New Heights Fitness & Wellness

Fantastic experience: Such a great gym! Bonus it has a women’s side

Fantastic experience: When I moved to this area 2 years ago I was so lucky to have found New Heights. The owner and staff are so warm and welcoming for all levels of fitness to enjoy, Could not be more appreciative for all they do to run such a clean judgement free facility. Owner and entire staff are all top shelf :). Rick L

Negative experience: I have tried giving New Heights Fitness in Hanover several chances over the last few years and each time I have left feeling discouraged and unwelcome. I am not a hardcore gym person and walked in hoping someone would take a minute to explain how things work or help me get started. Instead, I always felt like the staff had no interest in customer service or guidance and were only focused on how I was planning to make payment. The owner, Chris, made the environment even more uncomfortable. He speaks negatively about other business owners in town if he does not personally like them, and I have also seen public back and forth attacks involving another gym in town. This reflects poorly on his character and actually makes me want to try the other gym instead. Overall, the atmosphere is unwelcoming, the staff are not approachable, and the focus seems more on gossip and payment than on helping people reach their fitness goals. I would not recommend this gym to anyone looking for a positive or supportive environment.

Fantastic experience: Great place to workout! The staff are very helpful, and I loved the ladies only section!

Fantastic experience: Good sized gym with lots of equipment, and they are always updating things in the gym. I absolutely love the women's only section, and their up to date cardio equipment!

Fantastic experience: This is the best gym in the area. I was here for work for the week and I needed a place to workout a day pass was only $12 and the gym has a wide selection of very good machines and free weights all of which are iron gives it a very old school gym feel which I love. And everyone here is great I’ve made more friends here in 4 days than I have at my home gym in a year can’t recommend enough.

Fantastic experience: Great gym. I like the variety of equipment they have. Reasonably priced memberships

Fantastic experience: I've been a member at NHF for a long time and have never had any issues. The culture is very welcoming. There are hundreds of members and I've made so many friends of all ages and fitness levels. The owner is always adding updating and improving the equipment so there's rarely downtime waiting for anything to be available and lends to multiple ways of modifying exercises to suit anybody's needs and goals. The facility overall is super clean and welcoming with large changerooms, lockers, a shower and a bathroom. Lots of other useable amenities too including excellent wi-fi, making it a full-featured gym with a monthly fee that's more than worth it for me.

Fantastic experience: New Heights Fitness is truly top-notch! The facility has everything you need—the variety of equipment and space makes it easy to get a great workout in and lots of parking! What really sets it apart, though, is the welcoming atmosphere. Everyone is so friendly and greets you with a smile and a hello. It creates such a positive environment that keeps you motivated to come back. Highly recommend!

Negative experience: owner is immature and doesn't even work out at their own gym. equipment is old and has been sitting there for much longer than it should without being serviced. minimal security and uninterested employees.

Fantastic experience: Great gym, facilities are always clean and equipment is always working. Very spacious, lots of room and machine options.

Fantastic experience: This gym is incredible. From the staff to the equipment to the atmosphere. If you have ever felt awkward or nervous to better your self, look no further. This place will make you feel like you’re working out at home. If you want a professional experience while feeling comfortable - come here!

Fantastic experience: New Heights is by far the best gym in the area! The energy is amazing and I always feel so welcome there. The staff is super friendly and always willing to help.

Fantastic experience: Enjoyed a great pickleball match at the new indoor facility today! Space is great! We will be back.

Fantastic experience: This is a fantastic gym. It has a ton of equipment spread over ample space. The equipment is great quality and in great shape. The staff are great, very friendly and helpful and between them offer a nice variety of personal training and group classes. I was skeptical of finding a decent gym in such a small town, but this is a gym that rivals gyms from bigger lucrative franchises. I highly recommend New Heights!

Fantastic experience: Nice clean fitness place professional staff

Negative experience: Just an FYI they stop working 30 min before they close

Fantastic experience: Nice gym. Clean, nice areas to exercise and work out.

Negative experience: My girlfriend and I signed up thinking it was going to be a good fit but we have had no other experience other than being screwed over. The last 2 months we have had $400 taken out of our bank and the only explanation we got was that the other one or a previous month did not go through. When we have the bank statement showing we have paid every month and not a single one was not paid. They have absolutely no care to try to help you. I have had an injury and instead of being compassionate and caring they are more concerned about getting every single dime that they can get out of you. The cancelation fee is as expensive as just keeping the membership. As soon as we mentioned canceling, that's when they started taking double payments. Highly DO NOT recommend this gym.

Positive experience: They have What you need to get the job done, it gets busy in peak times ,

Negative experience: The owner has zero knowledge or experience in the world of Fitness. They do not comply with their own policies and the owner has made inappropriate comments to underage girls. #creepy

Fantastic experience: Excellent facilities and staff.

Fantastic experience: I worked out here while staying overnight at a local motel and this gym was absolutely amazing! This gym blows away any of the ones here in North Bay. I have family in London, Ontario and I routinely take the Owen Sound route to avoid the 401 and, I will stop by this gym again when I next travel to London. Guaranteed.

Fantastic experience: I have been attending classes with NHF for 3 years. I started because I had hip issues and was having troubles walking....I had been to massage and chiro and the DR to try and fix it, but nothing was helping. After 3 sessions in Aerial Yoga with New Heights Fitness, I was starting to walk properly again and the pain was subsiding. I now go once or twice a week to Aerial Yoga classes and am feeling amazing. I cannot miss a week or I feel it.....Raileigh and the instructors are amazing! The studio is a beautiful space to feel safe and enjoy what your body can learn. I highly recommend this business to anyone who would like to try Aerial Yoga, Pole Fitness, Hoop Fitness, or Hamack. Nothing like it in the world!

Fantastic experience: Amazing gym with great equipment and people. Seriously top notch.

Positive experience: Good people, and space. Some equipment needs repairs/unkeeping though

Fantastic experience: Very good atmosphere.. staff are friendly and helpful. Rates are very reasonable. Very clean, not just gym but showers and change rooms. a variety of equipment for everything, and there is a women's section for women only which I love..

Fantastic experience: Equipment is clean and maintained. Staff is friendly and helpful.

Fantastic experience: Great place great staff

Fantastic experience: I have just started back but I love it.

Positive experience: Positive: Communication , Professionalism , Quality

Fantastic experience: You get a lot of benefits here equipment is well maintained, healthy environment, I started going to this gym in Grade 10, everyone is very supportive and will give advice when needed.

Fantastic experience: Awesome place

Fantastic experience: The staff and gym members are very friendly, this is gym has very high positivity and is a great spot to workout

Positive experience: New Heights is a moderately sized gym and is fairly well equipped. Sometimes, one feels slightly congested when there are more members in than usual but it is not unbearable. The membership itself is pretty expensive as far as gyms go. If you are looking for a cheap membership at a basic gym, then there are others that might interest you in the area. Overall rating of 3/5 for price of membership and the size of the facility.

Positive experience: New Heights is a moderately sized gym and is fairly well equipped. Sometimes, one feels slightly congested when there are more members in than usual but it is not unbearable. The membership itself is pretty expensive as far as gyms go. If you are looking for a cheap membership at a basic gym, then there are others that might interest you in the area. Overall rating of 3/5 for price of membership and the size of the facility.

Fantastic experience: Great spot when you feel like picking things up, and putting them down.

Negative experience: New Heights Fitness is a bad deal I have been working out for 14 years now and over this time I have had the opportunity to experience as many as 20 different gyms. Unfortunately if you live in Hanover, New Height Fitness is really your only option. The membership fee is 3 times as much as most gyms at over $60 per month. While signing up, you will be informed that there is a $150 activation fee. I am not sure if this is to activate the little grey key fob that takes 30 seconds, or if the money goes into a maintenance fund used to never fix any of the gym equipment. Rest assured, I’ve heard the staff inform members they are “not for profit.” You will also come to realize that this expensive membership only gives you access to 1/3 of the gym. The other 2/3’s is broken up for cross fit, aerobics and a women’s only section which are all additional charges. When the cardio equipment breaks, they simply put a post-it note on it that states, it is only meant to be used for light workouts. The change rooms stink of sweat and urine; I know the staff cleans them but they always smell. The employees are really the best thing this gym has going for it.