World Gym Southland

Fantastic experience: Great gym, close to work nice staff, overall great experience

Fantastic experience: I genuinely enjoy coming here because the staff are great and the facility and gym equipment is top notch definitely a great bang for your buck

Fantastic experience: Best place for gym very very good stuff the ambiance amazing l suggest everyone to join us

Fantastic experience: Top Notch Equipment and friendly gym staff

Fantastic experience: Nam and Andrea were amazing!!! They made signing up for the gym quick and easy. Super friendly and helpful! The gym itself is amazing with great equipment and a friendly atmosphere!

Fantastic experience: This gym is amazing! Has everything you need! Never busy! Nam made the sign-up process super quick and easy. He was professional, helpful, and got everything set up without any hassle.

Fantastic experience: I’ve had a consistently positive experience at World Gym; the staff are amazing, especially Nam. From day one, Nam has been approachable, professional, and genuinely committed to creating a welcoming and motivating environment for members. Whether it's answering questions, handling memberships, or keeping the gym running smoothly, Nam goes the extra mile.

Negative experience: I asked not to renew my membership, but my account was left active for over two years without my knowledge. Fast forward—my credit card had expired, my contact information was outdated, and I only found out when I received a collection notice. No communication in between. Extremely disappointing experience. Thanks, World Gym! Prior to the aforementioned “non-renewal”, I’ve been going to this gym since 2017.

Negative experience: This gym has horrible customer service. I decided to join with a personal trainer, amongst my training leaving (from poor management) I cancelled my membership. They took an addition two payments out, that I never received. My contract was paid out. A month later, I cancelled my membership for this reason and I moved to Edmonton where there is no location. I just realized they never cancelled it and have charged me $7 a week for two years. I just noticed, as it’s a small amount and it’s easy to miss. When I called the manager told me essentially that sucks and it’s not her fault the previous team member didn’t cancel my membership. So I’d be careful with your money with this gym.

Fantastic experience: It has everything you need. The staff keep it clean and the monthly rate is cheaper than average.

Fantastic experience: Haven't been there in a few years due to injuries but still top notch facility IMO.

Fantastic experience: Nam is the most humble, and passionate person i know that works at this gym. As a member who’s been coming for 10+ years i’ve never had a better experience with him than with anyone else, he was funny , experienced and super professional. Thank you Nam for the great exercises and i’ll keep those in mind to get that same body as you my man

Fantastic experience: I was hesitant to join a new gym after my bad experiences with the staff at Gold's Gym, but the gentleman at the front desk won me over. Nam gave me a tour of the gym and was extremely knowledgeable about every aspect of the gym, from the equipment and classes to general workout tips. He then helped me sign up for a membership as I was quite impressed.

Fantastic experience: Great gym with friendly staff, Nam was very helpful and spotted me when I asked. Clean gym and not too crowded at the right times. Best gym in Calgary

Fantastic experience: World Gym is amazing! The environment is always welcoming, and the staff truly make the difference. Nam, Andrea, and AJ are all so friendly and supportive

Fantastic experience: Went in to get a membership a few days ago and was helped by nam at the front desk, nam was very helpful and welcoming and provided amazing service. Overall I was very impressed with the gym and the service

Fantastic experience: Nam was incredibly welcoming and professional. He gave me a detailed tour of the facility and answered all my questions with confidence and knowledge. His excellent customer service made a great first impression, and I’m genuinely excited to become a member at World Gym!

Fantastic experience: Experienced customer service so good from a guy named Nam I almost dropped my resume off just to learn from him. Very knowledgeable and helpful thank you Nam!!!

Fantastic experience: I just wanted to give a shoutout to Nam at the front desk of World Gym Southland. Every time I walk in, he’s got a positive attitude, greets you with respect, and makes you feel welcome right away. You can tell he takes pride in his work — always helpful, professional, and on point. Whether it’s answering questions, helping with check-ins, or just setting the vibe for a solid workout, Nam goes above and beyond. Definitely one of the reasons this gym stands out. Appreciate you, bro!

Fantastic experience: Nam is an absolute gem at World Gym! His customer service is top-notch — always welcoming, professional, and genuinely committed to helping members feel comfortable and supported. Whether it’s answering questions, offering helpful tips, or just greeting you with a smile, Nam goes above and beyond every single time. His work ethic is unmatched; you can really tell he takes pride in what he does. World Gym is lucky to have someone like Nam on their team!

Positive experience: Great gym! I love the VIP room, decent space with much more privacy. Nam at the front desk is always friendly and helpful:)

Fantastic experience: Great gym and great staff. Nam at the front desk helped me get a membership and since then has always been around to help and answer questions when I need them

Fantastic experience: Can’t speak highly enough about Nam , very insightful, friendly and always there to assist with any questions at all . 10/10 all around

Fantastic experience: Nam is a g and helped me get my deadlift up

Fantastic experience: Best gym in Calgary!! 10/10!

Fantastic experience: Nam was very helpful at the front desk when I was signing up for a membership. Great guy

Fantastic experience: recently came by nam helped me out with all my questions and was very informative and happy to help. couldn't rave anymore about his service and the overall facility. if your looking for a new gym i highly recommend this one and look for nam when doing so ;]

Fantastic experience: Gym is great and Nam was helpful and friendly!

Fantastic experience: Nam Nguyen was an excellent help for managing my account. He is a very kind soul with an intuitive knowledge of the gym and their services and was able to give me all the information I need and more. I'm definitely going to keep going to World as long as Nam is there, until I look like him.

Fantastic experience: I experienced some of the best customer service there the other day, I was instantly greeted by an employee named Nam, who was very polite and knew exactly how to get me to buy a membership, haha. In all seriousness he seemed to have a good grasp on health recommendations and lots of knowledge about exactly what I need to do to get back into an active state without overload myself at the beginning. Then he Let me know about there prices for anyone’s giving price range, not too mention they have a non hostile gym presence that has people who are just beginning or returning. Aswell as, customers who live for personal health. So no matter what level you’re at, you’ll feel welcome.

Fantastic experience: Fantastic gym and really nice staff. The staff member Nam was extremely helpful. He showed me how valuable a gym membership can be and made me feel very comfortable in the gym. Thank you Nam!

Fantastic experience: Great staff! Especially Sam, great customer service. Please add a heavy bags.

Negative experience: This has honestly been the worst gym experience I’ve ever had. I signed a one-year contract with World Gym, and it turns out you can’t just cancel—even if you have a valid reason like an injury. Three months into my membership, I told them I couldn’t continue because of serious back pain. But they still made me pay for the full year. Okay, fine, I get that it’s part of their cancellation policy. So I kept paying monthly until the end of the contract. Now I came in just to cancel my membership so I wouldn’t be charged for another year—and I find out there’s a cancellation fee. On top of that, they tell me my card hasn’t been charged for the past three months, and now I owe extra fees for that too. The worst part? I never got a single email, notice, or reminder that payments weren’t going through. Not a word from them. Honestly, the customer service is awful. It really feels like they just care about taking your money. No one checks in with you, no one gives you a heads-up if something’s wrong. They’re just interested in getting paid and moving on. And that’s not even mentioning the dirty washrooms, the grimy floors. It’s just disgusting. I’ll never come back to this gym, and I strongly recommend thinking twice before signing anything with them.

Negative experience: NoI experienced poor customer service during my time at the gym. The staff displayed a lack of respect in their communication with me, often coming across as disrespectful. On one occasion, I visited the gym with my mom, even though I was no longer a member. I requested to wait inside for her as it was snowing and cold outside, but they refused to let me stay. This experience highlighted significant issues in their customer care and attitude towards members and guests.

Fantastic experience: I absolutely love the Thursday night Zumba class with Monica! The energy, the moves and the motivation to keep pushing myself .. just amazing. The music is a perfect match, making the workout both fun and challenging. Highly recommend it!!!

Fantastic experience: The Zumba instructors at World Gym Southland are all great, but MONICA takes us to a new level every class. She's got amazing skill, knowledge and style. The choreography is beautiful and the music slaps. Her class is the most fun I've had in 20 years of doing Zumba! WOW!

Positive experience: I do enjoy this location, staff is friendly and it’s never too busy when I’m around. Only cons; the boxelder bugs flying around and in the bathroom. It’s not crazy but It does feel icky (no it is not a dirty gym) and the taps in the bathroom seem to never work. Other than that, the price is reasonable and it is a good environment for anyone starting out.

Fantastic experience: Andrea was absolutely lovely. She gave me a very thorough tour, was knowledgeable, and even remembered my name when I came back later with my husband! Excited to join this gym. Excellent customer service.

Negative experience: Called here yesterday to ask about the membership plans, I asked them if I can come in and try out the gym. The person I was talking to agreed and told me that I will be given a gym tour and I can discuss the packages along with a gym session. Upon arriving, the front desk guy did not believe me and made me pay the drop in charges, didn’t even bother to discuss the gym plans and I was not even given a proper gym tour. Thanks a lot for this experience

Negative experience: POOR MANAGEMENT OR NO MANAGEMENT AT ALL gym equipment had been missing grips for over a year. Water filter has been past due since Jan 19. Brought to staffs attention multiple times. Jan 27th. Still not changed. Equipment looks like it fell off the back of a truck. Will give the weekday hours are great. And memberships is relatively inexpensive. But I guess get what you pay for.

Negative experience: Women's bathroom is full of bugs. Bugs in the toilets, sinks, mirrors, everywhere. Disgusting!

Negative experience: Women's bathroom is full of bugs. Bugs in the toilets, sinks, mirrors, everywhere. Disgusting!

Fantastic experience: -Staff’s service 10/10 -Equipments 9.5/10 -Floors 10/10 -Walls 10/10 -Ceiling 9/10 -Friends you’ve made along the way 10/10 -The overnights guy from April to January 100/10

Negative experience: This location is located below main level, so there is a flight of stairs up/down from main entrance. Overall ambience of the gym feels dingy, with dim lighting (with the exception of VIP Plus Zone & WGX studio). However it was pretty quiet/calm during my visit and didn’t need to wait for anyone else to finish with equipment (if you’re into that). It was my first and probably only visit to this location, after I discovered a bunch of insects inside the washroom, near the sinks, on the doors, dead on the ground, and ESPECIALLY above on the lighting screen. I felt the chills/shivers and was so paranoid of them getting on me. They were flying around inside the lights above. : - BUGS…. - The overall design and placement of the equipment/locker rooms seems very random and scattered(e.g. you’d expect men’s and women’s change rooms to be relatively close together, and near the entrance not like all the way at the back side). - No security latch upon entrance/exit like most other gyms - No protein shake bar - Not a lot of advanced machines out in the general use (non-VIP+) as I’ve seen but definitely offers something for most muscle groups (yes there’s some) - Offers amenities like the tanning, sauna, hydro massage, TV screens, WG merch etc. - VIP+ Zone does offer the more advanced equipment such as hex bar and many other deadlift bar types. Includes very heavy kettle balls, and even the lifting belts and other stretching bands. There are several benches available. You can do hip thrust, bench press ,deadlifts, squats, dead hangs and sled pushes all in peace in this area. - Overall cleanliness around the equipment is good, constantly cleaning and topping up the towels, and lots of garbage cans around (but I just feel sick when I think about showering or using the washroom here) - Very peaceful & chill with minimal “gym bros” (but personally I prefer having more people exercising around me, so how little people in here was a bit unsettling)

Negative experience: Too many bugs

Fantastic experience: Great place and location. Never crowded. Plenty of equipment available all the time.

Positive experience: Been a member for a few months. Everything is ok but now the services seem to be declining along with the wifi quality and other such services. Hope to see this improve so I can remove this review and write a new one

Fantastic experience: Decent gym and the staff is helpful especially sam, if you go in ask for her and she will help you sign up!

Fantastic experience: Shivam is the man!!! All great staff, great gym

Fantastic experience: Shout out to the staff at *this location*, especially the ever-so-friendly friendly Mikala, as this gym is always in a clean state and I feel welcome Not all gyms share Southland’s commitment to cleanliness and it is appreciated

Fantastic experience: I would like to give a thumps up to our beautiful and amazing Zumba instructors. Monica and Svetlana are absolutely amazing Zumba instructors and beautiful human beings. Every class with them at World Gym Southland is filled with incredible energy, fun music, and moves that make you want to keep going. They make Zumba feel like a party and a workout, and it’s honestly therapy for both body and mind. Monica and Svetlana are a perfect fit for the gym, and I 100% recommend their classes to anyone looking for a boost of positivity, fitness, and joy.

Negative experience: Terrible reviews, not even gonna bother.

Negative experience: Facility is fine - it’s a gym and it mostly has everything you need in a gym. Customer service/experience is horrible. I signed up through their website and within hours my credit card was stolen, charged a bunch of times, and locked down. So, as I am waiting for the new card my payment to World Gym fails and now I also owe them a $25 fee. I found out about the fee and failed payment just now when trying to go workout within my limited schedule. The front desk staff were not helpful in any way, frankly looked confused and unsure of what to do. But I wish they’d let me train at least, which they didn’t. The website has clearly some security issues that I wish they would address. Update: spoke to another front desk rep, and the experience was far better. They were actually helpful and made me aware that indeed one can pay with direct deposit.

Negative experience: As someone who has been a dedicated member for a few years now this gym is disappointing. Yes im fine with paying the maintenance/ cleaning fee and ive been a vip member for so long. But for anyone who reads this PLZ DONT GET VIP PLUS. Ur paying for a room full of bugs. They are everywhere!!! I really dont understand why i pay more for bugs. This is going on for 2 years in a row now! I dont think i signed the contract for bugs to be constantly on me!!!

Positive experience: The facility is perfect, but many guys just sit on the machines or benches, scrolling on their phones, which is frustrating. I had to wait 15 minutes for a guy to finish on the pec deck machine. I hope the management explains to members that this is a place for training—either train or let others do their workout.

Fantastic experience: This gym is great! Has everything you need and more. The staff, Makayla in particular, are so welcoming and cheerful so it makes it very pleasant. I will definitely keep coming!

Fantastic experience: Been going to world gym since it opened, seen a lot of staff come and go. Who they have there now are doing a stellar job, keeping it extremely clean and welcoming. Big shout out to Makayla for always being so welcoming.

Fantastic experience: One of the best gyms I’ve ever been to! Staff is always so helpful and supportive as well as super friendly and very knowledgeable! The environment gives off great vibes that makes you feel comfortable to be there!

Negative experience: Completely unprofessional staff members think it’s acceptable to come up and yell at members because “They are within their rights” even when they are not management. Threatening to use their general manager “to get what I deserve” but yet refusing to contact them. Maybe they should do background checks before hiring their staff. Extremely disappointing behaviour.

Positive experience: Just joined, and so far so good. A few drawbacks, like the cable stacks not having the incremental 2.5lb or 5lb free weight to add to the load, which most other gyms have. Also, the dumbbells are only 5lb increments, there are no 2.5lm increment weights at all. Same with barbells. Only 10 lb increments vs 5 and 10lb increments, like most other gyms. All of which makes things difficult, and potentially dangerous if you’re starting out, or a woman. Other than that, it’s quiet and a good gym.

Negative experience: Clearly a scam simply from reading the contract you have to sign for the “no contract” option lmao

Positive experience: Good gym but i wish they could figure out their group class schedule situation..

Negative experience: Gym membership with bad cancellation policies and forcing you to cancel 30 days in advance or pay for an additional 30 days *because it’s written in the contract in small characters*. If you cancel earlier you pay cancellation fees. Doesn’t make any sense.

Fantastic experience: Un lugar muy recomendable. Excelente ambiente con un staff increíble y amigable.

Fantastic experience: Great place aj, Sam, mak and Chris are amazing.

Fantastic experience: Money well spent great staff clean facility

Fantastic experience: Just started here, everyone is super friendly and inclusive. Highly recommended!

Fantastic experience: Love the staff here!! They are always super friendly and take the time to foster a personal connection. Main reason I stick to this location.

Fantastic experience: Very nice good workers amazing people they workout here and great ways to keep ur body in shape Sam is the best

Fantastic experience: I love this gym. I have been coming here for 4 months and the staff are super friendly and keep the gym tidy. Sam especially is super nice plays the best music for pumping that iron.

Positive experience: We really like the gym, great rates, great location ,lots of equipment and a good variety of fitness classes, but, the majority of patrons don't bother cleaning equipment as requested after use...it's apathetic an unhygienic...ownership should monitor this in my opinion

Fantastic experience: My favourite gym in the city. I have been to a bunch and I love the people here both staff and other gym members. They also have great equipment and maintenance is great!

Fantastic experience: Chris AJ are super professional and give great costumer service. Also I love the group classes, Zumba Pilates and yoga instructors are great

Fantastic experience: The gym is amazing !!! Everyone is amazing and the environment is even better . Definitely recommend people coming here . (Everyone deserves a raise and company lunch)

Fantastic experience: Great place recommend to go, AJ and Freddy great people

Fantastic experience: Great gym, great community, would recommend!

Fantastic experience: Always the better gym w/ the best energy drinks ;)

Fantastic experience: Great gym, still haven't explored the whole gym its a great place to go

Fantastic experience: Very clean gym perfect location never too busy recommend

Fantastic experience: Good gym! AJ is cool, Sam is cool, Freddy is cool, Mikayla is cool.

Fantastic experience: I absolutely love this gym - insanely good environment and energy around you. Price is also right!

Fantastic experience: I've been a member at world gym for a year now, and I must say, it's a fantastic place for serious fitness enthusiasts. The gym boasts a wide array of high-quality equipment that caters to various workout routines, whether you're into strength training, cardio, or functional fitness. The machines are well-maintained, and there's always enough to go around even during peak hours.

Fantastic experience: Very nice staff, facility is kept clean and well. When a machine breaks they get a part quick and is fixed . Towels are always ready and nicely folded

Fantastic experience: Awesome gym, great environment, fantastic employees, 10/10 would recommend. Freddy is an absolute beauty and I think Freddy deserves a raise. Contact for inquiries

Positive experience: Been going there for over a year. I really like it there but wish they would open the vip plus section up to everyone again. That’s where the weight scale is.

Negative experience: Gym membership with bad cancel policies forcing you to cancel 30 days in advance or pay for an additional 30 days (was 60 days before), if you cancel earlier you pay cancellation fees. This business is simply a front for a subscription scam.

Negative experience: Showed up today at 10:35pm to locked doors, online it says open till midnight and on the front doors when I got there said 11pm . Thank you for wasting my time and money world gym . Also fix the bug problem .

Fantastic experience: It's an good gym good place.too train cool place.use too be world heath club long time ago my old stomping.ground haaaaa everyone is so good keep up the good work

Fantastic experience: I’m so happy this is the gym I chose! I have tried other gyms in my past and liked them ok, but the staff here REALLY make this place! Large gym with a lot of variety for working out. Amazing staff that are literally just THE BEST! You will leave this gym each day happy with a smile on your face. Also if you are looking for Personal Training, inquire about Kike Costa! (Short for Enrique, pronounced Key-Kay, not the slur for Jewish people before the internet comes at me) He is literally the best teacher, mentor, and gives amazing guidance. If you’re looking for a gym as an experienced gym goer, or you’re new to the world of fitness, THIS is the place to go!!

Negative experience: You get what you pay for here. Currently most the leg machines are broken. Seeing out of service signs at this gym everywhere is the norm. The one urinal in men’s washroom is usually out of service. Staff is friendly and you can get a workout in, but will have to be creative when machines are out of service… a lot

Positive experience: I have a very mixed fillings about the location, and the reason is: some staff members are extremely helpful and go above and beyond, but on the other hand the service others provide is far from being acceptable. Overall - that’s the most affordable rates for the gym around for sure.

Negative experience: Such a shame. We pay quarterly for cleaning. Yet I just did my work out and couldn't spend more than 5 min on cardio. Please clean the equipment. It's disgusting. Really too bad there is no place for the pictures I took.

Negative experience: Charged me for more than 3 months after my cancellation, and almost 7 months on, multiple attempts to get my refund, despite being told over the phone I will be refunded, I have NOT had my money refunded. Find a gym that respects their clients money.

Positive experience: Wish there had longer hours on the weekend

Negative experience: SCAMM. SCAMM SCAMM. I have been a member for over 7 years, and I explained to the front desk that I was getting a new visa card and would need some time before I could update my account, they said it was fine. But when I updated my card they charged me over a hundred dollars in “LateFees” around $40 a week (with no notice.) Girl at the front told me if I did not pay the fee or wanted to drop my membership, they would send it to collections. She had terrible customer service and was very mean about the situation.

Fantastic experience: Very good. Never have to wait for a machine

Negative experience: Way to many "out of order" machines,some for over 2 months now, floor is always filthy same as the locker-room. Overall this gym has lot's of potential unfortunately is poorly managed. For now it's just a $5/week gym.

Positive experience: Gym is great overall, staff is friendly no complaint other than when cass plays music. Please take aux away from that woman. Actually stopped going to the gym because my noise cancelling headphones couldn't block out the ear torture. Please make a playlist approved by someone so she cant play her own music anymore. But she is very friendly. Her music is just a really unpleasant dubstep rave which is blasted and really low quality for some reason, its not the speakers. I dont want her to get in trouble because she is very nice and seems to do her job very well. I just want her music privileges revoked.

Fantastic experience: Awesome gym! This is my main go to gym for weight training. Love coming here as they have lots of equipment for different needs, especially in the VIP section. Great atmosphere with kind and helping front desk staff. People are often friendly but stay out of the way when you're putting your nose to the grindstone, which is necessary in a gym environment. Decent locker rooms with lock ups, toilets, and showers. My favourite is the hot sauna. Great to relax and get your sweat on. My only concern with the gym is I often find the water distribution to the only water refill station fails on occasion. Overall this gym has helped me to become a big strong boy. Highly recommend.

Fantastic experience: Great gym, friendly staff, lots of equipment