Information about CRUNCH LACHINE
Opening hours
- Monday: 6:00 AM – 10:00 PM
- Tuesday: 6:00 AM – 10:00 PM
- Wednesday: 6:00 AM – 10:00 PM
- Thursday: 6:00 AM – 10:00 PM
- Friday: 6:00 AM – 10:00 PM
- Saturday: 8:00 AM – 7:00 PM
- Sunday: 8:00 AM – 5:00 PM
Welcome to Crunch Lachine, your ultimate fitness destination in Montreal! At our gym, we are dedicated to delivering an incredible workout experience catered to all fitness levels. Whether you are a beginner or a seasoned fitness enthusiast, you'll find a supportive and energetic community that's here to help you reach your goals.
Our facility boasts a wide range of modern cardiovascular and strength training equipment, ensuring you have everything you need for an effective workout. Additionally, we offer over 200 group fitness classes that feature dynamic instructors who bring energy and enthusiasm to your routines. From HIIT to yoga, there’s something for everyone!
With certified personal trainers available, you can personalize your fitness journey with tailored guidance. They are dedicated to helping you not only reach but exceed your personal milestones. And for those looking to enhance their experience, our **HIIT Zone** provides high-intensity interval training in a fun, group setting, pushing you beyond your limits.
At Crunch Lachine, we pride ourselves on our friendly and attentive staff, always ready to assist you and create memorable fitness experiences. Enjoy our clean, colorful, and vibrant gym atmosphere while taking advantage of our state-of-the-art amenities, including showers, saunas, and HydroMassage options for recovery after your workouts.
Join us today and discover the difference at Crunch Lachine! Check out our membership options and exclusive promotions on our official website or follow us on social media for updates and fitness tips!
Our comment from FitFit Canada about CRUNCH LACHINE:
CRUNCH LACHINE is a well-regarded fitness center located in Montreal, offering a variety of workout equipment and a friendly atmosphere. Many users appreciate the helpful staff and extensive hours of operation, allowing them to work out at convenient times.Pros:
- Friendly and supportive staff, with personal trainers like Fahima receiving high praises for their dedication.
- Well-equipped gym, with adequate cardio machines ensuring you rarely have to wait.
- Affordable membership prices and great initial trial offers.
- Clean environment with a welcoming atmosphere.
However, there have been some concerns raised by a few users:
- Some found cleanliness to be an issue, with occasional reports of dusty equipment.
- The gym can get quite crowded during peak hours, particularly in the evenings.
- There have been reports of difficulties in canceling memberships and getting refunds.
Overall, CRUNCH LACHINE offers a solid gym experience with plenty of potential for growth in certain areas.
CRUNCH LACHINE: Opinions
Positive experience: Le gym convient amplement à mes besoins. Dans de rares occasions, il y a beaucoup de monde et il faut donc attendre son tour, mais ce n'est ni fréquent, ni très long. Ce serait super que le gym puisse fermer plus tard aussi, mais mis à part ça, je suis bien content de continuer mon abonnement.
Positive experience: Je suis d’accord avec le principe que les gens laissent leurs bottes à l’entrée du gym. Mais l’entrée est tellement sale que ça fait peu de différence, puisqu’on entre dans le centre avec des chaussures de gym sales et mouillées.
Bonjour Jacques,
Merci d’avoir pris le temps de partager votre commentaire. Avec la neige et les conditions hivernales, nous faisons effectivement de notre mieux pour nettoyer l’entrée régulièrement et passer la moppe tout au long de la journée.
La demande de changer de souliers avant d’entrer au gym vise justement à réduire au maximum la neige, l’eau et le calcium à l’intérieur, afin de garder les planchers plus sécuritaires et de protéger nos équipements. L’effort de nos membres fait une réelle différence, même si les conditions extérieures compliquent parfois la tâche.
Si vous souhaitez en discuter davantage ou nous faire part de suggestions, n’hésitez pas à nous écrire par courriel à [email protected]. Nous serons heureux d’échanger avec vous.
Merci de votre compréhension et de votre collaboration.
Negative experience: You get what you pay for in short
Bonjour,
Merci d’avoir pris le temps de partager votre expérience. Nous aimerions en discuter directement avec vous afin de mieux comprendre votre situation et trouver une solution adaptée à votre demande.
Pourriez-vous nous écrire à [email protected] avec votre numéro de téléphone? Le propriétaire pourra ensuite vous contacter personnellement.
Au plaisir de vous parler et de régler le tout avec vous.
Negative experience: I was invited by a friend to try the gym. When we arrived we were told that I would have to pay $20 for a day pass or sign up for a free trial online and wait 24hrs for a response. Not unwilling to pay $20 but asked the gentleman at the counter if we could simply try it this time as I had filled out the online form that day. He said he could ask the manager. He returned from the office which was 3ft away and said his manger said no. I understand the rules and the point of the structure of the process. I take issue with the fact that the manager could not even take the time to get up, speak for themselves or explain why to me, the customer. Had they done that I would have gladly paid the $20. I was willing to become a member but unfortunately will not be returning, even for the free pass I should be receiving in the next 12hrs.
Hi Dave,
Thank you for sharing your feedback. We’re sorry your visit didn’t go as you expected.
To clarify the situation: our staff followed the correct procedure. Since you had already used a free trial in the past, our system does not allow a second one. Additionally, because you unsubscribed from email and text communications, you would not have been able to receive the confirmation required to activate a new trial request.
When the employee asked the manager for confirmation, it was simply to verify the policy — because it was a straightforward situation, the manager did not need to intervene directly. If you had requested to speak with her, she would have gladly taken the time to explain the same information in person.
We also want to mention that some of our memberships do include guest privileges, but in this case your friend’s membership did not allow for free guest access. Members are normally aware of the options included in their plan and should let their guests know about any applicable fees before coming in.
If you need more information or would like to discuss this further, please feel free to email us at [email protected] — we’re always happy to help.
Negative experience: Update: My phone isn’t blocking anything I get unknown-number calls constantly. Blaming my settings is a weak excuse. You avoid putting things in writing, ignore emails, and then pretend the issue is on my end. Your message just confirmed it: the communication is sloppy, and it shows exactly how your business operates. :) -------------- Let me make this crystal clear, because this isn’t about “the contract” at all. This is about Crunch Lachine repeatedly avoiding written communication and relying on fake phone attempts to cover themselves. Here’s what actually happened: 1) I emailed them my cancellation. 2) They didn’t respond by email — they called instead and told me it was canceled. 3) Later, a different employee told me, “We called you and you didn’t answer.” Except the call was a one-second ring. No human can answer that. I called back immediately and someone picked up right away. So clearly, they were available. Then today it happened again. I had my phone in my hand. They called, the screen flashed, and they hung up in under a second — just enough to create a “missed call” record — then they disappeared. That’s not communication. That’s not customer service. That’s just a tactic to avoid putting anything in writing. If everything is truly “clear in the contract,” then there should be no reason to dodge emails, no reason for one-second phone calls, and no reason to pretend the customer “didn’t answer.” These patterns speak for themselves.
Update :
Have you checked your phone settings to make sure it isn’t blocking calls from numbers that aren’t in your contacts? We don’t have any “superpowers” that would let us prevent your phone from ringing while still leaving a missed call.
As mentioned in the automatic email you received, we reach out by phone to make communication easier and to make sure we can answer your questions properly.
———
Hi,
We’re sorry to read about your frustration, but we do want to clarify a few important points.
No fees are hidden:
All membership terms and fees are clearly shown on our website and in the contract you signed. This is not your first membership with us, so you were already familiar with the fees and conditions associated with your account.
Regarding your cancellation request:
As stated on page 2 of your contract, cancellation requests must be submitted 10 business days (weekends excluded) before the next billing date.
Your request was sent after this deadline, which is why the payment was processed.
About our communication:
We are not “mixing up” emails — the information you received is accurate, and the conditions you are referring to are clearly outlined in the contract you agreed to. It’s important to review the terms before making false accusations.
Regarding your dispute:
We will provide the credit card company with a copy of your signed contract and the cancellation policy as part of the dispute review process. They will be able to confirm the validity of the charges based on the terms you accepted.
If you would like to discuss this directly, feel free to contact us at [email protected].
Thank you.
CRUNCH LACHINE
Negative experience: J’avais déjà vue les bad retours sur cette salle mais j’ai quand même donné le bénéfice du doute à cette salle d’autant plus que j’habite à même pas 3min à pieds de la. Alors je me suis inscrite il ya même pas une semaine personne ne m’a prévenu que je devais apporter deux chaussures, l’agente à la réception m’a vue venir pendant 4jours avec les même chaussures elle m’a jamais rien dit. Je me réveille ce matin je coupe mon sommeil a 06h pour pouvoir me rendre à la salle a 08h m’entraîner on m’annonce que je dois apporter 2paires de chaussures sinon je ne pourrais pas rentrer, je leurs dis que je n’étais pas au courant de cette politique et que je suis inscrite il ya même pas encore une semaine, on me dit fermement que je ne pourrais pas passer m’entraîner alors que je n’ai jamais été au courant de cette politique et je répète encore ils m’ont vue arrivé là-bas pendant 4&5 jours avec les mêmes paires de chaussures personne ne m’as jamais rien dit. Un très mauvais service et je suis très déçu de crunch fitness même pas une semaine vous donnez raison à vos mauvais retours. Et voilà un mauvais retour de plus . Je suis très déçu et je ne recommanderais pas cette salle, revoyez votre service à la clientèle.
Bonjour,
Merci d’avoir pris le temps de partager votre expérience. Nous comprenons que la situation ait pu être frustrante pour vous, mais nous tenons à préciser que la politique concernant les chaussures propres a été communiquée de plusieurs façons pour s’assurer que tous les membres soient informés.
Depuis plusieurs semaines, nous avons :
• Une affiche sur la porte d’entrée du gym
• Une grande affiche orange juste avant le tourniquet
• Des affiches dans les vestiaires
• Des annonces diffusées sur les télévisions du gym
• Une publication informative épinglée en haut de nos réseaux sociaux
• Et, lorsque possible, nos employés avisent verbalement les membres
Nos employés font leur possible pour rappeler la politique à chacun, mais lorsqu’il neige, nous devons appliquer la règle sans exception afin d’assurer que les planchers restent secs et sécuritaires pour tous les utilisateurs. Le calcium, l’eau et la neige peuvent rendre le gym glissant et endommager les appareils.
Notre objectif n’est jamais de refuser un membre, mais de maintenir un environnement propre, sécuritaire et agréable pour l’ensemble de notre communauté.
Si vous souhaitez en discuter ou si vous avez d’autres questions, n’hésitez pas à nous écrire à [email protected], nous serons heureux de vous répondre.
Merci de votre compréhension.
Negative experience: Service à la clientèle vraiment ordinaire. Les employés sont très rudes et te coupent la parole quand tu essaies de comprendre ton contrat. Le service à la clientèle devrait être entièrement revu, surtout en ce qui concerne la fille aux cheveux noirs.
Bonjour,
Merci d’avoir pris le temps de partager votre expérience. Nous sommes sincèrement désolés d’apprendre que votre visite n’a pas été à la hauteur de vos attentes. Ce n’est pas le type d’expérience que nous souhaitons offrir à nos membres.
Nous prenons votre commentaire au sérieux et allons faire un suivi avec notre équipe afin de corriger la situation. Nous vous invitons également à nous écrire à [email protected] avec plus de détails sur votre visite pour que nous puissions mieux comprendre ce qui s’est passé et y remédier.
Merci de nous permettre de nous améliorer,
L’équipe de Crunch Lachine
Negative experience: Terrible experience. The staff was extremely rude and unprofessional. There was no sign saying that Crocs or summer shoes were not allowed, yet the person at the front desk told me to “get out of here” with no explanation. Totally unacceptable behavior.
Hello,
There is actually a clear sign on the entrance door showing pictures of the shoes that are not allowed, including Crocs and other outdoor or open shoes. The same information is also displayed in the locker rooms and stated in the gym rules.
These measures are in place for safety and hygiene reasons, and we kindly ask all members to respect them.
If you have any questions or would like to discuss your experience, please don’t hesitate to contact us at [email protected].
Thank you.
Negative experience: Terrible service, trying to cancel the membership is a nightmare. No space to walk as equipment is jammed too closely together.
Bonjour,
Merci d’avoir pris le temps de nous écrire.
Concernant l’annulation de votre abonnement, nous vous avons informé suite à votre courriel que vous aviez pris un contrat annuel se terminant le 20 septembre 2025.
En ce qui concerne l’aménagement du gym, nous faisons régulièrement des ajustements afin d’optimiser l’espace et offrir une expérience d’entraînement agréable à tous nos membres.
Si vous souhaitez discuter davantage de votre dossier, n’hésitez pas à nous écrire à [email protected] afin qu’un membre de notre équipe puisse vous assister.
Merci et bonne journée,
L’équipe Crunch Lachine
Negative experience: L’enfer à l’heure de pointe machine qui rest brisé pour 1mois+ si tu es quelqu’un qui aime s’entraîner c’est vraiment le pire ambiance
Bonjour Charles,
Nous sommes désolés que votre expérience n’ait pas été à la hauteur de vos attentes. Toutefois, selon nos dossiers, aucun appareil n’est hors service depuis un mois, contrairement à ce que vous mentionnez.
Afin que nous puissions vérifier la situation plus en détail avec vous, nous vous invitons à nous écrire à [email protected].
Lorsqu’une machine se brise, nous faisons tout notre possible pour la réparer dans la semaine qui suit. Cependant, il peut arriver que la livraison des pièces prenne plus de temps, ce qui peut retarder la remise en fonction.
Concernant l’achalandage, il est vrai que, comme dans tous les gyms à travers le monde à cette période de l’année, les périodes de pointe attirent plus de membres. Cela dit, la situation devrait se stabiliser dans les prochaines semaines.
Merci d’avoir pris le temps de partager vos commentaires, ils nous aident à améliorer l’expérience de nos membres!
L’équipe Crunch Lachine
Fantastic experience: They have everything you need to get a good workout in.
Fantastic experience: Great gym for a begginer mom and teen duo. The machines all work well, employees pass to desinfect them all the time. Staff is available to help carify correct usage of any machine. Have been going often for a month now and everyone is nice and courteous, even when there is a lot of people present. The infrared sauna and the massage beds are a big bonus at the end of an hour of working out.
Negative experience: J’ai récemment visité la succursale Crunch à La Chine et j’ai été extrêmement déçu. L’endroit avait une odeur d’urine très désagréable, et environ un tiers des équipements étaient brisés. De plus, il manquait beaucoup d’équipements qu’on retrouve dans d’autres succursales, comme celle de Boucherville. Franchement, l’état général du gym était vraiment déplorable. Je déconseille fortement cette succursale à quiconque cherche une expérience de qualité.
Bonjour,
Merci d’avoir pris le temps de partager vos impressions. Nous sommes sincèrement désolés que votre expérience n’ait pas été à la hauteur de vos attentes.
Nous tenons à préciser que l’entretien, la réparation des appareils et la propreté du gym sont des priorités quotidiennes pour notre équipe. Lorsqu’un appareil est hors service, il est rapidement pris en charge pour réparation. Il est possible que plusieurs équipements aient été temporairement inaccessibles lors de votre visite, et nous nous excusons pour les désagréments que cela a pu causer.
Concernant vos commentaires sur l’odeur et la propreté, nous allons en discuter immédiatement avec notre équipe de maintenance afin de nous assurer que nos standards soient respectés en tout temps.
Nous vous invitons à communiquer directement avec nous à [email protected] si vous souhaitez échanger davantage sur votre visite. Vos commentaires sont importants et nous aideront à continuer d’améliorer nos services.
Merci et bonne journée,
L’équipe Crunch Lachine
Positive experience: Pour vrai, c’est vraiment correct comme salle de gym. Il y a tout ce dont on a de besoin pour s’entraîner et, la plupart des gens qui donnent des mauvais reviews à cause de la salubrité, je ne trouve pas que la salle est plus deg que les autres que j’ai côtoyées. Je pense, aussi, que c’est la responsabilité de tous et chacun de nettoyer leur environnement, c’est pas juste au gym de le faire. Le staff pourrait être un peu plus accueillant, mais quand on leur parle, les employés sont bien gentils.
Positive experience: I want to try this place but why is the reviews so bad stating “dirty” “rude staffs” “bad owner” “no help” “awful smell” “tiny” ….
Hi!
You can request a free trial on our website (https://info.crunchfitness.ca/crunchfreetrial/?club=334) 24 hours before your visit and come see the gym for yourself .
We’d be happy to welcome you so you can get your own impression rather than relying only on online reviews.
Hope to see you soon!
Negative experience: Faites attention si vous signez un contrat avec ce gym de bien lire avant de vous engager à être membre! Aucun contrat de 3 ou 6 mois. Un contrat annuel avec possibilité d’annuler après 3 mois sans problème selon Yoan Yrogbo. Hors, ce n’est pas le cas… Après avoir téléphoné pour annuler le contrat… Il faut envoyer un courriel et attendre… Sauf que le temps passe et les prélèvements se font aussi! Il y a des frais pour annuler et d’autres frais prélevés sans préavis. Après s’être déplacé en personne pour parler à Yoan: il ne travaille plus à ce gym. Il a été envoyé à un autre Crunch Gym. Avant de vous inscrire et apposer votre signature et initiales sur la tablette, demandez la copie et lisez-la attentivement. Des employés malhonnêtes qui informent très mal les futurs clients. Faites attention et renseignez-vous auprès de l’OPC. Prenez le temps de lire les commentaires sur leur site ainsi que les avis et vous comprendrez.
Bonjour,
Merci d’avoir pris le temps de partager votre expérience. Nous sommes désolés que votre perception de nos services ne réponde pas à vos attentes.
Nous tenons toutefois à préciser que tous nos tarifs, modalités et conditions d’abonnement sont disponibles en tout temps sur notre site internet. Chaque client reçoit également une copie de son contrat lors de la signature afin de pouvoir en prendre connaissance.
Si vous avez des questions ou souhaitez discuter plus en détail de votre dossier, nous vous invitons à nous écrire directement à [email protected]. Il nous fera plaisir de revoir votre situation avec vous.
Merci et bonne journée,
L’équipe Crunch Lachine
Positive experience: It's not a bad little gym, it has what you need.
Positive experience: Nice staff
Negative experience: Gérante pas sympatique, employés indifférents, on dirait parfois un rassemblement après école. Plancher sale, saleté accumulée partout autour des machines et les ouvertures entre les section de plancher. La bande de tapis synthétique sale, jamais été lavée et désinfectée. Écrans TV trop petits et mauvais choix de poste desfois (curling, baseball, etc...) Si un autre gym ouvre c'est certain que je vais aller ailleurs.
Bonjour,
Merci d’avoir pris le temps de nous écrire. Nous allons analyser vos commentaires avec notre équipe et nous prendrons le temps de vous contacter personnellement afin de mieux comprendre vos préoccupations.
Nous mettons beaucoup d’efforts au quotidien pour garder le gym propre. Il peut y avoir des moments moins optimaux, mais nous faisons bel et bien un entretien régulier.
Concernant les télévisions, il est possible que le poste diffusé ne convienne pas à tous les clients présents. Toutefois, rien n’empêche de demander à un employé de changer la chaîne — notre équipe fera toujours son possible pour satisfaire l’ensemble de la clientèle.
N’hésitez pas à nous écrire directement à [email protected] si vous souhaitez discuter davantage de votre expérience.
Merci et bonne journée!
Negative experience: Equipment is all messed up, not good for anything practical or heavy weight
Bonjour,
Merci d’avoir pris le temps de nous faire part de votre expérience. Notre gym est bien équipé et nous sommes désolés s’il ne répond pas entièrement à vos besoins personnels.
Nous aimerions discuter avec vous afin de voir comment nous pourrions vous aider à atteindre vos objectifs d’entraînement. N’hésitez pas à nous écrire à [email protected] — un de nos conseillers vous contactera rapidement.
Bonne journée!
Negative experience: Les employés sont très mal poli a commencé par la gérante,y’a aucun ordre dans ce endroit. Se permettent de casser les casiers des clients et vider les affaires et quand tu te plains un employé mal éduqué va te dire que tu n’es pas à l’hôtel,comme si tu t’entraînais gratuitement.bref je déconseille vraiment ce endroit,j’y étais depuis 2023 les employés n’ont Jamais été utile. SI VOUS N’AVEZ PAS ENVIE DE TRAVAILLER RESTER CHEZ VOUS BANDE DE MALPOLIS.
Bonjour Mohamed,
Nous sommes désolés de la situation que vous avez vécue. Toutefois, comme indiqué dans les règlements du gym, il est interdit de laisser des effets personnels dans les casiers après votre entraînement.
Malheureusement, en raison de propos verbaux inappropriés envers notre personnel — ce que nous ne tolérons en aucun cas — nous avons pris la décision de mettre fin à votre contrat. Plusieurs clients présents ont également été témoins du manque de respect à l’égard de nos employés et nous ont remerciés d’avoir agi pour éviter que ce genre de situation ne se reproduise.
Nous vous souhaitons bonne chance dans vos futurs entraînements!
Negative experience: I went training there Monday, and ultimately I didn’t stay long. Never saw a gym as disgusting as that, there is not even paper towels and garbage bins throughout the gym, people are sharing towels to wipe the equipment, ultimately mixing all the sweat and germs of each other’s on the equipment. There is way too much equipment for the square footage of the place, it was my first time and my last time there, glad to be back in my hometown Crunch
Hi Miguel,
Thank you for sharing your feedback. We’re sorry to hear about your experience.
Please note that we do have garbage bins throughout the gym—if ever in doubt, our team is always happy to assist and point them out. As for the cleaning towels, they are changed as needed throughout the day to ensure proper hygiene. You can rest assured they are not the same ones used all day.
Many of our members actually appreciate the wide variety of equipment we offer, as it allows for more flexibility in their workouts.
We wish you all the best and a great workout back at your home Crunch gym!
Negative experience: Small gym with way too many people no matter the time. Weekend hours are bad. Machines stay broken for long periods of time. Owner is not professional. I have sent 3 emails over the course of 22 days and counting… still no answer. I called and was told they would call back… still nothing.
Positive experience: Unfortunately the only available gym in Lachine. price is decent though
Positive experience: J'aime bien le gym mais ce serais vraiment agréable d'avoir plus d'espace (agrandir le gym serais bien ) et plus de machine sinon j'aime bien m'entraîner la Trop petit pour le nombre de gens qui y vont merci
Fantastic experience: Toujours là pour répondre à vaus question
Fantastic experience: My 2nd home.
Negative experience: Too much money was deducted from my account. The halls smell very bad. The employees are very indifferent. The equipment is very old. And it is very crowded. I definitely do not recommend this place a very small gym
Hi,
This is your second message, which is completely different from the first one. We tried to speak with your husband three times, and each time, he screamed at us and didn’t let us explain the situation. If he had taken the time to listen, he would have understood which membership you signed up for and that the correct amounts were paid. In case he didn’t hear us, your account has been canceled as requested.
Have a great day :)
Fantastic experience: Merci beaucoup à Fahima pour ses cours de groupe et sa bonne humeur! ⭐⭐⭐⭐⭐ Cependant le gym devrait faire un nettoyage en profondeur car il y a beaucoup de poussière partout sur les machines pis sur les pipes hvac au deuxième étage, ou derrière les treadmills C'est pas super propre... ⭐⭐
Negative experience: The service sucks,i canceled my membership by 28 october and they charged annual fee after that they charged me a month of november too. when i called they kept saying that my membership is still active. why can’t they cancel it and refund my money .i have been sending emails of cancellation and kept charging me and every-time i called they told me to send an email again. how many times does one have to send the email to get a cancellation. kindly refund me full amount guys this is unacceptable!
Hi, We called you and kindly asked you to resend the email you mentioned sending in October because we never received it. You said you no longer have it. As our employee explained, your membership will be canceled, and we will contact you to confirm the cancellation once it’s processed. If we had received your email in October, we would have contacted you back then, just as we did today. Thank you!
Negative experience: A gym with a stinky reputation, and a 3.5 stars rating wants me to pay additional sign up fees on top of the year contract? Please. Very unfortunate there's no other gym nearby.
Fantastic experience: Free wifi
Negative experience: The equipment in the gym is very dated and frequently broken for extended periods of time The gym is quite dirty, besides machines as most clients wipe them down, there is dust and dirt all over the place. Its frequently over capacity so you'll have to wait for a machine or weights, a lot of un serious people not actually training, just sitting on their phones watching videos or texting. The bathroom regularly has a urine smell not sure if plumbing issue or hygiene issue management doesn't really seem interested in correcting issues or enforcing rules. the crunch in the north shore is 10x the quality.
Fantastic experience: Good equipment and good price
Negative experience: Propre et fonctionnel avec des employés serviables et respectueux. Malhonnête de la part de l'entreprise de s'annoncer à 15$/mo quand le prix est à peu près le double de ça quand on prend en compte tous les frais cachés. On a tout ce dont on a besoin pour un entraînement de base, mais il manque des machines. Faut parfois être très patients pour terminer nos entraînements parce que toutes les machines sont occupées, même en dehors des heures de pointe. Certaines machines sont en mauvais état. Crunch devrait investir davantage dans cette succursale vu le prix qu'on paie.
Negative experience: La salle me propose une séance de coaching avec FAH… , je me rends au rendez-vous à l’heure et puis surprise le coach n’est pas là et à l’accueil ils m’annoncent qu’ils arrivent pas à joindre la coach , faudrait peut-être honorer vos rdv avant toute chose .
Fantastic experience: Personnel à l'accueil toujours prêt à aider et répondre aux questions. Les heures d'ouverture étendues me permettent d'éviter les heures de point au gym. Ainsi, je peux aller pendant le lunch ou bien en soirée. Ma coach Fahima est excellente, très dédiée et investie dans le progrès et les atteints des objectifs de ses clients.
Negative experience: Not quite my cup of tea level of cleanliness and available machines or square footage. Smaller lower class Crunch gym. But the people are very nice.
Negative experience: Worst service, sign up was quick... Cancellation took 1 month after sending multiple emails. And they still deducted money. Also I was told I will get refund, but later they denied.
Fantastic experience: Staff is very nice and helpful. - gym has all the equipment and multiples of cardio machines so you never have to wait for a machine to be available.
Fantastic experience: Bi
Fantastic experience: 10/10 best gym in the whole world. Would give 6 stars if Google allowed me.
Fantastic experience: Super endroit
Fantastic experience: This is great gym at a practical location. The free trial was good and the people were very helpful, polite and knowledgeable. It’s also very reasonably priced. I highly recommend it.
Negative experience: A compact, but efficient gym... Pros: - Has the essentials (squat rack, some decent machines, heavy dumbbells, etc). - Relatively cheap Cons: - They run group classes right in the middle of the gym during peak hours - Some of the squat racks are placed right next to mirrors, making it hard to adjust the weight on barbells - It can be quite busy at times with the limited space and equipment
Negative experience: Not too many people, good place to work out if your not a shy individual.
Positive experience: The experience was good I will definitely go back The atmosphere was warm,
Fantastic experience: Nice place in Lachine to do your daily workout!!
Negative experience: Équipe d'incapable, il faut faire quoi pour me désabonne de votre gym de merde depuis 4 mois que j appel et je vous envoie des emails pour me désabonner, vous faites quoi a longueur de journée
Bonjour,
Nous comprenons votre frustration et nous sommes désolés que la situation vous cause de l’insatisfaction. Toutefois, il est important de rappeler que vous avez souscrit un contrat annuel, dont les modalités vous ont été expliquées au moment de l’inscription. Nos équipes vous ont déjà transmis ces informations à plusieurs reprises.
Nous vous invitons à communiquer directement avec nous à [email protected] si vous souhaitez revoir en détail votre dossier. Notre objectif est toujours de répondre de façon transparente et professionnelle aux demandes de nos membres.
Merci,
L’équipe Crunch Lachine
Fantastic experience: Super gym et toujours un très bel acceuil. Surtout avec la charmante assistante-gérante Valérie.
Negative experience: Des équipements de mauvaise qualité et le personnel semble peu motivé, en plus de la propreté qui pourrait être améliorée.
Bonjour Elizabeth, Merci d’avoir pris le temps de nous écrire. Malheureusement, selon nos dossiers vous n’êtes pas membre à notre gym et ne pouvons donc pas communiquer avec vous pour mieux comprendre vos propos. Pourriez-vous SVP nous écrire à [email protected] afin que nous puissions communiquer avec vous? Bonne journée :)
Fantastic experience: Bon gym avec du bon staff! La gérante est toujours là pour aider!
Fantastic experience: Satisfactory
Positive experience: Je viens juste de commencer à ce centre, pour l'instant je passe sur le moyen on verra si le tout va s'améliorer. A ma première visite il y avait déjà quelques machines brisées on va voir comment le tout va se passer avant de donner une vraie note
Fantastic experience: Client depuis longtemps, je suis très satisfait de l’accueil des employé(e)s, de l’ambiance au gym et surtout du travail formidable de la directrice Veronica!! Qualité/prix je le recommande à 100%!
Fantastic experience: Affordable price, nice helpful staff, enough good workout equipment, adequate training space and easy to find a parking lot.
Fantastic experience: Very clean, very nice and helpful staff, they always make sure rules are followed to ensure everyone’s safety! I highly recommend this gym
Negative experience: I have yet to receive a phone call regarding cancelling my membership. I’ve tried every way to contact you and am now resorting to posting a review since no one can get back to me. Gym review: filthy and dirty and the employees are pretty rude except for one guy who works Tuesday nights who’s friendly.
Hi! Thank you for taking the time to write to us. We received your email and tried to contact you without success. Just like the automatic email you received, there is a delay for the call which can take up to 10 business days (Monday to Friday). Our employees do their best to make our customers' visits as pleasant as possible. They also do their best to keep the gym clean, but they also need everyone's cooperation. We are sorry if they were not able to meet your high expectations. We will let know the two guys that work on Tuesday evening they were great with you Have a great day!
Negative experience:
Bonjour, On a bien reçu votre courriel et nous vous contacterons! Bonne journée :)
Fantastic experience: Très bon service de la directrice Veronica, le staff est extrêmement accueillant, l’ambiance du gym est superbe les machines sont toujours propres et en bon état! Qualité/prix je le recommance à 100%!
Fantastic experience: Cheap, nice staff and good workout equipment , what more can you ask for?
Negative experience: Absolutely unprofessional. Poor hygiene of equipment and petty staff.
Hello Cindy,Thank you for writing to us, we took the time to read your comment. We ask all of our employees and customers to be respectful of each other. Our employees have done their best to serve you respectfully, however, it is unacceptable to insult an employee who is trying to explain the gym rules to you. Several of our employees who have served you have received the same treatment from you which we find distressing to hear.Have a good day :)
Fantastic experience: Amazing Gym, amazing staff, highly recommend
Fantastic experience: Cool gym!!! Nice staff
Negative experience: Their staff are unprofessional, I had a bad experience xxx
Good morning,As you are not a member of our business and have never set foot there, we assume that you want to help your friend by dirtying a business's Google page. On the other hand, as we have already mentioned, displaying verbal violence towards an employee is not acceptable regardless of the situation. In addition, he is not allowed to physically touch an employee (which was confirmed to him by the police on site when he did it again in front of them).Good day :)
Negative experience: Crunch Lachine is entrenched in mediocrity and retrogression, any form of common Sense , critical thinking , decency, integrity is discouraged .. customers service zero .
Good morning,As you are not a member of our business and have never set foot there, we assume that you want to help your friend by dirtying a business's Google page. On the other hand, as we have already mentioned, displaying verbal violence towards an employee is not acceptable regardless of the situation. In addition, he is not allowed to physically touch an employee (which was confirmed to him by the police on site when he did it again in front of them).Good day :)
Negative experience: Very horrible staff and dirty gym most of the machine don’t work and it stink in there so bad
Good morning,As you are not a member of our business and have never set foot there, we assume that you want to help your friend by dirtying a business's Google page. On the other hand, as we have already mentioned, displaying verbal violence towards an employee is not acceptable regardless of the situation. In addition, he is not allowed to physically touch an employee (which was confirmed to him by the police on site when he did it again in front of them).Good day :)
Negative experience: You staff is very unprofessional and she was yelling at me for no good reason, I was not the one talking or arguing with her it was the other lady I still can’t believe she was lying that I punch her around, that was crazy I have never see anyone lie that much, it is horrible that you guys are acting like that and supporting her treating your customers so unfairly, and the way you people treat me that is bad I can’t believe it I am still waiting to get my money for my yearly membership back and also for the month I was not the one that didn't follow the gym rule it was the woman that jump the fence and your employee that was acting crazy, how is that my problem, you people are extremely disrespectful
Bonjour Victor Osaghae, Nous comprenons que vous soyez déçu que votre abonnement ait été cancellé. Par contre, comme nous avons tenté de vous l'expliquer vous ne pouvez pas décider de ne pas suivre les règlements du gym. Lorsque nous sommes obligés d'appeler la police, c'est que le comportement du client est inacceptable et ingérable. Nous vous souhaitons bonne chance avec votre nouveau gym! Bonne journée :)
Negative experience: De loin le gym le plus sale et encombré que j'ai vu....et j'en ai vu pas mal !!! Et ça ne va pas en s'améliorant...
Bonjour monsieur Groulx, Merci d’avoir pris le temps de nous écrire. Nous prendrons le temps de communiquer avec vous afin de mieux comprendre la situation. Nous travaillons fort avec nos employés pour vous offrir le meilleur service possible. En cas d’oubli, nos employés sont toujours disponibles à la réception pour vous aider! Après discussion avec notre employée, nous avons été informés de votre manque de respect à son endroit. Nous vous demandons à l’avenir de rester respectueux dans vos échanges avec tous nos employés. Ils ne méritent pas de se faire parler de cette façon par aucun client! Bonne journée
Positive experience: 1. They need more machines for upper body like a lot of people are using the pec/dec machine while there only one while there way less people using the cardio machines when there are like 10 of them 2.50 percent of the people don't clean the machine after using them 3. it's hard to find the right barbell because they all spread out
Negative experience: Gym is good but something would need to change for how crowded it gets, when i went around 5pm it was so over crowded, every machine and weights were in use and people seemed to be doing line-ups to get the machine or bench/weights they wanted. Maybe consider a max limit or plan future renovations to accomodate the volume of people that go after work 4-7pm. I had to leave that day because i couldnt find anywhere to workout and some people dont seem inclined to share with others, overall though it is a good gym because there is nothing else in lachine
Positive experience: I signed up with the first gym there I believe in 1999 when it was Energie Cardio. The same locker room situation there today as back then, some renovations are required. Staff is okay and I talk to everyone so no problems, there are some outdated equipment but hey, it’s an old gym. Here is what I’d like to see enforced. 1- Members should bring their towels. When I forget my towel, no one bothers to ask. Post signs around the gym about member responsibility. 2-that sign should also remind members to rack the weights and return plates after use. 3 - there is no push for gym etiquette. Members often are using more than one station or bench (splitting reps). This takes up equipment that could be used by other members. Further, the sled path has become everyone’s warm up, stretching station, and even using fuse balls. My suggestion is remove the bikes upstairs, extend the stretching space and put in more lights. Downstairs, sell off or get rid of some of the cardio machines. I see how unused a lot are, put a few bikes downstairs. 4 - finally, too many times people are taking their social media pics etc. this is annoying and is usually something most gyms have rules against this. I live close by and it’s convenient, and I can choose my hours, which is never between 4-9 during weekdays, big crowd, groups taking up space at peak hours, etc. I can appreciate a young staff, yet hire some older and experienced staff with experience who can relate to all members. I keep going because I love training, it’s close to me, yet…changes are needed. But soon, I’d rather pay 30 or more a month for better.
Negative experience: I’ve been going here for a couple of years now. While the gym is overall passable, there are several areas of improvement. For instance, majority of treadmills are old and used. They are no longer smooth to operate and if the person is around 200 lbs. , you gotta crank up the pace very high to reach 6 mph. Secondly, there’s dust everywhere except on the actual machines or weights. Probably cause the users wipe it off? Locker room is smelly, one urinal and one closed stall. What takes the cake is the broken water fountain. While this should not matter that much well, there’s only one in the entire gym! Quite honestly, this is the only gym in Lachine and the monthly price is decent. But there should be a minimum maintenance done at all times and some concrete investment to modernize the equipment.
Hello Viktor, Thank you for taking the time to write to us. First, all of our equipment is functional or repaired as quickly as possible. Unfortunately, the performance of some equipment can actually be affected by the weight of the person, regardless of the age of the equipment. Secondly, we work hard with our employees to keep the gym clean. If you see that something is not up to your satisfaction, you can always come see us and we will be happy to correct the situation. Third, despite the fact that we put up a sign asking all customers to flush the urinal after use, there are still customers who do not do so. If this is not done after each use, it may create a temporary odor. Unfortunately, we cannot hire an employee to go flush after customers. Finally, the water fountain broke just 48 hours ago and we are waiting for the plumber to come. In the meantime, we have made available water in pitchers. Did you at least take the time to ask the employee? We will be happy to speak with you by telephone if you write to us at [email protected] with your real name. Have a good day!
Fantastic experience: I like the vibes. Both the staff and the regulars are friendly, calm, and in general Crunch seems like a choice gym for casual to intermediate training. Early in the week (Monday-Wednesday) in the early evening it can get pretty busy, but the rest of the time there's usually enough space. I haven't tried any of the classes but I've listened in a bit while they're happening and the trainers seem upbeat, attentive, bilingual and competent. It would be really really cool if Crunch bought the empty space next to them and expanded the gym out some.
Negative experience: Trop $$ pour rien! Machines mauvaises!
Bonjour, Malheureusement, nous ne pouvons pas confirmer que vous soyez un membre chez nous avec votre nom. Pour votre information, nos machines proviennent de compagnies reconnues dans l’industrie par exemple Precor, Matrix, etc. À la lecture des avis que vous faites sur les compagnies du Québec, nous en déduisons que vous êtes un client difficile à satisfaire. Nous vous souhaitons bonne chance pour trouver votre gym! Bonne journée :)
Fantastic experience: Personnel super aimable, salle très propre avec du très bon materiel
Positive experience: Petit et pas assez de machines. Aussi les toilettes mnt souvent pas de papier pour s’essuyer et pour la toilette.
Bonjour, Merci d'avoir pris le temps de nous écrire. Nous aimerions vous parler directement afin de mieux comprendre la situation, pourriez-vous nous écrire à [email protected]? Bonne journée!
Fantastic experience: Membre depuis 18 ans, personnel très accueillant.
Fantastic experience: La petite Jessie est super gentille et à l'écoute
Fantastic experience: La massoterapeute est excellente et professionnelle
Positive experience: Salle très bondé de monde …le soucis est qu’il manque régulièrement les piles batterie sur certains appareils malgré ça…ou sinon le personnel est sympa dans l’ensemble
Positive experience: Toujours ete satisfaite par contre aux alentours de 17-20h le gym est rempli et il devient difficile de s'entrainer.
Positive experience: Le personnel est cool Par contre le contrat te laisse coincer pour une periode de 1 ans meme si tu change d'avis Les installations sont bonnes Un sauna interrieur dans le vestiaire souvent libre Les heure d'ouverture sont pas les plus ideal surtout pour les gens avec un horaire chargé Overall le gym est bon malgres quelque defaut
Negative experience: J’y suis abonné depuis plus d’un an et j’étais toujours satisfaite! Mais récemment c’est très décevant Tout d’abord, c’est très sale. Pleins d’amas de poussière partout, les poubelles dans toilettes des femmes déborde, du papier de toilette partout au sol. L’employé est très concentré sur son téléphone écouteurs aux oreilles et avance à pas de tortue. Et la un samedi je m’y présente à l’ouverture (8:00) et l’employé n’est pas présent donc toujours fermé. Plusieurs clients sont dehors à attendre. Il est 8:30 toujours personne. Très décevant et frustrant.
Negative experience: Tres petit, trop de monde, pas possibilité d’avoir des machines disponible car trop occupé. Pas vraiment de choix de cours comparativement à plusieurs autres gym. Le personnel pas trop chaleureux. Pas possibilité d’annuler un abonnement lorsqu’on est insatisfait.
Bonjour, Comme nous vous l'avons expliqué, vous avez pris un abonnement de 12 mois avec un engagement. Nous vous avons proposé de transférer votre abonnement à quelqu'un d'autre ce que vous avez refusé. Vous utilisez nos installations depuis les 2 dernières années et ce que vous nous reprochez ne vous a pas empêché de vous y entrainer. Vous avez même repris un abonnement au mois de septembre dernier! Malheureusement, ce type de commentaire ne vous permettra pas d'obtenir ce que vous voulez! Nous vous souhaitons une belle journée!
Negative experience: Fake ads. Manager is a lair
Good morning,Just because you didn't like the explanation about your free trial doesn't mean the manager lied to you! Unfortunately, we can only accept requests made 24 hours before the trial to ensure they are not fraudulent requests and to allow our system to update. Free trials are there to let you try out the gym before you join, not to give you free workouts. We wish you good luck finding your gym! Have a nice day :)
Positive experience: My go-to gym in Lachine.
Negative experience: Horrible Custumor service
Hello Ranya,As we have already tried to explain to you, you took advantage of a promotion on a one-year membership that you signed 7 times. You can transfer your membership to another person, to know the details, you can contact us by email at [email protected] New Year to you!
Fantastic experience: Great place to go, at least if you know what you're doing
Positive experience: Decent gym for the price.
Fantastic experience: Nice place to going, many machines choice and place to workout.I recommend.
Fantastic experience: Great place for workout and have nice staff specially jessie.
Fantastic experience: That's were my son goes and from what I understand he loves that gym won't go to any other. That must mean something.
Positive experience: The early bird(6am crowd) The new morning team: Léa & David Great us with punctuality, smiles , warmth & new modern play lists. They both lead by exemple : consistency is key. It makes the experience pleasant & motivating. Keep up the amazing work to make a difference in our daily routine.
Negative experience: I have been trying to cancel my membership for the past weeks and nothing has been happening everytime I call they say that they can’t do anything about it and that I have to call corporate and neither of them can help me I only used my membership 1 time and that was before anything happened I have been trying to cancel because I am moving and it still has not been canceled I fill out the form almost everyday now! -SARAN DIOP- is the name that is being used for the membership
Hello,We only received an email on September 27. Our response time is 7 to 10 working days because we receive a lot of requests. Your request is 5 working days old, and will be processed within the deadlines.Unfortunately, if you sent other emails, they were not sent to [email protected] which is the only email address we use. As our employees have tried to explain to you, cancellation requests must be sent by email because they cannot process them.We will contact you shortly to explain the details of your request.Have a good day!
Negative experience: I was strongly considering joining this gym but after reading the condescending way management responds to any negative reviews from their members, and doesn't accept any responsibility or tries to make good on ANY complaints from their clientele, I'm going to steer clear of this place and advise my friends and family to do the same.
Hi, Thank you for taking the time to write to us. Unfortunately, you cannot see what was repeatedly discussed with the people involved and how the people treated our employees at the reception. We respond to every comment to set the record straight because we believe people need to know the true situation. Have a great day!
Positive experience: Good gym , Day time is mostly empty. Only thing bad is that no one is putting back there equipment, bend bench bar , fews machine need to be look after cause they seem to be falling in pieces.
Negative experience: very very bad , you guys should try a better system when it comes for membership cancellation !!!! , not worth it . my husband been trying to cancel since 2022 but they keep charging money and they don't even respond to their emails . you guys needs to do better !!!!!!!! its 2023.
Good morning,You are nice to write for your husband. For your information, when you send an email to [email protected], you will receive an automatic email informing you that we have received your request and that we will contact you by phone within 7 business days. So, as you understand, we are calling the phone number that we have on file. Then, when we are able to communicate with the person, we explain the status of their file and what can or cannot be done. If he did emailed us we attempted to speak with your husband, did he return our calls? Since you are not the person we are communicating with, you may not have all the details and may be making judgments about a situation that you do not fully understand. On the other hand, your husband can write to us again and it will be our pleasure to review his file with him.Have a nice day!
Negative experience: Not worth it! Yes it’s a decent gym but their customer service is horrible. They auto renewed my membership without any notice and trying to cancel the membership was a real headache. They’ll tell you to email them but won’t get back to you, you’ll call them and they’ll tell you they left a note, yet you still don’t hear back from them. Finally got it cancelled but it took way too long and was way too complicated for something that is usually done with the click of a button through your member login, not at this gym though.
Hello,We received your request by email on November 9 and canceled your membership on November 15. We have contacted you by phone to confirm the cancellation. We are sorry that you did not receive the message at that time, but your request was processed within a reasonable time. Moreover, when you wrote to us this week we gave you the same information.Indeed, our employees do not have the access to modify the accounts of the customers because as in any company, there are levels of security in a software.Have a nice day.
Negative experience: I joined since it’s the only gym in the area. I’ve been at a few gyms in the past and this is the first time I feel like I’m in a discount gym. Hopping for a newer gym to open in Lachine in the near future but this one will do in the meantime. I don’t need a high end futuristic gym. Just one that that feels clean and motivating to be in. One thing they have to change is the nasty worn out rags that lay around the gym to clean machines after use.
Hello,Thank you for taking the time to share your experience with us. We will try to contact you to better understand the situation. You can also email us at [email protected] and have a nice day!
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