GoodLife Fitness London Masonville

Fantastic experience: One of the best GoodLife gym I’ve been too. Very clean and lots of machines and free weights. Staff were always very friendly. Recovery room is great

Negative experience:

Positive experience: My favourite workout place, the membership is overpriced, the machines need to be renewed.

Negative experience: Only a single special massage chair in the $90 a month recovery room that's always taken. (I will update this review if this is fixed)

Fantastic experience: Great machines, friendly employees. Locker rooms are always super clean. Really, I just like to get in there and do cardio (stationary bike) for about :40, then 3 sets of each machine in the circuit. Sometimes I’ll skip one or two machines, but no biggie. There’s another circuit upstairs. Some people just jump in out of turn, and talk & hang out…but hey, I’m only there as a visitor, it’s not like it’s my gym. OH!! Also. Free towel service. Super cool. Just bring your own combo lock for day locker use. Enjoy!

Negative experience: Do not go for a trial!! I am visiting from America for a couple days and was only interested in the 3 day trial and explicitly told them I just want to sign up for the trial since I will be leaving to America soon and we don’t have a good life there. He went on and forced me to go through a 45 min sales pitch when I interrupted him repeatedly that I was short on time and only wanted the trial and wasn’t going to get a membership since I just need a gym to workout at for a couple days. Showed me prices for personal training packages anyway and body assessments when I told him I wasn’t interested in anything but the trial. DO NOT WASTE YOUR TIME IF YOU ARE TRAVELING

Positive experience: Good gym, standard goodlife split across two floors. Cardio + 20 minute session equipment are on the first floor with weight training equipment upstairs. My biggest gripe is that the gym is too hot. Most Goodlife locations have relatively high ceilings, but this one has the weights on the upper floor with a 'normal' ceiling height. This means it gets quite hot. The only Goodlife location I have ever left soaked in sweat. There are better locations in London in my opinion

Fantastic experience: My name is Dee & i have a membership @ cityplaza. I always go into the womens side because I suffer from anxiety & people make me nervouse ( unless im comfortable with them ) however, Last Mon was a holiday so I went to the Southdale location. I was extremely nervouse about out of my comfort zone but i forced myself too go. I saw a familiar face ( Tammy ) who teaches classes @ cityplaxa Goodlife....not only did Tammy assure that everything was going to be fine, she was so very kind...helpful & very understanding. She made me feel so good & at ease. She che ked up on me & made my experience easy anx comforting! Thank you so much Tammy!! Im trully thankful for your help ♡♡

Negative experience: Update: August 2024, this club needs new management. All three driers are broken so there’s no towel service. Why does the manager will wait to replace all three driers at once (the smart thing to do is replace them as they break so you always have towels for your customers). There are disgusting, wet towels left in the change rooms. They have been there since Sunday and today is Wednesday. Please hire a capable manager for this club. This club has gone downhill hill. It’s dirty, there are bugs in the showers. There is no one cleaning( except Mel) They used have cleaners all the time- bring the back. The manager Will is horrible. He doesn’t listen to the members. If you complain he tells you to go to another club. You asks him to bring back classes and he rolls his eyes and talks down to you. Mel is the only thing about this gym

Fantastic experience: I've been training with Devin at GoodLife for the past 4 weeks, and the experience has been fantastic! Devin has taught me so much in such a short time—from mastering proper form to building confidence in my workouts. (Here I thought all the videos and bloggers I watched were helpful, not even close!). Every session is not only productive but also a lot of fun (good personality makes all the difference). If you're looking for a personal trainer who truly cares about your progress and makes the journey enjoyable, I highly recommend Devin! Also a huge shout out to all the team/staff at GoodLife Masonville. I have never been to a gym so friendly (and truly caring!). I was blown away at the community and vibe from day one.

Negative experience: This gym is in serious need of some love. Equipment is old, rusted, broken and out of date. Gym is showing its age and needs a complete shut down, update and reopen. Staff can’t be bothered to keep things organized and overnight staff is completed MIA.

Fantastic experience: A great club with an outstanding team of personal trainers, and Dave Collins stands out as truly remarkable among them. Dave is highly knowledgeable and genuinely dedicated to his clients' success. He also has an amazing ability to connect with people from all walks of life and is appreciated by all his clients!

Fantastic experience: I love coming to this gym because of Melissa. She is so friendly and helpful is always there when we need her. She is very good to us members is very quick to resolve any issues that we may have. This gym is so lucky to have her!

Fantastic experience: I lost 2 rings here which were very important to me and fortunately it was put in the front desk (lost and found), most likely by the janitor. So glad to see good morals and people still exist The man at front desk was also very helpful and empathetic (I didn’t get his name) and you could tell he cared about me getting my ring back, great staff!!! Been going here over 2 years

Negative experience: No one in the front for over 20 minutes, men’s change room a total mess, every time I come here.

Fantastic experience: I highly recommend Devin Size. He is a skilled and knowledgeable personal trainer. He was consistently professional, personable and supportive.

Fantastic experience: Great gym with friendly and motivating staff. I signed up for personal training here for about a year, and if thats what you are looking for, this gym is it. Special shout out to my trainer Dave for going above and beyond every single training session! Working out with him was a fantastic experience and I saw great results!

Fantastic experience: Sahar is the best personal trainer!

Negative experience: Good facility, except the man’s shower room. Not sure if the bugs are pets owned by GoodLife here, seeing them every time I came here in the last 6 months or so.. it smells moldy in there as well

Fantastic experience: Best gym best community

Fantastic experience: Great gym, a little busy at times. 24 hours is a plus

Fantastic experience: Love this location. Very clean! We go in the evenings after 9pm and the late night staff and fellow late night gymmers are super chill and friendly.

Positive experience: It’s a great gym with great staff members that are super friendly and helpful when needed. My only slight complaint is that some of the cardio equipment, namely the stairclimbers are often broken and seems like they never get fixed. It seems some are broken for sometimes weeks, which is a huge bummer.

Fantastic experience: I had an outstanding experience training with Connor Robinson, a personal trainer at this location. His expertise in fitness, coupled with a personalized approach, significantly enhanced my journey towards achieving my fitness goals. Connor's dedication to understanding my unique needs and tailoring workouts accordingly made a notable difference in both my motivation and results. What truly sets Connor apart is his motivational spirit and deep knowledge of both exercise and nutrition, ensuring a holistic approach to fitness. His professionalism and commitment to my success were apparent, providing encouragement and support throughout our sessions. In summary, Connor's exceptional training skills, combined with his positive attitude and supportive nature, make him an excellent personal trainer. I wholeheartedly recommend him to anyone looking to improve their fitness level in a meaningful way!

Fantastic experience: Great group classes and equipment

Negative experience: Horrible rude unfriendly staff. Nobody likes the older blonde lady at the front who slacks off and disrespects the members. Horribly ran and organized. Great facility and equipment though. I’d find a different gym if I were you

Fantastic experience: Elena is Extremely helpful and was very welcoming in getting me and my cousin started.

Fantastic experience: Gym with best front desk staff - Todd and Ximena you the best.

Fantastic experience: Whatever your fitness goals, I highly recommend GoodLife Masonville-especially if you are considering hiring a Personal Trainer. When I decided to build an annual strength training program last fall, I knew it was wise to seek guidance from a specialized trainer in strength training, mobility, and injury prevention even though I’d been a certified personal trainer myself 5 years ago. I wanted to progress efficiently and safely. Having another fitness expert, with more training and education than myself, give me insight would benefit me. I opted for a 6-session starter pack with Brenden Blanco, a highly qualified Personal Trainer at GoodLife Masonville. Initially I intended to gather tips and suggestions over the six sessions and then continue my program independently due to my existing knowledge and motivation. However, I was so impressed by the value Brenden added to my fitness journey from the start, that by the second session, I was contemplating a more permanent arrangement. Brenden's attentive and tailored approach demonstrated a genuine commitment to supporting my goals, and a very high level of expertise and insight. In GoodLife Personal Training with Brenden Blanco, I discovered: • An absolute expert who not only knows training and fitness but loves and lives it. • Someone highly experienced and educated in personal training, injury prevention, nutrition, and mobility. • A trainer who listens without judgment and meets me where I'm at. • Someone who is genuinely invested in my goals and success • Someone who is commitment to ongoing professional development. • Guidance to push past mental and physical limitations, serving as both mentor and motivator. I decided on six months of training with Brenden, recognizing it as one of the best decisions I've made. The benefits of our collaboration extends beyond our training sessions, positively impacting my nutrition, work performance, and downtime—far more than expected. I will no doubt extend again if he's available. While my experience is biased towards Brenden, the focus and enthusiasm observed in other trainers and clients at GoodLife Masonville contribute to an impressive training culture. If you’re not ready for personal training but looking for a great gym-GoodLife Masonville is still an excellent choice too. Key features of GoodLife Masonville include positive onboarding experience (professional personal and not pushy), a wide range of fun and well-led classes that are fun and make you sweat, experienced, qualified, and personable instructors, personal trainers, a great vibe, ample equipment, 24-hour access, and of course empowering Personal Training. In conclusion, investing in Personal Training at GoodLife is a wise and rewarding choice for those ready to grow and achieve their fitness goals. Best of luck on your health and fitness journey!

Fantastic experience: Enjoy going to this gym. Has a great vibe. Currently doing some personal training with Steven. He has been a great motivator to achieving my goals. I look forward to every session I have with him.

Fantastic experience: Recovery room is absolutely a great touch for this branch. I have been using this branch for the past 5 years. The best in town. The staffs are very nice and friendly. Personal trainers are very knowledgeable (Too bad Nicholas left!). Facilities are clean most times I came. Gym can be crowded in the peak hours but I think it is manageable. Overall, I highly recommend this one.

Fantastic experience: I’ve been going to this good life location for just over a year now, and I can’t begin to express enough how much staff matters when choosing a gym. I absolutely love the staff at this location! They have made me look forward to coming in for my workouts and help me out in every way they can. I have a personal trainer Claire, who has been nothing but supportive throughout my fitness journey. I would also like to thank Todd and Devin for their ongoing work efforts and their positive energy. Devin and Claire have helped me a lot following my knee injury and have helped me adjust to returning to my workouts with the support I needed. I appreciate all the help and support these people have given to me and for always being so kind!

Negative experience: Naaaaa

Fantastic experience: I love this gym and have been coming here for over 15 years. It's my favourite. And to the Meagan and Carly below, I know exactly who you're referring to. She's a regular and she's absolutely lovely. Shouldn't spread rumors through the fitness industry. Also, it's 'etiquette' not adequate. Thanks

Fantastic experience: Profesionales y buen trato

Fantastic experience: Kind staffs, nice members

Fantastic experience: My favorite gym ️‍♀️

Negative experience: Front desk staff aren’t there.

Fantastic experience: The nicest and most welcome staff. Would highly recommend!

Negative experience: Bugs in the showers/change rooms coming out of the vents

Fantastic experience: It's one of the best gyms I ever attended

Positive experience: The gym is ok but always overcrowded

Fantastic experience: Friendly and professional staff, great personal training, clean facilities!

Fantastic experience: Kindest crew , the most beautiful members on earth. The best place to release energy. Thanks Og

Positive experience: Good staff, but the equipment with moving parts like the exercise bikes need to be refreshed soon.

Fantastic experience: One of the best gym ever seen. They have good services. Towel, water ... a lot of things

Positive experience: Decent gym. It’s a little smaller than it looks and can often be extremely crowded. Sauna seems to be broken down a little too often as well. Other than that it’s pretty good.

Fantastic experience: Very well managed and staff is very helpful. Clean and well kept Gym. Staff is always greets with smile.

Negative experience: I believe that we know something or someone when we really need it. Last Thursday (Oct 6) I started my workout around 11:30 pm and shortly after 1:30 am on Friday (Oct 7) I was leaving the gym when I was surprised to see my car window broken (passenger side), yes, glass on the floor for everywhere, in the car seat… I was robbed, in the GoodLife parking lot under the camera lenses, the feeling was of helplessness, at the time there wasn't even anyone at the reception to give any support, the receptionist was circulating somewhere and it still took time to see me and hear me, call the police, she said! Will you make a record of it? I asked: - Yes, I will, writing down my phone and some data. 4 days passed and ONLY TODAY, after I went back there (last Saturday Oct 8) to see if anyone would even talk to me, someone called me… just saying that the police were already aware of the occurrence and that they had given the images, good!!!! It was expected, wasn't it? Finally, as they didn't ask me anything, I said that I was better than last week and that I had some damage with the theft of things in my car, but I didn't even go into these details, I just asked if they could share the expenses on the glass with me, half the amount of glass, something around $180~$190 - since it wouldn't be worth claiming insurance for that purpose, the answer is of course NO. And that's it, stay alert, stay motivated even if this happens to you and know that any damage will be all yours, who knows, maybe you'll even get more attention than I had.

Negative experience: The gym has become extremely filthy:-hair, smell in the showers, moths, broken shampoo/conditioner cases and shower heads need to be fixed immediately. And another thing sauna is broken 20 out of 30 days. I don’t think this gym is worth going anymore. Choose different locations as extremely dissatisfied and disappointed.

Fantastic experience: A variety of equipment available for different fitness goals, and staff are very helpful. Ty is a great trainer, very nice guy, supportive and will help you achieve your fitness goals. If you are looking for personal training then I highly recommend him.

Negative experience: I’ve been an avid gym goer for over a decade and I have to say I’m disappointed with this GoodLife location. The mens showers have bugs and mold on the walls . The sauna is broken frequently. The equipment is ok but there is only 3 squat racks, 2 flat benches, not nearly enough adjustable benches in the free weight section. For being a “premium” GoodLife the lack of equipment and cleanliness is inadequate. The staff/front desk have always been friendly in my experience.

Positive experience: Good Life Fitness is welcoming and friendly atmosphere, clean and well-maintained facilities, and knowledgeable and helpful staff. They also appreciate the variety of equipment and classes available, making it easy to customize a workout routine that suits fitness goals and preferences.

Fantastic experience: The atmosphere is wonderful. Everyone is there to better themselves and do their own thing. Staff is super friendly and helpful! Clean facility. 10/10 would recommend to anyone looking for a great workout in a great space.

Fantastic experience: I started training here in October with Claire. She’s so motivating and focused on getting me to my goal. Not is she only a great trainer with my best interests in mind, she’s a great friend as well. I always see her interacting with other members so professionally when I’m at the gym as well. I started at the gym as a newbie who couldn’t squat the bar, and now I hit new PRs each session. She’s helped me on my fitness journey so much and I can’t be more appreciative!

Fantastic experience: I trained with Dave for 6 months and highly recommend him to anyone who’s serious about reaching their fitness goals. Dave is professional, friendly, organized, and a really great motivator. I could not have achieved my fitness goals without him!

Positive experience: I just got a membership and it's a great gym so far, clean and people seem to be cleaning up after themselves. However the gym "bros" really need to stop dropping the dumbbells and I wish the gym would enforce the rule of not dropping weights because it's really obnoxious. Overall, I'm still enjoying my workouts and using the extra classes they offer.

Positive experience: I have been going to this gym for 3 months now. The gym is decent. The staff is good and polite. It's definitely a lot smaller than you'd think. All the weight lifting machines are upstairs. It is generally the busiest area of the gym. This floor is not a complete floor. Maybe a 3rd of the floor is high ceiling for the lower floor. This results in a smaller area upstairs. The machines are super close together. To put it into perspective, fit4less has a larger dumbbell workout area. I'd strongly recommend an extension of the top floor. No one really cares about being able to look downstairs and see who is on the treadmill. The locker rooms are ok but dated for sure.

Fantastic experience: I trained with Rick and Dave over the last 6 months and made a lot of progress! It was a friendly and welcoming environment. The trainers were amazing and constantly pushed me to achieve new PB!

Negative experience: This place has gone desperately downhill. Showers are filthy, smell foul and worst are full of moths, the same towel has been in one of the lockers for weeks. Feel dirtier coming out of the shower than going in. The staff are self-involved and treat the locker room like it's their personal space leaving their belongings across benches and the floor. Sad UPDATE - the moths are gone, thanks to winter. Still filthy. Somehow management and trainers have become worse. Working out in groups during peak hours and taking up significant space in this small gym. Still leaving their clothes etc. all over the locker room. In the span of about 2 minutes I saw two different employees use the restroom and NOT WASH THEIR HANDS. These are basic things, people.

Negative experience: Says it’s 24hrs but is only 24hrs 3 days of the week

Fantastic experience: Nice gym, friendly staff

Fantastic experience: Great gym

Positive experience: Alot of hot girls go here but the dumbell area is always full.

Negative experience: NEEDS MORE POWER RACKS AND PLATFORMS. Any time of day you will wait for the power rack and platforms as there’s only 2 upstairs

Fantastic experience: Upon seeing my initial review, the general manager of this location reached out to me to not only get further details, but to outline an action plan in order to address the issues. Excellent customer service and appreciation.

Positive experience: Great 'small gym'. I like how they leave towels at the desk so you don't have to bother someone for them. It'd be nice to have a fan or crank the AC.. It gets hot af.

Negative experience: Not specifically about this location but the brand policy about masks is such a joke. You have to wear a mask to walk in but u are not required to wear a mask to work out. This is on Thursday March 17th 2022! It's not March 21st yet! I love and want to support good life business but this is risking everyone's health for profit. Might come back after pandamic but not this place is really a virus culture tank now.

Fantastic experience: After posting the below review , Goodlife GM called me and was so professional solving the issue. I just want to thank you Mr. Will so much I really appreciate your action and the way you solved the problem :) —————————————————————————— Very bad experience , they take advantage of customers “mistakes” to take more money and never try to negotiate a solution of their mistakes…!!!

Positive experience: This gym desperately needs more squat racks. Even a couple of half cages for people who only want to squat would be helpful. It sucks going to the gym knowing the squat racks are going to be really busy.

Positive experience: It’s ok. They have a decent amount of machines, and the staff are really nice but it is ALWAYS busy…even at obscure hours like midnight. Also it can get quite ‘meathead’ at times. Not their fault but worth mentioning. Also the inside of the lockers need to be cleaned more often. They are pretty gross.

Negative experience: Only 2 squat racks, 1 cable set, and like 7 benchs in dumbbell area. Only 1 back cable row and 1 incline back cable row. Dumbbells have chucks missing out of them. Goodlife gyms in small towns have more/better equipment. Hope you like waiting for everything. Machines are old. Edit: All the good newer dumbbells that literally every other goodlife has are only in the private personal training area.

Negative experience: Goodlife made an appointment for me to have a tour and free trial workout before I commit to a membership. Alex took my personal information at the appointment and advised that I can come in for the free trial at any time within the next week and indicated that if he was not there I just need to let the reception know that I had talked to him. However, when I went for the trial, the receptionist (Emerson) told me that she would not let me in because I was not in the system, would not let me talk to the manager, and would not simply take my information again and let me in. For this type of attitude and incompetence, I will not be signing up for membership at Goodlife Fitness ever.

Negative experience: When we inquired, we were told that it was okay if we brought our 9-year old daughter and she can wait by the couch as we did our sessions. I even remembered my husband saying it was nice, because we don't have anyone who can look after her. My husband and I were already going there for a few sessions with our daughter waiting at the couch. A lot of the staff has seen us do that. Not one has told us that it was a policy that 12 years old and below is not allowed. Yesterday, my husband was told that he can't train and was asked to leave, because our daughter was with him. It was also inappropriately done in the middle of the aisle near the entrance once you pass their turnstiles. Then, the staff said that he can train, but our daughter has to tag along closely with him. It was appalling. When we left yesterday, I called about this incident and decided to cancel our account. The staff asked for my account info and then said I think we can try to see if your daughter coming with you can be arranged. We can have you talk to our manager. Why the change of heart if it was a policy to not have kids there under the age of 12? Is it because you see that we are paying over $500 CAD bi-weekly? If it was a policy, why hasn't anyone told us that for each day that she was there with us? Just a lot of inconsistencies. Today, we called again to cancel our account. The lady who answered arranged for a manager to call us. Turns out that the person who asked my husband to leave was the GM of the branch. His first call was not apologetic at all. He didn't even outright said that it was him who did that. He starts to quote clauses of the contract like we were idiots... just trying to find a loophole to make his actions reasonable before finally saying we will get a refund and our account will be cancelled. He even tells us we have to be at the gym to do that. He can't do it over the phone. When we told him that both of us will be there to do that, he calls us again. It was an entire shift in tone. Apologetic now and telling us that we will get our refund. No need for us to go there. Is it discrimination? A gap in policy implementation? Whatever it is... the treatment was just appalling. I don't recommend this branch at all.

Fantastic experience: I have been a member of the Masonville club in London, ON for a month and a half now and am in love with your classes. They are fantastic workouts that produce results rapidly and are a lot of fun. Your trainers are fantastic! Body Attack classes with Analeyse and Manny are particularly fabulous; those two make classes such a good time!

Fantastic experience:

Positive experience: I prefer the Sherwood location for their Women’s only section and less complexity, but Masonville has great classes!

Fantastic experience: A big and clean gym with a great assortment of machines and equipment. The staff are always welcoming and accommodating. Personal trainers are well experienced and always looking out for you. The first floor has mainly cardio machines, while the second floor has all the strength training equipment.

Fantastic experience: Lovely staff very clean facility lots of equipment to use as well

Fantastic experience: I met with Rob the fitness manager to discuss personal training and it was such a great experience, I didn't feel pressured at all, he was super friendly, and I learned a lot. Now I'm with Brenden for PT and he's great too. Even the person who was getting my membership sorted out was great. Everyone here is so friendly. I only just started but my breathing is so much better already. If you're thinking about going to the gym for the first time, go here. Even better, talk to Rob about personal training. It takes SO MUCH effort out of working out, you just show up and do what they say instead of having to spend days researching online what to do, how to do it, when to do it, and proper technique. And you'll have a schedule to stick to because someone is waiting for you. There's even a small area that's just for people with personal trainers. The change rooms are very clean and aren't really busy. I've only seen a handful of people in there at a time. They have this cool quiet LED relaxation room too.

Negative experience: Darrick? Derek? One of the personal trainers i believe. Hes so pushy to sell personal training. I know what I want and I know what I do. I have trained for more than 10 years. And he calls again and again. I understand that you have to sell for you to make money but you should stop selling when a person says no thanks. The most irritating thing is he hangs up on me at the end whenever he calls lol. I dont want to ever hear back from that kind of person.

Positive experience: Machines are always broken and stay broken for months with maintenance required signs. Even the machines that aren't marked as broken are usually only half functional. Management and employees never go around to check them. They always wait for someone to report a machine as being broken and even then, 75% of the time the machine never gets a sign.

Fantastic experience: Had a great tour, will be back to discuss further. I have Always had good experiences at Goodlife Fitness Centres. Honest people with true healthy knowledge. Wonderful People working out and friendly as well. Could be a few more Public Health Protocols for my liking, but im sure they are working on it. Will be back to discuss, Thank You to the Friendly Staff for helping me :)

Fantastic experience: Had a great tour, will be back to discuss further. I have Always had good experiences at Goodlife Fitness Centres. Honest people with true healthy knowledge. Wonderful People working out and friendly as well. Could be a few more Public Health Protocols for my liking, but im sure they are working on it. Will be back to discuss, Thank You to the Friendly Staff for helping me :)

Fantastic experience: This is a good gym when I was here 1.5 years ago. Have not been back since covid started.

Fantastic experience: Emily has been my personal trainer for 2 weeks only before the lockdown started. She is extremely helpful, motivating and even now during the lockdown she makes sure I get my workouts done at home and motivates me. She is the best!

Fantastic experience: Been going for a few years and all the staff are all really nice and the machines are always working ( the repairs are quick too even if they break). The staff also make sure to keep the place clean to comply with Covid guidelines. Favourite gym!

Fantastic experience: Pandemic plans in place and working perfectly. I feel very safe attending this facility and appreciate being able to resume my fitness routine with safety and confidence

Fantastic experience: Goodlife is the best place to exercise, machines are new and well stocked. Joseph Barrett.

Fantastic experience: very professional staff, helpful and informative.

Positive experience: People are great, facility is great but what prevents this location from being a 5 star ranking for me is the lack of hand sanitation stations upstairs and the fact that they ALWAYS have their music blaring. 90% of gym goers gave their own headphones with music, why does this place think they need to blast D-list songs that I've never heard of all the time. I literally ask them to turn down the volume every day. Every day.

Fantastic experience: This gym is excellent. The staff is excellent and their equipment is always clean, modern, and well-kept. I keep going back for the friendly faces and great atmosphere. The General Manager has done a great job and he shows he cares deeply about the facility. I highly recommend this location and working with this staff.

Positive experience: After awhie of attending this club I can tell you that the equipment they use here is next level and havent seen anything like it in anyother gym in London. The Staff are very friendly and welcoming and so are the other members that use this gym. The only bad thing about this gym is that equipment is often misplaced and unorganized and I frequently have to adjust my workout because I cant find the equipment. You usually have a fair amount of people working behind front desk and there have been many times where I have seen them being unproductive so maybe they should prioritize a little better. Other than that this place is great overall and if you use your membership to its full potential than in my opinion it is worth the monthly payments.

Fantastic experience: This gym is excellent. The staff is excellent and their equipment is always clean, modern, and well-kept. I keep going back for the friendly faces and great atmosphere. The General Manager has done a great job and he shows he cares deeply about the facility. I highly recommend this location and working with this staff.

Fantastic experience: The place is clean, upgraded and honestly has a great environment. The managers don't normally get enough recognition in reviews, however, Will deserves a raise!

Fantastic experience: Great environment for all your fitness needs

Fantastic experience: Can be busy at times but lots of variety in equipment. Open 24 hours so there's always a low, non-busy time. The classes are a lot of fun and are free to attend with a membership. There's also towel service at this location. The shower facilities are also amazing. Lots of warm water and they provide body wash / hair wash. One of the better locations I've worked out at.

Fantastic experience: Would absolutely recommend this gym. I've been to few ones in and out of province,by far the most comfortable one is GoodLife masonville. Staff is absolutely friendly. Well managed, clean, not too crowded. Machines are well maintained. The gym overall has a pretty good vibe and I love the events they have all year around.

Fantastic experience: Mandy was extremely friendly and helpful with explaining all my concerns to me and Patrick as well! The customer service at this specific location is amazing especially compared to previous locations I've inquired at about my concerns

Fantastic experience: Very supportive, non-judgemental of all ages & fitness levels. I was not in great shape when I joined 3 1/2 yrs ago; have lost 26 lbs; managers & trainers have given me advice & critiqued my form so I get the maximum out of my workouts. Manager Will always updating machines & cares about his clients; clean & safe; best gym in city.