Crunch Fitness - London South

Negative experience: I have cancelled my membership over 4 months ago as I moved out of the city. I have been charged monthly fees for every month. This past month I was charged for 3 monthly pays. I have went through the help line and they said they cancelled it but still nothing. If you want to get screwed over, go to this gym. Such a big company yet, they can’t figure this shit out. Absolutely disgraceful

Negative experience: I haven’t been a crunch member for too long, but my home gym was the North End location and I absolutely loved it. The space was perfect, staff amazing, the women’s only area had a lot of equipment and it was always spotless every time I went. Decided to come to the south as a try since I moved to the other side of the city and I haven’t walked out of a gym that fast in my life. Half the machines are missing padding so they are unusable, the changeroom was just peeling apart at all the tile trim, garbage and dirt all over the floors, there was some kind of musky smell, and staff at the front desk did no attempt at greeting and sat in the chairs with their feet up on the desk and playing on their phones. It’s not worth me driving across the city to go to the North end even though I loved it so I am unfortunately having to cancel my membership.

Positive experience: This gym is ok but it would be better if it was open 24 hours. It’s hard to go when your a shift worker so I won’t be renewing my membership when it runs out next month.

Negative experience: I have been a crunch member for over a year. With my home gym being the crunches in Cambridge (Galt and Hespler). In comparison this is the worst gym out of the many crunches I have been too and worked out. While the facilities is no doubt beautiful, it is in no way designed for an effective work out. With probably over 10 smith machines and only one able to reach the floor for smith machine hip thrusts is one of the many small but compounding frustrations you will find here. That and the constant smell of body odour, inconsistent and unappealing Music choice and machines constantly missing vital equipment like the pull pins to adjust them makes this a 1 star gym. Save your money, find other gyms.

Negative experience: Gym is pretty big and the prices are also good but the equipments are not fixed for a long time even though some equipments can be fixed easily but they never seem to fix it. The yearly maintenance fees seems useless to me for that.

Negative experience: Gym is pretty spacious and the equipments are good but the only downside is that whenever a machine breaks down or is not usable it doesn’t get fixed soon. I started this gym like more than 3 weeks ago and haven’t seen the decline bench fixed yet so I’m not understanding why are they charging yearly maintenance fees when it’s not getting maintained.

Fantastic experience: Nice and Clean. Very Friendly Employees.

Negative experience: I want to start off by saying that my one star is no reflection of staff working here. They're all super sweet and helpful. My one star is because for months now there has been a foul smell coming from the back of the gym. A strong putrid smell of what is clearly mold. Apparently management has been notified but like i said- this smell has been intense for months and it covers most of the back of the gym. People are working out and breathing in mold or something just as bad. That's crazy to me that it hasn't been dealt with and that people have not been warned. I'll change my review when something is done about it. But something has to be done about that smell. I can't stress it enough.

Negative experience: This place is a scam. I signed up for a free month and was charged nearly $40 just five days after sign up before the legal cooling off period for a contract which is 10 days by law. They tried to tell me the deal was last month but the bottom of my receipt even shows the first month dues are supposed to be $0. I have filed a chargeback with my bank. Do not sign up for this gym. It’s a trap.

Negative experience: No management and lack of customer support.

Positive experience: Great and cheaper price then others

Fantastic experience: I have being a member for almost as long as the gym has being open .When the gym first opened things were great clean lots of classes Then things slowly changed not so clean broken equipment classes not as many.But with new management wow things took a turn equipment getting fix more class I see people in there cleaning .MacKenzie is doing a great job.I was thinking of quitting before she took over .I am now talking to friends trying to get family and friends to join.Love my gym now

Fantastic experience: Big workout area for both free weights and power lifting. Lots of machines and finally classes every day of the week starting Monday, Sept 11, 2023. UPDATE: I've been going to the classes and the staff that teaches them are FANTASTIC, we ask for a class and Mackenzie does everything in her power to give us our requested classes. Sugey does the HIIT classes like no other, Ghazal our newest coach is both awesome and accommodating. I have to say since Mackenzie took over it's gone back to the gym it was before Covid. There are still a few things that need to be fixed regarding the machines but the new owner is working towards getting all that done. Fresh paint, fun signs. You can't beat this gym as far as I'm concerned. I'd quit and follow Mackenzie if she left the gym though. Where ever she is the gym is better for it. I hope crunch realizes her value.

Negative experience: *REVIEW EDIT* I'm editing my review down to one star because I've noticed the front desk staff don't care who walks in for free. While we are paying for our monthly membership I've noticed that a select group of people walk in with a friend and that person scans but they don't. This is really frustrating. It's a decent gym and priced cheaply for a reason, if a piece of equipment breaks be prepared to wait weeks if not months for it to be fixed, the decline bench press has been broken for two months while everything else has been repaired for the most part, the gym itself is absolutely filthy. They vacuum and do basic cleaning but the place really needs a deep clean. Staff are nice

Fantastic experience: Crunch Fitness London South location has been my gym for the last 5 years but since McKenzie joined the group classes have been amazing. She has listened to our suggestions and scheduled things according! She is friendly inviting knowledgeable and helpful! Most of the staff at this facility are the same way and am so thankful they r there! Louise Hoar

Fantastic experience: I love my morning classes at this gym. The staff are wonderful and classes are challenging. They make working out fun I can’t imagine going anywhere else.

Negative experience: Ok let me start with the good - cheap membership, lots of equiptment and friendly staff. The bad - very busy gym, broken machines are not fixed quickly, always a few people with B.O., majority younger crowd socializing, always on phones and taking forever on machines.

Fantastic experience: Best place I’ve ever been and bro the stafff is soooo coolllll

Negative experience: This place never turns their AC on until August. I haven’t started my workout and I am already about to faint, I am praying I do, so that I can Sue. Same thing every year. Half of the machines don't work AC is never on. LIKE Please what is this ? who is running this hole ? Ew

Negative experience: the place is nice but a lot of equipment is damaged or has a lot of signs of use and we have to wait a long time to fix it

Fantastic experience: Enter CRUNCH FITNESS (South) This is my local gym . I've been a visitor and a member at this gym for a few years and there's a damn good reason !! The staff is fantastic ! Friendly and informative always willing to help out Theres a wide variety of cardio options and machines that are all brand new and well cared for ( very seldom a machine is down ) Atmosphere is great ! CRUNCH FITNESS south is definitely a Good place to start your fitness journey or get a few reps in befor work (I don't take pics at the gym out respect for female members) But ! included in my review is my Gymbro Brett pumping his guns while in town and loving my local gym

Negative experience: Decent gym. Welcoming staff. Prices are low. Good variety of equipment. Big place. Only thing and most important thing, cleanliness is not on the list of priorities for these guys. Please deep clean this place its a request. Everything else is done good just not cleaning.

Fantastic experience: Lots equipment, lots of space amazing staff

Fantastic experience: Amazing gym with friendly staff

Fantastic experience: Awesome place love it here!

Fantastic experience: Love the amount and variety of equipment. Friendly staff

Fantastic experience: Great staff, great environment, there’s always someone always looking to give you that boost of confidence in yourself.

Fantastic experience: Lots of space compared to other gyms and plenty of equipment available. Great for the price!!

Negative experience: They overcharged 700$ from my checking account for PT ( i told them to freeze my pt session and they didnt proceed properly) and for refund i ve to fight to get my money back for weeks ! And they want me to wait at least 40+ WEEKS to refund my money ! Edit: after almost 10 months they responded me to not refund my money back with no explanation !

Fantastic experience: I have been a member for almost a year. The gym is well rounded in options , free weights, personal training and a bunch of classes to help your fitness journey.

Fantastic experience: Mackenzie and her staff are amazing, super nice and funny. The atmosphere here is very welcoming and motivating! I would recommend.

Negative experience: Its a fantastic gym but it's in desperate need of 2 things, enough plates for all the equipment and to at least double the wipe stations, there's a severe lack of them and half of the ones that are there are always empty. This will be copy and pasted to the Crunch North location cause it has the exact same problems.

Positive experience: Personal trainer Elias is the best at Crunch Fitness, South location. He knows how to best approach your goals and will focus on the strength as well as injury prevention components. I recommend Elias to anyone who's looking to achieve their summer body or just maintain their health in general.

Fantastic experience: I have been going to this gym for about a year now. I love the staff and the manger Mackenzie. They are all such hard working people. Great atmosphere. Everything is always so clean. Definitely recommend this gym.

Fantastic experience: Crunch Fitness is good for its variety of classes and state-of-the-art equipment. I enjoyed the energetic atmosphere and friendly staff. It's definitely worth checking out if you're looking for a great workout!!

Fantastic experience: I love this location and I will be trying a few classes before I enrol for the membership but overall very friendly staff and a lively atmosphere.

Positive experience: This gym has a lot of potential. Good space, good mix of machines, however they need to focus on fixing machines regularly and quickly.

Fantastic experience: Great gym for the price. Really busy at times but good value overall. The staff are beauties and super friendly.

Negative experience: Stay away, not worth the amount of money spent. Unethical and unprofessional staff. At sign up they will be super cool and easy going and once you are signed up they will screw you over. I was there to cancel the membership and PT sessions because i moved out of town, i ended up paying for all PT sessions and Membership fee for next month. Nobody will tell you when you're signing up that you have to give them one month notice for cancellation.

Negative experience: First time to a crunch gym and the amount of staff just standing around was impressive. The bathrooms could be cleaner and the lack of paper and spray needs to be more relished. Machines are standard with a budget friendly gym.

Positive experience: comparable to F4L but offers more variety in terms of machines. Most cables could use some maintenance, hella sticky…

Positive experience: Decent gym, so many out of order equipments. Downgrade fee is $70 if you go for hugher membership and want to downgrade.

Fantastic experience: Crunch South is super friendly and always has the answers to my questions. The staff is well educated on their jobs and if they are not sure directs me to the manager right away who is great with helping her customers! Not to mention I feel very welcomed every time coming in as multiple employees always say hello and ask about my day. Super happy I switched to this gym!

Negative experience: My review is in no way a reflection of the staff working at the gym, rather a reflection of the “new management”. I haven’t been with crunch since 2020, cancelling my membership during the pandemic. I received a call yesterday asking me to pay a past due balance…. Accrued from 2020! OR sign up for another membership and have it waived. I cancelled in club and of course I can’t find the confirmation email, so I guess I’m stuck getting another membership. I haven’t heard a thing from them in 4 years regarding a past due balance, and now that “new management” needs money I hear from them. Goes to show I didn’t make a mistake leaving this gym. As for the facility itself, I wasn’t a huge fan of the environment and culture of the gym. They blast music way too loud and there’s crowds of people around the machines. Just wasn’t my scene. The facility is clean and has nice equipment. They’re really only getting a 1 star for the complete lack of organization and the audacity to call me up 4 years later and ask me to pay a huge balance. They did something similar to a friend at their north location as well, also after she cancelled but them having “no record of it”. If you cancel with crunch, make sure you get your confirmation email and SAVE IT! Never know when they’ll call wanting money.

Fantastic experience: I’ve been going to crunch for a while, first started in Cambridge and then moved to the London location. I will say when I first switch the London location had a lot of broke machines and it looked like the old manager just didn’t care. Since the new manager (the female with brown hair always at the front - not sure her name) has really made a difference in the club. Everything works and the club is always clean! For those who love big workout areas this is a great place, super big and spacious! The environment is so encouraging at well! Would recommend.

Fantastic experience: Since McKenzie took over you can see a huge difference. Massive improvement all around from equipment maintenance to staff engagement. Everyone seems to be having a great time with a healthy work environment with engaging and knowledgeable staff. She has clearly put in a lot of work, and genuinely enjoys what she does. It is especially noticable that she has been adding programs, acquiring extra equipment to be borrowed for more diversified workouts, and generally improving the club as a whole. Her customer service is amazing, her problem solving is swift, she is a major asset to this company and I hope to see her career with this company flourish and have a bright future ahead with whatever path she chooses.

Fantastic experience: Best gym in London, tons of equipment and space. Loving environment, very uplifting and supportive. :)

Negative experience: Ahhh where do I start , staff is great , price of gym is good change room is horrible not taken care of toilet paper all over the place and pee all over the toilet seats , only reason I got a membership was there was supposed to be a sauna . North location is better

Fantastic experience: crunch london south is honestly so amazing. the current manager has worked so hard to bring the club back up to standards in terms of the machines and cleanliness! the staff is so nice!

Fantastic experience: This gym is fantastic! Love the environment and staff here. Always super helpful and welcoming. Can’t say enough good things about this gym and the staff.

Negative experience: Crunch Fitness South London is terrible and one of the worst gym experiences of my life. I brought my concerns to the manager and she didn't care. Then tried cancel my membership since August and still haven't been able to as the manager just lies and misleads me about it being taken care of when she hasn't done anything and just lies over and over. Ridiculous you can't reach head office to make a compliant or get your issues or resolved or cancel a membership for 4.months

Fantastic experience: Was hesitate at first, thought it would for sure be a gym that I would feel intimidated by due to the numerous amount of very “fit” people. But it was not that at all, friendly and encouraging environment w/ amazing staff that is always so helpful and cheerful. Mackenzie, Bethany and Ulyses are amazing and always helpful when I am not sure how to adjust a machine or need a quick form check. I also signed up for PT and it was worth every penny.

Fantastic experience: I have been a member of Crunch Fitness for the past 3 years, and I am absolutely thrilled with the experience! This gym goes above and beyond to provide a top-notch fitness environment that caters to all fitness levels and preferences.The manager has done so much to improve the quality and experience of Crunch South.

Fantastic experience: I have been working out at this gym for almost two years. Great gym atmosphere and the equipment are well maintained and well kept. Staff is very friendly and welcoming to everyone. Definitely the best gym in London.

Fantastic experience: I have never been so comfortable at a gym before I started coming here, the staff and everyone at the gym is so welcoming and encouraging without any judgement

Fantastic experience: Crunch London South is an amazing gym, the staff there are so friendly and helpful and since the new owners the equipment gets fixed faster, they also have amazing deals for memberships I totally recommend joining this gym.

Fantastic experience: Great Gym. Love going there. Great atmosphere. Everyone is friendly. The staff is wonderful always helpful and very knowledgeable. Makes it enjoyable going there.

Fantastic experience: Great location, lots of parking and the staff are amazing. They always have answers to my questions and make those early morning workouts much easier walking in with smiles on their faces!

Negative experience: Super sketchy business. I closed my account with this location 3 years ago. I received a phone call yesterday that I owed them $196 dollars and they were sending it to collections. Apparently there was a closing account fee or something after I cancelled 3 years ago for 30$, but it accrued over time. I was never told this when cancelling, and I wouldn’t have minded paying it after the fact (they still had my visa ?) Instead of ever notifying me, they left me a voicemail 3 years later to say they were sending me to collections if I didn’t pay (they were willing to wave the fee if I signed up for another membership?). They pushed the cost down to $30 after I complained that this was ridiculous. I paid the $30 and the manager advised she would be sending me a confirmation email so I could have it in writing. Guess what, I still haven’t received the email. Don’t walk, run from this business.

Fantastic experience: Everyone who works there is super nice! Machines are really nice and the weights feel extremely accurate. The prices are really low and they are always having good deals to help save money. Personally I think the gym is great for the price.

Fantastic experience: Excelentes instalaciones, el personal muy atento y amable. Aparatos limpios y ordenados, el ambiente es muy agradable para poder realizar tus rutinas a gusto. Muy recomendable y en Excelente ubicación.

Fantastic experience: I have good experience on crunch fitness and that’s my third year in the crunch fitness

Positive experience: I enjoy going to this gym. The atmosphere is great, staff is friendly and has good equipment. The workout area is pretty spacious and clean. Only complaints I have are that broken equipment takes awhile to get fixed and the men’s bathroom could be maintained better.

Fantastic experience:

Negative experience: Its very dirty and busy too many people there there is no room to work out

Fantastic experience: Eddy is the finest branch manager and is really friendly, polite and supportive for any challenges you may encounter.

Fantastic experience: Going in the mornings, not only do I find the front desk cordial but also the members very friendly.

Negative experience: Don’t trust anyone here look to the contract before signing and never ever register with personal trainer it’s fake.

Positive experience: Gym was very cold, no soap in showers and no sauna

Negative experience: I had nice experience with trainer but all they want is money from the clients. poor management and customer experience showed me at the last month of my agreement.

Negative experience: will change to 5 star when I see even the slightest bit of maintenance to their equipment... get those cables fixed and pads replaced .... getting ridiculous.

Fantastic experience: Amazing price, great selection of machines, friendly staff, good change rooms.

Fantastic experience: Great price, lots of equipment, hrs of operation work well for most schedules. Love the massage chair and option to tan.

Fantastic experience: Very happy with Crunch, excellent facility. The staff all have great personalities, knowledgeable and fun to work with. Very glad I signed up.

Fantastic experience: Love the staff at Crunch. So very friendly and the patrons are friendly as well. They don't pressure you to add on anything that you don't want or need.

Fantastic experience: Finally joined Crunch Gym they gave me an awesome deal for signing up and met with a personal trainer who was very knowledgeable and helpful after having double knee replacement, going to sign up for a personal trainer next!

Fantastic experience: Great group fitness classes and some amazing instructors.

Positive experience: Decent gym but nothing special. Lots of the machines are broken and haven't been fixed which is annoying but they have a lot of different machines which is good.

Positive experience: Love Crunch! Also machines and weights open. Lots of space in the studio. Only complaint is the temperature. It’s SOOOOO hot in there most days

Fantastic experience: Awesome gym to workout at! Super friendly staff and a wide variety of equipment. Would highly recommend joining!

Positive experience: What happened to the air conditioning? It's so hot the thermostat said it was 30° INSIDE. Please, please get this fixed as it's impossible to get a good workout in at this heat!

Fantastic experience: Friendly and helpful staff, lots of equipment and free weights. Clean facilities. A great gym go to. David is an awesome personal Trainer too!

Negative experience: Crunch south is an affordable gym, although still not worth the money. I don't recommend anyone commit to a South London membership.

Positive experience: Good gym, affordable. However a lot of the equipment is broken/torn, massage chairs are all out of order at this location and there are no classes on weekday mornings.

Fantastic experience: My favourite gym I've ever been to! Unbeatable prices and the staff bring so much positivity to my day, they're always rooting for your success <3

Fantastic experience: Ive been going to Crunch in south London and I love the friendly service and greetings I get walking in the door as well as the cleanliness, the space to move and Crunch has an awesome variety of machines and weights to keep anyone happy.

Negative experience: DO NOT USE THIS FRANCHISE. Pools or any massage type offerings are disgusting and dirty. I have cancelled THREE TIMES AND THEY KEEP CHARGING ME. 0 stars Update... Still charged me again. Do not give your financial information to any Crunch Fitness.

Positive experience: Working out at Crunch south has been very motivating, the staff are great and the other gym members can help fan your flame. It seems like everyone at crunch wants you to become the best version of yourself.

Positive experience: Great value for the cost of the membership. This gym could do more equipment maintenance to prevent damage and out of order cardio machines. Group fitness and HIIT instructors are amazing though!!

Positive experience: The atmosphere when you walking so upbeat and energizing, it makes you feel ready to start your workout! The staff is so friendly and welcoming. The yoga instructor is amazing not to mention Andrew who does PT :)

Fantastic experience: Been coming to this gym for over a year now. Hands down the best gym in the city. - Barbell platform/squat rack ✅ - Plenty of machines and free weights ✅ - Spacious ✅ - Usually not busy in the mornings ✅ - Amazing staff ✅ - Always clean ✅

Negative experience: Not a bad gym but going in the locker room and bathroom is always disgusting. I can handle a machine or two being down, but that bathroom is the #1 reason I’m moving gyms when my membership renews.

Positive experience: Really needs a 24 format. Please keep the live updates on how busy the gym is. Sometimes the gym is just too busy and no hope of doing a leg workout without long long waits. If I see a live update and the gym is not busy, I’m dropping everything and coming.

Positive experience: Large clean facility! Wish they would finish the sauna construction! Don't plan on going first thing in the morning as staff aren't always open on time based on previous experiences here. Edit: still no sauna, lots of machines down, pads are ripped. Disappointed in the overall place. I suppose that's why it's only $10 a month with a $56 fee yearly. Had them at 4 stars dropping it to 3. It's staying a 3 because the staff is friendly!

Negative experience: I've been going to Crunch London South for over a year now and here are only SOME of the concerning problems that need immediate attention: Broken Machines: The majority of the gym's machines have been out of order for almost a year, severely limiting the workout options for members. Leaking Roof: The gym has a leaking roof, resulting in water seepage throughout the facility. This poses safety risks. Unsanitary Bathrooms: The sinks in the men's bathroom were covered in unpleasant mildew, hair, and stagnant water. This lack of cleanliness and maintenance is unacceptable. Substandard Soap Provision: The removal of commercial soap dispensers and their replacement with dollar store branded soap is concerning. The diluted soap, filled halfway with water, raises issues of tampering and inadequate hygiene. Lack of Cleanliness: The overall cleanliness of the gym is subpar, with constant mud on the floor. It's essential to implement regular cleaning procedures to maintain a clean and pleasant environment. Insufficient Hand Dryers: In the men's bathroom, there is only one working hand dryer. This leads to inconvenience for members. These issues not only take away from the overall member experience but also compromise the health and safety standards expected in a fitness facility. Members deserve a clean and safe environment that supports their fitness goals. It is my sincere hope that swift action will be taken to rectify these issues and restore Crunch Gym London South to its expected standards.

Negative experience: Price point is fantastic, but this location refuses to get their equipment fixed. There are multiple machines that are out of service because they need to be repaired that have been like that since 2022. It’s now August 2023 and it makes me want to pay more to go to a different gym so that there’s actually equipment to use.

Fantastic experience: It's my morning fun place. Staff greet you, It's a huge building, With lots of space between machines. They have many "smith" machines, Many benches with a whole long wall of mirror to see your form. They have "rigs" and even a space to do your own circuit training. They have "ninja bars", which I call "monkey bars", with ropes and all. The lever machines are definitely MY thing for isolated workouts on machines, But I always make sure to go to one of the 5 rigs to get some CrossFit moves in. It's clean, and has all the little extras for a really cheap rate. They offer a few group classes, But I haven't experienced them as of yet. I go for the strength training right now, But maybe when I have more time, I will try a class out. It's a gym facility, With tons of equipment and tons and tons of dumbbells, And like I said, A few group classes from abs, to glutes, to Zumba. I love that it's right off the highway, It makes home and work blend well for traveling. Great location. Friendly staff. Clean and always has disinfectant full. Tons of cardio machines, to tons of many machines, to smith machines, and has rigs there. Lots of dumbbells and benches, And those group classes. I haven't tried the tanning or massage chairs yet, But when I do, I will definitely share. My personal opinion, I enjoy my time there. I do CrossFit, But sometimes I don't like the program, Or sometimes I just don't want to have a clock tell me - "for time" or "AMRAP". I like going to Crunch to take my time, Do my own strength training, And leave without dying on the floor.

Negative experience: Many of the stair climbers are in error code, and one of the rowing machines has been broken for weeks. Morning is the best time to work out. A few of the staff are nice, but others are pretty unprofessional. The choice of music was quite obscene, loud, and had constant profanity blaring over the speakers.

Negative experience: This gym is falling apart - toilets in the ladies room are constantly "out of order", machines are "out of order", the pads are torn and falling apart, and parts are missing on the racks. It appears that a sauna was started in the changeroom at some point, but there hasn't been any progress in almost a year. Multiple complaints to the manager by numerous members have fallen on deaf ears, as well as complaints to head office. Does a "cheaper" membership mean that we have to use garbage fitness equipment?

Fantastic experience: Number 1 gym in London, I have no idea why anyone pays more for their fitness. I got my membership last November and I pay $11.00/month, excellent variety of machines, clean and the front desk staff, especially the guy in the morning (forgot his name) but he always has a smile on, even early morning. I highly recommend