Nautilus Plus Downtown East

Information about Nautilus Plus Downtown East
Opening hours
- Monday: 6:00 AM – 11:00 PM
- Tuesday: 6:00 AM – 11:00 PM
- Wednesday: 6:00 AM – 11:00 PM
- Thursday: 6:00 AM – 11:00 PM
- Friday: 6:00 AM – 11:00 PM
- Saturday: 8:00 AM – 8:00 PM
- Sunday: 9:00 AM – 8:00 PM
Our comment from FitFit Canada about Nautilus Plus Downtown East:
Nautilus Plus Downtown East is a spacious gym located in Montreal's vibrant community. This gym offers a wide range of equipment and is known for its friendly staff and welcoming atmosphere. Many users appreciate the variety of training options available, including group classes and functional training areas.
Positive Aspects:
- Great selection of equipment and free weights.
- Clean and well-maintained gym environment.
- Helpful and friendly staff, always ready to assist.
- Spacious changing rooms with showers and sauna.
- Convenient hours, including late-night access.
Areas for Improvement:
- Some users noted issues with cleanliness, particularly in locker rooms and showers.
- Equipment is sometimes outdated, and there are requests for modernization.
- Occasional overcrowding during peak hours, impacting workout experience.
- Several users expressed concerns about customer service and handling of memberships.
Overall, Nautilus Plus Downtown East is a solid choice for those looking for a friendly and accommodating gym, despite some areas needing attention!
Nautilus Plus Downtown East: Opinions
Negative experience: There are multiple things I don't like about this place: 1. Nobody cleans up after themselves. Only gym I've ever been to like this. I don't know if it's because they feel entitled because it costs more than average, but it's gross. I got ringworm from the benches here. 2. Poor maintenance of the actual space. Floors are falling apart or have big holes in different places. Unsafe. It is also not cleaned regularly. The locker room showers in particular are nasty. 3. Bitchy staff. The one short girl with the curly hair is particularly rude. The tall manager guy is very nice though. 4. Unbelievably crowded almost every day between 5-10. You can't get anything done. 5. Terrible music All of this for the very high price we pay makes it not worth it. I decided to go somewhere else. I guess if you want a place to cruise other gay guys in the locker room, this is the place. If not, just go to another gym.
Hi Dan,Thank you for taking the time to write to us. We are obviously surprised by such a negative review. We're sorry you had a bad experience at our Berri-UQAM gym. Regarding the cleanliness, note that it is clearly a priority for us, especially after all the context of the pandemic. We will follow up with the people responsible.Please note that you can check each gym's “crowded” status on the Nautilus Plus application, so that you can adjust before your visits. Please do not hesitate to contact our customer service department with any other important details at [email protected] you very much, N+
Fantastic experience: I loved the place
Hello Martin,Thank you so much for your review! We are delighted to hear that you enjoyed your experience. Your satisfaction is our top priority, and we're happy to see that our efforts are paying off.Please let us know if you have any suggestions or special needs; we're always ready to improve our service. We look forward to seeing you soon to continue helping you achieve your training goals!N+
Negative experience: Sale de sport avec un personnel mal élevé et désagréable. Ils vous donnent aussi de fause informations pour vous pousser a souscrire un abonnement, notamment deux semaines gratuite et vous facturent par la suite !
Bonjour Ness, Merci d’avoir pris le temps de nous écrire. Nous sommes évidemment surpris d’une telle évaluation. Nous sommes désolés que vous ayez eu une expérience négative avec notre succursale de BERRI_UAM. Ce n'est pas le genre d'expérience que nous souhaitons pour nos clients et nous aimerions approfondir ce problème. S'il vous plaît écrivez-nous à [email protected] afin que nous puissions améliorer votre situation. Votre satisfaction est notre priorité. Merci beaucoup, N+
Fantastic experience: Great old school gym, non nonsense. Very friendly staff and great vibe.
Hello Rafaël,Thank you so much for your review! We are delighted to hear that you enjoyed your experience. Your satisfaction is our top priority, and we're happy to see that our efforts are paying off.We look forward to seeing you soon to continue helping you achieve your training goals!N+
Positive experience: Salle correcte malgré le matériel vieillissant, toutefois il faudrait former une de vos employés au savoir être. Il s'agit d'une jeune blonde qui travaille à la réception. Jamais un bonjour, un sourire et toujours campée sur son téléphone. Mauvaise énergie au rendez-vous vous ce qui n'est pas le cas des autres employés. Merci
Bonjour Sof Dom, Nous vous remercions d’avoir pris le temps de nous faire part de vos commentaires. La satisfaction de notre clientèle fait partie de nos priorités. Nous assurerons le suivi avec les personnes responsables. Nous vous invitons à nous écrire à [email protected] afin de discuter de la situation. Merci d'avoir porté cette situation à notre attention, N+
Positive experience: Open til late, a bit too crowded at times, nice view of St Catherine, luminous
Hi Patrick,Thank you so much for your review! We are delighted to hear that you enjoyed your experience. Your satisfaction is our top priority.Please note that you can check each gym's “crowded” status on the Nautilus Plus application, so that you can adjust before your visits. Please do not hesitate to contact our customer service department with any other important details at [email protected] you very much, N+
Negative experience: Never sign up for yearly membership ! I will never recommend Nautilus for anyone again. I was with them for two years. Had medical condition and couldn’t leave the house and couldn’t go to the gym for couple months. I called them to cancel but they said I have to be there in person to do so with doctors’ note otherwise I have to pay for rest of the remaining time on the contract. I asked them to put hold my account they said they can’t unless I come in person with doctors’ note. Being a loyal customer for two years isn’t valued by them.
Negative experience: The place's masive but hasn't been invested in a millenia...the lift is not even working so by the time you get to the second floor you are done with, the warm up the price's just ridiculous for the services they provide & they sell you up a year membership even if you just want to try up for a month...the payback for working out stops working as soon as you tell them you want to cancel it and you end up paying over 100 dollars for a month worth even if you work out 5 or 6 times a week...the machines are primitive, raw and likely to cost you an injury, there is no gym culture so most people leave the disks on the machines, the cleaning has a lot to be desired for and the looker room and showers are just...not great. They don't do inductions...but they are willing to set you up with a personal trainer...obvs $...also they hardly speak English and if you have a problem they will call you at silly hours and leave you a message on your voice mail...in French...even if they know you don't speak it...all and all...a sad excuse of a gym at any level...no wonder is hardly ever busy...the irony is that it seems to be the best of the whole franchise.
Negative experience: J’ai pris un abonnement d’un an à cause de la proximité, mais je ne l’ai pas vraiment utilisé . J’ai eu une chirurgie de genoux ( remplacement ) et après 5 semaine j’ai eu le ok de du chirurgien d’y aller faire du vélo, à condition que je ne tombe pas . J’ai amené mon mari et supplier la superviseure du Nautilus Berri ( une jeune brunette ) qu’il veille sur moi pour 10 minutes dans la salle. Elle dit que mon mari devrait payer, sinon il peut pas me surveiller. Ou je dois prendre rendez-vous avec un antreneur privé si je veut être surveillée. Je répondu que je ne trouve pas normal et que je veux annuler l’abonnement . Elle me réponde en ‘souriant’ que j’ai un contrat d’un an. SUPER MAUVAISE EXOERIENCE!!!
Positive experience: It’s fine for the price. Not super clean, the equipment is really old fashioned. The staff is fine. The men changing rooms are a bit grim tbh, overall the place needs to be updated.
Hi Maxwell, Thank you for taking the time to share your comments with us. Customer satisfaction is one of our priorities. The cleanliness of our premises and compliance with our rules are important to us. We will follow up with the people responsible. Please do not hesitate to inform the front desk staff when you witness certain situations or a lack of cleanliness.We invite you to contact our customer service if you wish to provide us with more details about your dissatisfaction at [email protected]. There's always room for improvement! Have a good day, N+
Positive experience: Super gym avec d’excellents service. Nouvellement, la propreté reste à discuter…
Bonjour Justin, Nous vous remercions d’avoir pris le temps de nous faire part de vos commentaires. La satisfaction de notre clientèle fait partie de nos priorités. La propreté de nos lieux est importante pour nous. Soyez assuré, nous ferons un suivi avec les personnes responsables. N’hésitez pas à informer les employés de la réception lorsque vous êtes témoin d'un manque de propreté. Merci d'avoir porté cette situation à notre attention, N+
Positive experience: Bon gym en général. ZERO ventilation… comme un sauna.
Bonjour Alex, Nous vous remercions d’avoir pris le temps de nous faire part de vos commentaires. Sachez que la satisfaction de notre clientèle fait partie de nos priorités. Un environnement agréable et sain est bien évidemment important pour nous. N’hésitez donc surtout pas à informer les employés de la réception lorsque vous êtes témoin d’une certaine situation problématique. Soyez assuré, nous ferons un suivi avec les personnes responsables. N’hésitez pas à communiquer avec notre service à la clientèle afin de nous fournir tout autre détail qui pourrait améliorer votre expérience au [email protected]. Merci beaucoup, N+
Positive experience: Good gym with all the equipment you need to get a good workout in. No complaints, but the $15 day pass is pricey for a gym, hence why I didn't give it 5 stars!
Negative experience: Bad service
Hi Dory , Thank you for taking the time to share your comments with us. Customer satisfaction is one of our priorities. We invite you to write to us at [email protected] so that a manager can contact you to discuss the situation. There's always room for improvement! Thank you, N+
Negative experience: Very bad customer service, not professional at all.
Hello Anthony,Thank you for taking the time to send us your comments. Customer satisfaction is one of our top priorities. We invite you to write to us at [email protected] so that a manager can contact you to discuss the situation.Thank you for bringing this situation to our attention,N+
Fantastic experience: Really great gym downtown.
Thank you Jamie for your comment! N+
Negative experience: Cette salle est la plus mal entretenue de toute la chaîne des nautilus plus. Ça fait des années que plusieurs membres et moi même nous plaignons de cette situation, mais toujours rien. État des douches: degueulasse. Les planchers du plateau, les meubles de l’entrée : jamais lavés. Le gym était propre pendant la pandémie car les membres effectuaient eux même le nettoyage entre chaque exercice
Bonjour Philippe, Nous sommes désolés du délai de réponse, notre équipe fait du mieux qu’elle peut pour répondre à tous commentaires. Merci d’avoir pris le temps de nous écrire. Nous sommes évidemment surpris d’une telle évaluation. Nous sommes désolés que vous ayez eu une expérience négative avec notre succursale de Berri-UQAM. La propreté de nos lieux est évidemment vraiment importante pour nous. Soyez assuré, nous ferons un suivi avec les personnes responsables. N’hésitez pas à communiquer avec notre service à la clientèle afin de nous fournir tout autre détail important au [email protected]. Merci beaucoup, N+
Fantastic experience: Great great service and very clean wow nice people great vibe. The staff on 1431rue st-Andre 3e étage wow thank you to the Megan Crosnier (David )and to Tanguy + staff. A very big thank you.
Thank you Michael for your great review! We'll make sure to forward your memo to the right people. :) N+
Positive experience: Easy access Gym , entrance is Getto style !!!! , but once inside , nice Gym , Not too big , Could be Cleaner , cow webs and dirty windows , but Hey , fits in with the Village !!!!. All in all , Good gym to go to , Staff is Very cool and Always greeting with a Smile !!!! , Tk’s too Staff !!!!.
Hi Syl,Thank you for taking the time to evaluate our gym. Cleanliness is clearly a priority for us, we want to ensure a clean, safe, and pleasant environment for all our members. We take careful note of everything.Do not hesitate to contact our customer service department to provide us with any details that could improve your experience at [email protected]. There's always room for improvement! Thank you very much, N+
Negative experience: Encore .. c’est la troisieme fois … tu arrives au gym et il est sale. Le gèrent est jamais là, et en plus j’ai un commentaire dans mon dossier qui la commis à la réception peux rien faire … c’est vraiment déplorable …. EN PLUS IL N’Y A PAS DE PROFESSIONNALISME… j’aimerais un rendez vous pour personal trainer que j’avais choisi et quand je suis àller faire mon rendez-vous à la réception la fille que travaille tout le matin m’a dit il était pas bon et qu’elle connaisse un meilleur, mais il est pas finis son cour encore et elle m’a demandé pour attend !!! Ça c’est travailler en équipe ..lol … ma deuxième fois ici , Même pas de réponse … ça fait deux semaine que j’ai mis une message et rien … le réponse est seulement pour le bon commentaire … que c’est pas le cas !!!!! Gym vraiment sale et les petites équipements sont pas bien rangé … tu perds du temps dans ton entraînent pour chercher et les trouver, quand tu les trouvent!!!! J’étais victime d’ harcèlement au gym … c’est ridicule que je suis intimide à cette point là dans le gym. Mal géré, mal propre, commis à la réception que jamais sais répondre vous question. L’autre jour je voulais acheter un shaker et le commis savais pas comment faire la transaction et il ma dit pour prendre une bouteille d’eau à la place. Le teste d’impédance ils sont pas formé pour te donner la bonne information. Je sais que c’est pas le plus cher gym à Montréal, mais c’est vrai que c’est loin d’être le gym meilleur géré…
Bonjour, Nous sommes sincèrement désolés de notre délai de réponse. Ce message semble nous avoir échappé. Loin de là notre volonté de ne pas vous revenir. La satisfaction de notre clientèle est bien évidemment notre priorité. Nous vous remercions donc d’avoir pris le temps de nous faire part de vos commentaires. Nous sommes évidemment surpris d’une telle évaluation et sommes désolés que vous ayez eu une expérience négative dans notre succursale de Berri-UQAM. Ce n'est pas le genre d'expérience que nous souhaitons pour nos clients et nous aimerions approfondir ce problème. Nous vous invitons donc à nous écrire à [email protected] afin qu'un responsable puisse communiquer avec vous pour discuter de la situation. Merci beaucoup, N+
Fantastic experience: Deuxième année abonné et toujours heureux, le service à la clientèle excellent et lorsque nous leur faisons une suggestion d'amélioration ils le prennent au sérieux. Bravo. L'équipement est toujours en bon état et toutes les machines fonctionnent toujours.
Thank you Antonio for your nice review! Super appreciated. Hoping to have you with us for many more years. :) N+
Fantastic experience: J'adore mon entraîneur !! Merci Hugo
Thank you Alain for your opinion! :) N+
Negative experience: Les rideaux des douches hommes sont très salles. Pareille pour les casiers des vestiaires. Je me demande s’il n’y a pas des techniciens de surface.
Bonjour Ghislain, Nous sommes désolés de notre délai de réponse. Nous vous remercions d’avoir pris le temps de nous faire part de vos commentaires. Nous sommes bien évidemment surpris d'une telle évaluation. La propreté de nos lieux est importante pour nous. Soyez assuré, nous ferons un suivi avec les personnes responsables. N’hésitez pas à informer les employés de la réception lorsque vous êtes témoin de certaines situations ou d'un manque de propreté. N’hésitez pas à nous écrire à [email protected] afin de nous fournir tout autre détail important. Merci d'avoir porté cette situation à notre attention, N+
Fantastic experience: As good as it can get. Gym is clean, sometimes a little too crowded thought
Thanks Piero for your review! N+
Positive experience: Belle salle, beaucoup d'espace et bien éclairée. Par contre, les appareils sont très désuets. Des appareils plus modernes seraient appréciés. DAC
Bonjour DAC, Nous sommes désolés de notre délai de réponse. Nous vous remercions d’avoir pris le temps d’évaluer notre succursale. L’état de nos appareils est vraiment important pour nous. Nous voulons assurer un environnement agréable et sécuritaire pour tous. Nous prenons donc bien en note vos commentaires. N’hésitez pas à informer les employés de la réception si un appareil semble avoir un bris ou que celui-ci semble non sécuritaire. La satisfaction de notre clientèle fait partie de nos priorités. N’hésitez donc pas à communiquer avec notre service à la clientèle afin de nous fournir tout autre détail qui pourrait améliorer votre expérience au [email protected]. Merci beaucoup, N+
Fantastic experience: Le Nautilus Plus propose une expérience positive grâce à son personnel courtois et serviable, offrant des réponses à toutes les questions et des conseils professionnels. L'endroit est toujours propre et offre un environnement agréable pour s'entraîner, avec un espace spacieux qui permet une bonne circulation même en période d'affluence. Je recommande vivement ce gym.
Wow, thank you very much Patrick for your superb review! :) N+
Negative experience: I Went there for a one day tryout last week. This gym has a good space, equipments for all kind of fitness training but it really needs a deep cleaning everywhere. I was jumping the rope close to a window and noticed some spiderwebs/spiders and lot of dust all around the building and over the washrooms. Being clean is not difficult at all… Hope they invest on it.
Hi Luis,We are really sorry for the late response. Someone should have contacted you earlier. Thank you for taking the time to evaluate our gym. Cleanliness is clearly a priority for us, we want to ensure a clean, safe, and pleasant environment for all our members. We take careful note of everything. Rest assured, a follow-up will be made.Do not hesitate to contact our customer service department to provide us with any other details that could improve your experience at [email protected]. There's always room for improvement! Thank you very much, N+
Positive experience: pretty good gym, just wish they had more modern machines and more options for abs and back
Thank you Vormacht for your review. We're definitely taking notes! :) N+
Positive experience: This is a pretty nice gym with a friendly crowd. Sometimes, it's uncomfortably busy, but it's never impossible to get a workout in if you're a little flexible
Thank you for your great review! :) N+
Positive experience: Propre, mais pas assez d équipements pour la clientèle de plus en plus nombreuses
Thanks for taking the time to write to us Ben! We take note of it. N+
Fantastic experience: Tres beau gym et personnel accueillant!
Thank you Marc-André for your opinion! N+
Fantastic experience: Super salle, personnel accueillant et salle rangée
Thank you Marjorie for your review! N+
Positive experience: Grand gym, grand espace, personnel sympathique mais équipements très vieux et air climatisé très timide.
Bonjour Michel, Nous vous remercions d’avoir pris le temps d’évaluer notre succursale. Sachez que la satisfaction de notre clientèle fait partie de nos priorités. Nous prenons donc sérieusement vos commentaires en note. N'hésitez pas à communiquer avec notre service à la clientèle afin de nous fournir tout détail qui pourrait améliorer votre expérience au [email protected]. Merci beaucoup, N+
Fantastic experience: Super gym avec tout ce qu'il faut pour se mettre en forme. J'aime bien
Thank you Jean-Marc for your opinion! N+
Negative experience: À éviter, à moins que tu veuille le cancer. L'odeur de vernis est bien présent sur certains jours du mois et ils vous donnent aucun advertisement. Ça dépasse sûrement le niveau sanitaire. Manque de ventillation. This gym is a sick gas chamber! / The chemical odour of varnish or something else definitely surpasses health guidelines and there is nothing they can do about it.
Bonjour, Merci d’avoir pris le temps de nous faire part de vos commentaires. Nous sommes sincèrement désolés de notre délai de réponse ainsi que de de voir que vous n'avez pas apprécié votre expérience. Il est vrai qu'il y a eu quelques travaux dans l'immeuble, nous avons même dû fermer le centre quelques jours puisque l'odeur était bien présente. Soyez assuré que la sécurité de nos membres ainsi qu'un environnement sain restera toujours dans nos priorités. Nous vous invitons à nous écrire à [email protected] afin qu'un responsable puisse communiquer avec vous pour discuter de la situation. Merci, N+
Negative experience: Très insatisfait du service reçu par le gérant de la succursale Berri dans le village. Ça fait plus de 5 mois que je paye mon abonnement au comptoir et jamais eu de problème des autres employés. Je lui ai expliqué que j’avais été frauder que je ne voulais lui laisser ma carte et à plusieurs reprises m’a répété ça prend une carte. Ça fait plus de 4 ans que je suis chez Nautilus. Il a quelques semaines j’ai failli passer au travers le plancher car il a été défoncé par un autre membre. Moi soucieux des autres j’ai été avisé au comptoir et les employés ont rapidement sécurisés les lieux. Si s’est l’écoute que vous apportez à vos membre et j’ai toujours payé mes choses je me sauve au plus vite
Bonjour Tommy, nous vous remercions d’avoir pris le temps de nous faire part de vos commentaires. Nous sommes désolés de voir que vous n'avez pas apprécié votre expérience. La satisfaction de notre clientèle fait partie de nos priorités. Nous vous invitons à nous écrire à [email protected] afin qu'un responsable puisse communiquer avec vous pour discuter de la situation. Merci d'avoir porté cette situation à notre attention, N+
Negative experience: Belle salle d'entrainement, mais dommage qu'elle soit mal entretenue... Les tarifs sont onéreux pour les services rendus.
Bonjour Gabriel, Nous vous remercions d’avoir pris le temps de nous faire part de vos commentaires. Nous sommes surpris d'une telle évaluation et sachez que la satisfaction de notre clientèle fait partie de nos priorités. La propreté de nos lieux et la sécurité de nos environnements sont vraiment importantes pour nous. Soyez assuré, nous ferons un suivi avec les personnes responsables. N’hésitez pas à informer les employés de la réception lorsque vous êtes témoin d’un bris d’équipement ou autre. Nous vous invitons à nous écrire à [email protected] afin qu'un responsable puisse communiquer avec vous pour discuter de la situation. N+
Negative experience: Je ne conseille pas je suis passer en surccursale jai appris qu’il avait un essaie gratuit de un mois j’ai dit pourquoi pas essayé je ne suis inscrit Le lendemain même pas en 24h suite à un désistement personnel je décide d’annuler mon abonnement sachant que je n’est pas fait une séance ! J’appelle on me dit que je doit payer 1% de l’abonnement annuelle soit 56$ Je trouve sa honteux et malhonnête!
Bonjour Sandrah, Désolé de notre délai de réponse. Nous vous remercions d’avoir pris le temps de nous faire part de vos commentaires. Nous sommes un peu surpris de la situation considérant que nous n'avons pas d'essai gratuit d'un mois, seulement d'une journée. La satisfaction de notre clientèle fait partie de nos priorités. Nous vous invitons donc à nous écrire à [email protected] afin qu'un responsable puisse communiquer avec vous pour discuter de la situation. Merci beaucoup, N+
Fantastic experience: Grand gym, bien équipe. Il manque juste des miroirs au raque à squat de la section entraînement fonctionnel
Thank you Vincent for your superb review! We take note of this for the mirror! ;) N+
Fantastic experience: Spacieux avec beaucoup d’équipement, ils sont aussi les cours de groupe (aérobic, vélo cycle, CrossFit…) très bien aéré et propre, grande salle de vestiaire avec douche, casiers et sauna! Ils ont aussi un pèse personne qui donne les détails sur la masse musculaire, niveau d’eau,… ***Google translate: Spacious with lots of equipment, they are also group classes (aerobics, cycling, CrossFit…) very well ventilated and clean, large changing room with shower, lockers and sauna! They also have a scale that gives details on muscle mass, water level,…
Thank you Panda for your excellent review! N+
Fantastic experience: Très belle salle, très grande, pas trop remplie, beaucoup d'air pour respirer et une grande variété de machine Hammer strength sans compter le sauna. Parfait pour moi, surtout qu'on gagne un cashback sur nos séances. Si vraiment je devrais trouver un défaut c'est la légère puanteur dans les vestiaires hommes, mais c'est vraiment négligeable par rapport à tout le reste !
Thank you very much Julien for your opinion! We take note! :) N+
Positive experience: Overcrowded LGBTQ gym
Hello Mani,Don't forget that you can check the occupancy rate in real time directly in your Nautilus Plus mobile app! This way, you can choose the best time to go train. The beauty of the Nautilus Plus network is that you can train at any of our centers. This allows you to choose another location at a certain time. Don't hesitate to contact us at [email protected] for any other question. :)Thank you, N+
Positive experience: Friendly and lovely people
Thank you Francis for your review! N+
Fantastic experience: Great gym!!
Thank you Kevin for your review! N+
Fantastic experience: Clean gym, quite a lot of people but inevitable
Thank you Gabriel for your review. N+
Fantastic experience: Nice spacy and clean environment. Bonus point for the tibia and lat prayer machines (:
Thank you Apo for your review! :) N+
Fantastic experience: Good training environment, Great selection of equipment and friendly staff.
Thank you for your great review! :) N+
Fantastic experience: Great equipment, helpful staff, airy, clean. Highly recommended
Thank you Aleks for your great review! :) N+
Positive experience: Always clean. Friendly staff. Great equipment.
Thank you Joel for your review! N+
Negative experience: Randomly closed early and was kicked out. Bad music that's played way too loud. 99% of your customers have headphones on. Take the hint and spare our hearing.
Hello Jason,Thank you for sharing your comments. We are sorry for the late response; someone should have contacted you earlier and we are truly sorry to see that you did not enjoy your experience. Note that if the center has to close unexpectedly for any reason relating to the safety of our members or others, we try to notify our customers as soon as possible.Please do not hesitate to contact our customer service department at [email protected] for any other details or suggestions. We are always looking for ways to improve our gyms.Have a good day, N+
Negative experience: Extremely rude service from the staff at the concierge and over the phone. Have been a member for 5 years, but the service nowadays is just disappointing.
Hi Devon,We are sincerely sorry to hear that you had a bad experience in one of our centers. We are taking your comment really seriously and we’ll make sure it doesn’t happen again. You seem to have made a couple of bad reviews regarding our centers and we would just like to know what and where exactly the bad experience did happen. Write us at [email protected] to give us all the details about the situation so we can make sure to avoid any further similar situations.
Fantastic experience: Great gym with more than enough equipment and free weights so you won't have to wait
Thank you Robert for your review! N+
Positive experience: Great gym. Spacious and well equipped with a helpful staff and friendly clientele.
Thank you Kenn for your great review! N+
Fantastic experience: Great gym. Super staff too. Super spacious, tons and tons of bright natural lighting (YES!) and subscriptions are extremely reasonably priced. A bit too cheap actually! Been going there for several years and gotten to know 90% of the staff and they're a great bunch. Always a joy to go here (but only during non peak hours).
Thank you for your great review! N+
Negative experience: Gym is alright but staff takes equipment from the common area and lock it in their private exercise area that is rarely used as is in a very busy gym. I pay good money for my membership I shouldn't have my routine disrupted because the staff are too good or too lazy to put equipment we pay for access to back in its proper spot.
Hello Mike,Thank you for sharing your comments. We are are sorry to see that you did not enjoy your experience. Customer satisfaction is one of our priorities.We invite you to write to us at [email protected] so that a manager can contact you to discuss the situation.Thank you for bringing this situation to our attention.N+
Fantastic experience: Visiting Montreal for the weekend. No LA Fitness or Planet Fitness - This gym saved my day. Courteous staff, plenty of toys to play with. Sauna - Yep it’s that good. Highly recommend!
Thank you Gareth for your great review! :) N+
Negative experience: Incredibly disappointed at the service and the lack of transparency concerning the cable machines. Many of these cable machines reflect a weight much lighter than reality. I'm talking more than 10 lbs discrepancies. They told me some were lbs, some kg, but that can't be true bc their weights feel lighter than those confirmed lbs weights at other locations. If they were kg, their weights would feel much heavier... If you get injured at another gym because of that lack of transparency, you should hold them accountable, because, I have informed them of the issue not once, not twice, but on five occasions. Again, five occasions. From receptionists to two of the managers, that is, Marc-André and another one whose name I do not know. They refuse to indicate which machines are lbs and which are kg, after I requested it, probably because they know that they're actually all in lbs and just not reflecting the correct weights. Besides that, they run out of paper towel very frequently, and multiple lockers are disgusting and covered with rust on the inside. This Nautilus Plus location puts all the other amazing locations to shame because it is the only one with these issues. All the other locations I've ever been to have kept me very happy as a client. But Nautilus Plus Berri, y'all are cancelled, bro. Only reason I ever go back, and that's rare, is bc they close the latest on weekends.
Hello Ahmed,Thank you for sharing your comments with us. We're sorry for the late response, someone should have contacted you earlier. We are are also sorry to see that you did not enjoy your experience. Customer satisfaction is one of our priorities. We invite you to write to us at [email protected] so that a manager can contact you to discuss the situation.Thank you for bringing this situation to our attention.N+
Fantastic experience: Spacious gym, a lot of equipment, cardio machines, multiple bench presses, squat racks and deadlift platforms. Unless you go during rush hours you will always find the machine for your workout waiting for you. A lot of service from Nautilus Plus and there is even a sauna at this location.
Thank you Guillaume for your great review! :) Really appreciated! N+
Positive experience: Great gym overall. Some pieces of equipment start to get old but they are still functional. The gym could see a hip thrust machine and a stair master added to the mix though!
Thank you Pierre for your review! We're definitely taking notes on your suggestions! :) N+
Negative experience: Une belle salle avec de belles machines attention toutefois à savoir ce que vos faites sinon les conseils vous coûteront cher en insulte et en moquerie… une honte
Bonjour Osamajeljeli, Nous sommes surpris d'une telle évaluation. Nous vous remercions toutefois d’avoir pris le temps de nous écrire. Nous sommes évidement sincèrement désolé de la situation. Sachez que votre satisfaction est notre priorité. Nous vous invitons à nous écrire à [email protected] afin qu'un responsable puisse communiquer avec vous pour discuter de la situation. N+
Positive experience: Vaste gym avec une grande section d'élliptiques et plusieurs appareils de musculation assez récents. On y trouve aussi un grand choix de poids libres. Très propre et bien entretenu et le personnel est très accueillant.
Thank you very much Real for your nice review! :) N+
Negative experience: Très mauvais service et très mauvaise expérience. Je commence tout d’abord par le matériel, il y a presque 3 ou 4 machines ne fonctionnent pas bien et non stable, alors c’est risqué quand ça contient plus de poids. Et l’autre surprise, c’est que l’application m’affichait la fin de service ( abonnement) 29 juin et j’ai appelé 2 fois pour s’assurer si j’aurai le droit de s’entraîner le 29 juin ou non, et ils m’ont bien confirmé que c’est possible car c’est inclus dans le contrat, mais j’ai été surpris quand je me suis présenté aujourd’hui, il m’a dit le monsieur dans le comptoir que je ne peux pas m’entraîner car le 29 n’est pas inclu. Bon, je ne vous recommande pas cet endroit .
Bonjour Mohammed, Nous vous remercions d’avoir pris le temps de nous faire part de vos commentaires. La satisfaction de notre clientèle fait partie de nos priorités. Nous sommes sincèrement désolés si vous avez eu une mauvaise expérience. Notez que pour toutes améliorations en lien direct avec la succursale, comme les équipements, il ne faut pas hésiter à parler directement au gérant. Ce dernier se fera un plaisir de noter votre requête ou tout autre commentaire. Concernant votre abonnement, tout membre a effectivement le droit de s’entraîner jusqu’au dernier jour de son abonnement. Il y a dû avoir malentendu. Nous vous invitons à nous écrire à [email protected] afin de discuter de la situation. N+
Fantastic experience: Best gym in the neighborhood !
Thank you Charlène for your excellent review! N+
Fantastic experience: favorite location to work out. good looking gym , nice equipement and great energy
Thank you Cedz for your great review! N+
Fantastic experience: Great gym, busy on weekday nights, 27 dollars day pass
Thanks JC for the review! Note that it is 15$ + taxes for the day pass. Have a great day, N+ :)
Fantastic experience: Friendly service, great gym, and fair prices for one time visits.
Thank you Konstantin for your review! :) N+
Negative experience: By far, the worst Nautilus Plus. It's super noisy. The music played in many of the group classes and the spin class are played at discotheque volumes with the door wide open for the duration of the class, so it's next to impossible to work out peacefully/safely in much of the gym. I've brought this up several times without any results, even though the people not in the classroom at this gym often outnumber the students. The machines aren't well maintained. The leg extension machine has been squeaking for over a year. One of the rowing machines has a clicking foot pedal. The height adjustment for the pneumatic abdominal machine sticks , so it's very hard to adjust. One toilet and a sink in the ladies' room do not function. I have a chronic pain illness that affects my metabolism. I've gained over 20 lbs since my diagnosis. My pain affects the duration of my workouts. I cone to this gym as advised by my internal nedecine specialist. One of the male employees at this gun asked me if I was pregnant. Another female employee will make comments like "you're leaving already."I find it very discouraging. Not everyone who goes to the gym is in perfect health or shape, and those types of comments can hinder a person's progress and make their gym experience unpleasant. There have been closures at this gym unrelated to Covid or statutory holidays. Most times you only find out about a closure when you show up to the gym and find the door locked. It shows a lack of respect to the customers. The employees seem to work on a script...must say hello, goodbye and bonne entrainment. If you leave get past the reception without a greeting, they yell one after you as if it's obligatory. You can't leave this gym in your bubble and enjoy your workout high; it won't happen. There's also a tendency for one employee to give fake compliments to try to rope you into additional services. It's off-putting. The stretching area is often cluttered. Equipment is often strewn all over the place so it's hard to find a space to warm up or cool down. Many services have been reduced during Covid, but no incentives/refunds have been given for these losses (I.e, showers, saunas, cancelled classes). There are all the same several employees here that are approachable and warm. The curly haired gentleman with glasses and the new osteopath. There was a woman with blond hair and straight bangs who was all business, very professional. I haven't seen her in ages. She may have been a manager at one point. On a positive note, the Nautilus Plus on the Plateau is great. The Place Victoria Nautilus is the best. There are lots of places to workout. You can workout in the classrooms when classes aren't being given which is something the Nautilus on Saint André does not allow. The employees at Place Victoria have a genuine enthusiasm and warmth. The Zumba classes are fun. Toning class is great too. I wish I lived closer to that location. They have more instructors. The common areas are quiet and the level of music in the classes don't disturb the other customers. There are some machines that have screens attached so you can watch programs without craning your neck to see. The rooms are divided and this Nautilus is on two floors, so it has a lot of areas where you can workout privately if you like. It's a hard Nautilus to find with very little signage, but definitely worth the trip. The Boomerang membership($1.50 us tax reduction per workout is a big incentive to join. It's what got me. With my busy schedule, since the Nautilus on Saint Laurent closed, I have no other appealing Nautilus options in my neighbourhood, and a noisy location is not my cup of tea at the end of a busy work day.
Hello Desiree,Thank you for taking the time to share your comments with us. Customer satisfaction is one of our priorities.Your concerns seem to be specifically related to the Berri-UQAM club. Please note that the club network allows us to have a diversity of environment, atmosphere and employees, that's the beauty of a network! It is also an advantage to be able to train and try out different places and environments through the same network.As for your comment on the short notice closure, please note that on our side it was also without notice due to work that had to be done in extremis in our neighbor's space below. Rest assured that it was unintentional on our part to close the club.For the rest of your comments, please note that we are taking everything into consideration. Please, do not hesitate to contact the manager directly for any other irritants or suggestions.Thank you,N+
Fantastic experience: Spécifications: Ce gym est situé aux abords du quartier gay de Montréal. Si des commentaires concernant le voisinage bizarre sont ici, ils sont clairement homophobes et donc impertinents. Ce gym offre des plans d'abonnements à la journée, la semaine, mensuels et annuels. Si certaines personnes se plaignent du fait qu'ils poussent pour l'abonnement annuel (ce qui est logique pour une entreprise, d'emblée), ils devraient se demander quel est le vrai problème... Leur incapacité à savoir dire "non" et avoir ce qu'ils désirent vraiment. Ce gym est ultra propre et a des appareils neufs... J'espère que ca rétablira les faits...
Fantastic experience: Sometimes you read a few bad reviews and it discredits a business. For this reason, I have been compelled to write a review since seeing the 2 bad reviews of this Nautilus made me sign up to another gym last year. This year I decided to try out this Nautilus and have to say it's been great and the reviews could not have been more wrong. They do have some old equipment on the machines side with some weird air pressure machines but they are more than adequate for people training on machines. All the free weights, benches, power racks, bars, cable machine stations, etc are great. Plenty of benches and squat racks for everyone without having to wait. The cardio equipment is pretty standard. Ellipticals, treadmills, two types of bikes and a rowing machine. My only wish would be to have a few real spinning bikes for those who don't like the normal bikes. As for the location, it's in the gay village, who cares. The building isn't anything special but inside the gym is pretty charming. Old wood floors and brick walls give it a very nice feel. The locker rooms and bathrooms are always in great shape. They have many showers which are always clean and a sauna. The staff have been nothing but courteous to me. Overall I would say this gym ranks as one of the best atmospheres I've ever had inside a gym. If you are looking at joining a gym in the area, go and check it out and do a tour to form your own opinion. I hope this helped somebody!
Fantastic experience: If you're a girl who wants to squat with out guys staring at your butt then this is the spot for you
Fantastic experience: Very nice staff. Great location and nice gym!
Fantastic experience: Bon gym , belle espace , propre , bien entretenue. personnel courtois et professionnelle.
Thank you Pierre-Luc for your nice review! N+
Fantastic experience: Cool
Thank you Jonathan for your review! N+
Fantastic experience: Grear looking gym and decently equipped. It would be even better if it had an abductor/adductor machine and a stairmaster.
Thank you Vivian for taking the time to leave a comment. We take it all in notes! :) N+
Fantastic experience: Excellents cours de vélo stationnaire avec Claude !
Thank you Nicolas for your nice review! N+
Fantastic experience: Bon gym pour s'entraîner .
Thank you Mohammed for your nice review! N+
Positive experience: Grand gym!
Thank you Tarras for your comment! N+
Fantastic experience: C’est très très clean
Thank you Nadya for your review! N+
Positive experience: Le gym est propre ainsi que ses appareils. Le staff est cool et toujours disponible.
Thank you Luc for your nice review! N+
Negative experience: Beau gym au niveau espace et pour le matériel de crossfit. Matériel de musculation fonctionnel mais assez vieillot. Cours en groupe assez limité et de niveau débutant/intermédiaire. Le plus dommage reste que ce GYM promet des installations à l'abonnement puis les retires en cours d'abonnement sans prévenir et te charge quand même le désabonnement près de 50$ alors qu'elle ne respecte plus ses engagements. Faites attention avant de vous y inscrire surtout si vous hésitez pour ne pas vous faire flouer.
Hello Xavier, we are surprised by such an evaluation. We still thank you for taking the time to share your comments with us. Customer satisfaction is one of our priorities. We invite you to write to us at [email protected] so that a manager can contact you to discuss the situation. N+
Positive experience: Grand gym , avec de bonnes machines et de bon espaces. Le personnel est très sympa et disponible. Le seul point negatif est la musique!!!! Svp mettez de la musique pour s'entrainer pas pour se croire au bord de la piscine. P.s: de vrai ceinture pour se lester serait apprécié Très bon gym dans l'ensemble
Thank you Jérémy for your comments. We pass everything on to our teams. Looking forward, N+
Positive experience: Good Gym , lots of space and Good Equipment
Thanks Jason for your review! N+
Positive experience: No Adductor machine at a 70$ per month gym
Hello Omar, a subscriber (between 26 and 64 years old) who takes a 1 year membership and who comes at least once a week will pay $21.99+tx every 2 weeks. The more he trains, the more the cost of his membership will decrease. :) You can calculate it here : https://www.nautilusplus.com/membership/boomerang/. It is therefore difficult to reach the 70$/month. However, we take your comment into consideration for the adductor machine. Thank you for your feedback! N+
Positive experience: Great location, decent sized cardio and training area. Locker rooms are spacious, especially important during covid times. A few key machines lacking, but all in all, great gym
Thank you J NG for your comments! N+
Negative experience: Still accurate, after 1 year, no surveillance from staff! I am shock at people still not cleaning up after sweating allover equipment, half of member don't have a towel, or wearing their mask under their chin. WAKE UP NAUTILUS, gym is the worse place for germs. Don't you think now is the worst time to slack on hygiene? Members should be force to have a towel to enter the gym. Ask your staff to do a walk around and tell people. One unhappy customer I gave it 2 months, an gyms will be close again
Thank you Robert for taking the time to write this review! We really appreciate it and we will do our best to change that in the future! :)
Positive experience: Clean gym with a nice variery of equipment. They have a nice area for calisthenics, as well as a large amount of free weights / machines to use. I particularly like the Pneumatic Resistance machines, considering this is the only gym I know that has them. The membership price seems to be worthwhile if you go frequently, but may be a bit pricey if not. One downside is that there doesnt seem to be a way to sign in without the Nautilus app. A bit of an inconvenience if your phone is dead, or if you'd rather leave it at home for the day. Overall, this is a solid gym.
Hi Dylan, thank you for your comments! :) Please note that we have a physical card member if you don't want to use the app. Just ask it at the reception. It's an other option to sign in. N+
Positive experience: Very nice space. There is a dedicated area to do functional workouts with pull up and squat racks and grass, which I particularly like. However, they are missing a couple of key pumping machines which they could easily add.
Thank you Pedro for your comments! We take note of everything. N+
Fantastic experience: Très grand et vraiment beau, j'adore
Thank you Andrée for your lovely comment! N+
Fantastic experience: Criticisms of the company asides, 5 stars is definitely deserved for this location. Staff have always been helpful in providing information and help, ensuring to greet you at the door and helping everyone feel welcomed. There is plenty of equipment to go around, with the several squat racks, bench presses, deadlift areas and many other machines becoming handy when it gets a bit busier than usual. The gym is also open later than most others downtown. Ladies locker room was in good condition once I visited but I cannot comment on the showers as I have never used them. The handful of group classes I took prior to the pandemic restrictions were fun and motivating.
Thank you Kim for your comments! Really appreciated. :) N+
Fantastic experience: One of the nicest and largest Nautilus locations that is also open the latest. The exposed brick, beams, and ventilation gives it a lot of character. They have been making some nice improvements lately although it appears that they added used TKO free weights but now there aren't enough spots for all the weights. Caution to those with mobility issues as the gym is on the 3rd floor and freight elevator cannot be used.
Fantastic experience: L'endroit est agréable, bien climatisé et possède assez de machines lorsqu'on n'y va pas vers 17h. Le personnel est très conciliant et aimé discuter. #GayFriendly
Thank you Yann for your nice review! N+
Fantastic experience: Great place
Fantastic experience: Bright, clean, plenty of space. Every other item of equipment is blocked off to maintain social distance. Plenty of lockers for storage, equipment is in amazing condition. Friendly staff and a great place to work out
Thanks Jeremy for your review, really appreciated! N+
Fantastic experience: Nice, large, historic building, and clean
Thanks Hussein for your review! N+
Fantastic experience: The most beautiful Nautilus in my opinion. Exposed brick walls, exposed beams, I really love the vibe in the place. It’s very spacious and has all the equipment you need. Def my favorite nautilus.
Positive experience: Good gym. Good facilities. Very clean and generally not too busy. The gym requires you have their phone app to enter which I find rather inconvenient, there should be at least a manual option for those not carrying smartphones. Otherwise impressed.
Hi Grayson, thank you for your comments! Please note that you can always have a physical card member if you want to (ask the employee) for your registration. :) N+
Positive experience: Gym has all you could ask for , nice staff who gave me information.
Thanks Muralikrishna for your comments! :) N+
Negative experience: Pire Nautilus. Ils veulent juste te vendre encore plus de chose. Expérience très désagréable
Hello J, we thank you for taking the time to share your comments with us. Customer satisfaction is one of our priorities. We invite you to write to us at [email protected] so that a manager can contact you to discuss the situation.
Positive experience: Gym propre, grands vestiaires. On peut y pratiquer plusieurs méthodes d'entraînement grâce à la salle fonctionnel. Le personne est courtois.
Thank you Kassandra for your review, it is much appreciated! :)
Negative experience: Dirty showers and outdated equipement, don't let the pictures fool you.
Hi Niklas,Really interesting review considering the fact that we were closed since march 15th until today... Would you mind deleting your review please? :)
Leave your opinion about Nautilus Plus Downtown East:
Nautilus Plus Downtown East appears in the following listings:
Nautilus Plus Downtown East appears in the following listings:
Other gyms that may interest you



UNDERDOG BOXING GYM

elleFITNESS Montreal


Silofit (3575 Saint-Laurent)

Énergie Cardio


Éconofitness 24/7


Rgym


Lōkahi

Publish your gym in our directory for free
If you manage a gym and you want to appear in our website, send us the information about your gym so we can include you in our directory.Appearing in our directory is free!