Sally Borden Fitness and Recreation

Fantastic experience: So I came here for a visit because I needed to do my LISS training. In terms of gym, this is an alright gym. But if you are into other things such as climbing and swimming, this is a good one. They have good and clean changing room, shower, and spa. Pretty good for a one time visit.

Fantastic experience: Staff were all friendly and helpful. Facilities are great. The setting is epic, nestled away among the mountains. Reenie in the climbing gym was super helpful and patient with a novice.

Fantastic experience: Love the hot tub with a view

Fantastic experience: This is an awesome recreation center with great facilities and an excellent team of staff. The inclusion of facilities such as the gym, climbing wall, sauna and pool in the pass for the low price of $21 was super worth it!!! I have never been this tired from a workout, going from the weights in the gym straight to the climbing wall, then finally to doing laps in the pristine 25-meter pool. The cleanliness of the pool especially stood out and I felt very safe swimming in there especially after seeing how hard the staff work to keep the pool clean. This is by far the most comprehensive and complete recreation center I have been to. Also, a special shout out to the staff Liam and Jacob who did a superb job in helping me out at the front desk, and did a great job of making me feel comfortable and welcome. They went above and beyond to assist me, providing me with a comprehensive tour of the facility and teaching me how to use the wide variety of gym equipment. Their dedication to the craft and their beaming smiles turned my day (which at this point was going south after slipping on a patch of ice) completely upside down and made my day!!! I highly recommend this recreation center for anyone who wants a great place to work out and have fun. <3<3

Fantastic experience: Came here to go swimming with the kids and we had a great time! It was about $20 for an adult day pass (which also includes the fitness center and climbing wall), kids under 3 are free. There are lane swimming, a deeper end for kids, a hot tub, and a Wade pool for littles. It also includes a lock for the lockers, and towels!

Positive experience: Good place for a quick workout when you are travelling. Bought a day pass for 21 CAD which was no problem. Gym is split in two rooms (weight room and then one room with more cardio equipment and weights). Both rooms did not have the best smell and equipment is not the newest. Pool was fine. Good place to workout but just need to manage your expectations

Fantastic experience: Jamie was excellent with my special needs son and the staff were amazing! Very friendly and helpful! Yet to meet such genuine staff anywhere else!

Negative experience: Sally Borden is touted as the biggest gym in town, but it leaves much to be desired. While it has the space to potentially be a top-tier fitness destination, several factors hold it back. Firstly, the location is quite unfortunate, with no nearby bus stops, making it difficult for many potential members to access the facility. Once you do get there, you’ll find the opening hours are limited, which can be frustrating for those with varying schedules. Inside, the gym feels cramped, especially after 5 PM when the after-work crowd arrives. Ironically, there’s a significant amount of unused space on the bottom floor that could be advanced to accommodate more equipment or classes. The current equipment selection is not bad, but in the three years I’ve been a member, I haven’t seen any improvements or updates. For gym of this size and potential, there is some equipment missing, which would be standard in most of the gyms. On a positive note, the front desk staff is very helpful and friendly, creating a welcoming atmosphere. However, the company’s policies are overly strict and often unhelpful to paying customers, which can be frustrating. (If you forget your membership card, no chance that the staff can check you in trough the system, nothing like pausing your membership when needed,...) The gym could greatly benefit from adding fitness classes to its offerings, which would help utilize the space better and attract a more diverse membership. Regular upgrades and maintenance of the equipment should be a priority, and management would do well to actively seek feedback from clients on how to enhance their services. Overall, it feels like this gym is run by someone who doesn’t truly care about its members or the quality of the facility. With some investment in both equipment and customer experience, it could reach its potential, and I hope it will in near future.

Fantastic experience: Excellent gym for an out-of-towner. Tons of gym equipment, showers, steam room, and not too busy.

Fantastic experience: Kleiner Boulderraum mit Autobelays und schönen Routen. Hat viel Spaß gemacht. Gym und Duschmöglichkeiten auch vorhanden. Super nette Mitarbeiter.

Negative experience: Not a bad gym, but the manager has forgotten what customer service is. When I asked about a rule her response was, "because I said so". Hardly the hallmark of good customer service.

Negative experience: Kids under 18 can't swimm alone..... whaaaat?? How are you gonna get youth in their? Do parents have to come every time and sign their children in everytime?

Fantastic experience: Very nice recreation center. They have the cleanest lap pool I’ve ever been too. It’s very convenient because it’s not as busy. The day pass was also at a reasonable price.

Positive experience: The best of the best

Fantastic experience: Clean and light, all the devices r new and convenient, especially the clothes dryer!

Fantastic experience: Has 2 lap lanes, 1 lane for kids' swim lessons, 1 kiddy pool that's 0.4meters and a hot tub

Fantastic experience: It's a great place to visit, if you like indoor sports you have some to do here! Climbing, gym, run, pool. This is one of my favorite place to spend time with my wife! And a big bonus, the next building have a very nice restaurant with a beautiful view...

Fantastic experience: Piscine , gym et escalade de bloc près du centre-ville de Banff. Propre et bien

Fantastic experience: Swimming pool and sauna room

Positive experience: Good gym, it has two floors of weights, a swimming pool, sauna, jacuzzi and climbing wall, almost all the staff is friendly except for one who is the bald man, he is always rude to me, he barely says hello, he doesn't look at me with a good face, always He looks at me like he's angry and in a bad way, it's not pleasant for me to go to the gym and have him attend, I feel discriminated for him.

Fantastic experience: Went there for the climbing gym — Small but great setting and most of all a fantastic team which is always up for a belay when it’s not busy!

Fantastic experience: This place is fantastic! My husband and I took our 2 young children there for an afternoon to climb and swim. Big shout out to Bern in the climbing centre. He gave us a great orientation and really made an effort to engage our kids. He was also kind and informative when we did our belay test. And the pool... Wow! It's beautiful! It's a glass structure, so you feel like you're outside, which is very cool. It has a shallow end which is great for little kids, and plenty of toys for them to play with. The steam room and changing rooms are beautiful and everything is really clean and new. Also, a big thank you to Jamie on the front desk who went above and beyond to ensure we had a great visit. We will definitely be back!!

Positive experience: No hot water in the showers!!! Still!!!

Fantastic experience: First time I went to this place was in the early 1990s. It still looks and feels as it was then, clean and fresh with lots of upgrades. Well done keeping up with time and maintenance.

Fantastic experience: This place is great, the resources are awesome and there’s plenty of space. Pool is rad too. All of the team that work here are super nice and always friendly, I always feel mega welcome and never like they’re annoyed (which is nice haha). Recommend - the monthly price is pretty good too!

Negative experience: Very basic pool, no life guards. No water sports activities for kids. Not a worth the day pass.

Positive experience: I went to the gym and really enjoyed it. Very spacious and clean, with modern equipments. Afterwards, I went to the hot tub and it was bad. Just felt like a warm pool. Jets are very weak and the water was not hot enough for a hot tub. Besides that, there’s no life guard on duty and no pool activities. Then, I went to the steamroom which was cold (30 degrees celsius according to the thermometer). I was in there for 10 minutes waiting for more steam and it didnt go past 35 degrees. Plus, it is extremely bright (too many lights) which makes it hard to relax inside. When I tried to shower, all 4 showers in the female change room were extremely cold. I could not shower, as it was negative temperatures outside I did not want to have a cold shower - I was going to walk 35 minutes home and be cold during the process. This centre seems to be the only gym and pool with public access in Banff, and they charge $80 + tax for a month membership which is extremely expensive considering most people in Banff work entry level minumum wage jobs. Unfortunately, I’ll have to keep going to this centre as there is nowhere else for locals to go to the gym in Banff. Unless you work at a place with a gym that allows workers to use it, which is not always the case.

Fantastic experience: Nice and clean

Fantastic experience: Beautiful

Fantastic experience: Nice

Fantastic experience: Abordable, super service !

Fantastic experience: It was fun just a bit expensive

Fantastic experience: They’ve got everything! Sent some rock climbing routes and had fun

Fantastic experience: It's a great gym and an affordable price, but they could offer some more fixed weight machines

Fantastic experience: Best staff in the world. Will is a legend. Gym is on the smaller side but still a great spot to be.

Fantastic experience: Great place to get some exercise...track, pool, hot tub, lots of space. Staff is great!

Positive experience: Better but still small needs some machines gets full you have to wait to use a machine. Front desk are nice

Positive experience: Visited for their climbing gym; very kind staff that helped me find my way around while giving me a swift tour of the climbing area. It's really small but for a little town you don't need too much but regardless I enjoyed my session there and will definitely visit again next time I'm in the area

Fantastic experience: Love this gym! But it’s the friendly staff that make it such an incredible experience. Appreciate everything you guys do Stacey, Andy, abby and Jack! Thank you so much!

Positive experience: Nice and clean pool however it is a bit expensive for a day out. There is also climbing wall.

Positive experience: I've been coming here as a casual user for years. I work as a tour manager, and outside of cruddy hotel gyms, this is the only option in Banff. Pre-Covid, the day-pass price was $15.75 all up. Post-Covid, it's $21. That's a 33% increase in the pre-tax price, and given the size of the gym and limited amount and variety of equipment, I cannot see any justification for such a steep increase which is higher even than the rampant inflation we've seen elsewhere. No new or upgraded equipment that I can see, so why such a steep hike?

Negative experience: Overpriced. You have to pay for the pool and the climbing wall even if you don’t use it. Steaming room closed till Covid and won’t open any time soon. Because of a water leak the upper gym is closed and also won’t open any time soon. Still paying 85$ a month. Ridiculous!

Positive experience: Great place to get in shape and be active. Unfortunately their swimming pool is closed to the public because they cannot hire enough lifeguards. So only members can still use the pool but at their own risk.

Fantastic experience: Although not so easy to get to, it's worth it for how many types of facilities it offers. Pool, fitness machines, and my favorite, indoor rock climbing!

Fantastic experience: Fantastic facility! Was in town for a day and needed to get a workout done, the cardio facility had tons of equipment, plus kettlebells and dumbbells so I had everything I needed. The weight facility was extensive and very clean. I also did a swim workout in the 25m pool and was pleased with the cleanliness of the facility and also enjoyed having a dedicated lane for laps all to myself. Highly recommend Sally Borden to anyone in the area!

Fantastic experience: Had the best time yesterday at the gym, pool and rock climbing. Jamie (one of the rock climbing instructor assistants) was so funny and kind. Such an amazing dude!! All the staff was super fun and nice. Pretty affordable for a day pass too!

Fantastic experience: TMI, I lived in my car and this was the place I'd go to feel whole. And no I wasn't dirty, but I'm sure that's not a new thing around that area. It had the best change rooms, the best pool. It was just all together in a beautiful place. Change rooms were to die for, sauna in the change rooms so no creepy men. Bathing suites spinner to get the most water out and not have to leave with soaking wet stuff. I loved this place and ironically it's been years since I've been there, but was just telling my partner how much I loved it and wanna bring the kids there

Fantastic experience: This is an amazing place to go for a workout. Beautiful pool and good variety of strength training equipment

Fantastic experience: Nothing but compliments for this great facility! We spent most of our day swimming & climbing, and we had a great time. The pool is supernice & clean, and they have lots of toys for the kids to have fun with. The climbing room was excellent, and big shout out to Will who was a great & helpful instructor! Great day, for just 75$ for a family of 4. Absolutely recommended!

Fantastic experience: We visited to use the pool on a hot spring day. The pool was clean, well looked after. Great temperature and not too busy for us to enjoy. There are lots of toys for the kids to play with in the pool. Including the basketball net! We were pleasantly surprised that the day pass allowed us to use all the facilities, including the rock indoor climbing facility, which the kids had such a great time on. The staff were all friendly and helpful. The rock climbing staff were super encouraging and great teachers for the kids. We would use this facility all the time if we lived in the area.

Fantastic experience: Nice gym facility

Negative experience: Hôtels gym are beter...

Positive experience: Discriminates against bodybuilders - no dropping weights (normal deadlifting), manager is a safety freak with covid (staff still wearing masks) so typical 2022 woke facility banning any form of masculinity. Facilities good though and pool/hot tub and staff friendly

Fantastic experience: Everything you need , upstairs area is a bit to small , need more benches in the free weight Ares but good price for gym and pool , cool having the rock wall there too

Positive experience: If you look for a place to really work out and build up, this is not for you. This is an Okay gym to maintain your current physic, but very expensive for what they offer. $80 monthly. Not many machines to work with, dumbbells or other equipment so if is busy go home or line up. Not wide open hours either: 8am to 8pm they could at least be open from 5am 11pm or 24hs for that price. Sadly there are no options in town for now, so you will need to go to canmore if you look for a more reasonable price and a better range of gym equipment.

Fantastic experience: Great place!

Fantastic experience: The pool has finally open. Yaaaaaa And some time later... Perfect temperatures nothing busted every department looked organized equipment put away good job guys And the sun was energizing through the glass over head. Was not crowded today was enjoyable and a family playing in the shallow end perfect day off

Negative experience: I will do a Complete honest Review : If you are looking for a big gym with plenty of equipment and machinery to work out every single muscle, this place is not it. This is an Ok gym to do a very basic training, but very expensive for what they offer at $80 x month or you can do 3 or 6 months with a better rate but they will charge you straight up the full amount and not every month so be aware. Not many equipment to work out with or weight machines so if is busy you better go home or wait in line to use the equipment you need or just use the steam room (if it is working) or hot tube and leave the work out for another day. Not wide open hours either: 7am to 8pm, they close very early. They could at least be open from 5am - 11pm so ppl that works in town can actually make it or 24hs for that price. Overall is well maintained, and everything inside will be in good working conditions, clean and tidy but they do tend to close the facilities without previous notice and no communication given by email or nothing. They take your contact information when you sing in but there are never updates or nothing to let people know they will be close. The only communication is a paper on the outside door. So sometimes you will go up the hill to the facilities and find out is close that day or for a few days due to random issues. If you forget the card they give you to check in, forget about coming in, they will turn you down and sent you away home without even looking you up in the system to check if your membership is up to date and let you in. The place has the space to hold uncountable amount of machinery to work out and could be the best indoor gym in the valley but for some reason in the last 10 years they only replace a few broken things and only add a few more dumbbells, they never fixed or replace a few nice machines they used to have and with an insane monthly membership you could expect a bit more from this place.

Fantastic experience: Amazing place! :)

Fantastic experience: Positive: Communication , Professionalism , Quality

Fantastic experience: Always Super friendly staff here ! Very clean facility. Great spot to check out

Positive experience: Spent countless days in this place and love the pool

Positive experience: Very friendly staff and up to date facility, only complaint is the size of the gym - extremely small.

Positive experience: So far, I only use the facility for swimming only when I'm in the area. It's a small pool. It has 2 lane swims and one slightly bigger one to accommodate everyone with family, I guess and also 2 small hot tubs. If you swim distance, you'll find the pool water is hot. You will notice the chlorine odour when in the water. Sometimes, no lifeguard on duty so check prior coming in. It's ok facility. Banff could design better. Staff is friendly and accommodating.

Fantastic experience: What a great find during our visit to Banff. Stopped here for showers and got to enjoy the pool, hot tub, and sauna for about $6 a person. Day was was only $15 for access to the entire facility, including gym, rock climbing walls, group classes and more. Staff is super friendly and helpful. The place was very clean. They had towels and equipment for rent, all very reasonable. Nice locker rooms, super spacious and great cafes on-site.

Fantastic experience: Awesome staff. Super clean and excellent facility. Has everything you need and than more. Mind blowing how comfortable the place is. Perfect price and their shower facility is nice and big.

Fantastic experience: Great little climbing gym and pool facilities

Fantastic experience: Gym has great equipment to use! Nice pool and clean

Fantastic experience: Average size gym but good prices and access to pool and steam rooms and other fitness programs

Fantastic experience: Very nice place!

Fantastic experience: Swimming pool, gym, climbing wall. Yoga classes.

Fantastic experience: Excellent facilities and very well priced. After a misunderstanding I had of the membership terms, Jamie went out of his way to make sure we were looked after. All the staff are welcoming and helpful. Can not recommend enough.

Positive experience: I went here for the bouldering and climbing gym and I was really happy I passed by. You can rent some shoes. The bouldering is shared routes with the climbing gym with height limits for where to climb. There were some really fun routes here. It’s a small gym but does the job!

Positive experience: Good place...

Fantastic experience: Muy buen gimnasio, puedes ingresar pagando un pase diario o mensual y/o para clases,recomiendo el mensual te permite ingresar al recinto y utilizar todos los servicios a excepción de las clases (para ello puedes pagar la diferencia mensual o una por una), el lugar cuenta con estacionamientos de auto y bicicletas, una cafetería, sala de musculacion full equipada, muro de escalada boulder,ruta y rocodromo de entrenamiento, piscina semiolimpica 25 MTS., sauna, jacuzzi, salón multicancha techado, camarines full servicios y una pequeña centrifuga, locker, etc. Personal muy amable te tardas unos 5 minutos en hacer tu primer registro, el cual te incluye una tarjeta de acceso al recinto, además cuentan con algunos artículos deportivos a la venta.

Negative experience: Im not usually one to leave a review but this experience I cant ignore. The girl working the front desk whose, name was Grace, at the sally borden recreational center was extremely rude and unpleasant. I asked her a few questions and she was having none of it. She was not only rude to me but to every other customer I saw her dealing with. Very unhappy with this experience :(

Positive experience: Good hours nice pool. Small gym. Worth the money for the strong steam room pool hot tub and fun classes

Negative experience: Staff are almost depressing to deal with. Barely acknowledges your presence. Pool has way too much chlorine in it. I've never had swim suits bleach out so quickly and it hurts your eyes, skin and throat when swimming laps. A chlorine rinse is a must if you have sensitive skin. Unfortunately the only lane pool in town. Prices are ok. Gym is small but adequate.

Fantastic experience: Has a 25 mts indoor swimming pool and a nice climbing gym.

Fantastic experience: I’m pretty sure the only prerequisites for being hired at front desk are having a bad attitude and a pathological inability to make eye contact. Ida is so friendly: five stars.

Fantastic experience: Great gym with lots of classes and facilities. The fitness gym is quite large, climbing gym is small and cozy, and the pools are always clean and not too busy. A big plus is that if you get a pro membership, you get a towel and lock with each visit. I found that small detail very helpful.

Fantastic experience: Awesome facilities complete with a gym, pool, hot tub, sauna, change rooms, rock climbing, and various classes available. Staff was friendly! Was great to come here before work in the morning or stop by after work!

Fantastic experience: Clean facilities, fair price, always a great time!

Fantastic experience: Sweet climbing gym.

Fantastic experience: GREAT place for work out and to swim

Fantastic experience: Muy buen gimnasio, puedes ingresar pagando un pase diario o mensual y/o para clases,recomiendo el mensual te permite ingresar al recinto y utilizar todos los servicios a excepción de las clases (para ello puedes pagar la diferencia mensual o una por una), el lugar cuenta con estacionamientos de auto y bicicletas, una cafetería, sala de musculacion full equipada, muro de escalada boulder,ruta y rocodromo de entrenamiento, piscina semiolimpica 25 MTS., sauna, jacuzzi, salón multicancha techado, camarines full servicios y una pequeña centrifuga, locker, etc. Personal muy amable te tardas unos 5 minutos en hacer tu primer registro, el cual te incluye una tarjeta de acceso al recinto, además cuentan con algunos artículos deportivos a la venta.

Fantastic experience: Love my gym and pool. Great climbing gym and some good restaurants nearby.

Fantastic experience: C'est cool pour le prix, quand même bien placé et les équipements sont bien et nombreux !

Fantastic experience: Goood gym to hit while your on vacation if your a fitness junkie like myself

Positive experience: Gym is a little out of date, but has everything you need for a workout.

Positive experience: Decent facilities, although gets pretty busy as its one of the only gyms in town.

Positive experience: A pool, weight room, gymnasium and climbing gym with a variety of fitness classes to boot. On the smaller side, but that makes it more personal.

Positive experience: Great place to swim but the floor in the changing room should be more oftenly wiped.

Positive experience: Good facility way too busy after 5pm and shower area needs more attention to cleaning at that time as well very friendly staff

Fantastic experience: Great gym, pool and exercise room. Always clean, staff is friendly and its never crazy busy when I go so usually always get the machine I want to use!

Fantastic experience: Very nice facility.

Fantastic experience: Free trial for residents, and good membership prices. Never had such friendly, informative and warm staff. Wish google had a sixth star ⭐

Fantastic experience: Goood gym to hit while your on vacation if your a fitness junkie like myself

Fantastic experience: Really liked the place.nice staff that is there to help you.

Positive experience: Nice community center