: I absolutely love the classes at Fitness World. Zumba with Shandra is off the charts. Spin and core/Pilates with Danielle and Amy are AMAZING. Then to balance it all out is yoga and soul body bar with Heidi. She will push you further than you thought you could go. All the classes I have taken have been great and the instructors are awesome. Thank you for making work outs fun!

Negative experience: Theres a lot of things wrong with the gym. The garbages are always overflowing with only a few places to get wipes, machines are constantly broken down, 2 out of 4 soap dispensers in the washroom have been broken for months. The staff is kinda rude and were pushy and lied to me when pressuring me to get a membership. I would recommend another gym.

Fantastic experience: So happy I chose FW! I walked in, explained what I was hoping to get out of my membership and was immediately paired with Rowan as my PT. Well, I cannot say enough good things about this guy! Besides being very personable and fun to work with, he really knows his stuff! I have seen a marked improvement in just a few weeks under his guidance. My flexibility has drastically improved, my cardio is getting better, I am losing weight and gaining muscle - literally everything I asked him to help me achieve! If mobility/flexibility issues are holding you back call FW and ask for Rowan you won’t regret it!

Fantastic experience: Have been going here for over a year and I rave it to everyone I can. Rowan and Chris are amazing trainers who are able to work with and learn about mobility issues and ongoing chronic pain. The child minding with Seasha, Emily, and Rachel are so amazing, warm, and welcoming. They are great with my daughter, in fact, everyone there makes a point of treating my daughter so special. Jaida, Jarred, and JT are all fantastic with both of us and all make a point of getting their "cheers!" or hug from my little one. Encouraging and kind, I've never felt "out of place" or uncomfortable with the staff, just welcome and included. It's a great environment to be in and I'm beyond happy to have all these great people there!!!

Positive experience: I joined a year ago, I like the classes and the selection of times offered. Sandra is a great trainer, I have taken spin, core and kick boxing with her. She is knowledgeable, helpful, encouraging, great music too

Fantastic experience: I pretty much only use the group fitness classes. While the scheduling isn't great (not enough evening classes, and the Worx is not available to the bottom two tier memberships) the classes themselves, and the instructors, are great. Sandra & Amy for spin especially. Sandra has great energy and awesome music! All the classes I have been to are excellent!!!!

Negative experience: VERY BUSY, too many members for the space they have. On weekdays after work almost all the machines are always taken. So don't bother going after work. If they had less members maybe they'd have enough time/staff to fix the broken treadmills and keep the wipes stocked. Would honestly love this gym if it wasn't so busy all the time.

Fantastic experience: Shoutout to Vlad Raducu for pushing me and exceeding my goals with the personal fitness trainer program. He has made the transition into a new gym a memorable experience and he has been very helpful in educating me on how to push myself further and further with every workout! Highly recommend!